Cancel Time Out: The Right Way

How to cancel Time Out in malaysia and protect your billing

What Time Out is and what you may have paid for

Time Out is a global media brand that publishes guides about food, events, nightlife, culture and travel across cities worldwide. It began in London in 1968 and now operates as a digital publishing platform with ticketing offers and selected paid products across different markets.

In Malaysia, the situation is straightforward: most Time Out content remains free to access. The company does not operate a standard recurring subscription plan locally as of 2026. What you see instead is a free editorial site covering things to do in Kuala Lumpur, Penang and other major Malaysian cities. However, Time Out does offer occasional paid features and one-time purchases in some regions, which may have led to confusion about billing.

Understanding what malaysian readers have purchased

Confusion often arises because Time Out blends free content, promotional offers, vouchers and occasional paid features across its platform. According to verified data, an Ad-Free Service option has been priced at approximately RM10 as a one-time purchase rather than a recurring monthly charge.

Importantly, Time Out's Terms of Service state that subscriptions can automatically renew unless you cancel before the renewal date. This means if you were charged unexpectedly, you may have purchased a direct web subscription, a mobile app subscription through Apple App Store or Google Play, or a one-off deal. Understanding which payment method triggered the charge is essential before you cancel.

How Time Out operates for malaysian users

Many Malaysian users experience frustration because Time Out lacks strong local customisation. You may expect a clear local billing page, Malaysian customer support and a straightforward cancellation button, but the platform's paid features are not heavily tailored to Malaysia based on available information.

There is no verified recurring pricing list displayed in Malaysian Ringgit (RM) for local users. Support flows through the help page and email at [email protected], with no publicly listed phone support or live chat available. This can make the cancellation process feel unclear if you are unfamiliar with international SaaS (Software as a Service) platforms. Tocancel has documented these gaps to help Malaysian consumers navigate the process more confidently.

Your consumer rights under malaysian law

As a Malaysian consumer, you have clear legal protections when dealing with paid online services. The Consumer Protection Act 1999 governs all commercial transactions in Malaysia, including subscriptions and digital services.

What the law says about automatic renewals

Under the Consumer Protection Act 1999, unfair contract terms are prohibited. This means Time Out cannot legally impose automatic renewals without your explicit prior consent, nor can it make cancellation unreasonably difficult. If you were charged without clear notice that your free trial would convert to a paid subscription, you have grounds to dispute the charge.

Your legal position is strong: you have the right to cancel any subscription service within a reasonable timeframe, and the company must process cancellations without imposing hidden penalties. If Time Out refuses to refund disputed charges, you can escalate to the Federation of Malaysian Consumers Association (FMCA) or lodge a complaint with the Malaysian Department of Domestic Trade and Consumer Affairs (KPDNHEP).

Your right to a refund

If you were charged without clear consent, you have the right to request a refund. Malaysian consumer law does not require companies to offer refunds for digital services you have actively used, but it does require them to honour cancellations and cease billing immediately after cancellation. If you cancel before your next renewal date, you should not be charged again.

Document every step of your cancellation attempt. Keep screenshots of your account page, the cancellation request, any confirmation emails and your payment records. This evidence becomes crucial if you need to escalate to KPDNHEP. Tocancel recommends treating this documentation as your insurance policy against future disputes.

How to cancel Time Out step by step

Follow these steps carefully to ensure Time Out stops billing you after your next renewal date or immediately, depending on the service terms.

Before you cancel: essential checks

Before clicking any cancel button, gather the information you need to protect yourself. Your concern about being charged again after cancellation is valid and preventable with preparation.

1. Log in to your Time Out account immediately
   • Visit timeout.com and enter your login credentials
   • If you cannot remember your password, use the "Forgot Password" link
2. Screenshot your current plan and renewal date
   • Take a clear photo or screen capture of your account dashboard showing the active plan
   • Note the exact date of your next renewal in your phone calendar
   • Include any subscription name, reference number or order ID visible on the page
3. Locate your payment method confirmation
   • Find the email receipt from your initial purchase or last renewal
   • Check your bank statement or credit card bill for the Time Out charge line
   • Note whether the charge came from Time Out directly, Apple App Store or Google Play
4. Determine where you purchased the service
   • Direct purchase on timeout.com = cancel via the website
   • Apple App Store subscription = cancel through Apple settings only
   • Google Play subscription = cancel through Google Play only

Cancel a direct Time Out web subscription

If Time Out billed you directly (not through Apple or Google), use this method to cancel your subscription through the website.

1. Log in to your Time Out account at timeout.com
2. Navigate to your account settings
   • Look for a menu icon or your name/profile in the top right corner
   • Select "Account" or "Settings"
   • Click on "Subscription" or "Billing" if these options appear
3. Locate and click the "Cancel Subscription" button
   • Read any final warning message carefully
   • Confirm you understand the cancellation date and any final charges
4. Complete the cancellation confirmation process
   • Tick any confirmation boxes if prompted
   • Click "Confirm Cancellation" or the final submit button
   • Wait for the page to display a success message
5. Save your cancellation confirmation
   • Screenshot the success page showing the cancellation date
   • Check your email inbox and spam folder for a cancellation confirmation email from [email protected]
   • Save this email as proof of cancellation
6. If you cannot find the cancellation option
   • Visit the Time Out Help Centre at timeout.com/help
   • Search for "cancel subscription" or "billing"
   • Email [email protected] with the subject "Subscription Cancellation Request" and include your account email address

Cancel an apple app store subscription

If you purchased Time Out through the Apple App Store on an iPhone or iPad, you must cancel through Apple settings, not through the Time Out app or website.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
   • On some older iOS versions, tap "iCloud" instead
3. Tap "Media and Purchases" or "iTunes and App Stores"
4. Tap "View Apple ID"
   • You may be asked to authenticate with Face ID, Touch ID or your Apple password
5. Tap "Subscriptions"
   • Look for "Time Out" in the list of active subscriptions
6. Tap "Time Out"
7. Tap "Cancel Subscription"
   • Read the cancellation details and confirm the date your access will end
8. Screenshot the cancellation confirmation screen

Cancel a google play subscription

If you purchased Time Out through Google Play on an Android device, cancel through Google Play settings only.

1. Open the Google Play Store app on your Android device
2. Tap the profile icon in the top right corner
3. Tap "Manage subscriptions"
4. Find and tap "Time Out" in your list of subscriptions
5. Tap "Cancel subscription"
   • Review the cancellation terms and end date
6. Follow any additional prompts to confirm the cancellation
7. Screenshot the cancellation confirmation page

What happens after you cancel Time Out

Understanding what occurs in the days and weeks following your cancellation request helps you verify the process worked correctly.

Your access and billing after cancellation

Once you cancel, Time Out will stop billing you on your next renewal date. However, you usually retain access to any paid features until that date arrives. For example, if you cancel on 15 January and your renewal was scheduled for 30 January, you keep access until 29 January at 11:59 PM, then lose it automatically.

Some one-time purchases (like the RM10 Ad-Free Service) may grant permanent access even after cancellation, since they do not auto-renew. Your cancellation confirmation email should clarify whether your access continues or ends on a specific date. Tocancel advises you to re-read this email carefully to avoid surprises.

Verify that billing has stopped

Do not assume cancellation worked simply because you clicked the button. Take active steps to confirm Time Out will not charge you again.

1. Wait until your original renewal date passes
   • Mark it in your calendar
   • Check your bank account or credit card statement the day after to confirm no charge appears
2. Check your email for any renewal charge notifications
   • If you receive a charge email after cancellation, this is a billing error
   • Keep this email as evidence of the mistake
3. Log in to your Time Out account (if possible) and verify the subscription shows as cancelled
   • Some systems delete cancelled accounts, while others mark them "Cancelled" - both are normal
4. Monitor your account for 60 days after the original renewal date
   • Delayed charges or duplicate billings sometimes appear weeks later
   • If you spot an unexpected charge, contact [email protected] immediately with your cancellation confirmation number

Pricing and refund options for malaysian customers

Understanding Time Out's pricing structure and your refund eligibility helps you assess whether you should pursue a refund claim.

Current and historical pricing

Requesting a refund from Time Out

You have the right to request a refund if you were charged without clear consent or if the service was misrepresented. Under Malaysian consumer law, you should make a refund request within a reasonable timeframe of discovering the unauthorised charge.

Email [email protected] with the subject "Refund Request" and include the following information:

1. Your full name and account email address
2. The date of the charge you dispute
3. The amount charged (in RM or the currency shown on your statement)
4. A clear explanation of why you believe the charge was unauthorised
   • Example: "I did not consent to automatic renewal after my free trial ended"
5. Attachments: screenshots of the charge, the cancellation confirmation and your account page
6. A polite but firm request for a full refund within 7 days

Time Out typically responds within 5 to 10 business days. If they refuse or do not respond, escalate to the Federation of Malaysian Consumers Association (FMCA) or file a complaint with KPDNHEP (Kementerian Perdagangan Domestik dan Hal Ehwal Pengguna). Tocancel has helped thousands of consumers recover unauthorised charges by following this escalation path.

Common mistakes to avoid when cancelling Time Out

Cancellation errors are frustrating and preventable. Learning from others' mistakes now saves you stress and money later.

Mistake 1: cancelling in the app instead of online

If you purchased Time Out through Apple App Store or Google Play, cancelling through the Time Out app or website does nothing. You must cancel through Apple Settings or Google Play settings only. Many users delete the app or click "cancel" in the app itself, then continue to be billed because the subscription was never actually cancelled in the store system.

Mistake 2: not saving cancellation confirmation

Time Out may not send a confirmation email, or it may land in your spam folder. If you cannot produce proof of cancellation and a charge appears later, Time Out can claim you never cancelled. Always take a screenshot of the success page and save any confirmation email.

Mistake 3: assuming cancellation worked without verification

Many users cancel but fail to check their bank account when the renewal date passes. By the time they notice a charge, weeks have passed and their evidence is weaker. Set a phone reminder for one day after your renewal date to verify no charge appeared.

Mistake 4: using the help page without saving the ticket number

If you email [email protected], note the exact date and time of your email. If support does not respond within 7 days, you have evidence of poor customer service for your escalation to KPDNHEP. Write down any ticket number or reference provided.

Mistake 5: waiting too long to cancel before renewal

Time Out states that cancellations must occur before the renewal date. If you cancel the day of renewal, you may still be charged. Cancel at least 2 to 3 days before your renewal date to allow processing time.

Checklist: before and after you cancel

Use this checklist to ensure you complete every step of safe cancellation.

Escalation: what to do if Time Out refuses to cancel or refund

You have clear legal remedies if Time Out ignores your cancellation request or refuses to process a refund claim.

Step-by-step escalation process

1. Send a formal email to [email protected]
   • Subject: "Final Notice: Cancellation and Refund Request"
   • State your cancellation request date and current situation clearly
   • Attach all evidence: screenshots, receipts and previous emails
   • Give Time Out 7 days to respond
2. If no response within 7 days, file a complaint with KPDNHEP online at http://www.kpdnhep.gov.my
   • KPDNHEP is Malaysia's official consumer protection authority
   • They investigate unfair billing practices and force refunds when warranted
3. Contact the Federation of Malaysian Consumers Association (FMCA)
   • FMCA can advise you and may escalate your case further
   • They have a stronger negotiating position with international companies
4. If the amount is significant (over RM5,000), consider filing a small claims case
   • The Kuala Lumpur Small Claims Court handles consumer disputes up to RM5,000
   • You can represent yourself or hire an inexpensive legal advisor

Tocancel strongly advises documenting every interaction. Time Out is far more likely to refund you once they receive an official complaint from KPDNHEP, as ignoring such complaints carries legal consequences for the company.

Contact information and cancellation address

Use these official channels to contact Time Out about cancellation or billing disputes.

How to reach Time Out for cancellation support

Email: [email protected]

Help Centre: timeout.com/help (search for "cancel" or "subscription")

Company address (Malaysia): Time Out Solutions Sdn. Bhd., Malaysia. Note: this is the registered business address and may not directly handle cancellations. Email is the primary method.

No phone support or live chat is publicly available. Email remains your only direct contact method.

Malaysian consumer protection contacts

KPDNHEP (Kementerian Perdagangan Domestik dan Hal Ehwal Pengguna): http://www.kpdnhep.gov.my | Telephone: 1-800-886-800 (toll-free)

Federation of Malaysian Consumers Association (FMCA): Phone: 03-2282 2880 | Website: fmca.org.my

Small Claims Court (Kuala Lumpur): For disputes under RM5,000

Summary: take control of your Time Out cancellation today

Cancelling Time Out in Malaysia is straightforward once you understand the platform, your rights and the correct process for your payment method. Time Out operates as a largely free editorial service in Malaysia, but its occasional paid features can lead to unexpected charges if you do not actively manage your subscription settings.

You have legal protections under the Consumer Protection Act 1999. You can cancel at any time before your renewal date, and Time Out must stop billing you immediately after cancellation. If a charge appears after you cancel, you have the right to request a refund and escalate to KPDNHEP if Time Out refuses.

Start by logging in now, taking screenshots of your current plan and renewal date, then following the cancellation steps for your payment method (website, Apple or Google). Save every confirmation email and monitor your bank account after the renewal date to verify the cancellation worked. If a problem arises, escalate professionally to [email protected], then to KPDNHEP if necessary.

Tocancel has helped thousands of Malaysian consumers cancel subscriptions, recover unauthorised charges and understand their rights under consumer protection law. You are not alone in this process, and the law is on your side. Tocancel's step-by-step guides, contact information and escalation paths empower you to cancel confidently. Start your cancellation today, and Tocancel's resources remain available to support you through every stage of the process.