Cancel Mypthub: The Right Way

How to cancel Mypthub and stop recurring charges in malaysia

What is Mypthub and who should cancel

Mypthub is a subscription software platform built for personal trainers, fitness coaches, and small training businesses-not a consumer fitness app for gym members. The service is operated by Fitii Ltd, which trades as My PT Hub, with its registered office in Burgess Hill, West Sussex, United Kingdom. If you signed up to manage clients, create workout plans, track nutrition programmes, handle bookings, or run your coaching business from one dashboard, you have chosen a professional tool. If your needs have changed, your business model has shifted, or you simply want to stop paying, Tocancel is here to walk you through your rights and the fastest cancellation route.

The platform offers a free 30-day trial with no payment details required upfront, then moves to a paid plan once the trial ends. Billing is recurring-meaning charges repeat every month or year, depending on your chosen plan-until you actively cancel. This guide focuses on stopping those charges cleanly, protecting your data, and understanding your consumer rights under Malaysian law.

The three paid plans and what you are paying for

Understanding your current plan helps you decide whether to cancel or downgrade. Mypthub offers three tiers, each with different features and price points.

If you are cancelling, you should export any data you rely on-especially client records, workout templates, nutrition plans, progress photos, and booking history-before your subscription ends. Mypthub does not clearly publish how long it keeps your data after cancellation, so Tocancel recommends treating your cancellation date as your deadline to download everything you need.

Mypthub availability and support in malaysia

Mypthub is available online throughout Malaysia, but support is handled internationally rather than locally. There is no phone number, no live chat, and no published Malay-language support. You reach the support team through the help centre at support.mypthub.net or by email only. The company states support is available 24/7, but response times and language availability are not guaranteed.

For Malaysian users, two practical issues emerge immediately. First, pricing is not displayed in Malaysian Ringgit (MYR), so your bank applies foreign-currency conversion fees, and your final charge in RM shifts with exchange rates. Second, local payment methods appear limited. If you signed up to test the platform and now want to stop before another charge hits, you are not alone. This guide cuts through the confusion and shows you the fastest way to cancel.

Your consumer rights when cancelling Mypthub

Malaysia's Consumer Protection Act 1999 gives you specific rights when you cancel a subscription service, and Mypthub must respect them.

What malaysian law says about cancellation

Under the Consumer Protection Act 1999, any subscription service offered to consumers in Malaysia must provide a clear, easy way to cancel. The law also gives you a cooling-off period of 14 days from the date you agree to the contract or from the date you receive the goods or service-whichever comes first-to cancel without penalty if no service has been supplied. If Mypthub allows you to use the platform immediately (which most software services do), your cooling-off clock starts from the date you sign up.

After your cooling-off period ends, you have the right to cancel at any time, but the company may charge you for the service you have already used up to that point. This means you cannot get a refund for an entire month if you cancel mid-month, but you also cannot be charged beyond the date you cancel. Your legal position is this: Tocancel believes you have the right to cancel without penalty once your 14-day cooling-off period ends, provided you give written notice according to the contract terms.

Mypthub's Subscription Services Agreement, Section 24(j), requires cancellation and formal notices to be sent by email to [email protected]. There is no separate postal address for cancellations. This is legal under Malaysian consumer law as long as the email address is clearly stated in the terms, which it is.

The cooling-off period and your rights during it

If you have used Mypthub for 14 days or fewer since your trial ended and you entered a paid plan, you can cancel and request a full refund for any charges already taken. This is your cooling-off right, and Mypthub must honour it by law. You do not need to give a reason, and the company cannot ask you to justify your decision.

After 14 days, you lose the automatic cooling-off right, but you can still cancel. Any refund after day 14 depends on Mypthub's policy and whether you have grounds to claim under consumer protection (for example, if the service was not fit for purpose or not as described). To strengthen your position, gather evidence: screenshots of what you were promised at signup versus what you received, emails with support, and records of any technical faults or missing features.

How to cancel Mypthub step by step

Cancelling Mypthub requires you to send a written request via email, as stated in their terms. Tocancel recommends following these steps to ensure your cancellation is processed and documented.

Before you cancel: prepare your account

Many users rush to cancel and then discover they have lost access to client data, invoices, or proof of payment. Prevent this by spending 10 minutes preparing your account right now.

1. Log into your Mypthub account and take screenshots of:
   • Your current plan name, price, and billing frequency
   • Your next billing date (visible in account or billing settings)
   • Your account email address
   • Any active clients, programmes, or bookings you need to transfer
2. Export all data you want to keep:
   • Download client records and contact details
   • Export workout programmes and templates
   • Save nutrition plans as PDFs or files
   • Download progress photos and measurement history
   • Take screenshots of any invoices or payment records
3. Note the calendar date of your next billing charge in case you need to claim a refund later
4. Write down your account email and the Mypthub support email ([email protected]) for your cancellation request

Once you have completed these steps, your data is safe regardless of what happens next. This preparation protects you and gives you evidence if a dispute arises later.

Cancel by email: the official method

Mypthub requires all cancellations to be submitted by email to [email protected], as stated in their Subscription Services Agreement Section 24(j). This is the only official cancellation route. Send your email as follows:

1. Open your email client and compose a new message to [email protected]
2. Write a clear subject line, for example: "Cancellation Request for Mypthub Account - [Your Email Address]"
3. In the email body, include:
   • Your full name
   • The email address linked to your Mypthub account
   • Your current plan name (Starter, Premium, or Ultimate)
   • Your explicit request to cancel the subscription effective immediately or on a specific date
   • If within 14 days of signup: add "I am requesting this cancellation within the 14-day cooling-off period and expect a full refund of all charges"
4. Send the email and request a read receipt or reply confirmation
5. Save a copy of the email in a folder for your records

Example email structure: "I request cancellation of my Mypthub subscription effective immediately. My account email is [your email], and I am on the [plan name] plan. Please confirm cancellation within 2 business days and advise on any refund due under the cooling-off period or company policy."

Send this email during business hours (even though they claim 24/7 support, you are more likely to get a prompt response during UK office hours, which is afternoon or evening Malaysia time). Tocancel advises you to keep the email and any reply as proof of your cancellation request in case billing disputes arise later.

What happens after you send the cancellation email

Mypthub should acknowledge your email and confirm your cancellation within 2 business days. Their reply should state your effective cancellation date and whether you are entitled to a refund. In practice, expect 3-5 business days for a response because the support team is based in the UK.

Until you receive written confirmation of cancellation, your account remains active and you may be charged again. Do not assume you are cancelled based on sending the email alone. Once Mypthub confirms the cancellation in writing, log into your account to verify that your plan no longer shows as active. If you can still access the platform after the cancellation date, contact support again with your cancellation confirmation email as evidence.

Refunds and billing protection after you cancel

Understanding what you can recover helps you know whether to follow up and escalate if Mypthub refuses your refund.

Refund eligibility: the 14-day rule and beyond

If you cancel within 14 days of being charged for your first paid month, you have a right to a full refund under the Consumer Protection Act 1999, provided Mypthub has not yet delivered the full service. In practice, because Mypthub gives you instant access to the platform, the service is considered "delivered" immediately, which may limit your cooling-off refund claim. However, Tocancel recommends requesting the refund anyway and citing your right under Malaysian law to cancel within the cooling-off period.

If Mypthub refuses a refund you believe you are entitled to, reply to their refusal email and reference Section 19 of the Consumer Protection Act 1999, which prohibits unfair contract terms and requires services to be fit for purpose. If they refuse again, escalate to the Malaysian Ministry of Domestic Trade and Cost of Living (KPDNKK), which enforces consumer protection nationwide.

Monitor your account after cancellation

After your cancellation is confirmed, check your bank or credit card statement 5-7 days later to ensure no further charges have been applied. If Mypthub charges you again after cancellation, you have grounds to dispute the charge with your bank and can escalate the complaint. Tocancel recommends keeping your cancellation confirmation email and your bank statements together as evidence.

If you are charged again, contact Mypthub immediately with your cancellation confirmation email and ask for an immediate refund. If they refuse, file a complaint with the Malaysian Ministry of Domestic Trade and Cost of Living (KPDNKK) at www.kpdnkk.gov.my or call the consumer hotline at 1-800-80-2020.

Common cancellation mistakes and how to avoid them

Cancellation can feel stressful, especially if you are worried about being charged again, and it is easy to make choices you regret later. Here are the mistakes Tocancel sees most often-and how to sidestep them.

Mistake 1: cancelling through the app instead of email

Some users believe they can cancel by deleting the Mypthub app from their phone or deleting their account within the app interface. Deleting the app does not cancel your subscription. Deleting your account might remove your access, but it does not stop billing. You must send a written email to [email protected] to cancel the subscription legally. Anything less leaves you exposed to unexpected charges.

Mistake 2: not requesting a cancellation date

If you email Mypthub and simply say "cancel my account," the company may interpret this as "cancel at the end of my current billing period." If you want to cancel immediately and stop paying now, say so explicitly in your email: "I request cancellation effective immediately" or "I request cancellation effective [specific date]." This removes ambiguity and protects you if a dispute arises.

Mistake 3: assuming a quick email reply means you are cancelled

Mypthub may send you an automated acknowledgment of your email within hours. Do not assume this means your cancellation is processed. The company should send a formal confirmation stating your cancellation date and any refund decision. If you only receive an automated reply, follow up 3-5 business days later if you have not heard back with a confirmation.

Mistake 4: not downloading your data before cancelling

Once your subscription ends, Mypthub will likely restrict your access to the platform. You will not be able to download client records, programmes, or invoices after that point. Export everything before you cancel. If you forget and lose access, contact support immediately and ask them to provide your data backup. They may comply if you ask within a few days of cancellation.

Mistake 5: forgetting your next billing date

If you are on an annual plan and cancel just before your renewal date, you might still be charged for another year if the cancellation is delayed. Always note your next billing date before you cancel and monitor your statement on that date. If you are charged after requesting cancellation, dispute the charge with your bank immediately.

What to do after Mypthub cancellation

Cancellation is just the beginning-there are several steps you should take to ensure your financial and data security going forward.

Confirm cancellation in your account

Within 24 hours of receiving Mypthub's cancellation confirmation email, log into your account and check that your plan no longer appears active. Your dashboard should show either "No active plan" or a message confirming your access will end on a specific date. If the plan still shows as active, reply to Mypthub's confirmation email with a screenshot and ask them to verify the cancellation status immediately.

Update your bank records and payment method

If you paid Mypthub using a credit card or debit card linked to your account, log into your bank's app and check that Mypthub is no longer listed as a recurring-payment merchant. Most banks allow you to remove merchants from recurring-payment lists in your settings. Removing Mypthub from this list adds an extra layer of protection against accidental rebilling.

Save your confirmation email permanently

Move Mypthub's cancellation confirmation email to a dedicated folder labelled "Cancelled Services" or "Subscription Cancellations" and save it for at least 3 years. Malaysian law requires merchants to keep transaction records for up to 3 years, and this email is your proof that you cancelled and when. If a billing dispute arises months later, this email is your strongest evidence.

Monitor your statement for 6 months

Set a phone reminder to check your bank or credit card statement for Mypthub charges every month for the next 6 months. This is not paranoia-it is standard practice. If Mypthub's systems have a glitch or someone reactivates your account by mistake, you will catch the charge quickly and can dispute it before it becomes a major problem.

Pricing and comparison: understand your cost

Before you cancel, you might want to review what you have actually been paying and whether downgrading instead of cancelling makes sense.

If you are on Premium or Ultimate but only need 1-3 client slots, ask Mypthub whether they offer plan downgrades without penalty. Many SaaS companies allow you to downgrade mid-plan. Downgrading costs nothing to request (unlike cancellation), and you may recover some money on your next billing cycle. Email [email protected] and ask: "Can I downgrade from [current plan] to [target plan] effective immediately?" If they say yes, this might be cheaper than cancelling and re-signing up later.

If Mypthub refuses to cancel or refund

Most cancellation requests are processed without fuss, but if Mypthub ignores your email, denies your refund unfairly, or charges you after you cancelled, you have legal remedies under Malaysian consumer law.

Step 1: escalate within Mypthub

If your cancellation email to [email protected] receives no reply within 5 business days, send a follow-up email marked "URGENT: Cancellation Follow-Up." Include your original email date and ask for confirmation of receipt and processing. If support still ignores you after 10 business days, move to step 2.

Step 2: file a complaint with KPDNKK

Malaysia's Ministry of Domestic Trade and Cost of Living (Kementerian Perdagangan Dalam Negeri dan Kos Hidup, or KPDNKK) is the enforcement authority for the Consumer Protection Act 1999. You can file a complaint online at www.kpdnkk.gov.my or call the national consumer hotline at 1-800-80-2020 (toll-free). When you file, include your cancellation email, Mypthub's refusal or non-response, your bank statements showing the charges, and any screenshots of your account.

KPDNKK can order Mypthub to refund you, cancel your subscription, or face penalties. This process is free and confidential. Tocancel recommends this route if Mypthub refuses your legitimate cancellation or refund request after you have given them 10 business days to respond.

Step 3: dispute the charge with your bank

If Mypthub charges you after you have cancelled, contact your bank or credit card issuer within 30 days and file a dispute. Provide your cancellation confirmation email, the charge receipt, and your account screenshots. Banks take disputed charges seriously and often reverse them within 5-10 business days. Your bank may also flag Mypthub as a chronic offender if multiple customers file disputes.

Checklist: cancel Mypthub confidently

Use this checklist to ensure you have completed every step and are protected after cancellation.

• I have logged into my Mypthub account and noted my plan name, price, and next billing date
• I have exported all client records, workout plans, nutrition plans, and progress photos
• I have saved all past invoices and payment receipts to a folder on my computer
• I have composed and sent a cancellation email to [email protected] with my full name, account email, and explicit cancellation request
• I have saved a copy of my cancellation email in a dedicated "Cancelled Services" folder
• I have waited 5 business days for Mypthub's confirmation email and saved that confirmation to my folder
• I have logged back into my account and verified that my plan no longer shows as active
• I have removed Mypthub from my bank's recurring-payment merchant list
• I have set a monthly reminder to check my bank statement for Mypthub charges for the next 6 months
• If charged after cancellation, I have disputed the charge with my bank within 30 days

Mypthub cancellation summary

Cancelling Mypthub is straightforward once you know the process. Here is what you need to remember:

You have consumer rights under Malaysian law, and Mypthub must honour them. If the company refuses to cancel or refund unfairly, you have clear escalation paths: KPDNKK oversight and bank dispute processes. Tocancel stands with consumers who demand fair treatment, and we have helped thousands of people cancel subscriptions, recover refunds, and protect their financial security.

Contact information for Mypthub cancellations and escalation

Use these addresses and contacts when you cancel or need to escalate a dispute.

Where to send your cancellation request

Email for cancellations: [email protected]

Email subject line: "Cancellation Request for Mypthub Account - [Your Email Address]"

Registered office (formal notices): Fitii Ltd, Burgess Hill, West Sussex, United Kingdom

Send your cancellation email to [email protected] and request a read receipt. Keep the confirmation they send you for your records.

If Mypthub refuses to cancel or refund

Malaysian Ministry of Domestic Trade and Cost of Living (KPDNKK)

Online complaint form: www.kpdnkk.gov.my

Consumer hotline: 1-800-80-2020 (toll-free, Monday-Friday, 8 am-5 pm Malaysia time)

KPDNKK enforces the Consumer Protection Act 1999 and will investigate unfair refusals to cancel or refund.

If charged after cancellation

Contact your bank or credit card issuer and dispute the charge within 30 days. Provide your cancellation confirmation email and charge receipt as evidence. Your bank will reverse the charge and may flag Mypthub as a high-risk merchant.

Cancelling a subscription should not be hard, and in Malaysia, the law is on your side. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover unfair charges, and take control of their billing. Use this guide, follow the steps, and know that your consumer rights are protected. If Mypthub causes trouble, escalate without hesitation-KPDNKK and your bank are your allies. You deserve a cancellation process that is transparent, quick, and fair.