Cancel Superhuman: The Right Way

How to cancel Superhuman and stop recurring charges in malaysia

What is Superhuman and why you might need to cancel

Superhuman is a subscription-based email client designed to help you move through your inbox faster, with automation, AI features, and team collaboration tools built in. It is not a free service-you pay a monthly fee in ringgit, and the subscription renews automatically unless you cancel before your next billing date. For Malaysian users, this means if you forget to cancel, your account will charge again without warning.

How Superhuman works as a paid service

Superhuman operates on a recurring subscription model. You choose a plan (Starter or Business), and your account renews for the same duration every month or year, depending on what you selected. The company's terms confirm that plans auto-renew automatically unless you cancel, so your responsibility is to stop the cycle before the next charge date arrives.

The Starter plan includes Superhuman Mail, Share Availability, Shared Conversations, Team Comments, AI features, and Sup. The Business plan adds Auto Drafts, Ask AI, Custom Auto Labels, and HubSpot plus Salesforce integrations. Most users sign up because they spend hours daily in Gmail or Outlook and want workflow speed and automation-but if you no longer need those features, the cost becomes hard to justify.

Pricing for Malaysian accounts converts to approximately RM120 per month for Starter and RM160 per month for Business, though your actual charge may appear in USD depending on your account setup. Over a year, that is a significant commitment, so cancelling as soon as you know you will not use the service protects your money.

Superhuman's trial structure and why cancellation matters

Superhuman offers a seven-day free trial on paid plans. If you cancel during the trial, your access typically ends immediately-except for trials started through the iOS app, where your trial continues to its end date. This quirk catches many users: they test the app, forget about it, and wake up to a charge a week later.

Once your trial ends, if you have not cancelled, your first paid charge processes automatically. This is where Tocancel steps in: our guides help you recognise the trial end date, understand your rights, and cancel well before the renewal hits your bank account. Do not assume the trial is "free forever"-it is not.

Your consumer rights and what the law says

As a consumer in Malaysia, your cancellation rights are protected under the Consumer Protection Act 1999 and the Distance Contracting Regulations 2012. These laws give you the right to cancel a distance contract (like an online subscription) within 14 calendar days of purchase without penalty, provided you have not substantially used the service.

The 14-day cooling-off period and how it applies to Superhuman

When you subscribe to Superhuman online, you enter into a distance contract. The law grants you a 14-day cooling-off period from the date of purchase. During this window, you can cancel and request a full refund without giving a reason, as long as you have not used the service significantly. This is a legal entitlement, not a favour from the company.

If you are within 14 days of your first charge and wish to cancel, you have the explicit right to do so. Superhuman cannot refuse a cancellation within this period unless you have used the service extensively. In practice, this means if you signed up, tried it for three or four days, and decided it is not for you, you should receive your money back. Your legal position is strong here.

After the 14-day period ends, you lose the automatic cooling-off right. At that point, you can still cancel, but your refund depends on Superhuman's cancellation and refund policy-which is why checking their terms matters. Many companies allow cancellation at any time but do not refund charges for the current billing period.

What happens if Superhuman refuses to cancel or refund

If you request cancellation within 14 days and Superhuman refuses to process it or denies your refund, you can escalate the complaint to the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC), the government body responsible for enforcing consumer law in Malaysia. The MDTCC has the power to investigate, mediate, and compel the company to comply.

Tocancel advises you to keep all evidence: screenshots of your account, your payment receipt, the cancellation request you sent, and any response from Superhuman. If the company delays or ignores you, file a formal complaint with the MDTCC in writing, including your evidence. The fact that the company is US-based does not shield them from Malaysian consumer law when they sell to Malaysian residents.

How to cancel Superhuman step by step

The exact cancellation path depends on where you subscribed: directly on the web, through the Apple App Store, or through Google Play. Each platform has a different process, and using the wrong one will leave your subscription active.

Cancelling a web subscription

If you signed up and paid through Superhuman's website, follow these steps to cancel:

1. Log in to your Superhuman account at superhuman.com
   • Use the same email and password you registered with
   • If you have not logged in recently, reset your password first
2. Go to your account settings or subscription page
   • Look for a "Settings" link, usually in the top-right corner or main menu
   • Click on "Billing" or "Subscription" once you are in Settings
3. Find the "Manage Subscription" or "Change Plan" button
   • This button displays your current plan, renewal date, and billing amount
   • Take a screenshot here for your records before proceeding
4. Select "Cancel Subscription" or "Downgrade to Free"
   • Superhuman may offer a discount to keep you; you can ignore it
   • Confirm that you understand the cancellation date
5. Complete the cancellation by confirming your choice
   • You should see a confirmation message or receive a confirmation email
   • Save this email as proof of cancellation
6. Wait for a confirmation email to arrive within a few minutes
   • If it does not arrive, log back in to verify the subscription status changed
   • If the subscription still shows as active, repeat the process or contact support

Cancelling an iOS app store subscription

If you subscribed via the Apple App Store (including through an iPad), you cannot cancel inside the Superhuman app. Apple handles all App Store subscriptions, so you must cancel through your Apple account settings.

1. On your iPhone or iPad, open the Settings app
   • Do not open Superhuman; go directly to Settings
2. Tap your name at the top of the screen
   • This opens your Apple ID menu
3. Tap "Subscriptions"
   • You will see a list of all your active App Store subscriptions
4. Find and tap "Superhuman" in the list
   • If you do not see it, scroll down-subscriptions are listed alphabetically
5. Tap "Cancel Subscription" or "Edit Subscription"
   • Apple will confirm the cancellation date
   • You should receive an email from Apple confirming the cancellation
6. Verify the cancellation by checking your Settings again
   • The subscription should no longer appear in your active list

Cancelling a google play subscription

If you subscribed through Google Play (Android), Google manages the subscription, not Superhuman. You must cancel through your Google Play account.

1. On your Android device, open Google Play
   • Tap the profile icon in the top-right corner
2. Tap "Subscriptions"
   • You will see all active subscriptions linked to your Google Play account
3. Find and tap "Superhuman"
   • Scroll if needed to locate it alphabetically
4. Tap "Manage" or "View Details"
   • This opens the subscription settings for Superhuman
5. Tap "Cancel Subscription"
   • Google will ask you why you are cancelling and may offer a discount
   • Confirm the cancellation-do not select "Keep Subscription"
6. Check your email for a Google Play confirmation
   • Verify that the subscription no longer appears in your active list

Contacting Superhuman support if you cannot cancel

If you cannot find the cancellation button, or if the system says you have no active subscription but you are still being charged, email Superhuman support directly. The company's support address is [email protected]. Write a clear email stating your intention to cancel, include your account email address, and ask for written confirmation once the cancellation is processed.

Tocancel recommends keeping this email exchange as proof. If Superhuman does not respond within 5 business days, escalate to the MDTCC with copies of your correspondence and payment statements showing the charges.

Refunds and what to expect after cancellation

Whether you receive a refund depends on the timing of your cancellation and Superhuman's refund policy.

Refunds within the 14-day cooling-off period

If you cancel within 14 calendar days of your first charge, the Consumer Protection Act 1999 entitles you to a full refund. Superhuman must process this refund without deduction, provided you have not used the service extensively. "Extensively" is interpreted narrowly: logging in, testing the app briefly, and deciding it is not for you does not count as substantial use.

Request your refund in writing to [email protected]. State clearly: "I am exercising my right to cancel under the Consumer Protection Act 1999, within 14 days of purchase. Please process a full refund to my original payment method." Superhuman must comply within 14 days of receiving your request.

Refunds after the 14-day period

Once you are outside the 14-day window, you lose the automatic refund right. However, Superhuman's policy may still allow cancellation without a refund-meaning your subscription ends at the next billing date, and you are not charged again. This is the most common scenario for users who cancel after the trial or a few weeks of use.

You will not get your money back for the current billing period, but you will avoid future charges. If you are mid-billing cycle, cancellation typically takes effect at the end of that period.

How to check your refund status

After you cancel, log back into your account and check the subscription screen. It should show either "Cancelled" or a final end date. If it still shows "Active," the cancellation did not go through. If your refund has been requested, keep checking your email for confirmation from Superhuman or your bank.

Refunds from online services usually appear in your bank account within 3 to 5 business days, though your bank may take an additional 2 to 3 days to post the credit. If you do not see a refund within 10 business days of receiving cancellation confirmation, contact your bank and Superhuman together to trace it.

Pricing for Superhuman in malaysia

Understanding what you are paying helps you decide whether cancellation is worth your time. Here is a breakdown of Superhuman's pricing in Malaysian ringgit.

These prices are converted from USD at a typical exchange rate and may vary depending on your payment method and local currency settings. Your actual charge may appear in US dollars if your account is set up that way. Over one year, the Starter plan costs RM1,440-equivalent to the price of a basic laptop or several months of other productivity tools. If you are not actively using Superhuman every day, that money is better in your pocket.

Common mistakes people make when cancelling Superhuman

Cancellation frustration is real, and many users make preventable mistakes that leave their subscriptions active or delay their refunds.

Cancelling from the wrong platform

The most common error is cancelling from the wrong place. If you subscribed through the App Store but try to cancel in the Superhuman app itself, nothing happens-the subscription stays active and you keep getting charged. Similarly, if you subscribed on the web but only have the mobile app, cancelling in the app will not work.

Always cancel from the same platform you subscribed on. If you are unsure, check your payment history: look for a charge from "Apple," "Google," or "Superhuman Inc." directly. That tells you where to cancel.

Confusing cancellation with downgrade

Some users click "Downgrade to Free" thinking this cancels the subscription. It does not-downgrade moves you from a paid plan to the free tier, but if the system still thinks you have a free trial or a promotional period active, you may still get charged later. Always click "Cancel Subscription" or "End Subscription" explicitly, not "Downgrade."

Not checking the cancellation date

When you cancel, note the exact end date shown on screen. Cancellation is usually effective immediately (meaning you lose access) or at the end of the current billing period (meaning you keep access until the next charge date, then it stops). Do not assume you are safe until the date has passed and you confirm no charge appeared on your statement.

Forgetting to save proof

Screenshots and confirmation emails are your only proof that you cancelled. If Superhuman later claims you did not cancel and charges your card, you need evidence. Tocancel advises taking a screenshot of the confirmation page or forwarding the confirmation email to yourself as a backup. Keep these for at least three months.

What happens after you cancel

Cancellation is immediate in one sense but gradual in another-here is what you need to know.

Access and data after cancellation

Once you cancel, your access to Superhuman ends either immediately or at the end of your current billing period, depending on the company's policy. After that date, you cannot log in, and the app will not work on your devices.

Superhuman's terms allow the company to delete your user content (emails, templates, settings) from its live databases after termination. This means if you cancel, your data is not guaranteed to persist. Before cancelling, export or save anything important: email templates, contact lists, or saved shortcuts. Do not rely on Superhuman holding your data after you leave.

Follow-up emails and re-engagement offers

After cancellation, Superhuman may send you re-engagement emails offering a discount to come back. You can ignore these or unsubscribe if they become annoying. Cancellation is final-you do not owe the company anything, and you do not need to respond to these messages.

Checking your bank statement

For 30 days after cancellation, monitor your bank account closely. Ensure no further charges from Superhuman or Apple or Google appear. If a charge does appear after your cancellation date, contact your bank immediately and file a dispute. You have evidence (your cancellation confirmation) showing you cancelled, so the bank will likely reverse the charge and open an investigation into Superhuman.

When to use tocancel to escalate your cancellation

Sometimes cancellation does not go smoothly, and you need extra help. Tocancel has worked with consumers facing these specific problems with online services.

Superhuman ignores your cancellation request

If you email [email protected] requesting cancellation and receive no response within 5 business days, Tocancel recommends filing a formal complaint with the MDTCC. Include your email chain, proof that you tried to cancel (screenshots of the website, your email), and your bank statements showing unauthorized charges. Tocancel can guide you through this process and help you draft the complaint letter.

You are charged after cancellation

If a charge appears on your statement dated after your cancellation confirmation, you have grounds to dispute it. Contact your bank's dispute team and provide your cancellation proof. Tocancel helps thousands of consumers resolve these disputes each year by providing the evidence and legal argument that the charge was unauthorized.

You are outside the 14-day period but believe you are entitled to a refund

If you believe Superhuman misled you, charged you without authorization, or violated the Distance Contracting Regulations in some way, Tocancel can help you build a case for a refund even after 14 days. Consumer law protects you beyond the cooling-off period if the company's conduct was unfair.

Quick checklist before and after cancelling

Use this checklist to ensure your cancellation succeeds on the first try.

Your legal rights at a glance

As a Malaysian consumer, you are protected by law. Here is what you need to remember.

The Consumer Protection Act 1999 gives you the right to cancel any distance contract (like an online subscription) within 14 calendar days of purchase without penalty. During this period, you can request a full refund. Superhuman cannot refuse this right.

After 14 days, you can still cancel-but your refund depends on the company's policy. You will not lose money on future charges, but you may not recover the current month's payment.

If Superhuman refuses to honour your cancellation or refund, file a complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC). The MDTCC enforces consumer law and can investigate, mediate, and compel the company to comply.

Tocancel has helped thousands of consumers cancel subscriptions, recover unauthorized charges, and enforce their rights. If you encounter resistance from Superhuman, Tocancel can help you prepare your case and escalate it to the right authority.

Superhuman contact information and escalation path

Here is where to contact Superhuman and where to go if they refuse to cooperate.

Superhuman's mailing and support address

Superhuman does not publish a Malaysia-specific postal address for cancellation notices. The company's legal address, as stated in their Terms of Service, is 2261 Market Street Suite 85232, San Francisco, CA 94114, United States. You can send a formal cancellation notice by registered post to this address if email support does not respond within 14 days.

For immediate support, email [email protected]. Include your full account email address, request cancellation, and ask for written confirmation. Keep a copy of this email for your records.

Escalation to the MDTCC

If Superhuman ignores your cancellation request or refuses a refund you are entitled to, file a written complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism. Include your email exchanges, payment receipts, and cancellation proof. The MDTCC will investigate and can order the company to comply with Malaysian consumer law.

Contact the MDTCC at their website or your nearest state office for filing instructions.

Conclusion: you have the power to cancel

Cancelling Superhuman is straightforward when you know where to go and what to expect. Whether you are inside the 14-day cooling-off period or cancelling months later, you have clear rights under Malaysian consumer law. Tocancel exists to empower you: we provide the knowledge, the steps, and the legal backing you need to cancel confidently and recover any money you are owed.

Do not let a subscription you no longer use drain your account. Follow the step-by-step process above, cancel from the correct platform, and save your confirmation. If Superhuman refuses to cooperate, Tocancel has helped thousands of consumers escalate their cases to the MDTCC and recover their refunds. Your money is yours-take control of it today.