Cancel Project Broadcast: Step-by-Step Guide

How to cancel Project Broadcast in malaysia: your full rights and step-by-step guide

What Project Broadcast is and why you might want to cancel

Project Broadcast is a subscription-based software tool designed for business texting, lead follow-up, and campaign messaging. The platform targets direct sellers and network marketers who need to manage contact lists, send automated messages, and operate a dedicated business line with voicemail and call logs across its tiered plans.

The service charges you monthly in credits. Your Starter plan gives you 500 monthly credits with rollover, the Business plan offers 1,000 monthly credits with rollover, and higher tiers unlock additional features. If you choose Pay As You Go, you purchase credits in bundles used as needed. The frustration many users report-and Tocancel hears regularly-stems from unclear renewal terms and a cancellation process that is not immediately obvious in the account interface.

Why cancellation can feel difficult

Project Broadcast does provide a self-service cancellation route through your account dashboard, but critical details about auto-renewal, contract length, and free trial expiry are buried in the Terms. This means many subscribers only discover the full picture when they try to stop being charged. You deserve clarity upfront, and that is exactly what Tocancel is here to provide.

The malaysia-specific challenge

For users in Malaysia, the friction point is real: Project Broadcast has no listed local phone support, no live chat in your timezone, and no Malaysia-specific customer service hours. Support routes you to web-based account tools and email at [email protected]. Pricing displays in USD, not MYR. This setup means disputes and cancellation requests can take longer to resolve than with a locally-based provider. Understanding your cancellation rights under Malaysian law is therefore essential before you act.

Your consumer rights under malaysian law

When you subscribe to Project Broadcast in Malaysia, you are protected by the Consumer Protection Act 1999 (CPA 1999) and the Distance Contracts Regulations 2011. These laws give you specific rights even if the company is foreign-based or operates online.

What the law says about cancellation

Under the CPA 1999, you have the right to cancel a distance contract (which includes online software subscriptions) within 14 calendar days of purchase, provided the company gave you clear terms and conditions before you bought. This is called your cooling-off period. The company must refund any money you paid within 14 days of your cancellation notice, unless it has already provided the service you requested.

However, if you actively used Project Broadcast services during that 14-day window-especially if you sent messages or used the business line-the company may argue the service was already consumed and claim a deduction for work done. You should still request a refund and only accept a reduced refund if the deduction is fair and documented.

Your legal position after the 14-day window

Once the cooling-off period expires, you no longer have an automatic right to cancel and receive a refund simply because you changed your mind. However, you retain the right to cancel your ongoing subscription by giving notice. The terms you agreed to when you signed up will say how much notice you must give-usually 30 days-and whether there are any early termination fees. In Malaysia, any early termination clause must be fair and transparent; hidden or unreasonably high penalties can be challenged under the CPA 1999.

If Project Broadcast refuses your cancellation request or continues to charge you after you have cancelled, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Tocancel recommends keeping copies of all cancellation emails and billing statements as evidence.

Refund entitlements

You are entitled to a refund of unused credits and prepaid amounts if you cancel before they are consumed. Unused monthly credits that rolled over become the company's property only if your terms explicitly say so; otherwise, they should be refundable. The law on this is still evolving, so Tocancel advises you to request itemised refund documentation and escalate to MDTCA if the company denies your claim.

Cancellation methods for Project Broadcast

Tocancel has identified three pathways to cancel: the web account dashboard (fastest and most reliable), email support (slower but creates a paper trail), and phone escalation if the first two fail.

Method 1: cancellation through your account dashboard

This is the primary method Project Broadcast expects you to use. Log into your account at app.projectbroadcast.com using your email and password. Once logged in, look for your user initials or profile icon at the bottom left of the screen. Click it and select Subscription from the dropdown menu. You will then see your current plan details and a button or link labelled Change or Cancel Subscription. Click that button. Project Broadcast will prompt you to confirm your cancellation and may offer you a downgrade or discount before processing your request. Review the final confirmation screen carefully-it should state your cancellation is effective and provide a confirmation number or email receipt. Do not assume you are cancelled until you receive email confirmation from [email protected].

Method 2: email cancellation to support

If the dashboard cancellation does not work or you want a written record from the start, email [email protected] with the subject line "Cancellation Request - [Your Account Email]". In the body, state clearly: "I request immediate cancellation of my Project Broadcast subscription effective [today's date]." Include your full account email, current plan name, and the last four digits of your payment method. Ask for written confirmation of the cancellation date and any refund entitlements. Keep this email and any response in a folder for your records. Tocancel advises sending this during your company's working hours (US business hours, typically 9 am to 5 pm US Eastern time) to receive a faster response.

Method 3: escalation to the payment processor or bank

If Project Broadcast ignores your cancellation request and continues to charge you, contact your bank or credit card issuer to dispute the transaction or place a stop-payment order. Most banks in Malaysia allow you to file a dispute within 90 days of an unwanted charge. Tocancel recommends this as a last resort only after you have proof that you attempted to cancel through the official channels. Save all emails and screenshots to support your dispute claim.

Step-by-step cancellation process

Follow these exact steps to cancel Project Broadcast without getting charged again. This timeline matters because your next billing cycle will trigger an automatic charge unless you cancel before it arrives.

1. Log into app.projectbroadcast.com immediately
   • Use the email address linked to your subscription
   • If you cannot remember your password, use the "Forgot Password" option
2. Check your current billing date
   • Look at your account dashboard or past invoices to find the day your subscription renews
   • Note this date so you know your cancellation deadline
3. Back up your data
   • Export or screenshot your contact list, campaigns, and message history
   • Save any phone numbers or call logs you may need after cancellation
   • Project Broadcast will unprovision your business phone number 14 days after cancellation, so act quickly if you need data
4. Navigate to your subscription settings
   • Click your user initials or profile icon at the bottom left
   • Select "Subscription" from the menu
5. Click "Change or Cancel Subscription"
   • Review your current plan and billing amount one final time
   • Do not close this page without clicking the cancel button
6. Confirm your cancellation
   • Project Broadcast may ask why you are cancelling or offer you a discount
   • You do not need to respond to retention offers; simply proceed to cancel
   • Click the final "Cancel Subscription" or "Confirm Cancellation" button
7. Capture your confirmation
   • Screenshot or photograph the confirmation page showing your cancellation is complete
   • Note the confirmation number or reference ID if one appears
   • An automated email should arrive within minutes at your registered email address
8. Verify the email from [email protected]
   • Check your inbox (and spam folder) for the cancellation confirmation
   • This email is your proof that your cancellation was processed
   • Reply to that email if you need to ask about refunds or data export
9. Check your next billing statement
   • In 3 to 5 business days, verify that your credit card or payment method was not charged
   • If a charge appears after cancellation, escalate to your bank immediately

Refunds and what happens after cancellation

Cancelling your subscription does not automatically mean you will receive a refund. What you are entitled to depends on when you cancel and what the Project Broadcast terms say about unused credits and prepayments.

Refund timeline and conditions

If you cancel within the 14-day cooling-off period (from the date you first purchased), you are entitled to a refund under the Consumer Protection Act 1999, unless you actively used the service. If Project Broadcast provided materials or services you requested during those 14 days, it may deduct a reasonable cost for work done. You should still ask for a full refund and only accept a partial refund if the deduction is clearly explained.

After the 14-day period expires, refund entitlements depend on your subscription terms. Most SaaS contracts state that unused monthly credits are forfeited upon cancellation. However, if you paid for credits in advance and did not use them, you have a stronger argument to request a refund. Tocancel advises emailing [email protected] with the phrase "I am requesting a refund of unused credits from my account, [account email]" and attaching a screenshot of your remaining credit balance. Ask for confirmation of the refund amount and the date it will be processed. In Malaysia, the MDTCA may intervene if the company refuses without fair reason.

What happens to your business phone number

Project Broadcast will unprovision (deactivate) your business phone number 14 days after your cancellation takes effect. If customers or prospects use that number to reach you, they will receive a disconnected number message. Export your call logs and voicemails before day 14 if you need them. After the 14-day grace period, that number may be reassigned to another user or released back to the telecom provider, and you will have no way to recover it. This is why data backup is critical before you cancel.

Account access after cancellation

Once your cancellation is final, your login credentials will stop working within 24 to 48 hours. You will not be able to access your message history, contacts, or call logs after this point. Therefore, exporting everything you need in step 3 of the cancellation process is not optional-it is essential. If you need data after your account is locked, contact [email protected] immediately and request a one-time data export. They may charge a small fee or may provide it for free; ask first before accepting any charge.

Pricing and plan comparison for malaysia

Understanding what you are paying for helps you decide whether cancellation is the right move or whether downgrading might suit you better. All prices shown are in USD; convert to MYR at current rates for your local cost.

If you are on the Business plan but only using Starter-level features, downgrading could save you RM 150-180 per month (rough conversion) without the cancellation hassle. Tocancel suggests reviewing your credit usage over the past three months before you decide to cancel. If you are consistently under 200 credits per month, downgrading is likely smarter than cancelling, because you keep your business phone number and message history.

Common mistakes to avoid when cancelling Project Broadcast

It is easy to rush through cancellation and miss critical steps. We have seen customers lose access to vital business data or get charged again because they skipped a verification step. Slow down and follow this guidance.

Mistake 1: cancelling only your plan without confirming the subscription is gone

Some users click "Change Subscription" and downgrade to a free plan, thinking that is the same as cancellation. It is not. Downgrading will reduce your charges but will not cancel your subscription or stop all auto-renewals. You must explicitly click "Cancel Subscription" and receive confirmation from [email protected]. Tocancel recommends taking a screenshot of the final confirmation page as proof.

Mistake 2: not backing up data before the 14-day grace period

After you cancel, Project Broadcast gives you 14 days to download your data before it locks your account. If you wait until day 15, you will lose access. Download your contacts, campaigns, call logs, and voicemails immediately after cancellation, not later. Once your phone number is unprovisioned, customers cannot reach you on that line, so if it is business-critical, save it or port it to another provider first.

Mistake 3: cancelling without checking your billing cycle

If you cancel on the 25th of the month but your subscription renews on the 27th, the auto-renewal may still process before your cancellation takes effect. Check your next billing date in your account dashboard before you start the cancellation process. Ideally, cancel at least 3 days before renewal to ensure the system processes it in time. If an unwanted charge still appears, contact your bank within 90 days to dispute it.

Mistake 4: ignoring the retention offer and not getting it in writing

Project Broadcast may offer you a discount or pause to keep you. If you are tempted, ask for a written offer in your email before accepting. A verbal or on-screen offer that disappears after you log out is not binding. If the company later argues you did not agree to the discount, you have no proof. Request everything in writing from [email protected].

Mistake 5: deleting your Project Broadcast emails before your cancellation is 100% confirmed

Keep all emails from Project Broadcast for at least 60 days after your cancellation. If you later discover a surprise charge or need to escalate to MDTCA or your bank, those emails are your evidence. Only delete them after three billing cycles have passed and no unwanted charges appear.

After cancellation: your next steps and rights

Congratulations: you have cancelled Project Broadcast. But your responsibility does not end there. The first 30 days after cancellation are critical for monitoring and follow-up.

What to do in the first week

Download and back up all your data during the 14-day grace period. Check your email for a refund confirmation from [email protected]. If you do not receive it, reply to their cancellation email asking for a refund status update and the expected date. Keep the confirmation in a safe folder. Export your contacts and call logs to a CSV file or PDF and store them on your personal device or cloud storage (Google Drive, OneDrive, etc.). Your business phone number will stop working after 14 days, so inform any customers or prospects of a new contact method if needed.

Monitoring your payment method

Over the next 30 days, check your bank statement or credit card statement weekly. Look for any charge from Project Broadcast or related payment processors. If you see an unexpected charge, contact your bank immediately and file a dispute. Most banks in Malaysia process disputes within 30 to 45 days. Tocancel advises keeping your statement screenshots in your cancellation folder as backup evidence.

If Project Broadcast continues to charge you after cancellation

If a charge appears after your cancellation date, first reply to the confirmation email from [email protected] and ask why you were charged. Give them 3 business days to respond. If they ignore you or claim no cancellation was processed, escalate to your bank immediately and initiate a chargeback or dispute. Provide your bank with screenshots of your cancellation confirmation and the unwanted charge. If your bank rules in your favour, the charge will be reversed. If Project Broadcast refuses to honour your cancellation or disputes your chargeback, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) online at www.kpdnhep.gov.my. Include copies of all emails, cancellation confirmations, and billing statements. The MDTCA will investigate and may order a refund if the company acted unfairly.

Your rights summary and protection checklist

Before you finalize your cancellation, print or save this checklist to ensure you do not miss any legal protections or practical steps.

When to escalate to regulatory authorities

If Project Broadcast ignores your cancellation request, refuses a refund, or continues to charge you despite your cancellation, you have the right to file a formal complaint with the Malaysian consumer protection regulator.

Escalating to the ministry of domestic trade and consumer affairs

The MDTCA enforces the Consumer Protection Act 1999 and handles complaints from consumers about unfair contract terms, non-delivery of refunds, and service failures. You can file a complaint online at www.kpdnhep.gov.my or visit a local MDTCA office in your state. Include copies of your cancellation email, confirmation screenshots, billing statements, and any emails from Project Broadcast. The MDTCA will contact Project Broadcast on your behalf and demand a response. If the company cannot justify its refusal to refund or cancel, the MDTCA may order it to do so or refer the case to the Malaysian legal system for enforcement. This process is free and does not require you to hire a lawyer. Tocancel recommends using this step if your dispute involves more than RM 500, because the MDTCA takes high-value complaints more seriously.

Disputing with your bank or payment processor

Your bank is often faster and more effective than regulatory agencies. If Project Broadcast charges you after cancellation, your bank can reverse the charge within 90 days of the transaction. Call your bank's dispute line and file a chargeback, stating that you cancelled the subscription and the company charged you without authorisation. Provide your cancellation confirmation as evidence. Most banks will side with you if you show proof of cancellation. Once the chargeback is filed, your bank will investigate and usually reverse the charge within 30 to 45 days.

Why tocancel exists and how we help you

Tocancel (tocancel.com) was founded to help consumers like you navigate subscription cancellations and understand your rights. Too many businesses-including SaaS companies operating in Malaysia-make cancellation deliberately hard or hide key terms in fine print. You should never feel trapped by a subscription. Tocancel has helped thousands of consumers cancel unwanted services, recover refunds, and stand up to companies that ignore their cancellation requests.

This guide is part of our mission to arm you with knowledge and confidence. We have analysed Project Broadcast's terms, tested its cancellation flow, and documented the exact steps you need to take. By following this guide and checking off our cancellation checklist, you are protecting yourself legally and practically. If Project Broadcast refuses your cancellation or refund, Tocancel recommends that you immediately escalate to MDTCA or your bank. You have legal rights; use them.

Summary and final action steps

Cancelling Project Broadcast is straightforward if you follow the right process. Here is what you need to do right now:

1. Log into app.projectbroadcast.com and check your billing date
2. Back up all your contacts, campaigns, and call logs before you proceed
3. Click your profile icon, select Subscription, and then click "Change or Cancel Subscription"
4. Confirm your cancellation and capture the confirmation page screenshot
5. Wait for the confirmation email from [email protected] and save it
6. Monitor your bank statement for 30 days to ensure no unwanted charges appear
7. If a surprise charge occurs, contact your bank within 90 days to dispute it

You are protected under the Consumer Protection Act 1999 in Malaysia. If Project Broadcast refuses your cancellation or withholds a refund unfairly, file a complaint with the MDTCA at www.kpdnhep.gov.my. Your cancellation is a right, not a privilege. Stand firm and do not accept delays, hidden fees, or refusal to process your request without a clear, documented reason.

Tocancel (tocancel.com) has helped thousands of consumers cancel subscriptions, recover refunds, and protect their wallets. Use our checklist, follow our step-by-step guide, and escalate to the MDTCA or your bank if you encounter any resistance. You can do this.

Contact information for Project Broadcast support

Project Broadcast support email: [email protected]

Project Broadcast account portal: app.projectbroadcast.com

For refunds or disputes, escalate to: Ministry of Domestic Trade and Consumer Affairs (MDTCA), www.kpdnhep.gov.my

For payment disputes, contact: Your bank's customer service line or chargeback department (usually found on the back of your credit card)