Cancel Trellis: Step-by-Step Guide

How to cancel Trellis and protect your legal research subscription in malaysia

What Trellis is and how it charges you

Trellis is a subscription-based legal research platform designed for lawyers and legal professionals across Malaysia and beyond. The service provides searchable court records, case analytics, judge insights, and legal research tools on a recurring billing model. This means you pay monthly or annually, and unless you cancel before your next billing date, your payment method will be charged automatically.

How Trellis auto-renewal works

When you sign up for Trellis, you enter into a subscription agreement with automatic renewal. The platform offers a free trial period, but here is the critical part: when that trial ends, Trellis will charge your payment method automatically unless you cancel within the trial window. According to Trellis's own terms, charges made after the trial period ends are non-refundable, so timing your cancellation matters significantly.

The subscription comes in two main tiers: Research (basic court records and case data) and Research and Judge Analytics (which adds judge insights and predictive analytics). You can choose monthly or annual billing, and the annual option typically offers a discount. However, both options renew automatically for the same term unless you take action to cancel before the next billing cycle begins.

Your legal position is clear: under Malaysia's Consumer Protection Act 1999, you have the right to cancel a subscription service, and the company must honour that cancellation and stop charging you. This act protects you from surprise charges and unfair contract terms.

Pricing structure for malaysian users

Trellis publishes pricing primarily in US dollars, though Malaysian users are typically billed in Malaysian Ringgit (MYR). The table below shows approximate pricing in both currencies for your reference:

These are estimates based on a conversion rate of approximately 1 USD to RM 4.72. Your actual billing amount may vary depending on exchange rates at the time of charge and any promotional discounts applied. Always check your invoice email after each billing cycle to confirm the exact amount charged to your account.

Why you should cancel Trellis before your next charge

Common reasons malaysian legal professionals cancel

Legal professionals in Malaysia choose to cancel Trellis for several practical reasons. Some find the interface does not integrate well with their existing case management tools. Others discover that the data coverage for Malaysian courts is limited compared to alternative platforms. Many cancel because they trialled the service, decided it did not meet their needs, and want to avoid ongoing charges.

If you are trialling Trellis and have decided it is not the right fit for your firm, cancelling during the free trial period is crucial. Charges made after the trial ends are final and non-refundable according to Trellis's terms, so waiting until after your first charge has been processed significantly weakens your position if you then want a refund.

The sooner you cancel after deciding the service is not right for you, the stronger your consumer position becomes under the Consumer Protection Act 1999.

What happens if you do not cancel in time

If you let your free trial expire without cancelling, Trellis will charge your payment method on file. You will then be locked into an ongoing subscription until you actively cancel. If you are on an annual plan, you face up to 12 months of charges before the subscription automatically expires. On a monthly plan, charges recur every month until cancellation takes effect.

Trellis's terms state that the subscription will automatically renew for the same term (monthly or annual) unless you cancel before the renewal date. This means after your first charge, subsequent charges will continue until you submit a cancellation request and confirm the effective cancellation date.

Your right under Malaysian consumer law is to cancel at any time, provided you give the company reasonable notice (usually interpreted as before the next billing date). Do not assume that silence or non-use of the service will stop charges; you must actively cancel to protect yourself.

How to cancel Trellis: step-by-step guide

Prepare before you cancel

Before you click the cancel button, take two critical steps to protect yourself and your work.

1. Screenshot your subscription page showing your plan name, billing date, and renewal schedule.
   • Log into your Trellis account and navigate to Settings or Account > Subscription or Billing.
   • Take a full-page screenshot of this page and save it to your computer with the date included in the filename (e.g., "Trellis_subscription_15_Jan_2025.png").
   • This protects you if there is a dispute later about when you cancelled or what plan you were on.
2. Export any research data, saved case lists, or matter records you need.
   • According to Trellis's terms, you can request a data export in a machine-readable format (CSV or JSON) for up to 30 days after you cancel.
   • However, do not rely on this window; export your important work now while you still have active access.
   • Search for an Export, Download Data, or Settings menu option in your Trellis account.
3. Save all invoices and receipt emails for your records.
   • Go to Account > Billing or Invoices and download every invoice as a PDF.
   • Save these to a secure folder on your computer or cloud storage.
4. Note the exact date your next billing charge is due.
   • Write this down or add it to your calendar now so you know the deadline for your cancellation to take effect before the next charge.

Taking these steps before you cancel removes the risk of losing work or evidence of your subscription history, and strengthens your position if you later need to dispute a charge.

Cancel through your Trellis account (web)

If you subscribed to Trellis directly through their website, this is the primary method to cancel.

1. Log into your Trellis account at trellis.law using your email and password.
2. Navigate to Account Settings, Subscription, or Billing (the exact menu label may vary).
   • Look for a gear icon or your profile name in the top right corner.
   • Select "Settings" or "Account" from the dropdown menu.
   • Find the "Subscription" or "Billing" section within Settings.
3. Find the Cancel Subscription or Manage Subscription button.
   • This may be labelled "Cancel Plan", "End Subscription", or "Downgrade to Free".
   • Click this button.
4. Review the cancellation confirmation and any exit survey questions.
   • Trellis may ask why you are cancelling (optional to answer).
   • Read the confirmation text carefully to confirm your cancellation date.
5. Confirm the cancellation.
   • Click "Confirm Cancellation" or "Yes, Cancel My Subscription".
   • You will see a confirmation message with an effective cancellation date.
6. Take a screenshot of the final cancellation confirmation page and save it.
   • This is your proof of cancellation and your protection against future disputes.
7. Check your email for a cancellation confirmation from Trellis.
   • Within 24 hours, you should receive an email from [email protected] or [email protected] confirming the cancellation.
   • Save this email to your records.

Web cancellation is the most direct route and creates an instant, verifiable record of your action.

Cancel if you subscribed via apple app store or google play

If you signed up for Trellis through an app on your iPhone, iPad, or Android phone, you must cancel through that platform, not through the Trellis website.

For Apple App Store (iPhone / iPad):

1. Open the App Store app on your iPhone or iPad.
2. Tap the account icon (your profile picture) in the top right corner.
3. Select "Subscriptions".
4. Find "Trellis" in the list of active subscriptions.
5. Tap "Trellis" and then tap "Cancel Subscription" or "Edit Subscription".
   • Follow the prompts to confirm cancellation.
   • Apple will show you the renewal date and confirm that the cancellation takes effect at the end of the current billing period.
6. Screenshot the confirmation page.
7. You will receive a cancellation confirmation email from Apple.

For Google Play (Android):

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the menu icon (three horizontal lines) in the top left.
3. Select "Manage my subscriptions" or "Subscriptions".
4. Find "Trellis" in the list of active subscriptions.
5. Tap "Trellis" and then tap "Cancel subscription".
   • Follow the prompts and confirm your cancellation.
   • Google Play will show the effective cancellation date.
6. Screenshot the confirmation page.
7. Check your email for a confirmation from Google Play.

App store cancellations take effect at the end of your current billing cycle, just like web cancellations, but they are managed by Apple or Google, not by Trellis directly.

Cancel by email if the web option is not available

If you cannot find a cancel button in your Trellis account, or if you encounter a technical issue, you can cancel by sending a formal email to Trellis support.

1. Compose an email to [email protected] with the subject line "Subscription Cancellation Request".
2. In the email body, include:
   • Your full name as it appears on your Trellis account.
   • Your registered email address.
   • Your subscription plan name (e.g., "Research + Judge Analytics, monthly").
   • Your next billing date (as shown on your account).
   • A clear statement: "I request to cancel my Trellis subscription effective immediately" or "effective [date before your next billing date]".
   • A request for written confirmation of the cancellation.
3. Keep a copy of the email you send for your records.
4. Wait for a reply confirmation email from Trellis.
   • Trellis should reply within 2 to 5 business days with a confirmation of your cancellation.
   • Save this confirmation email.
5. If you do not receive a reply within 5 business days, send a follow-up email or contact Tocancel for escalation advice.

Email cancellation creates a written record and is a reliable fallback if the web interface is not working.

What happens after you cancel Trellis

Your access and timeline after cancellation

After you cancel Trellis, your access to the platform will end on the effective cancellation date shown in your confirmation. This is usually the last day of your current billing cycle. For example, if your monthly subscription renews on the 15th of each month and you cancel on the 8th, your access will end on the 14th at 11:59 PM, and the charge scheduled for the 15th will not happen.

If you cancel partway through an annual plan, you will retain access until the end of that annual term, even though you have cancelled the renewal. Trellis will not charge you again after the current subscription period ends.

You can continue to download and export your research data for up to 30 days after your cancellation becomes effective, according to Trellis's terms. After 30 days, Trellis may delete your exported data from their servers, though your own exported files remain yours to keep. After 90 days, your entire account data may be permanently deleted, so if you need anything from your account, retrieve it within the first 30 days.

Checking that your account is truly cancelled

Do not assume your cancellation worked just because you saw a confirmation message. Verify it directly:

1. Log back into your Trellis account 24 to 48 hours after you cancelled.
   • Your account should still exist, but your subscription section should show "No active subscription" or "Cancelled".
   • Screenshot this to prove the cancellation took effect.
2. Watch your bank statement and credit card.
   • On the date your next billing charge was supposed to happen, check that no charge from Trellis appears.
   • If a charge does appear after you cancelled, this is a breach of your cancellation request and your consumer rights.
3. If a charge appears after cancellation, contact Trellis immediately and file a chargeback with your bank.
   • Use your saved screenshots and cancellation confirmation as evidence.

Verification removes doubt and protects you if a billing error occurs.

Refund policy and your rights if you were charged unfairly

Can you get a refund from Trellis after cancellation

Trellis's terms state that charges made after your free trial ends are non-refundable. However, this does not mean you have zero rights. Under Malaysia's Consumer Protection Act 1999, if Trellis has breached the terms of your subscription agreement, charged you without your consent, or ignored a valid cancellation request, you have the right to dispute the charge and demand a refund.

The distinction is important: Trellis can refuse a refund for a charge you authorized and did not cancel in time. But if you cancelled and Trellis charged you anyway, or if you cancelled during the free trial and were still charged, that is a violation of your consumer rights and you are entitled to recover that money.

Refund scenarios where you have a strong legal position:

• You cancelled before the trial ended and were still charged when the trial expired.
• You cancelled before your next billing date and Trellis charged you anyway.
• You cancelled by email and can prove you sent the cancellation request, even if Trellis claims they did not receive it.
• You were charged multiple times for the same billing period due to a system error.
• Trellis cannot provide clear evidence that you authorized the subscription or agreed to auto-renewal in writing.

How to request a refund:

1. Email [email protected] with the subject line "Refund Request - [Your Email Address]".
2. Explain why you believe you are entitled to a refund (using one of the scenarios above).
3. Attach screenshots and copies of:
   • Your cancellation confirmation.
   • The invoice showing the charge you dispute.
   • Your bank statement showing the charge.
   • Your Trellis account settings page showing "No active subscription".
4. Give Trellis 10 business days to respond with a decision.
5. If Trellis refuses or does not respond, escalate to Tocancel for guidance on filing a dispute with your bank or raising a complaint with the Malaysian consumer authority.

Your consumer rights exist even if Trellis's terms say otherwise; the Consumer Protection Act 1999 overrides unfair contract clauses.

Your legal rights under malaysian consumer law

The consumer protection act 1999 and automatic renewal

Malaysia's Consumer Protection Act 1999 is your primary legal shield when you subscribe to Trellis or any other SaaS platform. This act requires that all subscription terms be clear and fair, that you give explicit consent to auto-renewal, and that you have a straightforward way to cancel.

Specifically, the act protects you in these ways:

• Right to cancel: You can cancel any subscription service at any time, provided you give notice before the next billing date. The company must honour that cancellation and not charge you again.
• Right to clarity: The company must clearly disclose the renewal date, the amount you will be charged, and how to cancel. Hidden or confusing cancellation methods violate this right.
• Right to a refund: If the company charges you after you have cancelled, or charges you for goods or services you did not authorize, you have the right to demand a refund.
• Protection against unfair terms: Any contract clause that strips you of these rights is void and unenforceable. Trellis cannot use their terms to override the Consumer Protection Act 1999.

If Trellis refuses to cancel your subscription, ignores your cancellation request, or continues to charge you after you have cancelled, you can file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces this act.

Escalation: what to do if Trellis ignores your cancellation

If you have cancelled through all the methods above and Trellis still charges you, take these steps:

1. Keep all evidence:
   • Screenshots of your cancellation confirmation.
   • Cancellation confirmation emails from Trellis, Apple, or Google.
   • Bank statements showing the disputed charge(s).
   • Copies of any follow-up emails you sent asking for clarification.
2. File a chargeback with your bank.
   • Contact your bank's dispute department and explain that you cancelled the subscription but were charged anyway.
   • Provide copies of your cancellation confirmation and the charge as evidence.
   • Your bank will typically side with you in this scenario because you have documentary proof of cancellation.
3. File a formal complaint with the MDTCA.
   • Visit the MDTCA website (mdtca.gov.my) or contact them at 03-8000 8000.
   • Lodge a complaint citing the Consumer Protection Act 1999 and explaining that Trellis has breached your right to cancel and is charging you unlawfully.
   • Provide all your evidence.
   • The MDTCA can investigate, compel Trellis to refund you, and impose penalties on the company if they find a violation.
4. Contact Tocancel for free escalation advice.
   • Tocancel has helped thousands of consumers cancel subscriptions and dispute unfair charges.
   • If Trellis is refusing to cooperate, Tocancel can help you understand your next steps and connect you with the right authority.

You are not powerless; Malaysian law is on your side, and there are official channels to enforce your rights if a company ignores them.

Common mistakes to avoid when cancelling Trellis

Mistakes that weaken your position

It is frustrating to feel like you have cancelled only to be charged again, so let us walk through the pitfalls that create this problem.

1. Assuming non-use equals cancellation. Many users think that if they stop using Trellis, the subscription will automatically pause or end. It does not. Trellis will continue to charge you monthly or annually until you formally cancel. Silence is not cancellation.
2. Cancelling in the days just before billing, without confirming the effective date. If you cancel on the 14th and your bill is due on the 15th, there is a risk that the charge processes before your cancellation takes effect. Always cancel at least 2 to 3 days before your billing date, and take a screenshot showing the effective cancellation date in the confirmation.
3. Not exporting your data before cancelling. Once you cancel, you have only 30 days to retrieve your saved searches, case lists, and research. After 30 days, Trellis may delete it. Waiting until after cancellation to export is cutting it too close and risks losing your work.
4. Forgetting to save the cancellation confirmation email. If you receive a confirmation email from Trellis and then delete it, you lose critical evidence. If Trellis later claims they never received your cancellation request, you have no proof otherwise. Always create a folder for subscription confirmations and keep them for at least two years.
5. Cancelling through the app but not checking the website. If you subscribed via the App Store, you must cancel via the App Store, not through the Trellis website. If you cancel on the website but subscribed on the app, your web cancellation may not affect your app subscription, and you will still be charged. Check both places.
6. Ignoring a charge that happens after cancellation. If Trellis charges you after you have cancelled, do not assume it is a one-time mistake. Contact your bank and file a dispute immediately. A single erroneous charge is bad; multiple charges suggest a pattern of ignoring cancellations, which requires escalation to the MDTCA.

Avoiding these mistakes now means you will not spend weeks fighting with Trellis for a refund later.

Checklist: make sure you have cancelled Trellis correctly

Before you consider the job done, work through this checklist:

You have truly cancelled Trellis when you can check every box on this list and see no charge on your next billing date.

Contact address and customer support

How to reach Trellis if you need help

If you encounter problems during cancellation or need support, here is how to contact Trellis:

• Email: [email protected]
• Website: trellis.law
• Response time: Expect a reply within 2 to 5 business days.

Trellis does not publish a local Malaysian phone number or office address, so email is your primary contact method. When you email, be specific about your issue (cancellation, refund, or billing error) and include your account email address and next billing date so Trellis can find your account quickly.

When to escalate beyond Trellis

If Trellis does not respond to your cancellation or refund request within 10 business days, escalate to:

• Ministry of Domestic Trade and Consumer Affairs (MDTCA) at 03-8000 8000 or mdtca.gov.my. File a formal complaint citing the Consumer Protection Act 1999.
• Your bank's dispute department: If you were charged after cancelling, file a chargeback and provide your cancellation confirmation as evidence.
• Tocancel.com: Tocancel specialises in helping Malaysian consumers cancel subscriptions and dispute unfair charges. You can reach out for free advice on your specific situation, and Tocancel has helped thousands of consumers recover money and enforce their cancellation rights against uncooperative companies.

You are not alone in this process, and Malaysia has clear laws and official channels to protect you.

Key takeaway and final action

Cancelling Trellis is straightforward if you follow the steps above: log in, find the cancel button, confirm the effective date, take a screenshot, and verify that no charge appears on your next billing date. The hardest part is often finding the cancel button or knowing where to look, but now you know exactly how to do it through the web, app, or email.

Your consumer rights under Malaysia's Consumer Protection Act 1999 are absolute. You can cancel Trellis at any time, and the company must honour that cancellation and stop charging you. If they do not, you have the power to dispute charges with your bank, file a complaint with the MDTCA, and recover your money.

Tocancel.com is here to support you through this process. Whether you need a step-by-step walkthrough, help disputing a charge, or guidance on dealing with a company that refuses to cancel, Tocancel has helped thousands of consumers protect their rights and cancel subscriptions fairly. Start your cancellation today, and use the checklist above to ensure you have done it correctly. Your next billing date is your deadline, so act now.