Cancel Looread: The Right Way

How to cancel Looread and stop the weekly charges

What Looread is and why cancellation matters

Looread is a subscription-based reading app that delivers web novels and curated story content to mobile users across Malaysia and beyond. You access the service through iOS or Android, and the company charges a recurring weekly fee to keep your membership active. Understanding what you have signed up for is the first step toward cancelling with confidence.

The service model and how you are billed

Looread operates as a Software as a Service (SaaS) platform that monetizes access to reading content through recurring subscriptions rather than one-time purchases. Based on available evidence, the platform charges an Unlimited Read membership at approximately RM70.75 per week (equivalent to USD 14.99). This means your card or payment method is charged every seven days unless you actively cancel.

The company does not clearly publish its founding year, parent company, or headquarters on public channels, which can make Malaysian users understandably cautious about ongoing billing. When a service charges repeatedly but provides limited company transparency, that is precisely when you need to document every transaction and take control of your cancellation.

How Looread operates in malaysia

Looread offers support through email at [email protected] during Monday to Friday, 9:00 AM to 6:00 PM (GMT+8 Malaysia time). There is no verified Malaysia-specific pricing page, no published local telephone number, and no physical postal address listed for Malaysian customer service. This means your cancellation route depends entirely on where you subscribed and how your payment flows through the system.

If you subscribed via Apple App Store, your billing is controlled by Apple. If you signed up on Google Play, Google controls the subscription. If you paid Looread directly, your account settings and email become the main cancellation channel. Knowing which platform holds your subscription saves you from submitting cancellation requests to the wrong company.

Your consumer rights when cancelling Looread

Malaysian consumer law protects your right to cancel subscriptions fairly and without unreasonable barriers. Your legal position is clear: you have the right to end a recurring service and demand that billing stops immediately.

Consumer protection act 1999 and your cancellation rights

Under Malaysia's Consumer Protection Act 1999, any supplier offering goods or services must not engage in unfair contract practices. This includes making cancellation deliberately difficult to find or requiring you to contact multiple departments before you can exit a subscription. The law is enforced by the Ministry of Domestic Trade and Cost of Living (KPDNHEP), which can take action against companies that ignore legitimate cancellation requests.

If Looread charges your account after you have submitted a clear, dated cancellation request via email or the app, you have grounds to dispute the charge with your bank or payment provider. Keep all evidence: screenshots of your request, the date you sent it, and the transaction records showing charges after that date. This documentation is your proof that the company failed to honour your cancellation.

Your right to a refund

Malaysian consumer law entitles you to a refund if you cancel before the next billing cycle begins. Some subscriptions offer a grace period of 24 to 48 hours after a charge is applied. If Looread charged you less than two days before you submitted your cancellation, you may be entitled to a refund of that week's fee. You must request the refund explicitly and follow up in writing if the company does not respond within 14 days.

Your legal position is that you do not owe payment for a service you actively cancelled before it was delivered. Looread's burden is to process your cancellation quickly and stop charging your payment method.

How to cancel Looread: step-by-step methods

Your cancellation method depends on which platform processed your subscription. Follow the relevant path for your situation, and always keep written evidence of your request.

Cancelling through apple app store (iOS)

If you subscribed to Looread via an iPhone or iPad, Apple App Store manages your recurring charge. You must cancel through your Apple account, not through the Looread app itself. Follow these steps to end your subscription immediately.

1. Open the Apple App Store app on your iPhone or iPad
   • Tap your profile icon in the top right corner
   • Tap "Subscriptions"
   • Find and tap "Looread"
2. Review your subscription plan and next billing date
   • This screen shows your renewal date so you know exactly when the next charge will occur
3. Tap "Cancel Subscription" and confirm
   • Apple will ask you to confirm the cancellation
   • Your access will end on your current billing date
   • Take a screenshot showing "Subscription Cancelled"
4. Check your email for a cancellation confirmation from Apple
   • This email is your proof that the subscription has ended
   • Save it in a dedicated folder for your records

After you cancel through the App Store, Apple stops charging your payment method. Looread cannot reinstate the charge without your explicit agreement. However, do not assume the process is complete without the email confirmation.

Cancelling through google play (Android)

If you subscribed to Looread on an Android phone or tablet, Google Play manages your billing. You must cancel through Google Play, not within the app. Here is how to proceed.

1. Open the Google Play app on your Android device
   • Tap your profile icon in the top right
   • Tap "Manage subscriptions"
2. Select "Looread" from your active subscriptions list
   • This page shows your current plan, renewal date, and payment method
3. Tap "Cancel subscription"
   • Google will prompt you to confirm and may ask why you are cancelling
   • Select a reason if prompted, then confirm
4. Screenshot the confirmation page showing "Subscription cancelled"
   • Your access ends on your current billing date
   • Google stops charging your payment method after the current period ends
5. Check your email for a cancellation confirmation from Google
   • Save this email as proof of cancellation

Google Play will not charge you again after the current billing cycle ends. Your cancellation is final once Google sends you a confirmation email.

Cancelling directly through Looread account settings

If you paid Looread directly (not through Apple or Google), or if you are unsure which platform manages your billing, cancellation requires you to contact Looread support and submit a written cancellation request. The company does not clearly publish a direct "Cancel Subscription" button in the app, which is why email is your most reliable method.

1. Log into your Looread account in the app or web portal
   • Navigate to Account, Settings, Profile, or Membership sections
   • Look for "Manage Subscription" or "Billing" options
   • Screenshot your current subscription plan and renewal date
2. Send a written cancellation email to [email protected]
   • Subject line: "Subscription cancellation request"
   • Include your registered email address, account name, and the date of your last charge
   • Write: "I request immediate cancellation of my Looread subscription. Please stop all future renewals and confirm this request in writing within 48 hours."
3. Keep a copy of your sent email and note the exact time and date you sent it
   • This becomes your proof of cancellation request if a dispute arises
4. Wait for Looread's written response
   • You should receive a confirmation email within 24 to 48 hours
   • If no response arrives within 3 working days, follow up with a second email marked "URGENT: Follow-up cancellation request"
5. Monitor your payment method for the next two billing cycles
   • Check your bank or credit card statement to ensure no charges appear
   • If a charge occurs after your cancellation request date, file a dispute immediately

Direct cancellation with Looread requires patience and written evidence, but it is legally binding once the company confirms it in writing.

Looread subscription pricing and what you are paying for

Understanding your current plan and billing amount helps you verify that you are being charged correctly and makes your cancellation request clearer. Here is the pricing structure based on available data.

The Unlimited Read plan at RM70.75 per week is a substantial recurring cost, equivalent to approximately RM282 per month or RM3,678 per year if you do not cancel. Confirm the exact amount charged in your most recent receipt or bank statement before you submit your cancellation request to ensure accuracy in your documentation.

What to do immediately after you cancel Looread

Cancellation does not end the moment you submit your request. The next few days are critical to ensuring Looread honours your cancellation and your payment method stays protected.

Steps to take in the first 48 hours after cancellation

After you have cancelled through App Store, Google Play, or direct email, take these immediate actions to protect yourself.

• Save all cancellation confirmations (emails, screenshots, App Store or Google Play screens) in a dedicated folder on your computer or cloud storage
• Check your bank or credit card account to confirm no new charges have posted in the last 24 hours
• Note your current account balance and the date of your last Looread charge
• Set a phone reminder for 7 days from your cancellation date to check again that no new charge has appeared
• If you paid Looread directly, change your Looread account password to prevent accidental reactivation

Monitoring your payment method over the next 30 days

Even after cancellation, mistakes happen. Your responsibility is to verify that billing has genuinely stopped. Check your bank statement or card activity at least once per week for the next month. If a charge from Looread, Apple, or Google appears after your documented cancellation date, act immediately.

Contact your bank or card issuer within 24 hours and file a dispute. Provide your cancellation email or screenshot as evidence that you requested the service to stop. Under Malaysian banking regulations, your issuer must investigate disputes within 30 days and either reverse the charge or provide a detailed explanation of why it was valid.

How to request a refund if Looread charged you after cancellation

If your cancellation request was confirmed but Looread or the payment platform charged you again, you have grounds for a refund.

Direct refund requests to Looread

Send an email to [email protected] with the subject line "Refund request for unauthorized charge." Include the following information in your message:

• Your registered email address and account name
• The date you submitted your cancellation request
• Screenshots or copies of your cancellation confirmation
• The date and amount of the unauthorised charge
• Your account or transaction number (if available)
• A clear statement: "This charge was applied after my cancellation request was confirmed. I request a full refund within 7 days."

Looread should respond within 5 working days. If the company does not refund you or refuses without a valid reason, escalate to your payment provider or bank.

Disputing charges through your bank or payment provider

If Looread does not refund you within 7 days, contact your bank or credit card company and file a chargeback or dispute. You will need to provide your cancellation request, the company's refusal to refund, and the transaction records showing the unauthorised charge. Malaysian banks typically resolve disputes within 30 to 60 days and will reverse the charge if you demonstrate that Looread acted unfairly.

Keep all correspondence in writing via email or bank portal so you have a documented record of your dispute and its resolution.

Common mistakes when cancelling Looread

Cancellation mistakes can result in continued charges and frustration. Many users rush through the process without gathering evidence, which weakens their position if a dispute arises later.

Mistake 1: cancelling in the wrong place

You might delete the Looread app, assuming this ends your subscription. It does not. Deleting the app does nothing to stop the recurring charge because your billing happens outside the app through Apple, Google, or Looread's payment system. You must cancel through the platform that manages your billing, not by uninstalling the app. Always verify which platform processes your subscription before you attempt to cancel.

Mistake 2: not waiting for written confirmation

If you email Looread's support team, do not assume your cancellation is complete when you hit send. You must receive a written reply confirming the cancellation date and that future charges will stop. Without this confirmation, you have no proof that the company acknowledged your request. If a charge appears later, Looread could claim it never received your email.

Mistake 3: forgetting to check your bank statement

Many people cancel and then forget to monitor their payment method for the next billing cycle. Two weeks later, they discover Looread or the payment platform charged them again. Set a calendar reminder to check your statement for at least 30 days after cancellation. Early detection of unwanted charges protects you and gives you time to file a dispute before your bank's deadline.

Mistake 4: using informal cancellation language

If you email support, do not write vague messages such as "I would like to stop my subscription if possible." Write a clear, formal statement: "I request immediate cancellation of my Looread subscription effective today. Please confirm this in writing and ensure no future charges are processed." Formal language creates a paper trail that protects you legally.

How tocancel helps you cancel Looread with confidence

Tocancel is a consumer advocacy resource designed to help Malaysian and international users cancel subscriptions fairly and legally. Tocancel provides step-by-step cancellation guides for hundreds of services, including detailed instructions specific to your country and payment method. When you use Tocancel guides, you gain clarity on your consumer rights and the exact channels to contact for each service.

If your cancellation goes wrong, Tocancel also offers templates for dispute emails and advice on how to escalate complaints to regulatory authorities like KPDNHEP. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing them with the knowledge and documentation they need to stand firm against billing disputes.

Cancellation checklist for Looread

Use this checklist to ensure you have completed every critical step before, during, and after your cancellation.

Looread contact details and escalation channels

If Looread does not respond to your cancellation request within the timeframes outlined in this guide, escalate your complaint through formal channels.

Primary contact methods for Looread

• Email: [email protected] (response expected within 24 to 48 hours Monday to Friday, 9:00 AM to 6:00 PM GMT+8)
• No verified Malaysia postal address, telephone number, or live chat available
• Help portal: looread.com/help

Escalation if Looread ignores your request

If Looread does not respond to your cancellation request or refund claim within 7 working days, file a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP). KPDNHEP enforces the Consumer Protection Act 1999 and can compel Looread to cancel your subscription and refund unauthorized charges if the company has breached consumer rights.

You can also file a dispute with your bank, credit card issuer, or payment service provider (PayPal, Apple Pay, Google Pay) to reverse any unauthorized charges. Malaysian banks have a legal obligation to investigate disputes and protect you from fraud or unfair billing practices.

Take action today and cancel Looread with full legal backing

Your right to cancel Looread is protected by Malaysian consumer law, and you do not need to ask permission or justify your decision. Follow the step-by-step method for your platform (Apple App Store, Google Play, or direct email), gather all confirmation evidence, and monitor your account for 30 days to ensure the charges stop. If Looread continues to bill you after you have submitted a clear cancellation request, you have multiple legal remedies: disputing charges with your bank, requesting a refund from Looread, and filing a complaint with KPDNHEP.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by providing them with clear, legally-grounded guidance and step-by-step instructions. Visit Tocancel today to access your cancellation template, learn your consumer rights in Malaysia, and get the documentation you need to cancel with confidence. Tocancel is your ally when a company makes cancellation difficult, and Tocancel ensures you have the evidence and legal backing to win your case. Your subscription, your choice-cancel Looread now.