Cancel Funimate: Step-by-Step Guide

How to cancel Funimate PRO in malaysia and stop weekly charges

What Funimate is and why you might want to cancel

Funimate is a mobile video editing app that lets you create short-form content with effects, transitions, and animated edits. The app operates on a freemium model: you can use basic tools for free, but the Funimate PRO subscription unlocks premium effects, removes watermarks and ads, and adds a PRO badge to your profile.

How Funimate PRO pricing works in malaysia

Funimate PRO charges on a weekly recurring cycle. The standard rate is approximately RM14 per week (around USD 2.99), which means your subscription renews automatically every 7 days unless you actively cancel it. At that rate, a month of continuous use can cost roughly RM56 or more, depending on currency fluctuation and your app store's pricing tier.

The key issue many Malaysian users face: Funimate charges automatically every week, and simply deleting the app or deactivating it does nothing to stop those charges. Your subscription remains active in the background, and your payment method will continue to be charged until you formally cancel through the correct channel.

Why you should cancel if you are not using it

If you signed up for Funimate PRO to try the premium effects but do not edit videos regularly, the weekly charge adds up fast. Many Malaysian users cancel because they realise they only edit occasionally and do not use enough of the premium tools to justify the ongoing cost. Others cancel because they have switched to a different editing app or because their project is finished.

Whatever your reason, the sooner you cancel, the sooner you stop the automatic weekly charges. Your consumer rights in Malaysia protect you from unfair contract terms, and cancellation is your right as a subscriber.

Your consumer rights when cancelling Funimate in malaysia

As a consumer in Malaysia, you are protected by the Consumer Protection Act 1999 (CPA 1999), which gives you the right to cancel a subscription service and sets standards for how companies must handle cancellations and refunds.

What the consumer protection act 1999 says about subscriptions

Under the CPA 1999, companies like Funimate must make it easy for you to cancel a subscription. The law states that any contract term that makes cancellation unreasonably difficult or costly is unfair and may not be enforced. This means Funimate cannot hide a cancellation button, require you to pay a penalty to cancel, or force you into a long lock-in period without clear disclosure upfront.

In practice, this means you have the legal right to cancel your Funimate PRO subscription at any time, without penalty, as long as you follow the company's stated cancellation process. If Funimate continues to charge you after you have cancelled, or if they refuse to process your cancellation, you have grounds to dispute the charge with your bank or escalate the complaint to the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Your legal position on refunds

The CPA 1999 also protects you from paying for services you did not receive. If you cancel before your next billing date and Funimate still charges you, you have the right to request a refund. If Funimate will not refund you voluntarily, you can lodge a complaint with the MDTCA, which enforces consumer law in Malaysia and can order a refund on your behalf.

However, if you have already used the service for the week you paid for, most companies and app stores will not refund partial weeks. The fairest approach is to cancel immediately so you do not pay for weeks you will not use.

How to cancel Funimate PRO: step-by-step guide

Cancellation depends on where you made your payment: Apple App Store, Google Play Store, or (less commonly) directly through Funimate.

Cancel Funimate through apple app store (iPhone or iPad)

If you subscribed to Funimate PRO via Apple, you must cancel through Apple's subscription settings, not through the Funimate app itself. Apple handles all billing for app subscriptions, so that is where you control your renewal.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top of the screen.
   • You may need to sign in with your Apple ID and password if prompted.
3. Tap "Subscriptions" or "Media and Purchases".
   • On newer iOS versions, this appears under the main account menu.
4. Look for Funimate in the list of active subscriptions.
   • If you do not see it, scroll down or check the "Expired" section to confirm it was an Apple subscription.
5. Tap Funimate PRO to open the subscription details page.
6. Tap "Cancel Subscription" (the exact wording may vary: "Cancel", "Manage", or "Turn Off Auto-Renewal").
   • Apple will ask you to confirm the cancellation and may offer you a discount to stay. You can ignore this.
7. Confirm that the subscription is cancelled by checking the status. It should say "Expires on [date]" rather than "Renews on [date]".
8. Take a screenshot of the cancellation confirmation for your records.

Cancel Funimate through google play store (Android)

If you subscribed via Google Play Store, Google handles your billing, and you must cancel there to stop the weekly charges.

1. Open the Google Play Store app on your Android device (or visit play.google.com on a web browser).
   • If using the web, sign in with your Google account.
2. Tap your profile icon in the top right corner.
3. Tap "Payments and subscriptions" or "Manage subscriptions".
4. Tap "Manage subscriptions".
5. Look for Funimate in the list of active subscriptions and tap it.
   • If Funimate is not showing, check the inactive subscriptions section.
6. Tap "Cancel subscription".
7. Follow any on-screen prompts to confirm your cancellation.
   • Google may ask why you are cancelling. You can select "I no longer want this subscription" or a similar reason.
8. Check that the status has changed to "Subscription ended" or a similar message. This confirms the cancellation went through.
9. Save a screenshot of the confirmation.

Cancel directly through Funimate (if you subscribed without an app store)

If you somehow subscribed directly to Funimate (not through Apple or Google), you can contact Funimate support to cancel.

1. Open the Funimate app and go to Settings.
2. Look for "Account", "Subscription", or "Funimate PRO" in the menu.
3. If you see a "Cancel Subscription" button, tap it and follow the prompts.
   • Take a screenshot of the confirmation.
4. If you do not see a cancellation option in the app, email [email protected] or [email protected] with your request to cancel.
   • Include your email address, account name, and the date you want the cancellation to take effect.
   • Ask for a confirmation email once the cancellation is processed.
5. Keep a copy of your email and any reply for your records.

What happens after you cancel Funimate

Once you cancel your Funimate PRO subscription, you need to understand what changes immediately and what you keep access to until your paid period ends.

Your access after cancellation

When you cancel, your PRO access does not stop right away. You keep access to all Funimate PRO features until the end of your current billing week or month. For example, if you cancel on a Tuesday and your subscription renews every Sunday, you still have full PRO access until the next Sunday. After that date, you revert to the free version of the app.

Export or save any projects or drafts you want to keep before your access ends. Once you lose PRO status, you may not be able to edit videos with PRO effects the same way, so it is smart to finish any work beforehand.

Charges after cancellation

The most important rule: you should not be charged again after cancellation. If your cancellation went through correctly on Apple or Google Play, no further charges will appear on your bill. If you see another charge after you cancelled, that is an error, and you have the right to dispute it.

If Funimate or the app store continues to charge you after cancellation, contact your bank or credit card company immediately to dispute the charge. You can also file a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA) if the company refuses to refund you.

Refunds: what you can claim and how to ask

Malaysian consumer law and most app store policies do not grant automatic refunds for subscription weeks you have already paid for and used. However, you have the right to a refund in specific situations.

When you can claim a refund

You can request a refund if:

• You were charged after you cancelled (a billing error).
• You were charged multiple times in one week by mistake.
• You did not authorise the subscription (for example, someone else subscribed without permission).
• The service was defective or did not work at all during the week you paid for (for example, the app crashed every time you tried to use it).

You cannot claim a refund simply because you changed your mind or did not use the service enough. The CPA 1999 allows a 14-day cooling-off period for distance contracts (contracts made remotely, like app subscriptions), but this applies at the point of purchase. If more than 14 days have passed since you first subscribed, you lose the right to a cooling-off refund unless Funimate failed to disclose its cancellation terms clearly upfront.

How to request a refund

If you believe you are owed a refund, follow this approach:

1. Check your bank or app store statement to confirm the charge date and amount.
2. Contact the app store (Apple or Google) first, as they process refunds for subscriptions.
   • For Apple, visit support.apple.com/en-my or reply to your receipt email and request a refund, citing the reason (e.g., "Charged after cancellation").
   • For Google Play, visit play.google.com/store/help and select "Request a refund for an app or in-app purchase".
3. If the app store denies the refund, contact Funimate directly at [email protected] with your receipt and explanation.
   • Include screenshots of your cancellation confirmation and the erroneous charge.
   • Give them 14 days to respond.
4. If Funimate refuses, you can escalate to the MDTCA by filing a complaint online at consumer.mdtca.gov.my or visiting your nearest MDTCA office.

Common mistakes when cancelling Funimate

Many users think they have cancelled when they actually have not, and the charges keep coming. Here are the mistakes that cost money.

Deleting the app instead of cancelling the subscription

This is the most common trap. Removing Funimate from your phone does absolutely nothing to your subscription. The app is just the interface; your subscription lives in Apple or Google's system. Deleting the app is like turning off your TV-the cable subscription keeps billing you even though you are not watching.

Always cancel through Settings (Apple or Google), not by deleting the app.

Assuming in-app "Settings" cancellation works

Funimate may have a Settings menu inside the app, and some users assume cancelling there stops the charges. It does not always work reliably. The safest and most effective way to cancel is through Apple or Google directly, because they are the ones billing you.

If you cancel in-app, always verify the cancellation by checking Apple or Google Settings afterward to confirm your subscription shows as cancelled or expired.

Not taking screenshots of the cancellation

If Funimate charges you again or disputes your cancellation, you need proof that you cancelled. Screenshots of the "Subscription Cancelled" or "Expires on [date]" message from Apple or Google are your best evidence. Without proof, you have only your word against theirs.

Take a screenshot the moment you see the cancellation confirmation, then save it to your phone or cloud storage.

Cancelling too close to the billing date

If your subscription renews every Sunday and you cancel on Saturday, you might still be charged on Sunday because the payment processes before your cancellation request completes. To be safe, cancel at least one day before your next renewal date. Check your subscription details to see exactly when the next charge is due, then cancel beforehand.

Before you cancel: checklist

Use this checklist to prepare for cancellation and avoid mistakes.

Comparing Funimate to alternative video editors

If you are cancelling Funimate because you want a different app, here is a quick comparison of popular alternatives available in Malaysia.

If you are looking to avoid subscription costs entirely, CapCut offers a fully featured free version with no watermarks or time limits, making it a strong alternative to Funimate PRO.

If Funimate refuses to cancel or keeps charging

In rare cases, a company ignores your cancellation request or continues billing after you have cancelled. If this happens to you, you have legal remedies.

Step 1: contact Funimate in writing

Send an email to [email protected] or [email protected] with the subject line "Cancellation request and refund claim". Include your account email, the date you cancelled, screenshots of your cancellation confirmation, and a description of any unauthorised charges. Ask them to confirm the cancellation in writing within 14 days and refund any charges after your cancellation date. Keep a copy of this email.

Step 2: dispute the charge with your bank

If Funimate does not respond within 14 days or refuses to cancel, contact your bank or credit card company. Tell them you subscribed to Funimate, cancelled it formally, but were charged again. Your bank can dispute the charge on your behalf and may refund you if the company cannot prove you authorised the post-cancellation charges.

Step 3: file a complaint with the MDTCA

If your bank dispute fails or Funimate ignores you, you can lodge a formal complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can file online at consumer.mdtca.gov.my or visit a local MDTCA office. Provide all evidence: your cancellation screenshots, email records, bank statements, and a timeline of events. The MDTCA can order Funimate to refund you and may impose penalties on the company for unfair practices.

Key takeaways: cancelling Funimate safely

Cancelling Funimate is straightforward once you know the right steps. Your subscription lives in Apple or Google's system, not in the app itself, so you must cancel there. Delete the app if you want, but always cancel the subscription first through Settings.

As a consumer in Malaysia, you have the right to cancel at any time under the Consumer Protection Act 1999. You cannot be locked in or charged unfair cancellation fees. If Funimate continues to charge you after cancellation, you can dispute the charges with your bank or file a complaint with the MDTCA.

Take screenshots, note your next renewal date, and cancel at least one day before you are charged again. If you have already paid for a week you did not use, you may be able to claim a refund if the charges were unauthorised or if the service was defective.

If you find the cancellation process confusing or Funimate refuses to cancel, Tocancel is here to help. Visit Tocancel.com for step-by-step guides to cancelling hundreds of subscriptions, payment tools, and apps in Malaysia. Tocancel also provides templates for dispute letters and guides to escalating complaints to the MDTCA. Whether you are cancelling Funimate, streaming services, or any other recurring charge, Tocancel has already helped thousands of Malaysian consumers stop unwanted subscriptions and recover refunds. Use Tocancel to take back control of your spending today.

Funimate support contact details

If you need to contact Funimate directly for cancellation support or have questions about your subscription, use these official channels:

• Email: [email protected]
• Alternative email: [email protected]
• Website: funimate.com
• App Store cancellation (Apple): support.apple.com/en-my
• Google Play cancellation: play.google.com/store/help
• Malaysian consumer authority (MDTCA): consumer.mdtca.gov.my

Always keep copies of all email correspondence and screenshots of your subscription status. This evidence is essential if you need to escalate a dispute or file a complaint with the MDTCA.