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Cancel Mytraits Ai: Step-by-Step Guide
Learn how to cancel Mytraits Ai easily and avoid extra charges. Get expert tips with a Tocancel rating of 4.8/5. Start your cancellation today!
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How to cancel Mytraits Ai and protect your wallet in malaysia
What Mytraits Ai is and why you should understand the subscription first
Mytraits Ai is a subscription-based software service that uses artificial intelligence to generate personality and behavioural insights. The service operates entirely online without a physical office in Malaysia; the parent company, Galaxy Line LLC, is registered in Sheridan, Wyoming, United States. When you sign up, you are paying for access to AI-powered trait assessments and premium app features - not a physical product - and the billing runs on automatic renewal until you actively cancel.
What you are actually paying for
The core offering is digital: AI-generated personality analysis, trait reports, and premium assessment tools delivered through a mobile or web app. You do not receive a physical item, printed report, or downloadable lifetime asset. Instead, you rent access to the platform's features as long as your subscription remains active.
Many Malaysian users discover the true cost only after their trial converts to a paid plan. This means understanding your pricing tier before trial ends is critical to avoiding surprise charges.
How Mytraits ai's billing model works in practice
The service uses a low-cost trial to pull you in, then switches to automatic recurring billing. Verified pricing data shows a 3-day trial at RM4.09, followed by weekly charges of approximately RM81.88 - a significant jump that catches many users off guard. The company does not publish clear public information about exact auto-renewal wording, commitment length, data retention after cancellation, or refund eligibility, so your safest assumption is that billing continues automatically unless you cancel through the official channel.
Because Mytraits Ai has no Malaysian support office, email and a United States phone number are your only direct contact routes. This distance adds friction to cancellation, which is precisely why taking screenshots and keeping records is essential.
Your consumer rights under malaysian law and how to use them
Malaysia's Consumer Protection Act 1999 and the Distance Contracting Regulations 2011 give you legal rights when cancelling a subscription purchased online. Understanding these rights positions you to cancel confidently and escalate if the company refuses.
Your legal position in plain language
Under the Consumer Protection Act 1999, any trader (including Mytraits Ai) must honour your cancellation request if it is made in writing. You have the right to cancel without penalty if the company has not provided clear, pre-purchase disclosure of auto-renewal terms. If you did not receive explicit, easy-to-read notice of the renewal date, amount, and method of cancellation before being charged, the charge itself may be unfair under the Act.
The Distance Contracting Regulations 2011 extend your rights when you buy a service online without face-to-face contact. You have 10 days to cancel and receive a refund, provided you cancel during or immediately after that window and the service has already started. After 10 days, the trader can keep the fees if the subscription has begun, but you can still cancel ongoing charges.
The Ministry of Domestic Trade and Cost of Living (MDTCCL) and the Malaysian Communications and Multimedia Authority (MCMC) are your enforcement bodies. If Mytraits Ai ignores your written cancellation request, you can lodge a complaint with MDTCCL, which has the power to order refunds or penalty payments.
When you can demand a refund under the law
You have a strong refund claim if any of the following apply: you cancelled within 10 days of purchase and the service had just begun; the company failed to provide clear cancellation instructions before charging you; the auto-renewal amount was not disclosed upfront; or you cancelled in writing and the company ignored your request. Document every communication so you can prove your case if needed.
Tocancel recommends keeping all proof: screenshots of your account, email confirmations, billing statements, and copies of your cancellation messages. This evidence is your leverage if you need to escalate to MDTCCL.
How to cancel Mytraits Ai step by step
Cancelling Mytraits Ai is possible through multiple routes. The official cancellation page is your fastest first option, but email and phone contact exist as backup methods if the account path fails.
Cancel through the official web cancellation page
Mytraits Ai provides a dedicated cancellation resource at mytraitsprofile.com/cancel-sub. This is the company's own published cancellation route, so it should be your first attempt.
- Open your web browser and navigate to mytraitsprofile.com/cancel-sub.
- Sign in using the same email address and password you used when you first purchased.
- If you cannot remember your password, use the "Forgot Password" link and reset it via email.
- Locate the section labelled "Subscription," "Billing," or "Manage Plan" - this varies slightly between accounts.
- Select the button or link that says "Cancel Subscription," "Stop Renewal," or "End Membership."
- Read any final warning screens carefully; these sometimes offer retention discounts. Decide whether to accept or continue cancelling.
- Complete every confirmation prompt until you see a success message on screen.
- Take a full-page screenshot of the success page showing the cancellation confirmation and date.
- Check your email inbox (including spam and promotions folders) for a cancellation confirmation email within 5 to 10 minutes.
- Reply to that email and save it to your records, or forward it to yourself with a subject line like "Mytraits Ai Cancellation Confirmed - [Date]."
Cancel via email if the web page fails
If the official cancellation page is down, not working with your account, or refuses your cancellation, email is your documented backup route. Written requests create an audit trail that protects you legally.
- Open your email client and compose a new message to [email protected].
- Use a clear subject line: "Cancellation Request for Mytraits Ai Subscription" followed by your account email in brackets, for example: "[[email protected]]"
- In the body, include:
- Your full name and account email address.
- Your subscription start date (from your first receipt or confirmation email).
- A clear statement: "I request immediate cancellation of my Mytraits Ai subscription, effective today. Do not renew my subscription after this date. Please confirm cancellation in writing within 5 business days."
- Your phone number (optional but helpful).
- Send the email and keep a copy in a dedicated folder labelled "Mytraits Cancellation."
- Wait for a response within 5 to 7 business days. If you receive no reply, send a follow-up email on day 8 repeating the request and noting that this is your second attempt.
- If support still does not respond after 7 days, screenshot the sent emails and prepare to escalate to MDTCCL (covered below).
Cancel by phone as a last resort
Mytraits Ai lists a United States phone number for support. This is challenging for Malaysian users because of time zones and potential long-distance charges, but it is a formal cancellation route if email and the web page both fail.
- Find the contact phone number on the Mytraits Ai website or in a previous email receipt.
- Call during United States business hours (roughly 9:00 AM to 5:00 PM Central Time). Use an app like Skype or WhatsApp to reduce costs if calling internationally from Malaysia.
- Have your account email and subscription details ready to recite to the agent.
- State clearly: "I want to cancel my subscription effective immediately. Please confirm the cancellation date and send me written confirmation by email."
- Ask the agent for their name and confirm the cancellation date they provide. Write this down.
- Hang up and immediately send a follow-up email to [email protected] summarising the phone call: "I called on [date] at [time] and spoke with [agent name]. They confirmed my cancellation. Please send email confirmation to [your email]."
- Keep the phone call notes and your follow-up email in your records.
Refunds and what happens to your data after cancellation
The refund and data retention policies for Mytraits Ai are not clearly published, which means you must ask explicitly and request written confirmation.
What refund you can claim and how to claim it
If you cancelled within 10 days of your first charge, Malaysian law grants you a refund of the trial or first payment. Submit a refund request in writing to [email protected] alongside your cancellation request, stating the date you wish the refund processed.
For charges after 10 days, Mytraits Ai's refund policy is unclear from public sources. However, if you can prove the company did not disclose cancellation instructions clearly at purchase, you have grounds to dispute charges under the Consumer Protection Act 1999. Tocancel's research shows that companies operating without a Malaysian presence often rely on silence; do not accept silence as a "no refund" answer - demand a written refund decision within 14 days of your request.
| Refund scenario | Your right | Action |
|---|---|---|
| Cancelled within 10 days of first charge | Refund likely owed | Email refund request with cancellation. Quote Consumer Protection Act 1999, section 28. |
| Cancelled after 10 days but before second charge | Refund unclear; argue unfair contract terms | Request written refund decision. If refused, escalate to MDTCCL. |
| Cancelled after receiving service | Refund unlikely unless contract terms were unfair | Request refund in writing anyway. Keep cancellation proof for escalation. |
| Company ignored cancellation request | Full refund of charges after your cancellation date | Send formal dispute letter to [email protected] and lodge MDTCCL complaint. |
| Trial charged without consent | Refund owed plus compensation claim | Email dispute within 7 days. Escalate to MDTCCL if refused; request RM500+ compensation. |
What happens to your account data and reports
Mytraits Ai does not publicly explain whether your trait assessments, reports, or account data persist, are deleted, or are retained for marketing purposes after cancellation. This is a significant gap in transparency.
Before you cancel, download and save any reports, assessments, or results you want to keep. Most platforms allow you to export or screenshot key pages. If the app or website offers a "download my data" option, use it. If not, take screenshots of every report and assessment page and store them securely on your computer.
After you cancel, send an email to [email protected] requesting written confirmation of the following: "On what date will my account data be deleted? Will any of my trait assessments be retained for business or marketing purposes? Please confirm in writing that no further billing or data processing will occur after [cancellation date]."
This request creates a paper trail and forces the company to disclose its data practices, which strengthens your position if you later need to escalate a complaint.
Pricing breakdown and what you should know before signing up
Understanding Mytraits Ai's cost structure helps you avoid surprises and decide whether to stay or cancel.
| Plan | Duration | Cost (MYR) | Cost per day | Notes |
|---|---|---|---|---|
| Trial | 3 days | RM4.09 | RM1.36 | Entry point; auto-converts to paid plan unless cancelled. |
| Weekly subscription | 7 days (recurring) | RM81.88 | RM11.70 | Highest cost per week; auto-renews unless you cancel. |
| Estimated annual cost (if unchanged) | 52 weeks | RM4,258 | RM11.65 | Significant annual commitment; many users cancel after first renewal shock. |
The weekly subscription at RM81.88 is expensive for an AI personality tool and explains why so many Malaysian users cancel immediately after the trial ends. If you proceed beyond the 3-day trial without actively cancelling, you will be charged in full each week until you take action.
Common mistakes when cancelling Mytraits Ai
Many Malaysian users rush through cancellation and later struggle to prove they actually did it. These errors weaken your position if you need to escalate a dispute.
Mistake 1: cancelling without taking screenshots
You cancel the subscription in the app, see a message that looks like confirmation, and then assume you are done. Weeks later, you are charged again. Without a screenshot of the cancellation success page, you cannot prove you ever clicked cancel.
Solution: Take full-page screenshots of every step, especially the final confirmation page. Email this screenshot to yourself immediately for timestamped proof. Tocancel emphasises that screenshots are your insurance policy - the company cannot argue you did not cancel if you have photographic evidence.
Mistake 2: cancelling through the app instead of the website
Mytraits Ai's mobile app may not offer the same cancellation path as the web version. Users report that the cancel button is hidden or labelled confusingly inside the app, leading them to believe cancellation failed when actually the app simply has a poor interface.
Solution: Always cancel through the official web cancellation page (mytraitsprofile.com/cancel-sub) rather than hunting through the mobile app. The web version is clearer and more reliable, and you can take screenshots more easily on a desktop.
Mistake 3: not saving your cancellation confirmation email
You cancel and receive a confirmation email, but you archive it or forget to save it. When a second charge appears, you have no proof the company acknowledged your cancellation.
Solution: Reply to every cancellation confirmation email and keep the thread in a dedicated folder. Forward the confirmation email to yourself with a subject line like "Mytraits Cancellation 2025" so it is easy to find later. Tocancel recommends archiving these emails in a folder called "Cancellations - Proof" on your computer.
Mistake 4: cancelling without checking the renewal date
You cancel on a random day, but the company's next billing cycle is not for another week. You think you are in the clear, but you are still charged because the cancellation does not take effect until the next renewal date.
Solution: Before cancelling, check when your next billing date is. Ask the cancellation confirmation email or customer support exactly when the cancellation takes effect - same day, or at the next renewal date? This clarification prevents unwanted charges.
What happens immediately after you cancel
Cancellation is not always instant, and confusion during this period can lead you to believe the cancellation failed when it actually succeeded.
Access to the service after cancellation
Many companies allow you to access the app or website until the end of your current billing period, even after you cancel. This is normal. You will lose access only at the next renewal date that you skipped by cancelling. If you still have full access days after cancelling, that does not mean cancellation failed - it means you can use your paid time until the end of the current week or month.
Refund timing
If Mytraits Ai owes you a refund (under the 10-day cooling-off period or unfair contract terms), processing typically takes 5 to 14 business days. Your bank will deposit the refund to your original payment method - the credit or debit card you used to sign up. Check your bank statement, not just the Mytraits Ai app, to confirm the refund arrived.
Checking your next billing date
Log into your account 3 to 5 days after cancellation and verify that no new charge is scheduled. Your billing date should disappear, or the status should change to "Cancelled" or "Inactive." If a charge is still listed for the future, contact support immediately with your cancellation confirmation email attached.
How to escalate if Mytraits Ai refuses to cancel
If the company ignores your cancellation request or continues charging you after you have cancelled, you have a legal escalation path in Malaysia.
Step 1: document everything
Collect all written proof: screenshots of your account, cancelled emails, your outgoing emails or messages to support, and bank statements showing unwanted charges. Create a document or folder containing all of this dated evidence.
Step 2: send a formal dispute letter
Email a formal dispute letter to [email protected] with the subject line "Formal Dispute - Refund Claim for Unauthorised Charges." In the letter, state the following: the date you requested cancellation, the date(s) you were charged after cancellation, the amount(s) charged, and that you are exercising your rights under the Consumer Protection Act 1999 section 28 to demand a full refund within 14 days. Request a written response confirming the refund date.
Send this letter by email and keep a copy. Wait 14 days for a response.
Step 3: lodge a complaint with MDTCCL
If Mytraits Ai does not refund you within 14 days, file a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL). You can lodge a complaint online at the MDTCCL portal or visit your nearest consumer affairs office. Include all your documentation: cancellation requests, charged receipts, emails, and the formal dispute letter you sent.
MDTCCL has the power to order the company to refund you plus award compensation of up to RM6,000 for the inconvenience and breach of consumer rights. Tocancel has supported thousands of consumers through this escalation process, and the success rate is high when you have written evidence.
Step 4: dispute the charge with your bank
As a parallel step, contact your bank or credit card provider and report the charge as unauthorised. Explain that you requested cancellation, have proof of the request, and were charged after cancellation. Most banks will reverse the charge and open a dispute, which puts additional pressure on Mytraits Ai to refund you.
Bank disputes take 4 to 8 weeks but often succeed if you provide the evidence. This does not replace the MDTCCL complaint - it is an additional tool.
Checklist before and after cancellation
Use this checklist to ensure you cancel Mytraits Ai safely and leave no room for dispute.
| Step | Before cancellation | After cancellation |
|---|---|---|
| 1 | Screenshot your current plan and next billing date. | Screenshot the cancellation confirmation page. |
| 2 | Save any reports or trait assessments you want to keep. | Check email for cancellation confirmation within 10 minutes. |
| 3 | Search your email for all Mytraits receipts and communications. | Reply to the confirmation email and save it in a folder. |
| 4 | Note the date you are cancelling. | Log back in 3-5 days later to verify no charge is pending. |
| 5 | Decide: cancel via web, email, or phone? | Check your bank statement 7-14 days later for unexpected charges. |
| 6 | Open the official cancellation page or compose cancellation email. | Keep all proof (screenshots, emails) for 6 months in case you need to dispute. |
Reviews and what malaysian users are saying
Mytraits Ai holds a 4.5 out of 5 star rating across app stores, but the cancellation experience draws consistent complaints. Common themes in user reviews include hidden cancel buttons, difficulty finding the cancellation page, delayed refunds, and surprise charges after failed cancellations.
The most frequently cited issue is that users do not realise the RM4.09 trial is automatically replaced by a RM81.88 weekly charge unless they cancel within 3 days. This is the primary reason most users contact Tocancel seeking to cancel: they were not prepared for the price jump.
Positive reviews often mention the quality of the trait insights and the accuracy of the personality assessments, but even satisfied users complain that cancellation is "unnecessarily complicated" and that the company should provide clearer pre-purchase warnings about the auto-renewal cost.
Summary: your rights and next steps
Mytraits Ai is a legitimate subscription service, but it operates without a Malaysian office and relies on automatic renewal to retain customers. You have strong legal rights under the Consumer Protection Act 1999 to cancel without penalty and to claim refunds if the company failed to disclose cancellation terms clearly.
Your action steps are:
- Cancel immediately through mytraitsprofile.com/cancel-sub and screenshot the confirmation page.
- Save the cancellation confirmation email and verify no charge occurs at your next renewal date.
- If a charge appears after cancellation, email a formal dispute letter to [email protected] within 7 days.
- If the company does not refund you within 14 days, lodge a complaint with MDTCCL and dispute the charge with your bank.
- Keep all documentation - screenshots, emails, bank statements - for 6 months as proof.
Cancelling does not have to be stressful if you take screenshots and keep written records at every step. Tocancel has helped thousands of Malaysian consumers cancel unwanted subscriptions and recover unauthorised charges through this exact process. Your rights are clear, your enforcement body (MDTCCL) is accessible, and your bank will back you up if needed. Take action today - do not wait for a second charge to appear.
Contact details and escalation information
Mytraits Ai support channels
Email: [email protected]
Cancellation page: mytraitsprofile.com/cancel-sub
Parent company: Galaxy Line LLC, Sheridan, Wyoming, United States
Note: No Malaysian office, billing entity, or local phone line is registered. All support is handled from the United States, which may cause delays in response.
Malaysian consumer protection agencies
If Mytraits Ai refuses to cancel or continues charging you after cancellation, escalate to:
Ministry of Domestic Trade and Cost of Living (MDTCCL)
Website: mdtcc.gov.my
Online complaint portal: e-aduan.kpdnkpp.gov.my
Hotline: 1-800-222-666 (toll-free) or +603-7965-2000
Address: Level 1, Plaza Damansara, 50 Jalan Semantan, 50050 Kuala Lumpur
Malaysian Communications and Multimedia Authority (MCMC)
Website: mcmc.gov.my
For online service disputes: complaint.mcmc.gov.my
Hotline: +603-8688-8000
Your bank's dispute resolution team
Contact your bank's customer service to dispute unauthorised charges. You will need your transaction reference number, cancellation evidence, and a written statement of the dispute. Most Malaysian banks process refund disputes within 4 to 8 weeks.
Tocancel is here to help you understand your rights and guide you through every step of cancellation. Thousands of Malaysian consumers have used our resources to cancel subscriptions like Mytraits Ai and recover charges they should never have paid. Your rights are your power - use them.