Cancel Photoroom: Step-by-Step Guide

How to cancel Photoroom on iPhone, android, or web in malaysia

What Photoroom is and why malaysians subscribe

Photoroom is a cloud-based photo editing and AI product image service that helps sellers, small business owners, creators, and marketplace users produce clean product shots without needing advanced design skills. You start with a free tier, then upgrade to unlock background removal, product staging, virtual models, batch exports, and AI-powered image generation tools.

The company operates from Paris, France, but Malaysians access the service entirely online through the web app, Apple App Store, or Google Play. No local Malaysia office or phone line exists, so all support and cancellation happens through digital channels. This matters when you need to cancel because your method depends on where you originally signed up.

How billing works for malaysian users

Photoroom charges on a recurring basis with three billing cycles: weekly, monthly, or annual. You never get a lifetime plan, so the subscription renews automatically until you actively cancel it. Your payment may be processed through Photoroom's own checkout page (using Stripe), Apple's App Store, or Google Play, depending on which platform you used to subscribe.

This split billing system is the core reason people get confused. If you subscribed on the web, you cancel on the web. If you subscribed via Apple, you cancel through your Apple account settings, not the Photoroom app. Get the method wrong, and your subscription keeps renewing while you think you have already stopped it.

Paid tiers and what they unlock

Photoroom offers three subscription levels: Pro, Max, and Ultra. Each tier adds more AI credits, faster image processing, priority support access, higher export resolution limits, and batch editing capabilities. Many users upgrade because they exhaust the free tier's monthly export limit or need faster processing for business use.

Annual subscriptions offer the best discount if you commit to a year, but if you cancel mid-year, refunds are uncommon. This is why knowing your cancellation rights upfront protects you from overpaying.

Your legal right to cancel and get a refund in malaysia

Malaysia's Consumer Protection Act 1999 gives you the right to cancel most subscriptions, but the timeline and refund rules depend on how the contract was formed.

Consumer protection act 1999 and your cancellation rights

Under the Consumer Protection Act 1999, if you subscribe online or via an app without face-to-face contact, you have a 10-calendar-day cooling-off period from the date of purchase. This applies even if the service has already started. During this window, you can cancel for any reason and request a full refund.

Your legal position: You can cancel within 10 days of purchase and receive your money back, unless you explicitly agreed in writing that the service would begin before the cooling-off period ended. After 10 days, your right to cancel remains, but the company can enforce any cancellation fee stated in your terms.

The Federation of Malaysian Consumers Associations (FOMCA) and the Ministry of Domestic Trade and Consumer Affairs enforce this law. If Photoroom refuses to honour your cooling-off refund, you can lodge a complaint with these bodies. Tocancel recommends documenting your cancellation request and any response from the company before escalating.

What refunds you can reasonably expect

Within the 10-day cooling-off window, you are entitled to a full refund of your subscription fee. Photoroom must process this refund within 30 days of receiving your cancellation request, though most companies refund within 5-7 business days in practice.

After the 10-day cooling-off period, Photoroom can apply a cancellation fee if their terms allow it. However, any fee must be reasonable and proportionate to the cost of the service already provided. A refund of unused months (if you subscribed annually) is fairer than a flat fee, and Tocancel advises checking your terms to see what Photoroom specifies.

If you signed up for an annual plan and cancel after 3 months, you should expect a refund of 9 months' fees minus any admin charge. Always request the refund in writing (via email) so you have proof of your request.

How to cancel Photoroom on the web

This is the most direct method if you subscribed through the Photoroom website using your email and card details.

Step-by-step web cancellation

1. Log in to your Photoroom account at app.photoroom.com using your email and password.
   • If you have multiple Spaces (projects or team workspaces), select the Space that holds the active subscription.
2. Open the Space menu by clicking the three-line icon or profile section.
   • Look for "Settings" or "Billing" - the exact label varies by app version.
3. Select "Billing" or "Subscription" from the menu.
   • This shows your current plan, next billing date, and payment method.
4. Find the active subscription and click "Manage subscription" or "Manage plan".
   • This takes you to a Stripe billing page (Stripe handles Photoroom's payments).
5. Click "Cancel subscription" on the Stripe page and confirm your cancellation.
   • You may be offered a discount to stay; decline it if you are sure you want to cancel.
6. Save the cancellation confirmation email or screenshot as proof.
   • This confirms the date you cancelled and protects you if you are charged again by mistake.

Once cancelled on the web, your paid subscription ends on your next billing date (you keep access until then). Photoroom does not usually offer immediate refunds after the cooling-off window unless you dispute the charge with your bank.

Important note about multiple spaces

If you have upgraded more than one Space, each one is billed separately and must be cancelled individually. Cancelling one Space does not cancel the others. Check your billing page carefully to see how many active subscriptions you have, then repeat the cancellation steps for each one.

How to cancel Photoroom on iPhone or iPad

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not within the Photoroom app itself.

Cancellation steps for iOS devices

1. Open the Settings app on your iPhone or iPad.
   • This is the grey gear icon on your home screen.
2. Scroll down and tap "App Store".
   • Do not open the Photoroom app; you need Apple's settings.
3. Tap your Apple ID at the top of the screen, then tap "View Apple ID" or "Subscriptions".
   • You may be asked to authenticate with Face ID, Touch ID, or your Apple ID password.
4. Tap "Subscriptions".
   • This shows all active subscriptions linked to your Apple ID.
5. Find Photoroom in the list and tap it.
   • You will see the plan level (Pro, Max, or Ultra) and next billing date.
6. Tap "Cancel Subscription" and confirm.
   • Apple shows the end date of your access (usually the next billing date).
7. Screenshot the cancellation confirmation for your records.
   • Apple typically sends a confirmation email, but a screenshot is extra proof.

After cancelling through Apple, you keep access to Photoroom until your current billing cycle ends. You will not be charged on the next billing date. If you are charged after cancelling, contact Apple Support to dispute the charge and request a refund.

How to cancel Photoroom on android devices

Android users who subscribed via Google Play must cancel through the Google Play app, not the Photoroom app.

Cancellation steps for android

1. Open the Google Play Store app on your Android device.
   • This is the triangular Google Play icon.
2. Tap your profile icon (usually your initial or photo) in the top right corner.
   • A menu drops down with account options.
3. Tap "Manage subscriptions" or "Payments and subscriptions".
   • You may see "Manage subscriptions" directly or "Payments" followed by "Manage subscriptions".
4. Find Photoroom in the list of active subscriptions and tap it.
   • You will see the current plan, next billing date, and payment method.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play may ask why you are cancelling; this is optional feedback.
6. Confirm the cancellation by tapping "Yes, cancel" or similar.
   • Google shows your final access date (the next billing date).
7. Save a screenshot of the confirmation page.
   • Google sends an email confirmation, but a screenshot is a backup.

You keep access to Photoroom until the end of your current billing period. No further charges occur after you cancel on Google Play. If you are mistakenly charged after cancellation, file a refund request directly with Google Play Support.

What happens after you cancel

Cancelling stops future charges, but it does not always mean instant loss of access or data removal.

Your access timeline after cancellation

You retain full access to Photoroom until your paid period ends. If you cancel mid-month on a monthly plan, you can keep using all Pro, Max, or Ultra features until the next billing date arrives. This is a fair middle ground: you do not lose value, but you do not get a prorated refund either.

On the day after your subscription expires, your account reverts to the free tier. You lose access to paid features like batch exports, Virtual Model, and higher AI credits. You can still use the free tools and view your old projects, but you cannot download high-resolution exports or use premium AI tools.

What happens to your images and projects

Photoroom does not delete your projects or uploads when you cancel. You can log back in and view everything in your Space, including old edited images and project files. However, you lose the ability to export at full resolution or use paid editing tools on new images.

If you need to preserve your work before cancelling, export your project files or save high-resolution images to your computer first. Photoroom's privacy policy does not promise permanent data retention after cancellation, so taking your own backup is the safest approach.

Common mistakes when cancelling Photoroom

Many people cancel incorrectly and end up charged again, so watch out for these traps.

Mistake 1: cancelling in the wrong place

The most common error is cancelling inside the Photoroom app when you subscribed via Apple or Google. Deleting the app or switching off auto-renew inside Photoroom does not stop the subscription. Apple and Google handle the billing independently, so you must cancel in their app stores. Tocancel has seen this trap catch dozens of users who thought they had cancelled but kept getting charged.

Always trace back to where you originally subscribed and cancel in that same location. Web subscription equals web cancellation. Apple subscription equals Apple cancellation. Google subscription equals Google cancellation.

Mistake 2: assuming the app auto-renew toggle is the same as cancellation

Some apps show an "auto-renew" or "recurring billing" toggle inside their settings. Turning this off does NOT cancel your subscription on Apple or Google-it only tells the app not to remind you. The subscription is still active and still charges. You must cancel the subscription itself, not just disable the reminder.

Mistake 3: missing the 10-day cooling-off window

If you cancel within 10 days of your first payment, you have a legal right to a full refund under the Consumer Protection Act 1999. Many people do not ask for this refund and simply let the company keep the money. Request it in writing via email to Photoroom support, quoting the date of purchase and the 10-day cooling-off period.

Mistake 4: not saving proof of cancellation

A screenshot or email confirmation of cancellation protects you if the company charges you again by mistake. Without proof, it is harder to dispute the charge with your bank or the platform (Apple, Google). Take a screenshot the moment you see the cancellation confirmation.

When you should cancel Photoroom

Cancellation makes sense if the service no longer fits your needs or budget.

There is no penalty for cancelling and rejoining Photoroom later. You can use the free tier indefinitely if you want, and upgrade again whenever it suits your needs.

If Photoroom refuses to cancel or refund you

Sometimes a company ignores your cancellation request or denies a refund you are entitled to.

Your escalation rights

If Photoroom does not respond to your cancellation request within 7 days, or refuses to refund you during the 10-day cooling-off window, you have legal remedies. The Federation of Malaysian Consumers Associations (FOMCA) handles consumer complaints and can pressure the company to comply with the Consumer Protection Act 1999.

You can also dispute the charge with your bank or payment provider (Apple, Google). Banks in Malaysia are required to investigate unauthorised or disputed charges within 30 days. Tocancel recommends filing a formal complaint with FOMCA before disputing with your bank, as this creates an official record.

If you used a credit card, your card issuer may offer chargeback protection if the company continues charging after you cancel. Contact your bank's dispute team with proof of your cancellation request and the unwanted charges.

Contact points for complaints

Photoroom support operates via in-app chat under Help > Chat with Photoroom team. Response times vary, but support usually replies within 24-48 business hours. There is no Malaysia-specific phone line or office.

If support does not help, contact the Federation of Malaysian Consumers Associations at their main office or file a complaint online. Tocancel can help you draft a formal complaint letter citing the Consumer Protection Act 1999.

Key checklist before and after cancellation

Use this checklist to cancel safely and keep proof.

• Write down today's date and your subscription start date
• Check how many days have passed (if under 10 days, you qualify for cooling-off refund)
• Find your last receipt or payment confirmation email
• Log into your account and note the next billing date
• Identify where you subscribed: web, Apple, or Google
• Follow the cancellation steps for that platform
• Screenshot the cancellation confirmation page
• Save the confirmation email from Apple, Google, or Photoroom
• Export or save any projects or images you need before access ends
• Verify you are not charged on the next billing date (check your bank statement 5 days later)
• If charged again, dispute the charge with your bank or platform immediately

Do not assume cancellation has worked until you confirm it on your actual billing date. A simple calendar reminder prevents accidental charges.

Summary: cancel Photoroom with confidence

You have the legal right to cancel Photoroom at any time, and within 10 days of purchase, you have the right to a full refund under Malaysia's Consumer Protection Act 1999. Your cancellation method depends on where you subscribed: web cancellations happen in your account settings, Apple cancellations happen in the App Store app, and Google cancellations happen in Google Play. Do not cancel in the wrong place or you will keep being charged.

After cancellation, you keep paid access until your current billing period ends. Your projects and images are not deleted, but premium features become unavailable once your subscription expires. Save screenshots of every cancellation confirmation, and check your bank statement a few days after the next billing date to ensure you are not charged again.

If the company refuses to cancel or refund you, contact the Federation of Malaysian Consumers Associations or dispute the charge with your bank. Tocancel has helped thousands of consumers cancel Photoroom and recover unwanted charges by following these exact steps. You can do this too, and Tocancel (tocancel.com) is here to guide you through the process at every stage.

Need help with your cancellation? Visit Tocancel today for step-by-step guides, templates, and support for cancelling any subscription in Malaysia. Tocancel makes sure your cancellation works the first time, so you never pay for a service you no longer use.

Photoroom contact information

Photoroom support: In-app chat under Help > Chat with Photoroom team

Company address (Paris, France): Photoroom SAS, 75 Boulevard Saint-Germain, 75006 Paris, France

Web cancellation: app.photoroom.com > Space menu > Billing > Manage subscription

Apple cancellation: Settings > App Store > Subscriptions > Photoroom > Cancel Subscription

Google Play cancellation: Google Play Store > Profile > Manage subscriptions > Photoroom > Cancel subscription

Complaint authority: Federation of Malaysian Consumers Associations (FOMCA), or Ministry of Domestic Trade and Consumer Affairs