Cancel Solvely Ai: The Right Way

How to cancel Solvely Ai in malaysia and stop recurring charges

What Solvely Ai is and why you might want to leave

Solvely Ai is a subscription-based homework help and tutoring platform that uses artificial intelligence to answer maths problems, provide study guides, and prepare students for exams. The service operates under Aignite Inc., a San Francisco-based company, and is available to Malaysian users through web and mobile app access.

How Solvely Ai works

The platform offers a freemium model: a free tier with limited questions per day, and paid plans that unlock unlimited problem-solving, AI-powered tutoring, live note-taking, quiz generation, and priority email support. Users can subscribe via the Solvely website directly, through Apple App Store, or via Google Play Store.

The key issue for Malaysian subscribers is that Solvely Ai operates as a foreign digital service with no registered Malaysia office or local support hotline. All billing, account management, and cancellation requests are handled online through email or your app store account, with no Malaysia-specific pricing page or Malay language support published in official sources.

Where the frustration usually starts

Many Malaysian users report that they downloaded the app expecting a free tool, only to discover a paid subscription had been activated automatically. Charges appear on credit card or debit card statements converted from USD to MYR by your bank or card issuer, sometimes with a small currency markup. Once you realise the subscription exists, the next challenge is finding where to cancel it-which is not always obvious in the app or account settings.

This is where Tocancel steps in: we help you understand your rights as a Malaysian consumer and walk you through each cancellation method so you can stop the charges immediately.

Your rights as a malaysian consumer under the law

When you cancel Solvely Ai, you are exercising a legal right protected by Malaysian consumer law. Understanding this foundation gives you confidence to act and to escalate if the company refuses to cooperate.

Consumer protection act 1999 and your cancellation right

The Consumer Protection Act 1999 (Act 599) is the main law protecting your rights when you buy goods or services in Malaysia. Under this law, you have the right to:

• Accurate information about the service, including recurring costs and commitment terms
• Clear cancellation instructions that are easy to access and use
• A refund if the service is faulty, misleading, or charged without your clear consent

In plain language, this means: if Solvely Ai charged you without explicitly stating that your subscription would auto-renew, or if the cancellation process is deliberately hidden or non-functional, you have grounds to request a refund and report the company to the enforcement authority.

Who enforces your rights in malaysia

If Solvely Ai refuses to cancel your account or refund your money after you have made a reasonable cancellation request, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which oversees consumer protection in Malaysia. The MDTCA can investigate the company, order a refund, and take enforcement action if the breach is serious.

Tocancel recommends that you keep all evidence of your cancellation attempts-screenshots of your account, emails to support, bank statements, and any responses from the company-before you file a formal complaint. This evidence strengthens your case significantly.

How to cancel Solvely Ai: three main methods

Your cancellation method depends on where you originally subscribed. Cancelling in the wrong place is the single most common mistake, so identify your subscription source first, then follow the correct steps.

Method 1: cancel through your apple app store account (iOS)

If you subscribed via Apple, you must cancel through the App Store app on your iPhone or iPad. This is where Apple holds your subscription data, and cancelling only through Solvely's website will not stop the charges.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon (usually in the top right corner)
3. Select "Subscriptions"
4. Find and tap "Solvely Ai"
5. Tap "Cancel Subscription" or "Cancel Free Trial"
6. Confirm your cancellation by selecting "Confirm" or "Stop Subscription"
7. You will see a final confirmation message; take a screenshot as proof
8. Apple will send you a cancellation email within minutes-check your inbox and save it

The cancellation takes effect at the end of your current billing cycle, so you will retain access until that date. After the cycle ends, your subscription is cancelled and no further charges will appear on your card.

Method 2: cancel through google play store (Android)

If you subscribed via Google Play, open the Google Play app on your Android device and follow these steps to cancel:

1. Open the Google Play Store app
2. Tap your profile icon (top right)
3. Select "Manage my subscriptions" or "Subscriptions"
4. Tap "Solvely Ai"
5. Tap "Cancel subscription"
6. Select your reason for cancellation (optional)
7. Tap "Continue" or "Cancel subscription" on the final screen
8. Look for the confirmation message that says your subscription is cancelled
9. Take a screenshot and check your email for confirmation from Google

Like Apple, Google will allow you to keep your access until the end of your current billing period, then the subscription automatically ends.

Method 3: cancel directly through the Solvely Ai website

If you subscribed by entering your payment card details directly on the Solvely website (not through an app store), follow these steps to cancel via your account:

1. Go to the Solvely Ai website (solvely.ai)
2. Log in with your email and password
3. Look for "Account," "Settings," "Billing," or "Subscription" in the menu (location varies)
4. Find the section that shows your active plan or subscription status
5. Look for a button or link labeled "Cancel Subscription," "Manage Plan," or "Change Plan"
6. Follow the on-screen prompts to confirm cancellation
   • If Solvely offers a discount or retention offer, ignore it unless you want to continue
   • Keep scrolling or clicking until you reach a final confirmation screen
7. Screenshot the confirmation message
8. Email [email protected] with the subject line "Subscription Cancellation Confirmation" and attach your screenshot as proof

Important: user reports suggest that the Solvely website cancellation process can be unclear or incomplete. If you do not see a clear final confirmation screen, do not assume the cancellation worked. Move immediately to email support to confirm.

What to do right after you cancel

After cancellation, the work is not quite over. You need to verify that the cancellation stuck and that no further charges appear on your account.

Verification steps within 24 hours

Take these steps immediately after cancelling to lock in proof:

• Check your email for a cancellation confirmation from Apple, Google, or Solvely-save it as a file or forward it to yourself
• Log back into your Solvely account or app store subscription page and confirm the subscription is marked "Cancelled" or "Inactive"
• Take fresh screenshots showing the cancellation status
• Note the date and time of cancellation in a document
• If you subscribed directly on the website, send an email to [email protected] with the subject "Please confirm my subscription cancellation" and include your account email, the cancellation date, and your screenshots

Monitoring your bank statement

Watch your credit card or debit card statement for 30 to 60 days after your billing cycle ends. If a charge from Solvely Ai appears after cancellation, report it immediately to Tocancel and your bank. This is strong evidence that the company failed to honour your cancellation request.

Keep all screenshots, emails, and billing records for at least one year after cancellation. If a dispute arises, these documents are your proof of cancellation and your evidence for escalation to the MDTCA or your bank.

Refunds: what you can expect and how to claim one

Whether you get a refund depends on when you request it and why you are cancelling. Malaysian consumer law allows refunds in specific situations, and Tocancel explains your options.

Refund eligibility under malaysian law

How to request a refund from Solvely Ai

Send an email to [email protected] with the subject line "Refund Request for Subscription Cancellation." Include:

• Your full name and account email address
• The date you subscribed and the date you requested cancellation
• The amount charged and the billing date
• A brief reason (e.g., "Charged without clear consent to auto-renew" or "Service did not meet expectations")
• Screenshot attachments of your billing records and cancellation confirmation

Solvely has no published refund policy in the research summary, so responses may vary. If support denies your refund, escalate to Tocancel or your bank's dispute resolution team. Your bank can often reverse charges if you can prove the subscription was cancelled or that you did not authorize the recurring charge.

Common mistakes that delay or fail your cancellation

Cancellations go wrong more often than they should, and the frustration is real. Here are the traps to avoid so your cancellation actually sticks.

Mistake 1: cancelling in the wrong place

If you subscribed via Apple, you must cancel via Apple. If you subscribed via Google, you must cancel via Google. Cancelling only on the Solvely website will not stop app store charges, and vice versa. Before you cancel, identify exactly where you subscribed by checking your first billing email or your payment method settings.

Mistake 2: assuming the web cancellation worked

User reports indicate that Solvely's website cancellation process is not always transparent. You may see a page that says "Thank you" or similar, but no clear confirmation that the subscription is cancelled. Always email support to confirm, and wait for a response before assuming you are done.

Mistake 3: not saving proof of cancellation

Screenshots and emails are your evidence. If a charge appears later and you have no proof you cancelled, you will have a harder time getting a refund or winning a dispute. Take screenshots at every stage and save all cancellation confirmation emails.

Mistake 4: cancelling too close to your billing date

If your billing date is tomorrow and you cancel today, the charge may still go through because the system has already queued it. Once the charge posts, contact support to request a refund. After your cancellation is processed, monitor your account for at least two billing cycles to ensure no new charges appear.

Pricing and billing overview

Understanding what you are paying for helps you decide whether to cancel or pause. Here is a summary of Solvely Ai's pricing structure as reported by Malaysian users.

Prices shown are estimates converted from USD and may vary by currency exchange rate at the time of purchase. Charges appear in MYR on your bank statement. If you see a significantly higher amount, contact your bank to check for currency conversion fees or fraud.

Checklist: steps to take before and after cancellation

Use this checklist to ensure nothing is missed and you have full documentation of your cancellation.

• Identify where you subscribed (website, Apple, or Google)
• Check your most recent billing email to confirm the subscription source
• Note your current plan name and monthly cost
• Record the exact billing date and your cancellation date
• Take screenshots of your account settings, billing page, and subscription status
• Follow the correct cancellation method for your subscription source
• Request a cancellation confirmation email from support if the automated process does not provide one
• Save all cancellation emails and screenshots in a folder titled "Solvely Cancellation"
• Monitor your bank statement for 60 days after your billing cycle ends
• If an unexpected charge appears, contact your bank within 7 days to dispute it
• Keep all records for one year

Contact information and escalation path

If Solvely Ai does not respond to your cancellation or refund request within 14 days, you have options to escalate and protect your rights.

Direct contact with Solvely Ai

Email: [email protected]

Website contact form: solvely.ai/contact

Response time: 7-14 business days (no Malaysia office or phone line published)

Escalation to malaysian authorities

If Solvely Ai ignores your request or refuses an unfair charge, report the matter to:

Ministry of Domestic Trade and Consumer Affairs (MDTCA)

Online complaint: mycomplaints.my

The MDTCA investigates breaches of the Consumer Protection Act 1999 and can order refunds or enforcement action against foreign digital service providers that violate Malaysian consumer law.

Escalation through your bank or card issuer

If Solvely charged you after cancellation, contact your bank's dispute team immediately. Provide your cancellation proof and billing records. Your bank can reverse the charge and may temporarily block future charges from the merchant.

Why thousands of malaysian consumers use tocancel

Cancelling digital subscriptions should be simple, but companies like Solvely Ai often make it deliberately difficult to find or use the cancellation option. Tocancel exists to level the playing field: we give you clear, legal steps to cancel, show you your rights under Malaysian law, and help you hold companies accountable when they refuse.

Whether you are cancelling Solvely Ai because you found a cheaper tutoring tool, finished your exams, or were frustrated by unexpected charges, Tocancel has helped thousands of consumers cancel their subscriptions and recover refunds they were entitled to. We combine consumer law expertise with step-by-step guidance so you feel confident at every stage.

Do not let a hidden subscription drain your bank account. Use this guide to cancel Solvely Ai today, verify the cancellation, and if needed, escalate to MDTCA or your bank with the evidence you have gathered. Tocancel is here to support you every step of the way-because your rights as a Malaysian consumer matter.