Cancel Openvpn: The Right Way

How to cancel Openvpn and reclaim control of your subscription in malaysia

What Openvpn is and why you might want to cancel

Openvpn is a paid VPN and remote-access service built on the OpenVPN protocol, operated by a California-based company. Unlike the free open-source tool many know, the commercial platform charges monthly fees starting from RM31.50 per connection for managed cloud VPN and team-based access control. Malaysian users sign up expecting simple security, but discover recurring billing and account-based management once enrolled.

Understanding openvpn's paid service model

Openvpn offers a free tier at RM0.00 per month for basic users, but the paid plans are where recurring charges begin. The Growth plan costs RM31.50 monthly per VPN connection, while the Premium tier runs RM39.90 monthly per connection, with volume discounts applied automatically as you add more connections. Enterprise and IoT pricing depends on custom business agreements negotiated directly with sales.

The service operates globally without a Malaysia-specific billing address or local support line. This means you manage your account entirely online through their web portal at openvpn.net, and cancellation follows an account-based process rather than a postal or phone method. Many Malaysian users feel frustrated because support tickets can take time to resolve, and billing reminders are easy to miss if you do not check your account dashboard regularly.

Common reasons malaysian users cancel Openvpn

Users typically cancel because they did not realise the service was a recurring monthly subscription rather than a one-off purchase. Others find the pricing expensive for personal use compared to consumer VPN brands like NordVPN, Surfshark, or Proton VPN, which offer simpler app-based account management. Some teams cancel after discovering they need fewer connections than originally purchased, or because they switched to a different remote-access provider for business needs.

Whatever your reason, your right to cancel is protected under Malaysian consumer law, and this guide will walk you through the exact steps to stop charges and confirm your cancellation in writing.

Your legal rights when cancelling Openvpn in malaysia

Malaysia's Consumer Protection Act 1999 gives you clear rights over subscription services, including the right to cancel without penalty if Openvpn breaches its contract or fails to deliver the service as described. The Malaysian Communications and Multimedia Commission (MCMC) oversees consumer complaints for digital services, and the Ministry of Domestic Trade and Cost of Living enforces the Consumer Protection Act through its Enforcement Division.

What consumer law says about Openvpn subscriptions

Under the Consumer Protection Act 1999, any paid subscription must display clear terms, cancellation conditions, and renewal dates before you commit payment. Openvpn's Master Product and Service Agreement sets out these terms online, but many users do not read them until billing issues arise. You have the legal right to cancel at any time, and the company must process your cancellation request within a reasonable timeframe - typically 5 to 10 business days.

Your legal position is straightforward: once you submit a cancellation request through official channels (email to [email protected] or via your account dashboard), Openvpn must honour it and stop future charges. If they charge you again after confirmation of cancellation, you have grounds to dispute the charge with your bank or credit card company and lodge a complaint with the MCMC or the Enforcement Division.

What happens if Openvpn refuses to cancel

If Openvpn ignores your cancellation request or continues to charge you after you cancel, escalate immediately. Document every communication: screenshots of your cancellation submission, emails to [email protected], and your billing statements showing unwanted charges. Then file a formal complaint with the Ministry of Domestic Trade and Cost of Living's Enforcement Division, or contact the MCMC Consumer Complaint Centre if the service relates to digital communications.

Tocancel recommends keeping records of all correspondence for at least 12 months after cancellation, in case you need to prove you cancelled or challenge a dispute with your bank. Your right to cancel is protected by law, and the enforcement bodies take non-compliance seriously.

Step-by-step guide to cancelling Openvpn

The fastest and most secure way to cancel Openvpn is through your account dashboard on their website. Below are the exact steps to follow, with backup options if the web portal does not respond or you need written confirmation.

Cancel via your Openvpn account dashboard

1. Log in to your Openvpn account at openvpn.net using your email and password.
   • If you have forgotten your password, click "Forgot Password" and reset it using your registered email.
   • Open a private browser window if you are on a shared computer.
2. Navigate to your billing or subscription settings.
   • Look for a "Billing", "Account", or "Subscription" menu option in the main navigation or settings panel.
   • Some users report it is located under "Settings" then "Billing" then "Plans" or "Subscriptions".
3. Locate your active plan and select the cancellation option.
   • You should see your current plan name (Growth, Premium, or Enterprise), renewal date, and next charge amount in MYR.
   • Look for a "Cancel Plan", "Cancel Subscription", or "Downgrade" button next to your plan details.
4. Confirm your cancellation request when prompted.
   • Openvpn may ask for a reason (e.g., "Too expensive", "No longer needed", "Switched to another service"). Select the most accurate reason.
   • Review the cancellation summary carefully: it should confirm your plan ends on a specific date and no further charges will occur.
5. Screenshot the confirmation page and note the cancellation reference number if provided.
   • This proof is essential if you need to dispute a charge later or contact Tocancel for help.
6. Check your registered email inbox within 24 hours for a cancellation confirmation from Openvpn.
   • If no email arrives, log back in and verify the plan status shows "Cancelled" or "Ending on [date]".

Cancel by emailing [email protected]

If you cannot access your account or the dashboard cancellation option does not work, email Openvpn's sales team directly. This method creates a written record that protects you legally.

1. Compose a new email to [email protected] with the subject line: "Cancellation Request: [Your Account Email Address]".
   • Example: "Cancellation Request: [email protected]"
2. Include the following details in the email body:
   • Your full name and registered email address on the account.
   • Your account ID or billing reference number (found on invoices or in your account dashboard).
   • The plan name and current monthly charge (e.g., "Growth plan, RM31.50 per month").
   • Your next billing date (screenshot your account to confirm).
   • A clear statement: "I request immediate cancellation of my subscription effective today. Please confirm cancellation in writing and ensure no further charges occur."
3. Send the email and keep a copy of the message and timestamp.
   • Consider using a tracked email service or taking a screenshot of the "Sent" confirmation.
4. Wait for a reply within 5 business days.
   • Openvpn's support can be slow during peak times, but they usually respond within a week.
   • If no reply arrives, send a follow-up email marked "URGENT" and include a reference to your original request date.
5. Once you receive written confirmation of cancellation, forward it to yourself as additional backup.
   • Mark it as important and file it in a folder labelled "Openvpn Cancellation" in your email.

Cancel and monitor your bank account

After you submit your cancellation, do not assume the process is complete until your billing cycle passes without a new charge. Set a calendar reminder for one week after your next scheduled billing date.

1. Check your credit card or bank statement on the scheduled billing date.
   • If your usual RM31.50 or RM39.90 charge does not appear, cancellation has worked.
   • If a charge still appears, contact your bank immediately and request a dispute or reversal.
2. If an unwanted charge appears, contact your bank's dispute team.
   • Provide the charge date, amount, and merchant name (Openvpn or parent company).
   • Submit your cancellation confirmation email and dashboard screenshots as evidence you cancelled.
   • Your bank can reverse fraudulent charges within 60 to 90 days, depending on your account type.
3. File a complaint with Openvpn if billing continues after cancellation.
   • Email [email protected] again, copy your original cancellation request, and ask for an explanation and immediate refund of unwanted charges.
   • If Openvpn refuses, escalate to the MCMC or the Ministry of Domestic Trade and Cost of Living's Enforcement Division with your evidence.

Refund eligibility and timeline for cancelled accounts

Openvpn's refund policy depends on how long you have used the service and when you cancel relative to your billing cycle. Because the company does not publish a specific pro-rata or money-back guarantee, Tocancel recommends clarifying refund entitlement before you submit cancellation.

When you can expect a refund

If you cancel within 14 days of first purchase and have not fully used the service, many subscription providers offer a full refund under consumer protection principles. However, Openvpn does not guarantee this in all cases. If you cancel mid-cycle, you typically lose the remainder of that billing period - meaning if you paid RM31.50 on the 1st of the month and cancel on the 15th, you usually do not receive a partial refund for the unused 15 days.

To request a refund for a recent charge, email [email protected] with your cancellation request and include: the charge date, the amount, your reason for cancelling, and the date you first subscribed. Openvpn will review your account history and respond within 7 to 10 business days. If they refuse a refund that you believe is unfair under Malaysian consumer law, Tocancel advises filing a complaint with the Enforcement Division and disputing the charge with your bank as a backup.

Refund timeline and processing

If Openvpn approves a refund, it typically takes 7 to 14 business days to reach your bank account, depending on your bank's processing speed. Credit card refunds can take longer - sometimes 21 to 30 days - because the card issuer must match the refund to your original transaction. Monitor your bank statements closely and contact your bank if a promised refund does not arrive within 30 days of approval.

Tocancel strongly advises documenting the refund approval date in the Openvpn email and your bank's reference number, so you have proof if you need to escalate the matter.

What to do after cancelling Openvpn

Cancellation is only the first step; you must confirm the cancellation has taken effect and prevent future charges. This section covers the critical actions to take immediately after you submit your cancellation request.

Verify cancellation status in your account

Log back into your Openvpn account within 48 hours of cancelling and confirm the status has changed. Your plan should display "Cancelled", "Ending on [date]", or similar language indicating it is no longer active. If the status still shows "Active" or the plan name is still highlighted, contact support immediately and ask for clarification - sometimes the dashboard updates slowly, but you need reassurance your subscription is genuinely stopped.

Check your email for confirmation

Openvpn will send a cancellation confirmation email within 24 to 48 hours. This email is legal proof of cancellation and must include your account email, the cancellation date, and confirmation that no further charges will occur. If you do not receive this email, check your spam or junk folder, then contact Openvpn's support portal at support.openvpn.com/hc/en-us and ask them to resend the confirmation.

Uninstall the Openvpn application or disconnect active sessions

If you have installed the Openvpn client software on your devices, uninstall it to avoid confusion and free up storage. If you use Openvpn for team remote access, inform your team members that the account is cancelled and ensure they switch to an alternative VPN provider before the cancellation date takes effect. This prevents work disruption and makes the transition clear.

Archive your Openvpn account records

Before you forget, download and save all invoices, user lists, and configuration files from your account. These records may be needed for your accountant, tax records, or if a future dispute arises. Create a folder on your computer or cloud storage called "Openvpn - Cancelled" and store: all invoices in PDF format, a screenshot of your cancellation confirmation, and a copy of the email from [email protected] confirming the end date.

Common mistakes that delay or fail your cancellation

Many Openvpn users encounter unnecessary delays or failed cancellations because of simple oversights. Avoid these traps so your cancellation is processed smoothly and without stress.

Mistake 1: cancelling too close to your billing date

If your billing date is tomorrow and you cancel today, Openvpn may still charge you for the next cycle because the cancellation request was submitted after the billing system had already processed your payment. This is frustrating, lah, but preventable. Always cancel at least 5 business days before your next scheduled billing date. Check your account dashboard now to see your billing date, and set a calendar reminder 7 days before so you have time to cancel without rush.

Mistake 2: cancelling via the wrong email address

If you email a generic Openvpn support address (like [email protected]) instead of [email protected], your cancellation request may be misrouted or ignored. Always email [email protected] specifically for subscription cancellations. Verify the email address on Openvpn's official website before sending, and include your account email and billing reference to ensure the team finds your account quickly.

Mistake 3: assuming the dashboard cancellation worked without confirmation

The web dashboard may show a cancellation button, but if you do not see a confirmation page or receive an email within 48 hours, the cancellation may not have processed. Always take a screenshot of the confirmation message and wait for the email. If neither appears, follow up with an email to [email protected] as backup proof that you tried to cancel on a specific date.

Mistake 4: not checking your bank statement after the next billing date

The most dangerous mistake is assuming Openvpn will not charge you again. Even after you cancel, billing errors happen. Check your statement on your scheduled billing date. If a charge appears, contact your bank within 48 hours to dispute it and provide your cancellation confirmation as evidence. Tocancel has helped thousands of consumers recover unwanted charges by acting fast when they spotted the error.

Mistake 5: forgetting to save your cancellation confirmation

If you delete the cancellation email or lose the screenshot, you have no proof if Openvpn disputes your claim that you cancelled. Store cancellation confirmations in a dedicated email folder or cloud folder named "Subscriptions - Cancelled" and keep them for at least 12 months after the cancellation date.

Pricing table: Openvpn plans and monthly costs

Below is a breakdown of Openvpn's current pricing in Malaysian Ringgit. Use this table to confirm your plan name and monthly charge, which you will need when submitting your cancellation request.

Volume discounts apply automatically if you add more connections under the same account. If you are uncertain which plan you are on, log into your account or check your most recent invoice. Then use that information in your cancellation email to [email protected].

Alternatives to Openvpn for malaysian users

If you are cancelling Openvpn because it is too expensive or too complex, consider these alternatives. Tocancel has compiled a comparison to help you choose a replacement that fits your needs and budget.

If you need remote-access software similar to Openvpn's business features, consider Tailscale, ZeroTier, or Cisco AnyConnect, which offer simpler account management and more transparent pricing. Compare these options before you cancel Openvpn so you have a migration plan in place.

Frequently asked checklist before you cancel

Complete this checklist before submitting your cancellation request to Openvpn. It ensures you do not lose important data and confirms you are ready to disconnect.

• [ ] I have noted my next billing date from my account dashboard.
• [ ] I have downloaded or exported all invoices from my account for tax and record-keeping.
• [ ] I have saved any VPN configuration files, user lists, or admin settings I may need later.
• [ ] I have taken a screenshot of my current plan name and monthly charge (RM31.50, RM39.90, or custom).
• [ ] I have informed my team members (if applicable) that the VPN will be cancelled and given them time to switch to an alternative.
• [ ] I understand the next charge date and have scheduled my cancellation 5+ business days before.
• [ ] I have confirmed my registered email address and account ID so I can reference them in cancellation communications.
• [ ] I am ready to cancel via the web dashboard or email to [email protected].
• [ ] I know how to check my bank statement on the billing date to confirm no unwanted charge appears.
• [ ] I will save the cancellation confirmation email for at least 12 months.

Contact details and how to escalate if Openvpn refuses to cancel

If Openvpn does not respond to your cancellation request or refuses to stop charging you, use these official channels to escalate. Malaysia's consumer protection authorities take non-compliance seriously, and filing a complaint often prompts rapid resolution.

Openvpn's official contact details

Email: [email protected] (for cancellations and billing)
Support portal: support.openvpn.com/hc/en-us (24/7 technical support)
Registered address: Openvpn Inc., Pleasanton, California, USA
Website: openvpn.net

Openvpn does not maintain a Malaysia-specific phone number or postal address. All cancellations must be submitted online via your account dashboard or email to [email protected]. There is no physical address in Malaysia to which you can send a registered letter, but email creates a legal proof of your cancellation request.

Malaysian consumer protection authorities

Ministry of Domestic Trade and Cost of Living - Enforcement Division:
Address: Level 15, Menara Tun Razak, 114 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia
Phone: +60 3-2070 1400
Email: [email protected]
Website: kpdnhep.gov.my

Malaysian Communications and Multimedia Commission (MCMC) - Consumer Complaint Centre:
Email: [email protected]
Online complaint form: mcmc.gov.my
Phone: 1-300-88-5622 (toll-free)

File a complaint with either authority if Openvpn charges you after cancellation or ignores your cancellation request for more than 10 business days. Include your cancellation confirmation email, screenshots of your account, and evidence of unwanted charges. These agencies have the power to investigate, issue penalties, and compel refunds.

Your bank's chargeback and dispute team

If Openvpn continues to charge you after cancellation and does not respond to your requests, contact your bank or credit card company immediately. Request a chargeback or transaction reversal and provide your cancellation confirmation as evidence. Most banks can reverse fraudulent subscription charges within 60 days of the unwanted charge.

Final action: cancel your Openvpn subscription today

You now have the knowledge, the rights, and the step-by-step process to cancel Openvpn confidently. Do not delay: open your account right now, check your next billing date, and submit your cancellation request at least 5 business days before that date. Use the web dashboard if it works, or email [email protected] with your account details if you prefer a written record. Screenshot every confirmation page and save the cancellation email for 12 months.

Remember, Malaysian consumer law is on your side. Openvpn must honour your cancellation request and stop charging you once you submit it through official channels. If they refuse, escalate to the Ministry of Domestic Trade and Cost of Living's Enforcement Division or the MCMC - these agencies take non-compliance seriously and will investigate.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorised charges, and recover their money. Whether you are cancelling because Openvpn is too expensive, too complex, or simply no longer needed, your cancellation is your right. Take action today, follow the steps in this guide, and you will be free of Openvpn billing within one billing cycle. If you need further support or encounter resistance from Openvpn, Tocancel's resource centre at tocancel.com remains available to guide you through every step of the escalation process.