Cancel Textguard Ai: Step-by-Step Guide

How to cancel TextGuard AI in malaysia and reclaim your subscription rights

What TextGuard AI is and what you are actually paying for

TextGuard AI is a subscription software service operated by BITOR SOFTWARE SL in Barcelona, Spain, that offers AI detection and text humanisation tools. If you are here because you are worried about unexpected charges or unclear cancellation terms, you are not alone - many users struggle to understand the auto-renewal cycle and how to stop it. The critical thing to know is that the service converts from a 24-hour trial to automatic monthly billing unless you cancel before that window closes.

How the subscription model works

TextGuard AI starts with a heavily discounted 24-hour trial at €0.70 (approximately RM3.50). If you do not actively cancel during this trial period, the service automatically upgrades you to the Gold plan at the end of 24 hours and begins charging you monthly. This means your first real charge could arrive sooner than you expect. The service operates on a month-to-month basis after that, with no minimum contract term, so you can cancel at any point without penalty.

The company's terms of service make this auto-renewal model clear, but it is easy to miss - particularly if you sign up, test the service, and forget about it. Many Malaysian users discover the charge only when it appears on their credit card statement weeks later. Take screenshots of your account dashboard and billing date now, before you forget where you signed up.

Pricing breakdown and what you get

TextGuard AI offers tiered plans based on monthly usage limits across multiple content types. Here is what you are paying for each month:

Most users on trial are automatically moved to the Gold plan, which is the higher-cost option. Displayed prices may vary slightly depending on your payment method and currency conversion rates, but these are the published rates on the TextGuard AI pricing page. If you only need basic features, downgrading before your next billing cycle could save you RM50 per month.

Support channels and what to expect

TextGuard AI does not offer phone support or live chat. Your only direct contact method is email support at [email protected] or the alternative email [email protected]. There are no published support hours, so response times can vary. This lean support model means you need to be proactive about documentation - save confirmations, screenshots, and all email correspondence with support to protect yourself.

The FAQ page on the TextGuard AI website is your best resource for self-service guidance, including the official cancellation method. Tocancel recommends checking this page first before contacting support, as it may already contain the answer you need.

Your consumer rights under malaysian law

As a consumer in Malaysia, you have legal rights that protect you from unfair subscription practices. Understanding these rights gives you leverage if TextGuard AI refuses to process your cancellation or continues charging after you have asked them to stop.

What the consumer protection act 1999 says about your rights

Malaysia's Consumer Protection Act 1999 protects you in several ways. First, the company must provide you with clear, accurate information about the subscription terms before you commit to payment - including the trial period, the auto-renewal trigger, and the cancellation method. Second, you have the right to cancel your subscription at any time without penalty on a month-to-month contract. Third, if the company fails to process your cancellation and continues to charge you, that is an unfair contract term under Malaysian law.

Your legal position is strong: once you request cancellation, TextGuard AI must stop charging you at the next billing cycle. If they continue to charge you after you have submitted a written cancellation request, you can report this to the Federation of Malaysian Consumers Associations (FOMCA) or file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

What to do if TextGuard AI refuses to cancel

If you submit a cancellation request and the company does not honour it, follow this escalation path:

1. Send a written cancellation email to [email protected] with a clear subject line: "Formal cancellation request - [your account email]"
2. Wait 7 days for a response. Save this email as proof of your request.
3. If they do not respond or refuse to cancel, file a complaint with FOMCA at fomca.org.my or contact MDTCA directly.
4. If the company continues to charge you after your formal request, dispute the charge with your bank or credit card company within 60 days.

Tocancel recommends keeping all cancellation emails and responses in one folder on your computer. You may need these as evidence if you escalate the complaint to a regulator or your bank.

How to cancel TextGuard AI step by step

Cancellation is straightforward if you know where to look. Your first task is to identify which platform you used to subscribe - web browser, Apple App Store, or Google Play.

Cancel through the TextGuard AI website

If you signed up directly on the TextGuard AI website using a web browser, this is your cancellation method:

1. Log in to your TextGuard AI account at textguardai.com
2. Navigate to your account dashboard or settings area
3. Look for a section labelled "Subscription", "Billing", or "Plans"
4. Click the "Cancel Subscription" button or link
5. Follow any confirmation prompts. The system will ask you to confirm the cancellation.
6. Screenshot the confirmation page that says your subscription has been cancelled
7. Check your email for a cancellation confirmation message from TextGuard AI
8. Verify that your access continues until the end of your current billing period (you keep access paid-for content until that date)

If you cannot find the cancellation button on desktop, try switching to a desktop browser instead of mobile - some subscription dashboards display differently on mobile devices. If the option is still not visible, email [email protected] with the subject line "Unable to find cancellation option in my account dashboard" and include a screenshot of your account page.

Cancel if you subscribed via apple app store

If you signed up for TextGuard AI through an Apple device using the App Store subscription option, you must cancel through Apple, not through the TextGuard AI website:

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon (top right corner)
3. Select "Subscriptions"
4. Find TextGuard AI in the list of active subscriptions
5. Tap on TextGuard AI
6. Tap "Cancel Subscription"
7. Follow Apple's confirmation prompts
8. Screenshot the confirmation for your records

Apple will send you a confirmation email. This is your proof of cancellation. Your access continues until the end of your current billing period, even after you cancel.

Cancel if you subscribed via google play

If you signed up through the Google Play Store on an Android device, cancel there:

1. Open the Google Play Store app on your Android phone or tablet
2. Tap your profile icon (top right corner)
3. Tap "Manage your Google Account"
4. Navigate to the "Payments and subscriptions" tab
5. Select "Subscriptions"
6. Find TextGuard AI and tap it
7. Tap "Cancel subscription"
8. Follow Google's confirmation steps
9. Screenshot the confirmation page

Google will send you a confirmation email to your Google account email address. Save this as proof that you cancelled on the date shown.

Cancel by emailing support directly

If you cannot find the cancellation option or encounter any error, contact TextGuard AI support directly. This method also creates a written record of your cancellation request, which is valuable if you need to escalate later:

1. Send an email to [email protected] with a clear, professional subject line: "Subscription cancellation request - [your account email address]"
2. In the email body, include:
   • Your full name as it appears on your account
   • Your account email address
   • Your current plan name (Basic or Gold)
   • Your next billing date if you can see it in your dashboard
   • A simple statement: "I wish to cancel my TextGuard AI subscription effective immediately"
3. Send the email and wait 5 to 7 business days for a response
4. Save the email you sent and any response you receive
5. If support does not respond within 7 days, send a follow-up email marked "FOLLOW-UP" in the subject line

Tocancel has helped thousands of users resolve subscription disputes by maintaining clear email records. Email cancellation gives you undeniable proof that you requested to stop, which is critical if the company continues charging you later.

What happens after you cancel

Cancellation does not mean immediate loss of access. Understanding the grace period protects you from surprises.

Your access timeline after cancellation

When you cancel TextGuard AI, the company stops future billing but allows you to keep access until the end of your current billing cycle. This is fair treatment and complies with consumer law. For example, if your next billing date is 15 March and you cancel on 1 March, you retain full access to all features and your monthly allowance (word analysis, images, video, audio) until 15 March. On 15 March, your account access will either downgrade to a free tier (if one exists) or terminate entirely.

This "access until end of period" model is standard and protects you from paying for access you cannot use. You lose nothing by cancelling today if you know you have access for another two weeks.

Checking that your cancellation is permanent

After you cancel, take these steps to confirm it worked:

1. Log back into your TextGuard AI account 1 to 2 days after cancellation
2. Check your account status page - it should say "Cancelled" or "No active subscription"
3. Check your subscription details - no future billing date should be listed
4. Mark your calendar with the last day of your current access period
5. Monitor your credit card or bank statement for the next 30 days to ensure no charge arrives
6. If a charge appears after cancellation, contact your bank immediately and dispute it as an unauthorized charge

Do not wait passively. Actively verify your cancellation within a few days so you can escalate quickly if something went wrong.

Refunds and billing corrections

Understanding your refund rights is essential if you were charged without clear consent or after you requested cancellation.

When you are entitled to a refund

TextGuard AI typically does not offer refunds for time already used in your current billing cycle. However, you have a strong right to a refund in these situations:

• You were charged without your explicit consent or clear notice of the auto-renewal date
• The 24-hour trial converted to the full subscription without a clear warning or confirmation step
• You requested cancellation and the company continued charging you anyway
• You cancelled within 14 days of your first payment and can prove you never used the service

Malaysian consumer law gives you a 14-day "cooling-off period" to cancel a distance contract (which includes online subscriptions) without penalty. If you are still within this window, you have a strong case for a full refund.

How to request a refund

Email [email protected] with this subject line: "Refund request - [your account email]". Include:

• Your account email and full name
• The date you were charged and the amount in RM
• A brief explanation (for example: "I did not intend to subscribe beyond the 24-hour trial" or "I cancelled on [date] but was charged on [date]")
• A screenshot of your bank statement or credit card showing the charge
• If you cancelled within 14 days, state this clearly: "This request is within the 14-day cooling-off period under Malaysian consumer law"

If TextGuard AI refuses the refund or does not respond within 14 days, contact your bank or credit card company and dispute the charge. Your bank can reverse the transaction if you provide proof of your cancellation request or proof that you were charged without clear consent.

Common mistakes that delay cancellation

Cancellation can fail silently. If you made any of these errors, they may explain why you were still charged after you thought you had cancelled.

Confusing the website dashboard with app subscriptions

The biggest mistake is trying to cancel through the wrong platform. If you signed up using the Apple App Store, cancelling through the TextGuard AI website does nothing - Apple still sees an active subscription and will keep charging. The opposite is also true: if you signed up on the website, cancelling through the Google Play Store will not work. You must cancel on the same platform where you subscribed. Check your first email receipt from TextGuard AI or your bank statement - it will show which platform processed the charge.

Assuming your cancellation went through without confirmation

Many users click "Cancel Subscription" and assume it worked without waiting for a confirmation message. Sometimes the button fails silently, especially on mobile browsers. Always screenshot the confirmation page or wait for an email confirmation before considering the job done. If you do not receive a confirmation email within 24 hours, treat it as a failure and retry or contact support.

Cancelling too close to the billing date

If your next billing date is tomorrow and you cancel today, the company may process today's charge before the cancellation takes effect. Always cancel at least 3 to 5 days before your billing date to give the system time to update. Check your account for the exact billing date and set a phone reminder for 5 days before that date.

Forgetting about the 24-hour trial auto-renewal

The €0.70 trial converts to the full Gold plan automatically at 24 hours. If you thought you were just testing and forgot to cancel, you are now in a month-to-month contract. This is not a scam - it is clearly stated in the terms - but many users miss it. Set a phone reminder for 12 hours after you sign up so you remember to cancel before the conversion happens.

Step-by-step checklist before and after cancellation

Use this checklist to stay organized and reduce the risk of errors:

Print this table or save it to your phone. A disciplined approach prevents the stress of chasing refunds later.

Why customers cancel TextGuard AI

Understanding why others cancel helps you decide whether cancellation is right for your situation.

Common reasons for cancellation

Users most often cancel TextGuard AI for these reasons: they only needed it for a one-time project and did not realize it was a recurring subscription; they found a cheaper alternative; they discovered the auto-renewal happened without a clear warning; or they were unhappy with the detection accuracy. Some users also cancel because the support response time is slow or the platform lacks live chat support.

If your reason is a cheaper alternative, Tocancel recommends comparing the feature set and monthly allowances side by side. You might save more by downgrading to the Basic plan than cancelling entirely. If your reason is poor detection accuracy, contact support first - they may be able to explain how to use the tool more effectively before you give up.

What to do if you need to cancel your trial quickly

If you signed up for the €0.70 trial and want to avoid the auto-renewal, speed matters. You have only 24 hours.

The 24-hour trial danger zone

The trial auto-converts to the Gold plan at the 24-hour mark unless you cancel beforehand. Set a phone reminder for 12 hours after you sign up so you have a buffer. Log into your account, navigate to the cancellation option, and cancel immediately. Do not wait until hour 23 - technical delays could cause the conversion to happen first.

If you miss the 24-hour window and are charged RM199.50 for Gold, you still have options. Contact [email protected] with the subject "Unintended upgrade from trial - refund request" and explain that you did not mean to proceed beyond the trial. If you are within 14 days of the charge, you have a legal right to cancel and request a refund under the Consumer Protection Act 1999.

If you used TextGuard AI across multiple platforms

Some users sign up on the website and later download the app, creating multiple subscriptions by accident. If this happened to you, you must cancel on each platform separately.

Finding and cancelling duplicate subscriptions

Check all three places where you may have a subscription:

1. Log into textguardai.com and check your account status
2. Check the Apple App Store subscription list (if you use an iPhone or iPad)
3. Check the Google Play Store subscription list (if you use an Android phone)

If you find active subscriptions in more than one place, cancel on each separately. Then request a refund for any duplicate charges. Include evidence that you did not intend to subscribe twice - for example, a screenshot showing two different subscription dates. Tocancel can help you prepare this documentation if you need to escalate to a regulator.

Your next steps and contact information

Cancellation is in your hands. You now know your rights under Malaysian law, you have clear step-by-step instructions, and you understand the timeline. The final step is action.

How to contact TextGuard AI directly

For cancellation or support, use these verified contact methods:

• Email: [email protected] (primary contact)
• Alternative email: [email protected]
• Zendesk support: [email protected]
• Website: textguardai.com/contact (for support form)
• FAQ page: textguardai.com/faq (includes cancellation guidance)

There is no physical mailing address available, no phone number, and no live chat. Email is your only direct option. Expect a response within 5 to 7 business days, though response times can vary.

How to escalate if TextGuard AI refuses to cooperate

If TextGuard AI ignores your cancellation request or continues charging you, follow this escalation path:

1. Send a formal written cancellation email (as described above) and keep a copy
2. Wait 7 days for a response
3. If no response, file a complaint with the Federation of Malaysian Consumers Associations (FOMCA) at fomca.org.my or call their hotline
4. Contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA) if FOMCA does not resolve the issue
5. Dispute the charge with your bank if charges continue after your cancellation request (your bank will reverse it with proof)

You have legal backing. The Consumer Protection Act 1999 gives you the right to cancel a month-to-month subscription and requires the company to honour that request. If they fail, regulators will act on your behalf.

Summary: your rights and your power

You have the right to cancel TextGuard AI at any time. You do not owe the company months of notice or a good reason. Once you submit a cancellation request, the company must stop charging you at your next billing cycle. If they continue to charge you after cancellation, that is an illegal practice under Malaysian consumer law.

Tocancel has helped thousands of consumers cancel similar subscriptions and recover unauthorized charges. Whether you are cancelling because the trial converted without clear warning, because you found a cheaper alternative, or because you simply do not need the service anymore, your cancellation is valid. Take the steps outlined in this guide today - log in, find the cancellation button, submit your request, and screenshot the confirmation. Do not delay. Your money is at stake.

If you encounter resistance from TextGuard AI, remember that Tocancel provides detailed guidance for consumer disputes and regulatory escalation. Visit Tocancel at tocancel.com to access templates, contact details for Malaysian consumer regulators, and step-by-step dispute resolution resources. You have the law on your side, and Tocancel is here to help you use it.