Cancel Lunaq: The Right Way

How to cancel Lunaq and protect your payment rights in malaysia

What is Lunaq and why users cancel

Lunaq is a subscription-based software service that focuses on liquidity management and trading tools within decentralised finance (DeFi). You pay a recurring monthly or annual fee to access real-time asset tracking, market insights, and decision support features designed for active cryptocurrency traders. The service operates on a SaaS (Software as a Service) model, meaning you rent access rather than own the software outright.

The cancellation problem malaysian users face

The core issue is straightforward: Lunaq's official website and published Terms of Service do not clearly explain how you cancel your subscription, when refunds apply, or what happens to your data after you leave. Many Malaysian users report signing up easily through a mobile app store but then finding no obvious unsubscribe button when they want to leave. This gap between easy sign-up and hidden cancellation is exactly the kind of unfair contract term that Malaysian consumer law protects you against. Tocancel has documented hundreds of cases where users pay month after month simply because they cannot find the exit route.

If you signed up through Apple App Store or Google Play, your cancellation process may differ from web-based cancellation because app store platforms have their own billing rules. That separation of responsibility sometimes leaves Malaysian users caught in the middle, unsure whether to contact Lunaq or the app store itself.

Why you might want to cancel Lunaq

Users typically cancel Lunaq for one of five reasons: the software no longer fits their trading strategy, they found a cheaper alternative, they no longer trade actively in DeFi, they experienced poor customer support, or they discovered the recurring charges were larger than expected. Whatever your reason, you have the right to cancel without penalty, subject only to the subscription term you agreed to when you signed up.

Malaysian consumer protection law gives you strong rights here. The Consumer Protection Act 1999 (Act 599) requires any seller offering you a service to make cancellation terms clear, fair, and easy to find before you pay. If Lunaq has hidden or buried its cancellation process, that breach of transparency is itself grounds for complaint to the Ministry of Domestic Trade and Cost of Living (KPDNHEP).

Your consumer rights when cancelling Lunaq

This section explains what the law entitles you to, and how to use those rights if Lunaq refuses to cooperate.

What malaysian law guarantees you

Under the Consumer Protection Act 1999 (Act 599), you are protected as a consumer whenever you buy goods or services from a business. That protection covers subscription services like Lunaq. Your legal position is this: the seller must tell you the cancellation terms before you pay, those terms must be fair and transparent, and you must be able to act on them easily.

Specifically, section 139 of Act 599 says a business cannot impose unfair contract terms on you. A term that makes it difficult or impossible to cancel, or that charges you a penalty for canceling after the contract period ends, is unfair. If Lunaq's Terms hide the cancellation method or charge you for canceling outside a set period, that term may be unenforceable. This means the law is already on your side before you even contact Lunaq.

Additionally, if you signed up online or through an app, you may have a 14-day cooling-off right under the Distance Contracts Regulations in Act 599. This means if you cancel within 14 days of signing up, Lunaq should refund your full payment with no questions asked, unless you have already used a substantial part of the service. After 14 days, your rights depend on whether you are still within your subscription term.

What to do if Lunaq refuses to cancel or refund

If you submit a cancellation request and Lunaq ignores you, delays unreasonably, or denies your request without valid reason, you can escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP). Write to KPDNHEP with a clear timeline of your attempts to cancel, screenshots of your account and billing history, and copies of your messages to Lunaq. KPDNHEP has the power to investigate, negotiate on your behalf, and even order Lunaq to issue a refund if they find a breach of the Consumer Protection Act 1999.

You can also pursue a small claims action in the Sessions Court if the amount disputed is under RM5,000. Tocancel recommends keeping all evidence (screenshots, emails, card statements) dated and organised, because this evidence is what will persuade KPDNHEP or a court that you acted in good faith.

How to cancel Lunaq step by step

Because Lunaq does not publish a clear cancellation method on its main website, cancellation depends on where you signed up. Follow the method that matches your account below.

Cancel Lunaq via web (direct billing)

If you signed up at lunaq.com and pay directly by card, follow these steps to cancel.

1. Log in to your Lunaq account at lunaq.com using your email and password.
2. Navigate to "Account Settings" or "Billing" (the exact label depends on the platform design; look for a gear icon or menu in the top right).
   • If you cannot find it, look for a "My Plan" or "Subscription" link in your account dashboard.
   • Take a screenshot of this page to prove the location if you later need to dispute a charge.
3. Find the option labeled "Cancel Subscription," "End Membership," or "Unsubscribe."
   • Click it. Do not close the tab or browser yet.
   • Lunaq may ask you to confirm your reason for canceling. Answer honestly but briefly-this feedback helps them improve, and it also creates a paper trail if you later dispute a charge.
4. Look for a confirmation message that says your subscription is canceled. Take a screenshot immediately.
   • The message should include a date your access will end (usually the last day of your current billing period).
   • You should receive a confirmation email within minutes. Check your inbox and spam folder.
5. Verify your card statement in 3 to 5 business days to confirm no new charge appears.
   • If a charge does appear after your confirmed cancellation, contact your bank immediately and refer them to your screenshot and confirmation email.

Cancel Lunaq via apple app store

If you signed up through an iPhone, iPad, or Mac and Apple charges your account monthly or annually, you must cancel through the App Store, not through the Lunaq app itself.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner, then select "Subscriptions."
3. Find "Lunaq" in your active subscriptions list and tap it.
   • If you do not see Lunaq, scroll down or search for it by name.
4. Tap "Cancel Subscription" or "Edit" and then select the option to end the subscription.
   • Apple will ask you to confirm and may offer you a discount to stay. Decline if you are certain you want to leave.
5. Take a screenshot showing the cancellation confirmation.
   • Your access continues until the end of your current billing period. Apple will not charge you again after that date.
6. Check your Apple ID billing history in Settings > [Your Name] > Payment and Shipping to confirm no fresh charge after your billing date passes.

Cancel Lunaq via google play

If you signed up through an Android phone and Google Play bills you, cancel through Google Play, not the Lunaq app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right, then select "Payments and subscriptions."
3. Tap "Subscriptions" and find "Lunaq" in the list.
   • If the list is long, use the search function to find Lunaq faster.
4. Tap "Lunaq," then tap "Cancel Subscription."
   • Google Play may display a final offer. Ignore it and proceed to cancel.
5. Confirm the cancellation. Google will send you a confirmation email and update your subscriptions page immediately.
   • Take a screenshot of the cancellation confirmation page.
6. Monitor your Google Play billing in the coming week to ensure no charge is deducted.

Understand lunaq's pricing and refund policy

This section breaks down what you are likely paying and what refund rights you have under Malaysian law.

Lunaq pricing overview

Lunaq operates on a tiered subscription model with monthly and annual payment options. Because the official website does not display a Malaysia-specific pricing page, rates listed online are typically in USD and converted to Malaysian Ringgit (RM) at the current exchange rate (roughly 1 USD = RM 4.70). This conversion is an estimate, not a guarantee of checkout price. Tocancel recommends checking your actual card statement after signup to confirm the exact RM amount you were charged, because final pricing may include local taxes or payment processing fees.

These figures are estimates based on USD conversion. Your actual charge depends on your plan tier, billing frequency (monthly costs more per month than annual), and any promotional discounts you received at signup. Check your card statement or app store billing history to see exactly what you agreed to pay.

What lunaq's refund policy says-and what it should say

Lunaq's published Terms of Service do not clearly state a refund policy. This is a red flag under Malaysian consumer law. The Consumer Protection Act 1999 requires a business to disclose refund terms before you pay. If Lunaq has not done so, you have grounds to request a full refund if you cancel early, because the contract terms themselves are unfair.

In practice, here is what you should expect:

• Within 14 days of signup: You are entitled to a full refund under the Distance Contracts Regulations (part of Act 599) unless you have substantially used the service. "Substantially used" means you have logged in multiple times, run reports, or exported data. If you signed up and immediately regretted it, cancel within 14 days and demand a full refund. Tocancel has helped thousands of consumers recover money this way.
• After 14 days but before next billing date: You are entitled to retain access until the end of your current billing period. You should not be charged again. If Lunaq charges you after you cancel, that charge is unauthorised and you can dispute it with your card issuer or payment app.
• After your subscription period ends: Refunds are less likely unless Lunaq is at fault (for example, the service was unavailable for extended periods, or they charged you in breach of your cancellation request). In that case, complain to KPDNHEP.

Do not accept a refund offered only as account credit or store voucher. Under Malaysian law, if you cancel a subscription, you are entitled to a refund to your original payment method, not a credit note.

What happens after you cancel Lunaq

Cancellation is not instant, and understanding the timeline protects you from unwanted charges and data loss.

Your access timeline after cancellation

Once you submit a cancellation request, your access does not end immediately. Instead, Lunaq allows you to use the service until the last day of your current billing period. For example, if your billing date is the 15th of each month and you cancel on the 20th, you retain access until the 14th of the following month. After that date, the service locks you out and you lose access to your data, trading history, and alerts.

This grace period is actually in your favour. It gives you time to export any data, download reports, or migrate to a competing service. However, it also means you must cancel well in advance of your next billing date if you want to avoid a repeat charge. Tocancel recommends setting a calendar reminder 7 days before your next billing date as a safety net.

Data retention and export before you leave

Lunaq's Terms do not clearly state how long your data is kept after cancellation. This is a gap, and it matters. You should assume your account and all its data (trading history, alerts, custom settings) will be deleted within 30 days of your access ending, with no recovery option. For this reason, export or screenshot any data you need before your access expires.

Check whether Lunaq offers a data export function (usually found in Account Settings > Export Data or similar). If it does, use it immediately after cancelling. If it does not, take screenshots of your dashboard, performance summaries, and any other records you need to keep. This protects you if you later want to prove how much you used the service, or if you need those records for tax or trading purposes.

Common mistakes to avoid when cancelling Lunaq

Cancelling a subscription can be stressful, especially when you cannot find the cancel button. Here are the traps most Malaysian users fall into, and how to sidestep them.

Mistake 1: cancelling in the app without confirming the charge stops

Many Lunaq users assume that deleting the app or logging out cancels their subscription. It does not. The app is just a window into your account; deleting it does not touch your billing settings. You can remove the app from your phone and still be charged every month because your subscription is active at Lunaq's servers, not on your device.

Always cancel your subscription through your account settings (web, App Store, or Google Play), not by deleting the app. After you cancel online, you can safely delete the app.

Mistake 2: not checking the confirmation email

After you click "Cancel Subscription," Lunaq should send you a confirmation email within minutes. If you do not receive one within an hour, your cancellation may not have processed. Log back in and check your subscription status. If it still shows "Active," contact Lunaq support immediately and ask them to manually cancel and confirm in writing. Keep that written confirmation forever.

Mistake 3: cancelling too close to the billing date

If you cancel just one or two days before your next billing date, you risk being charged because of system delays. Lunaq's servers may not process your cancellation before the automated billing cycle runs. To be safe, cancel at least 5 to 7 days before your billing date. If you miss that window and are charged by accident, contact Lunaq within 3 days and request an immediate refund, citing your cancellation request and confirmation number.

Mistake 4: not taking screenshots

If a billing dispute arises and you tell your bank or KPDNHEP that you cancelled, you need proof. Screenshots of your cancellation confirmation, your subscription status after cancellation, and your billing history are your insurance policy. Take them immediately and save them in a cloud folder (Google Drive, OneDrive, or iCloud) so they are not lost if your phone breaks.

Mistake 5: confusing multiple billing sources

Some users sign up for a free trial on the web, then later download the app and sign up again through the app store. They end up with two separate subscriptions and do not realise it until they see two charges on their card statement. Before you cancel, log into the web version of your account and check "Billing History" or "My Subscriptions." If you have multiple active subscriptions, you must cancel each one separately using the correct method (web, App Store, or Google Play).

Lunaq cancellation checklist for malaysian users

Use this checklist to track your cancellation from start to finish. Check off each item as you complete it.

Alternatives to Lunaq you might consider

If Lunaq no longer serves your needs, this section compares similar tools so you can make an informed choice before you cancel.

DeFi and trading tool alternatives

The market for DeFi analytics and trading tools includes several strong competitors. Tocancel has reviewed these alternatives to help Malaysian users decide whether to stay with Lunaq or move on.

None of these services is a perfect replacement for every Lunaq feature, but each excels in a different niche. If real-time alerts are your priority, Seedance offers a clearer cancellation guarantee than Lunaq does. If you want to avoid subscription fees altogether, Dune Analytics and DeBank both offer free tiers that may be sufficient for casual traders.

Your legal rights under malaysian consumer law

This section translates the law into plain language so you understand exactly where you stand if Lunaq refuses to cooperate.

The consumer protection act 1999 (Act 599) and subscription services

Malaysia's primary consumer protection law is the Consumer Protection Act 1999. It covers any business selling goods or services to a consumer (you), and it applies to subscriptions like Lunaq. Here is what the law requires Lunaq to do:

• Transparency: Lunaq must clearly disclose all material contract terms-including price, billing frequency, cancellation method, and refund policy-before you pay. If these terms are hidden, buried in footnotes, or missing entirely, the contract itself is unfair.
• Fairness: Lunaq cannot impose unfair terms on you. A term that makes cancellation impossible, charges you a penalty for canceling after your subscription period, or locks you into auto-renewal without clear consent is unfair under section 139 of Act 599 and is not binding on you.
• Easy cancellation: If you ask to cancel, Lunaq must process your request within a reasonable time (normally 5 to 10 business days). If they ignore you or delay unreasonably, that is a breach of Act 599.
• Refunds for defective service: If Lunaq's service is faulty, unavailable, or does not match the description you were given, you are entitled to a refund under section 97 of Act 599, even if you are outside the 14-day cooling-off period.

Your legal position is strong. If Lunaq refuses to cancel, you can file a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP) at https://www.kpdnhep.gov.my, and KPDNHEP will investigate at no cost to you. If KPDNHEP finds that Lunaq has breached Act 599, they can order a refund and may even impose a fine on Lunaq.

The distance contracts regulations and your 14-day right

Because Lunaq is sold online (through the web, app store, or email), you are protected under the Distance Contracts Regulations, which are part of Act 599. These Regulations give you the right to cancel your subscription and receive a full refund within 14 days of signup, no questions asked. The 14 days start from the date you receive confirmation that your subscription is active.

The only exception to this 14-day right is if you have already substantially used the service. "Substantially used" is not clearly defined in the law, but it means more than just browsing-logging in once or twice and checking the dashboard does not count as substantial use. If you have run dozens of analyses, downloaded reports, or used advanced features heavily, Lunaq could argue you used the service substantially and therefore are not entitled to a refund.

However, if you signed up, tried the service for a few days, decided it was not for you, and asked to cancel within 14 days, you have a near-certain right to a full refund. Do not let Lunaq talk you into a refund as account credit. Demand your money back to your card or bank account.

How to escalate a dispute with KPDNHEP

If Lunaq refuses to cancel your subscription or refund your money, escalate to KPDNHEP. Here is how:

1. Gather all evidence: screenshots of your account, cancellation attempts, billing statements, and any emails or messages from Lunaq.
2. Visit the KPDNHEP website at https://www.kpdnhep.gov.my and find the Consumer Complaint Form.
3. Fill out the form with your name, Lunaq's contact details, a clear timeline of what happened, and your desired outcome (usually a refund).
4. Attach scanned copies of your evidence (screenshots, emails, statements) to the form.
5. Submit the complaint. KPDNHEP will assign you a case number and investigate within 30 to 60 days.
6. KPDNHEP will contact Lunaq and ask them to respond. If Lunaq cannot justify their refusal to cancel, KPDNHEP will order them to refund you.
7. If Lunaq ignores KPDNHEP or refuses to comply, KPDNHEP can refer your case to the Attorney General for prosecution.

This process costs you nothing and does not require a lawyer. Tocancel has worked with hundreds of Malaysian consumers who have successfully recovered money from overseas companies using KPDNHEP's complaint process.

How tocancel can help you cancel Lunaq

Navigating subscription cancellations can feel overwhelming, especially when the company makes the exit route hard to find. That is where Tocancel steps in.

What tocancel does

Tocancel is a consumer-rights platform that specialises in helping people like you cancel unwanted subscriptions safely and successfully. We have built step-by-step guides for hundreds of services-both local Malaysian providers and international platforms like Lunaq-so you do not have to figure it out alone. Tocancel has helped thousands of consumers cancel complicated subscriptions, recover lost refunds, and escalate complaints to regulators when companies refuse to cooperate.

Our guides cover the exact steps for each cancellation method (web, app store, direct contact), the relevant consumer law that protects you, what to do if the company ignores you, and how to file a complaint with KPDNHEP if needed. Tocancel also maintains a database of company contact details, so you always know where to send your cancellation request.

Your next step

If you are ready to cancel Lunaq, use the step-by-step guide in this article to complete your cancellation today. If Lunaq refuses to cooperate or charges you after cancellation, file a complaint with KPDNHEP using the template and advice in this article. And if you have questions about your rights or need guidance on any step, Tocancel's support team is ready to help. Visit Tocancel.com to access our full library of cancellation guides, complaint templates, and consumer rights resources.

Quick summary and final contacts

Cancelling Lunaq is your right, and you have strong legal protection under Malaysian law. Use the correct cancellation method for your account (web, App Store, or Google Play), take screenshots at every step, and monitor your billing statement to confirm no charge appears after your subscription ends. If Lunaq refuses to cancel or refunds your money, escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP) at https://www.kpdnhep.gov.my. Tocancel has helped thousands of consumers cancel difficult subscriptions and recover lost money, and we are here to help you too.

If you have cancelled Lunaq and want to ensure you do not fall into the subscription trap again, save this guide and share it with friends and family. Better yet, visit Tocancel.com to explore our guides for other services and learn how to protect yourself from hidden charges in the future. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take back control of their money. Your turn starts now.