Cancel Vizorvpn: The Right Way

How to cancel VizorVPN in malaysia: your consumer rights and step-by-step guide

What you need to know about VizorVPN

VizorVPN is a subscription-based virtual private network service that encrypts your internet connection and masks your location. You pay a monthly fee to access secure browsing, change your virtual location, and bypass geo-blocks. In Malaysia, many users subscribe to VizorVPN for streaming, public WiFi security, or privacy protection. The service operates entirely online, with no physical office or postal address published in Malaysia.

What VizorVPN actually offers you

You subscribe to VizorVPN for encrypted data transmission, location spoofing, and the ability to access content restricted by geography. If you use the service on a monthly plan, you pay approximately RM47.20 (USD 10.00) per billing cycle. The company advertises 24/7 support, but the only documented contact channel is email: [email protected]. There is no published phone line or live chat system in the publicly available material.

Common reasons Malaysian users activate VizorVPN include streaming international content, securing connections on cafe WiFi, and protecting browsing privacy. However, some users report slower speeds on distant servers and intermittent access to local Malaysian content while the VPN is active. These issues matter most before your next billing date, because they directly affect whether you will continue paying.

Why transparency is difficult with VizorVPN

VizorVPN does not publish a Malaysia-specific payment page, support phone number, or clear cancellation instructions in English. Your best resource is the Help Centre at vizorvpn.com/help, but even that page does not outline a step-by-step cancellation process. This lack of transparency is precisely why documenting your subscription and charges from day one matters so much.

When you subscribe, you agree to the company's Terms of Service, but VizorVPN has not published a local Malaysian office address where you can send formal cancellation notice. This means your cancellation evidence (email confirmation, screenshots, payment records) becomes your most powerful tool if a dispute arises. Tocancel helps thousands of Malaysian consumers navigate exactly this type of unclear cancellation scenario every month.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you as a consumer, even when buying services online from companies without a local address.

What the consumer protection act 1999 guarantees you

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (any purchase made online or by phone) within 14 calendar days of receipt, without penalty or explanation. A "distance contract" includes all VPN subscriptions purchased over the internet. This cooling-off period is your legal shield, and it applies to VizorVPN subscriptions purchased from Malaysia, regardless of where the company is based.

Your legal position is straightforward: if you subscribed to VizorVPN within the last 14 days, you can cancel and claim a full refund. The company must refund your payment within 14 days of receiving your cancellation notice. If VizorVPN refuses, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces consumer law in Malaysia.

Beyond the 14-day window, you still have cancellation rights under the Consumer Protection Act 1999. You can cancel at any time, but the company may charge you for the service already delivered (up to the cancellation date). Many VPN services also include automatic renewal clauses in their terms, which means they charge you again on the billing date unless you cancel before that date.

Why you should cite the law when you cancel

When you email [email protected] to cancel, mention the Consumer Protection Act 1999 in your message. This signals to the company that you know your rights and expect a professional response. Write something like: "I am cancelling my VizorVPN subscription in accordance with the Consumer Protection Act 1999. Please process my cancellation and refund within 14 days of this request."

If the company ignores your cancellation request or refuses to refund you after 14 days, you have grounds to file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Tocancel can help you draft that complaint and track your evidence. Most importantly, you do not have to accept a "no refund" response simply because VizorVPN's website says it has no refund policy. The law overrides any refund disclaimer in the company's Terms of Service.

The best way to cancel VizorVPN

Your cancellation method depends on where you subscribed and when your next billing date is.

Cancel through your VizorVPN web account

If you subscribed directly on VizorVPN's website using a credit card or online payment method, log in to your account and look for a Billing, Account, Subscription, or Plan section. VizorVPN does not publish a direct cancellation link in its Help Centre, so you may need to search for these menus.

1. Visit vizorvpn.com and log in with your email and password
   • If you have forgotten your password, use the "Forgot Password" link on the login page
   • Check your email (including spam folder) for the reset link
2. Look for Account, Settings, Billing, Subscription, or Plan in the menu (usually top-right corner or sidebar)
   • Scroll down if you do not see these options immediately
   • Mobile browsers may hide menu options under a hamburger icon (three horizontal lines)
3. Find your active subscription and look for a Cancel, Delete, Pause, or Manage option
   • Click on the subscription to see more details
   • Select Cancel Subscription or similar wording
4. Follow any pop-up instructions and confirm your cancellation
   • The company may ask why you are leaving (optional to answer)
   • Screenshot every page of this process for your records
5. Look for a confirmation page or message saying "Cancellation Successful" or "Your subscription has been cancelled"
   • If you see this message, take a screenshot immediately
   • Check your email for a cancellation confirmation within 24 hours
6. Stop the app from running on your devices if you wish (optional, but it prevents accidental reactivation)

Cancel via email if the website option is not available

If you cannot find a cancellation option on the VizorVPN website, or if the option does not work, email [email protected] directly. This is your safest backup method because you will have a documented record of your request.

1. Open your email account and create a new message to [email protected]
   • Use the same email address you registered with VizorVPN
   • Include "CANCELLATION REQUEST" in the subject line so the support team sees it immediately
2. Write a clear, brief cancellation message that includes:
   • Your full name and account email address
   • Your current billing date and the amount charged (for example: "Monthly plan at RM47.20, next billing date 25 January 2025")
   • A request to cancel immediately and refund any charges made after your cancellation date
   • Reference to the Consumer Protection Act 1999 if you are within 14 days of purchase
3. Send the email and keep a copy in your sent folder
   • Do not delete this email thread
   • Screenshot the sent confirmation with the timestamp
4. Wait for a response from VizorVPN support (usually within 24 to 48 hours)
   • Check your spam folder if you do not see a reply after 48 hours
   • If no response arrives after 72 hours, send a follow-up email
5. Once support confirms your cancellation, ask them to send a confirmation email with the cancellation date and details
   • Screenshot this confirmation as well

Cancel a subscription purchased through google play or apple app store

If you subscribed to VizorVPN through the Google Play Store (Android) or Apple App Store (iOS), you must cancel through that platform, not through VizorVPN itself. The app store manages your billing and will send cancellation requests to VizorVPN on your behalf.

1. For Google Play (Android):
   • Open the Google Play Store app on your Android phone
   • Tap the profile icon in the top-right corner
   • Select "Payments and subscriptions", then "Subscriptions"
   • Find "VizorVPN" in the list and tap it
   • Tap "Cancel subscription" and confirm
   • Take a screenshot of the cancellation confirmation
2. For Apple App Store (iOS):
   • Open the App Store app on your iPhone or iPad
   • Tap the profile icon in the top-right corner (your photo or initials)
   • Select "Subscriptions"
   • Find "VizorVPN" in the list and tap it
   • Tap "Cancel Subscription" and confirm
   • Take a screenshot of the cancellation confirmation

After you cancel through Google Play or Apple, the app store will stop charging you at your next billing date. You do not need to contact VizorVPN separately, but you may still email [email protected] to confirm and request a screenshot of their records.

What happens after you cancel VizorVPN

Cancellation does not mean the service stops immediately; most VPN companies allow you to use the service until your paid period ends.

When you lose access to VizorVPN

Once you cancel, you keep access to VizorVPN until the end of your current billing period. For example, if you subscribed on 1 January 2025 and cancel on 15 January, you keep the VPN active until 1 February 2025 (or 31 January, depending on the billing month). You will not be charged again after that date.

If you are within the 14-day cooling-off period under the Consumer Protection Act 1999, you have the right to cease using the service immediately and request a refund. Email [email protected] and state: "I am cancelling within the 14-day cooling-off period and request immediate cessation of service and a full refund."

After the service stops, you can delete the VizorVPN app from your phone or computer if you wish. Deleting the app does not cancel the subscription, but it does remove access to the VPN on that device. Your subscription (and cancellation) status is managed through your online account only.

Checking your billing after cancellation

Monitor your bank account or credit card for 30 days after your subscription ends. You should see no new charges from VizorVPN after your final billing period ends. If you are charged again after cancellation, this is a breach of the Consumer Protection Act 1999, and you have the right to demand an immediate refund and file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Tocancel recommends keeping a record of all VizorVPN charges for at least 6 months after cancellation. If you notice an unauthorized charge, you can also contact your bank to dispute it and request a chargeback. Most Malaysian banks will reverse unauthorized charges within 10 working days.

Refund timeline and what you can expect

Your refund timing depends on whether you are within the 14-day cooling-off period and whether you cancelled before or after your next billing date.

Refunds within 14 days of purchase

If you subscribed within the last 14 days and cancel now, the Consumer Protection Act 1999 gives you an unconditional right to a full refund. VizorVPN must process this refund within 14 days of receiving your cancellation email. In practice, most refunds appear in your bank account or credit card within 5 to 10 working days.

To claim this refund, email [email protected] and write: "I am cancelling my VizorVPN subscription within 14 days of purchase (subscription date: [INSERT DATE]). Please refund the full amount of RM47.20 (or the amount charged) to my original payment method within 14 days."

Refunds after 14 days

If you cancel after the 14-day window, VizorVPN's standard policy is to charge you for service up to the cancellation date and refund any balance from pre-paid future months. However, if the company cannot prove it delivered the service as promised, or if you can show the service was faulty, you may still qualify for a partial or full refund under Malaysian consumer law.

For example, if VizorVPN was slow, unreliable, or did not work as advertised on the Help Centre, contact [email protected] and write: "I am requesting a refund because the service did not meet the standards advertised on your website ([INSERT SPECIFIC EXAMPLES]). Please refund [AMOUNT] to my account within 14 days."

If VizorVPN refuses, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can also dispute the charge through your bank. Tocancel has helped thousands of consumers recover unauthorized or unfair charges through formal complaints.

Common mistakes that delay your cancellation

Cancelling a VPN subscription can feel frustrating, especially when the process is not clearly explained. Here are the mistakes that cost people time and money.

Deleting the app instead of cancelling the subscription

The biggest mistake is removing the VizorVPN app from your phone thinking this stops the subscription. It does not. Deleting the app only removes the software from your device; it does not cancel your subscription or stop charges. VizorVPN will charge you again on your next billing date, even if the app is not installed.

To truly cancel, you must log into your account on the VizorVPN website or send a cancellation email to [email protected]. Only then does the subscription end. You can delete the app after you have cancelled, but do this as the final step, not the first.

Missing your billing date because you did not check the calendar

Many users cancel too late and do not realize the company charged them again 1 to 2 days before they pressed the cancel button. To avoid this, note your exact billing date in your phone calendar as soon as you subscribe. Most VPN companies charge on the same date each month (for example, the 1st, 15th, or 25th).

If your next billing date is tomorrow or the day after, cancel immediately. If you miss the deadline, you will be charged for another month. You can then request a refund for that unwanted charge within 14 days under the Consumer Protection Act 1999.

Not saving proof of your subscription and charges

If VizorVPN disputes your cancellation claim or refuses a refund, your screenshots and bank statements are your only evidence. Take screenshots of your subscription page, the amount charged, and your billing date on the same day you subscribe. Save your bank statement or credit card statement showing the VizorVPN charge.

If you cancel by email, save a copy of the email thread (both your request and VizorVPN's response). If you cancel through the website, screenshot the confirmation page. Tocancel recommends keeping these files in a folder on your computer or cloud storage for at least 12 months. If a dispute arises, you will be grateful for these records.

Accepting "no refund" without questioning it

Some VPN companies claim they do not offer refunds. This claim is not valid under Malaysian law. The Consumer Protection Act 1999 overrides any refund disclaimer in a company's Terms of Service. If you cancel within 14 days, you have the legal right to a refund, no matter what VizorVPN's policy says.

If a support agent tells you "we do not offer refunds," respond in writing: "I am cancelling under the Consumer Protection Act 1999, which guarantees a refund within 14 days of purchase. Please process my refund or I will file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs."

Your VizorVPN cancellation checklist

Use this checklist to keep your cancellation organized and protect yourself from future charges.

How VizorVPN compares to other VPN services

VizorVPN is not the only VPN available in Malaysia. This table shows how it compares on cancellation clarity and pricing transparency.

VizorVPN's main weakness is the lack of published cancellation and refund information. Most competitors clearly display a 30-day money-back guarantee and offer cancellation through your account dashboard. If you value transparency and quick cancellation, competitors may offer a better experience. However, if you are already a VizorVPN user, Tocancel's step-by-step guide gives you the confidence to cancel smoothly without being charged again.

Contact information and how to lodge a complaint

If VizorVPN ignores your cancellation request or refuses to refund you, here is how to escalate your case.

VizorVPN contact details

Support email: [email protected]
Help Centre: vizorvpn.com/help
No published phone number, postal address, or live chat available for Malaysia

When you email [email protected], always include your account email, subscription date, and billing dates. Keep your message brief and professional. Mention the Consumer Protection Act 1999 only if the company refuses your first request. Your first email should focus on a polite, clear cancellation request.

Escalation to malaysian regulators

If VizorVPN does not respond within 5 working days, or if the company refuses to cancel your subscription or refund your money, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Website: mdtcc.gov.my
Phone: 1800-886-800 (toll-free)
Email: You can submit complaints through the MDTCC website

When you file a complaint with the MDTCA, include all your evidence: screenshots of your subscription, emails to and from [email protected], bank statements, and your cancellation request with the date you sent it. The MDTCA will investigate and can order VizorVPN to refund you and pay compensation if the company breached the Consumer Protection Act 1999.

You also have the right to dispute the charge through your bank or credit card company. Contact your bank and request a chargeback if VizorVPN charged you after you cancelled. Most Malaysian banks will reverse unauthorized charges within 10 working days at no cost to you.

Final advice on cancelling VizorVPN safely

VizorVPN operates without a clear cancellation process or published refund policy, which creates risk for Malaysian consumers. However, the Consumer Protection Act 1999 protects you regardless of what VizorVPN's website says. You have the right to cancel within 14 days for a full refund, and you can cancel at any time after that with proper notice.

The key is documentation. Screenshot everything from the day you subscribe: your plan details, the amount charged, and your billing date. When you cancel, use email so you have proof of your request. Save VizorVPN's response. If the company refuses to cancel or refund you, you have clear grounds to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or dispute the charge through your bank.

You are not powerless in this situation. Tocancel empowers Malaysian consumers to understand their rights, document their cancellations, and escalate disputes when companies ignore them. Tocancel has helped thousands of consumers cancel difficult subscriptions like VizorVPN and recover unfair charges. Follow the steps in this guide, keep your evidence safe, and you will cancel VizorVPN without losing money. Your rights are backed by Malaysian law, and the MDTCA will enforce them if VizorVPN refuses to cooperate.