Cancel Liner: The Right Way

How to cancel Liner in malaysia and avoid unwanted charges

What Liner is and why malaysian users need to understand their subscription

Liner is a web-highlighting and research tool that operates on a paid subscription model, with its parent company registered in Seoul, South Korea. If you use Liner in Malaysia, your subscription is managed entirely online through your account dashboard or the app store where you made your purchase. This matters because you have no local office to contact and no phone support-cancellation must happen through the web or through your app store's billing system.

How liner's subscription model works

Liner offers a Free Plan and a Pro Plan. The Pro Plan costs approximately RM71 per month (converted from USD 14.99) or a discounted annual rate, billed automatically on your renewal date. The company's Terms of Service, published at liner.com/terms, confirm that your subscription renews automatically unless you cancel before the next billing cycle.

Many Malaysian users subscribe thinking they can cancel anytime, only to discover that Liner charges you again if you miss the cancellation deadline. Your next billing date is shown in your account settings. To avoid surprise charges, you must cancel at least 24 hours before that date. This is not a hidden rule-it is stated in Liner's official support documentation-but it is easy to miss if you rush through cancellation.

Why malaysian users should check their subscription location

You may have signed up through the Liner website, the Apple App Store, or Google Play. This matters because the cancellation method depends on where you subscribed. If you subscribed on the web, you cancel on the web. If you subscribed through an app store, that store controls your billing and you must cancel through the store's subscription management system, not through Liner's website.

Without knowing where you subscribed, you might cancel in one place while your subscription renews in another, leaving you charged again. Tocancel recommends checking your payment method first-if you see a charge from Apple, Google, or a credit card processor, that is your answer.

Your legal rights as a malaysian consumer when cancelling Liner

As a consumer in Malaysia, you are protected by the Consumer Protection Act 1999, which gives you the right to cancel contracts entered into at a distance (such as online subscriptions) and to receive fair treatment from service providers.

What the consumer protection act 1999 says about online subscriptions

Under Malaysian consumer law, distance contracts (including online software subscriptions) must include clear information about how to cancel. Liner's Terms of Service do state a cancellation method, which means the company has met a basic legal requirement. However, the law also requires that cancellation must be easy and that the company must not make it unnecessarily difficult to exit.

Your legal position is straightforward: you have the right to cancel your subscription, and Liner must stop charging you if you cancel before your renewal date. If the company charges you after you have demonstrably cancelled, you can request a refund and escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL) if Liner refuses. Tocancel has helped thousands of consumers use this right to recover unwanted charges.

How to escalate if Liner refuses to cancel or refund

If you cancel correctly but Liner charges you again, first send a written request (email counts) to [email protected] with a screenshot of your cancellation confirmation and your bank statement showing the unauthorized charge. Give them 14 days to respond.

If Liner does not refund you, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) through their online portal at mdtcc.gov.my. Tocancel recommends keeping all evidence-screenshots, cancellation confirmations, payment records, and email correspondence-because you will need these to prove your case.

How to cancel Liner if you subscribed on the web

If you signed up directly on Liner's website or through the Liner app after logging in with a web account, follow these exact steps to cancel and avoid unwanted renewal charges.

Step-by-step web cancellation process

1. Go to app.liner.com and log in with your email and password.
   • If you cannot remember your password, click "Forgot password" and follow the reset email.
2. In the bottom left corner of the screen, click on your name or profile icon.
   • This opens a menu with account options.
3. Select "Settings" from the menu.
   • You are now in your account settings page.
4. Click on "Subscription" in the left sidebar or settings menu.
   • This page shows your current plan, renewal date, and billing details.
5. Click "Manage" or "Change plan" (exact button name may vary).
   • You are now in the subscription management screen.
6. Select "Downgrade to Free Plan" and confirm the change.
   • This stops future paid charges and moves you to Liner's free tier immediately.
   • You keep access to your account until the end of your paid period.
7. Take a screenshot of the confirmation message and note the date and time.
   • This is your proof of cancellation if a dispute arises.

What "downgrade to free plan" really means

The word "downgrade" can confuse people because it does not sound like a full cancellation. In Liner's system, "downgrade to Free Plan" is the official way to stop your paid subscription. It means you will not be charged again after your current paid period ends, and you will automatically switch to the free version on your renewal date.

This is not a partial cancellation or a pause. It is a complete end to paid billing. Tocancel advises not to overthink this wording-if you click "downgrade to Free Plan" and see a confirmation message, your cancellation is complete.

How to cancel Liner if you subscribed through an app store

If you signed up for Liner through the Apple App Store or Google Play Store, you must cancel through that store's subscription management system, not through Liner's website.

Cancelling through apple app store

1. On your iPhone, iPad, or Mac, open the App Store.
   • Tap the account icon (profile circle) in the top right corner.
2. Tap "Subscriptions".
   • You see a list of all your active app subscriptions.
3. Find and tap "Liner" in the subscriptions list.
   • You see your plan, renewal date, and cancellation option.
4. Tap "Cancel subscription" or "Cancel trial" (depending on your plan).
   • Apple may offer you a discount to stay; you can ignore this and proceed to cancel.
5. Confirm the cancellation in the popup that appears.
   • You receive a confirmation email from Apple at your registered email address.
6. Screenshot the confirmation email as proof of cancellation.
   • Save this email in case you need to dispute a charge later.

Cancelling through google play store

1. On your Android device, open Google Play Store.
   • Tap the profile icon in the top right corner.
2. Select "Payments and subscriptions" and then "Subscriptions".
   • You see all your active subscriptions listed.
3. Tap "Liner" in the list.
   • You see your plan details and next billing date.
4. Tap "Cancel subscription".
   • Google may show a survey asking why you are cancelling; answer honestly or skip it.
5. Confirm the cancellation when prompted.
   • You receive a confirmation email from Google within minutes.
6. Keep this email as proof of cancellation.
   • If Google charges you again after this date, you can use the confirmation email to dispute the charge.

Important timing note for app store cancellations

When you cancel through Apple App Store or Google Play, the cancellation takes effect at the end of your current billing cycle. This means you keep access to Liner Pro until your renewal date, then automatically downgrade to the free version. You will not be charged again after this date.

App store cancellations sometimes take 24 to 48 hours to process. If your renewal date is within 2 days, Tocancel recommends contacting Apple or Google support directly to ensure the cancellation goes through on time.

Liner's refund policy and your options if you are charged after cancellation

Liner does not offer refunds for partial months or for services already rendered, according to its standard subscription terms. However, Malaysian consumer law allows you to request a refund if you have been charged after a valid cancellation, or if the service did not match what was promised.

When you can request a refund from Liner

How to request a refund from Liner

1. Email [email protected] with the subject line "Refund request for unauthorized charge" or "Refund request post-cancellation".
   • Be specific: include the charge date, amount, and your account email address.
2. Attach a screenshot of your bank statement showing the charge and a screenshot of your cancellation confirmation.
   • If you cancelled through an app store, attach the App Store or Google Play cancellation confirmation email.
3. Request a refund to your original payment method and ask for a response within 7 days.
   • Keep a copy of this email for your records.
4. If Liner does not respond within 14 days, escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL).
   • File a consumer complaint at mdtcc.gov.my with your email correspondence as evidence.

Dispute a charge with your bank if Liner does not refund

If Liner refuses to refund you or does not respond, contact your bank and dispute the charge as unauthorized. Provide your bank with all evidence: cancellation screenshots, confirmation emails, and Liner's refusal to refund. Your bank can reverse the charge within 30 to 60 days.

This is a legitimate consumer protection tool in Malaysia. Banks take unauthorized subscription charges seriously because they harm customer confidence. Tocancel has seen hundreds of successful disputes when the evidence is clear.

Pricing breakdown and whether you should cancel

Before you cancel, understand what you are paying for and whether the cost justifies keeping the subscription.

Liner pricing in malaysia (2025)

Should you cancel Liner?

You should cancel if: you have not opened Liner in the past month, you only use the free tier features anyway, you have found a cheaper alternative, or you simply cannot afford the RM71 per month. Cancelling costs you nothing and you can always resubscribe later.

You should keep Liner if: you highlight and save research daily, you use Liner's advanced organizational tools, or the Pro features save you more than RM71 in time each month. Tocancel recommends doing a weekly usage audit before deciding-open your account and count how many highlights or notes you created last week.

Common mistakes when cancelling Liner and how to avoid them

Cancellation should be simple, but small mistakes can lead to unwanted charges. Here are the traps to avoid.

Mistake 1: cancelling in the wrong place

You subscribe on the web but try to cancel through the app store, or vice versa. The cancellation does not go through and you are charged again at renewal. Check your original purchase receipt or confirmation email to see where you subscribed, then cancel in exactly that location.

Mistake 2: waiting until the last day to cancel

Liner's cancellation deadline is 24 hours before your renewal date. If your renewal date is 1 January at midnight, you must cancel by 31 December at midnight. Waiting until 31 December at 11 PM risks the cancellation not processing in time. Tocancel advises cancelling at least 3 days before your renewal date to be safe.

Mistake 3: not screenshotting your cancellation confirmation

If you do not take a screenshot of the cancellation confirmation and later dispute a charge, you have no proof you cancelled. Liner will ask you to prove it, and without a screenshot or the cancellation email, you are at a disadvantage. Screenshot everything-the confirmation page, the confirmation email, your subscription page showing "Free Plan"-and save them in a folder named "Liner" on your computer.

Mistake 4: thinking "downgrade to free plan" is not a real cancellation

Some Malaysian users think "downgrade" means they are still partially subscribing or that the cancellation is not complete. It is. Downgrading to Free Plan is Liner's official cancellation method and it stops all paid charges immediately. You move to the free tier on your next renewal date.

Mistake 5: cancelling through email without a formal request

Emailing [email protected] saying "I want to cancel" is casual and easy for the company to miss or ignore. Send a formal cancellation email with the subject "Cancellation request" or "Cancellation notice," include your account email, your next billing date, and state clearly: "I request that you cancel my Liner Pro subscription effective immediately." This creates a paper trail that Tocancel recommends you keep for at least 12 months.

What happens after you cancel Liner

After cancellation, your account transitions smoothly to Liner's free version. Understand what you keep and what you lose.

Access and data after cancellation

Once you cancel and your paid period ends, you automatically move to the Free Plan. You keep all your highlights, notes, and saved content-Liner does not delete your data when you downgrade. However, you lose access to Pro-only features such as unlimited organization, advanced search filters, and cloud sync if you were using those.

Log in once after your cancellation date and check that you have downgraded successfully. Your subscription page should show "Free Plan" and no next renewal date. If it still shows Pro or a renewal date, contact support immediately with your cancellation confirmation.

Cancellation confirmation and what to expect

You will receive a confirmation email from Liner, Apple, or Google (depending on where you subscribed) within 24 hours. This email is proof of cancellation-save it permanently. The email will state your cancellation date and your final charge date.

If you subscribed through an app store, that store may send you a separate confirmation. Check your email spam folder if you do not see a confirmation within 48 hours. Tocancel recommends logging into your app store account separately to verify that Liner no longer appears in your subscriptions list.

Can you resubscribe after cancellation?

Yes. Once you cancel, you can resubscribe anytime by going back to your Liner account or subscribing through an app store. There is no penalty for cancelling and resubscribing later. Some users cancel for a few months and then resubscribe if their research needs increase. This is completely normal and allowed.

Checklist before you hit cancel on Liner

Use this checklist to ensure you cancel correctly and protect yourself from surprise charges.

Liner's contact details and where to escalate

If you need to contact Liner or escalate a billing dispute, here is where to go.

Liner customer support

Liner does not have a physical office in Malaysia. The company is registered at 8F, 140, Yanghwa-ro, Mapo-gu, Seoul, Republic of Korea. For subscription support, email [email protected] with your account details and billing issue. Response times are typically 5 to 7 business days.

There is no phone support, no live chat, and no Malaysian address for complaints. Email is your only direct contact method with Liner. Tocancel advises sending all cancellation and billing requests in writing to [email protected] so you have proof of your request.

Malaysian consumer protection escalation

If Liner does not respond or refuses to refund you, escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL) at mdtcc.gov.my. You can file a consumer complaint online without a fee. Include all evidence: your cancellation confirmation, bank statements showing the charge, and Liner's email responses (or lack thereof).

MDTCCL will contact Liner on your behalf and request a response. The agency takes unauthorized billing seriously, especially for foreign companies operating in Malaysia. This escalation typically resolves disputes within 30 days.

Dispute the charge with your bank

If you want faster resolution, contact your bank directly and dispute the charge as unauthorized. Provide your bank with cancellation proof and a copy of your complaint to MDTCCL. Banks can reverse charges within 30 to 60 days and often do so when the evidence is clear.

Your next step: cancel Liner with confidence

Cancelling Liner is straightforward if you follow the steps above. You have the legal right to cancel, you know exactly where to cancel (web or app store), and you understand what happens after cancellation. You keep your data, you stop being charged, and you can always resubscribe later if your needs change.

Do not wait until your renewal date is tomorrow. Cancel today while you have time to verify the cancellation went through. Screenshot everything. If Liner charges you again after a valid cancellation, you have the evidence to request a refund and escalate to MDTCCL if needed.

Tocancel has helped thousands of consumers in Malaysia cancel unwanted subscriptions and recover unauthorized charges. Whether you are cancelling Liner or another service, your consumer rights are the same: the right to cancel, the right to a refund if charged unfairly, and the right to escalate through MDTCCL if a company refuses to act. Start your cancellation today and take control of your billing.