Cancel Sixfifty: Step-by-Step Guide

How to cancel Sixfifty and protect your data before your next charge

Why you might want to cancel Sixfifty

Sixfifty is a business software platform that sells HR compliance tools, employee handbook builders, and policy templates to companies across Malaysia and beyond. You subscribe monthly or yearly, and the service auto-renews unless you actively cancel it. This section explains when cancellation makes sense and what you should know before you start.

When cancellation becomes necessary

You might need to cancel Sixfifty for several reasons: the platform does not fit your local payroll workflow, you have found a cheaper Malaysian alternative like BrioHR or Omni HR, your company no longer needs compliance tools, or you simply want to stop recurring charges. Whatever your reason, your right to cancel is protected under Malaysia's Consumer Protection Act 1999, which gives you the right to exit subscription services fairly and without hidden barriers.

One clear signal that cancellation is overdue is when support response times frustrate you. Sixfifty's help team operates Monday to Friday, 9:00 AM to 5:00 PM PST (Pacific Standard Time). For Malaysian customers, that means replies often arrive late at night or the next business day, creating real friction if you need urgent help with your handbook or compliance work.

A second reason to cancel is cost. The HRCI Handbook Builder, one of Sixfifty's most popular products, costs RM1,883 per year (approximately USD 399). If your business has outgrown the need or found a local alternative that costs less, cancellation becomes a smart financial move. Before you cancel, download all your handbook drafts, policy files, and account records, because Sixfifty does not clearly promise how long your data stays available after you leave.

Your rights as a malaysian consumer

Under the Consumer Protection Act 1999, you have the right to cancel a subscription service, to receive clear cancellation instructions, and to avoid automatic renewal charges if you have not explicitly agreed to them. This law applies to all software subscriptions sold to Malaysian consumers, including Sixfifty.

In practice, this means Sixfifty must provide a cancellation method that is as easy to use as the sign-up process. If the company makes cancellation deliberately hard to find or requires you to call an overseas line, that behaviour may violate your rights. Should you face resistance from Sixfifty after cancellation, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP), Malaysia's consumer protection authority.

Your legal position is clear: you own your data, you can cancel whenever you want, and you should not be charged after you cancel unless you agreed in writing to continue.

What Sixfifty actually costs and what you get

This section breaks down Sixfifty's pricing structure so you understand exactly what you are paying for and whether it justifies staying subscribed.

Sixfifty pricing for malaysian users

Sixfifty does not publish Malaysia-specific pricing on its website. Instead, it uses a global pricing model, typically billed in USD, with conversion to MYR at the time of purchase. The most popular product is the HRCI Handbook Builder at RM1,883 per year, which includes multi-state employee handbook tools, state-specific legal addenda, over 90 customisable HR policies, automatic legal updates, and unlimited users on your account.

Sixfifty also offers other tools such as employee agreement templates, workplace compliance checklists, and policy guidance. These are sometimes bundled or sold as add-ons. Since Sixfifty does not publish clear pricing tiers for Malaysian customers on its public website, you will need to log in or contact support at [email protected] to see your exact subscription cost and renewal date.

All Sixfifty subscriptions auto-renew on your billing anniversary unless you cancel in advance. This is why checking your next billing date before you cancel is critical. Your money is safe only when you cancel before the renewal date arrives.

Whether you should keep your subscription

Keep Sixfifty if your company actively uses the handbook builder, regularly updates policies with the auto-generated legal changes, and needs the compliance templates for ongoing HR work. The platform is strong if you run a US-focused business and need state-compliant employee agreements.

Cancel Sixfifty if: you manage Malaysian payroll and the templates do not fit local employment law, you have moved to a cheaper platform like BrioHR (starting from RM200 per month) or Omni HR, your company no longer has HR compliance needs, or you feel the support lag from the US-based team is too frustrating. Tocancel can help you navigate this decision and guide you through the cancellation process step by step if you decide to leave.

How to cancel Sixfifty without a hidden charge

This section walks you through the cancellation process, method by method, so you cancel the right way and avoid being billed again.

Check these three things before you cancel

Many customers report that they cancelled but still got charged. This happens because they cancelled in the wrong place or they cancelled too close to the renewal date. Take these three steps now, before you touch the cancel button.

• Note your next billing date: Log in to Sixfifty, find the Subscription or Billing section, and take a screenshot of your current plan and renewal date. Mark that date on your calendar so you know your deadline.
• Download all your files: Export your handbook drafts, policy documents, completed checklists, and any account records. Save them as PDF or Word files on your computer. Sixfifty's terms do not explicitly promise how long your data remains accessible after cancellation, so download everything now.
• Check where you subscribed: Did you sign up directly on sixfifty.com, through Apple App Store, or through Google Play? This matters because you must cancel in the same place you subscribed. If you subscribed via the App Store, cancelling on the Sixfifty website will not stop the App Store from charging you.

Once you have done these three steps, you are ready to cancel safely.

Cancel through the Sixfifty website account

This is the most common cancellation method if you signed up directly on sixfifty.com.

1. Log in to your Sixfifty account at sixfifty.com with your email and password.
   • If you have forgotten your password, click "Forgot password" and reset it before you proceed.
2. Look for your account menu, usually in the top right corner, and click "Account" or "Settings".
   • Some accounts show "Subscription" or "Billing" instead; click whichever appears.
3. Find the section labelled "Subscription", "Manage plan", "Billing", or "My subscription".
   • This is where Sixfifty shows your current plan, renewal date, and payment method.
4. Look for a button or link that says "Cancel subscription", "Cancel plan", or "End subscription".
   • Click it to open the cancellation form.
5. Sixfifty will ask why you are leaving (feedback is optional) and confirm your cancellation.
   • Provide feedback if you wish, but you do not have to in order to cancel.
6. Confirm the cancellation by clicking the final "Cancel" button.
   • You should receive an email confirmation from Sixfifty within minutes.
7. Save the confirmation email with the cancellation date and confirmation code.
   • You may need this proof if there is a billing dispute later.

Once you complete these steps, your subscription will end on your next billing date. You will not be charged again after that date.

Cancel through apple app store

If you subscribed to Sixfifty through the Apple App Store on an iPhone or iPad, you must cancel through the App Store, not through Sixfifty itself.

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the account icon (usually in the bottom right corner).
2. Tap "Subscriptions".
   • This shows all active subscriptions linked to your Apple ID.
3. Find "Sixfifty" in the list and tap it.
   • You will see your plan details, renewal date, and billing history.
4. Tap "Cancel subscription".
   • Apple will ask you to confirm your reason for cancelling (optional).
5. Confirm the cancellation by tapping "Confirm" or "Cancel subscription" again.
   • Apple will send you an email confirmation.
6. Save this confirmation email as proof of cancellation.
   • Your Sixfifty access will end on your next billing date.

The App Store will stop billing you after your current subscription period ends. You will not see another charge.

Cancel through google play

If you subscribed on an Android phone or tablet via Google Play, cancel there.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Tap "Subscriptions" or "Manage subscriptions".
   • You will see all active subscriptions under your Google account.
3. Find "Sixfifty" and tap it.
   • Review your plan details, renewal date, and payment method.
4. Tap "Cancel subscription".
   • Google will show a confirmation screen.
5. Select your reason for cancelling (optional) and tap "Cancel subscription" again.
   • Google will send an email confirmation to your registered address.
6. Keep the confirmation email as proof.
   • Your Sixfifty service will end at the end of your billing cycle.

Google Play will no longer charge you after the current subscription expires. Watch your next bank statement to confirm no charge appears.

Contact Sixfifty support if you get stuck

If you cannot find the cancellation button in your account, or if the button does not work, email Sixfifty directly.

Sixfifty support email: [email protected]

Support hours: Monday to Friday, 9:00 AM to 5:00 PM PST (which is late evening or next morning in Malaysia)

In your email, include:

• Your full name and the email address registered to your Sixfifty account
• Your account creation date (or approximate date)
• The phrase "I request immediate cancellation of my subscription, effective today"
• Your next billing date (screenshot helps)
• A request for email confirmation of the cancellation

Send this email and wait for a reply. Sixfifty typically responds within 24 to 48 hours. Keep the confirmation email for your records. If Sixfifty still charges you after this cancellation request, you have proof in writing that you cancelled, which Tocancel and Malaysia's consumer protection authority (KPDNHEP) can use to fight for a refund on your behalf.

Refunds and what happens after you cancel

This section explains whether you can get money back and what to expect after cancellation.

Refund policy for malaysian customers

Sixfifty's published terms do not clearly state whether it offers refunds for unused time or subscription credits. This is a gap in transparency that Tocancel believes should be clearer for Malaysian buyers.

In general, Sixfifty operates a "no refund" policy for annual subscriptions once they are active. However, under the Consumer Protection Act 1999, you may have grounds to request a refund if:

• You cancelled within a cooling-off period (some services offer 14 days; Sixfifty does not clearly state this)
• The service did not match the description you were given at sign-up
• Sixfifty failed to provide promised support or service quality
• You were not informed of auto-renewal terms clearly before sign-up

If any of these conditions apply to you, write to Sixfifty's support address (see below) and request a refund in writing. Explain why you believe you qualify (e.g., "The platform does not support Malaysian payroll law as advertised"). Keep all emails and screenshots.

If Sixfifty refuses, you can escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP) or file a claim with the Consumer Claims Tribunal (for amounts under RM5,000). Tocancel can help you gather the evidence and draft a formal complaint if needed.

What happens to your data after cancellation

This is an important gap in Sixfifty's terms. The company does not publicly state how long your account data (handbook drafts, policies, user profiles) remains available after you cancel.

The safest approach is to download everything before you cancel:

• Export all handbook drafts as PDF or Word files
• Download policy templates and customised checklists
• Take screenshots of completed workflows or compliance outputs
• Save your user list and account configuration settings

After cancellation, your account may be deleted immediately, or Sixfifty may retain it for 30 to 90 days before deletion. Since the company does not guarantee this, assume your account and all data will be inaccessible as soon as your subscription ends. Once you have cancelled, do not rely on Sixfifty to hold your data for you.

Common mistakes that delay or block your cancellation

It is frustrating when you cancel but the charges keep coming. These mistakes are preventable.

Cancelling in the wrong place

The most common mistake is cancelling on the website when your subscription is linked to Apple App Store or Google Play. Your cancellation does not take effect because the app store, not Sixfifty, is processing your billing.

Fix: Check your original receipt email to see where you subscribed. If it says "Apple" or "Google" in the confirmation, cancel through that platform, not through Sixfifty's website.

Cancelling too close to your renewal date

If you cancel on the same day as your renewal, your account may auto-renew before the cancellation processes. This creates a one-day gap where the charge goes through anyway.

Fix: Cancel at least two to three days before your renewal date. If you miss this window and get charged, email [email protected] immediately with proof of your cancellation request and ask for a refund as a "processing error".

Not saving your confirmation email

Many cancellations go smoothly, but without proof, you have no evidence that you asked to cancel. If Sixfifty later charges you and denies your cancellation request, you will struggle to get your money back.

Fix: Screenshot and email yourself the cancellation confirmation page. Save the confirmation email from Sixfifty. Keep these for at least 12 months.

Forgetting to export your handbook data

Once your subscription ends, your access to draft handbooks and policy templates stops immediately. If you have not downloaded them, they may be lost forever.

Fix: Download all your files before you cancel, not after. Use the export function in Sixfifty (usually available under each document or project).

Your rights under malaysian consumer law

This section explains the legal framework that protects you and what you can do if Sixfifty breaches your rights.

The consumer protection act 1999 and subscription cancellation

Malaysia's Consumer Protection Act 1999 gives you several clear rights when you buy a subscription service:

• Right to clear information: Sixfifty must tell you the cancellation method and auto-renewal terms before you pay. Failure to do this is a breach.
• Right to cancel easily: The cancellation process must be as simple as the sign-up process. Hiding the cancel button or requiring an overseas phone call may violate your rights.
• Right to stop auto-renewal: Sixfifty must not charge you again after you cancel, even if you miss a notification.
• Right to dispute charges: If Sixfifty charges you after you cancelled, you can demand a refund and lodge a formal complaint.

Your legal position is simple: you own your data, you can cancel anytime, and you cannot be locked in by hidden terms or unclear processes.

What to do if Sixfifty breaks these rules

If Sixfifty charges you after you cancelled, or if the company refuses to process your cancellation, take these steps:

1. Email [email protected] with proof (screenshot or email confirmation) of your cancellation request. Ask for an immediate refund. Keep this email.
   • Sixfifty has 30 days to respond under most consumer complaint processes.
2. If Sixfifty does not respond or refuses, file a formal complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP) online at www.kpdnhep.gov.my.
   • Include your cancellation proof and all email correspondence.
3. For amounts under RM5,000, you can also file a claim with the Consumer Claims Tribunal. This is free and does not require a lawyer.
   • Visit the Consumer Claims Tribunal website for your state (usually under the Land and District Office).
4. If you live in Kuala Lumpur, Labuan, or Putrajaya, contact the Consumer Claims Tribunal directly at their federal office.
   • Bring your cancellation proof, bank statements, and email correspondence.

Tocancel has helped thousands of consumers win refunds by gathering evidence and filing formal complaints. You do not have to fight Sixfifty alone.

Cancellation checklist for Sixfifty

Use this checklist before and after you cancel to make sure you do not miss any critical steps.

Complete all six steps to cancel safely and protect yourself.

Comparing Sixfifty to malaysian alternatives

If you are cancelling Sixfifty because you want a different platform, here is how the main alternatives compare.

For most Malaysian small and medium businesses, BrioHR offers better local compliance, faster support, and lower cost than Sixfifty. If your company operates across multiple countries, Workday or Oracle may be necessary, but for local compliance, a Malaysia-first platform usually makes more sense.

How tocancel can help you

Cancelling Sixfifty should be straightforward, but it is not always. Tocancel is a consumer rights platform that helps you cancel subscriptions, fight for refunds, and understand your legal rights under Malaysian consumer law.

If you are struggling to cancel Sixfifty, Tocancel can:

• Walk you through the cancellation steps specific to your subscription method (website, Apple, or Google Play)
• Help you draft a formal complaint to Sixfifty if you have been charged after cancelling
• Guide you through filing a claim with KPDNHEP or the Consumer Claims Tribunal
• Keep you updated on your rights and what you can legally demand from Sixfifty

Visit Tocancel.com to access free guides, templates, and expert advice on cancelling any subscription service in Malaysia. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover illegitimate charges. Your data, your money, and your rights matter, and Tocancel is here to protect them.

Sixfifty contact information and mailing address

If you need to reach Sixfifty by mail or to escalate your cancellation request in writing, use these contact details.

Contact methods

Email (support): [email protected]

Support hours: Monday to Friday, 9:00 AM to 5:00 PM PST (USA time). For Malaysian users, responses typically arrive late evening or the next working day.

Physical mailing address (global headquarters):

Sixfifty
307 W 200 S, Suite 3006
Salt Lake City, UT 84101
United States of America

Note: Sixfifty does not publish a Malaysia-specific office or support line. All support requests are handled through the US-based email address. If you mail a cancellation request, allow 2 to 4 weeks for mail delivery and response.

How to write a formal cancellation letter

If you want to cancel in writing and have proof of delivery, send a registered letter to the address above with this format:

[Your name]
[Your address in Malaysia]
[Your email]
[Your phone number]

Date: [Today's date]

To: Sixfifty Support
307 W 200 S, Suite 3006
Salt Lake City, UT 84101
United States of America

Subject: Request for immediate cancellation of Sixfifty subscription

Dear Sixfifty,

I, [your name], hereby request immediate cancellation of my Sixfifty subscription effective immediately.

Account email: [your email address]
Account created: [date you signed up]
Current billing date: [next renewal date]

I request written confirmation of this cancellation and confirmation that no further charges will be applied to my account after today.

Please respond to this letter within 14 days.

Yours sincerely,
[Your signature]
[Your printed name]

Send this by registered mail or DHL to the address above. Keep the tracking number and a copy for your records. This letter creates a paper trail that protects you if Sixfifty disputes your cancellation later.

Final summary

Cancelling Sixfifty is simple if you know where to click and you act before your next renewal date. Download your data, check your subscription source (website, Apple, or Google), cancel in the right place, and save your confirmation email. If you have trouble, email [email protected] or send a registered letter to the US address above. If Sixfifty charges you after you cancel, use your proof to file a complaint with KPDNHEP or the Consumer Claims Tribunal. You are protected under the Consumer Protection Act 1999, and you have the right to cancel anytime. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Visit Tocancel.com today to take control of your subscriptions and protect your rights.