Cancel Vpn Unlimited: Step-by-Step Guide

How to cancel VPN Unlimited and stop auto-renewal charges in malaysia

What is VPN Unlimited and how it works in malaysia

VPN Unlimited is a subscription-based virtual private network service operated by KeepSolid, a US-headquartered technology company. You subscribe on a recurring billing model, which means the service renews automatically every month or year unless you actively cancel before the next billing date.

The service and what you are paying for

When you pay for VPN Unlimited, you gain access to encrypted internet browsing, secure connection on public Wi-Fi networks, and the ability to bypass geographic restrictions on content. The Professional Plan, which is the standard option for most Malaysian users, offers unlimited data speeds up to 100 Mbps, simultaneous connections on up to 5 devices, and access to servers across multiple countries.

For many users in Malaysia, the practical benefit is simple: safer browsing on public Wi-Fi at cafes and airports, protection of your passwords and banking details, and the ability to access region-locked streaming services. If you no longer use these features regularly, stopping your subscription before the renewal date prevents unnecessary charges from appearing on your card.

The auto-renewal trap and the free trial

VPN Unlimited operates under a free trial model that converts automatically into a paid subscription after 7 days. This is a critical point: if you sign up for the free trial and do not cancel within 7 days, your card or app store account will be charged automatically when the trial ends. The service terms, which are governed by United States law, state that the trial converts to a paid plan "at the end of each billing cycle" unless you take action to stop it.

The contract minimum is 1 month, which means you are not locked into a long-term agreement with early termination penalties. However, auto-renewal is the default behaviour, so the subscription continues to renew monthly or annually until you actively cancel. Many users discover unexpected charges weeks or months after they thought they had stopped using the service, because the cancellation request never reached the system or was submitted to the wrong platform.

Your consumer rights and what you can do

Consumer protection laws that apply to you in malaysia

Your legal position in Malaysia is protected by the Consumer Protection Act 1999, which requires all companies selling to Malaysian consumers to provide clear cancellation pathways and honour cancellation requests promptly. The law also gives you a right to a refund if you cancel within a specified cooling-off period, typically 14 days from the date of purchase, provided you have not made substantial use of the service.

Because VPN Unlimited is operated by a US company, the contract terms state that the agreement is governed by United States law. However, this does not override your rights as a Malaysian consumer. The Consumer Protection Act 1999 and the Malaysian Communications and Multimedia Content Code still apply to any company selling digital services to residents in Malaysia. If KeepSolid refuses to cancel your subscription or process a refund after you have submitted a valid cancellation request, you have the right to escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Tocancel recommends documenting every cancellation request you submit, including the date, time, method (email, web form, or app), and any response you receive. This evidence is essential if you need to file a complaint with the MDTCA or dispute a charge with your bank.

Your right to cancel and stop auto-renewal

You have the absolute right to cancel your VPN Unlimited subscription at any time before the renewal date. This right exists regardless of whether you subscribed directly on the website, through the Apple App Store, or through Google Play. The moment your cancellation request is processed successfully, the service should stop renewing and no further charges should appear on your account.

If you are within the 7-day free trial period, cancelling immediately prevents any charge from ever appearing. If you are already a paid subscriber, cancelling before the next billing date stops the renewal charge from processing. The key is to verify that your cancellation has been processed and to monitor your payment method for any unexpected charges in the weeks after you submit the request.

How to cancel VPN Unlimited step by step

Cancellation through the website or account dashboard

The most direct cancellation route is through your VPN Unlimited account on the official website. This method gives you immediate confirmation and leaves a clear digital record of your cancellation request. Follow these steps:

1. Visit the official VPN Unlimited website (vpnunlimitedapp.com) or log in to your KeepSolid account portal
   • Use the same email address and password you set up during registration
   • If you have forgotten your password, use the "Forgot Password" link to reset it
2. Navigate to Account Settings, Subscription Management, or My Account
   • Look for a section labelled "Billing", "Subscription", or "Plans"
   • The exact wording varies depending on which KeepSolid portal version you see
3. Find your active VPN Unlimited subscription and select the option to manage or cancel
   • You should see your plan name, renewal date, and next billing amount
   • Take a screenshot of this information for your records
4. Click the cancellation button and follow the prompts to confirm
   • You may be asked why you are cancelling; provide honest feedback if you wish
   • The system may offer a discount or pause option; you can decline these offers
   • Continue until you reach a confirmation message
5. Screenshot the cancellation confirmation page showing the date and time
   • The confirmation usually displays your cancellation ID or reference number
   • Save this confirmation in your email or on your computer for future reference
6. Wait 24 to 48 hours and log back in to verify that the subscription no longer appears as active
   • If it still shows as active, repeat the cancellation process or contact support
   • If a charge appears after cancellation, dispute it immediately with your bank or app store

Cancelling through the website is the cleanest method because you control the process entirely and receive instant confirmation. Tocancel recommends this route as your first choice whenever possible.

Cancellation through apple app store

If you subscribed to VPN Unlimited through the Apple App Store on your iPhone or iPad, you must cancel through the App Store itself, not through the VPN Unlimited website. Cancelling in the wrong place is one of the most common reasons why users think they have cancelled but charges continue. Follow these steps:

1. Open the Apple App Store app on your iPhone or iPad
   • Tap the account icon (your profile picture) in the top right corner
2. Tap "Subscriptions"
   • You will see a list of all active and inactive subscriptions linked to your Apple ID
3. Find and tap "VPN Unlimited"
   • The app may appear under a different name such as "VPN Unlimited - Fast & Secure"
4. Tap "Cancel Subscription" or "Edit Subscription"
   • Read the cancellation notice carefully
   • Confirm that you want to cancel by tapping the final confirmation button
5. Screenshot the cancellation confirmation showing the date your subscription ends
   • Apple will confirm whether you have an active refund eligibility window
6. Check the subscription list again after 24 hours to confirm the status has changed to "Expired" or is no longer listed

When you cancel through the App Store, your subscription continues until the end of your current billing period; it does not stop immediately. This is standard Apple policy and prevents accidental loss of access to paid apps.

Cancellation through google play

If you subscribed to VPN Unlimited through Google Play on an Android device, cancellation must happen through Google Play, not through the VPN Unlimited website. The process is similar to Apple but takes place in the Google Play Store app. Follow these steps:

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
2. Tap "Manage my subscriptions" or "Subscriptions"
   • You will see all subscriptions linked to your Google account
3. Find and tap "VPN Unlimited"
   • Look for the app name as it appears in your subscription list
4. Tap "Cancel subscription" at the bottom of the screen
   • Google will ask you to confirm the cancellation and may offer reasons to keep the subscription
   • Proceed with the cancellation
5. Screenshot the cancellation confirmation screen
   • Note the date your subscription will end
6. Return to the subscriptions list after 24 hours and verify the subscription status has changed

Google Play processes cancellations and typically honours them within 24 to 48 hours. Your service access continues until the end of your current billing period.

Cancellation by email

If you cannot cancel through the website or app store, or if you have already attempted cancellation and charges are still appearing, you can submit a cancellation request directly to VPN Unlimited support by email. This method creates a formal written record and is recognised by consumer protection authorities as evidence of your cancellation intent. Use this address:

Email: [email protected]

Your email should include the following information:

1. Your full name and email address associated with the account
2. Your VPN Unlimited account username or user ID
3. The email address and payment method used for the subscription (for example, "card ending in 1234" or "linked to Apple ID [email protected]")
4. The exact date you wish to cancel the subscription
5. A clear statement such as "I request that my VPN Unlimited subscription be cancelled effective immediately" or "I request cancellation before my next renewal date on [date]"
6. A request for written confirmation of the cancellation

Send the email using a personal email account you check regularly, and keep a copy of the email and any reply in a folder on your computer. VPN Unlimited support typically responds within 48 hours. If you do not receive a response or a confirmation of cancellation within 72 hours, follow up with a second email referencing your first request.

Pricing and what you are paying

Understanding the pricing structure helps you decide whether cancellation is the right choice and ensures you know exactly what charge to expect before you cancel.

Prices fluctuate based on promotional offers and currency exchange rates. The figures above are typical for Malaysian users in 2026 but are not guaranteed. Always verify the exact renewal amount on your payment method or in your account before cancelling, because this is the charge you are trying to stop.

Refunds and what to expect after cancellation

When you can claim a refund

Under the Consumer Protection Act 1999, you have the right to request a refund if you cancel within 14 days of purchase, provided you have not made substantial use of the service. For a 7-day free trial that converts to a paid subscription, the 14-day cooling-off period begins from the date your card was first charged, not from the end of the free trial.

If you cancel after the 14-day window, a refund is not guaranteed. However, you can still request one by explaining your reason (for example, the service does not work on your device, or you subscribed by mistake). Tocancel recommends always asking for a refund, even if you are outside the standard window, because many companies process refunds as a gesture of goodwill.

How to request a refund

To request a refund, send an email to [email protected] with the following details:

1. Your account email and username
2. The date you purchased or were charged
3. The amount charged in MYR or your original currency
4. A clear request: "I request a refund for my VPN Unlimited subscription purchased on [date]"
5. Your reason for the refund request (within 14 days: "I am within the cooling-off period"; after 14 days: "The service did not meet my expectations" or another honest reason)
6. Your preferred refund method (original payment method or alternative)

VPN Unlimited typically processes refund requests within 5 to 10 business days. The refund is credited to the original payment method (your credit card, Apple ID, or Google Play account). If you paid by credit card, your bank may take a further 3 to 5 business days to show the refund in your account.

If a refund is refused

If VPN Unlimited refuses to process your refund request, you have additional options. First, contact your payment provider (your bank for card payments, Apple for App Store charges, or Google for Google Play charges) and dispute the charge directly. Explain that you cancelled the subscription but were not refunded, and provide your cancellation confirmation as evidence.

If the payment provider does not resolve the dispute in your favour, you can lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Tocancel can help you understand your next steps in this process, and many Malaysian consumer advocates offer free guidance on filing MDTCA complaints.

Common mistakes that prevent cancellation

Cancellation is usually straightforward, but small errors can result in your request being ignored or lost. Here are the most common reasons people struggle to cancel VPN Unlimited, and how to avoid them:

Cancelling in the wrong place

The single most common mistake is cancelling through the website when you subscribed through an app store, or vice versa. If you subscribed through the Apple App Store, cancelling on the VPN Unlimited website will not work because the two systems do not communicate. Your subscription remains active and the charge continues. Always verify where you subscribed before you cancel, and cancel in that same location.

Not waiting for confirmation

Many users click "cancel" and assume the cancellation is complete because they see a message on the screen. However, you must receive written confirmation (either on-screen, via email, or through your account dashboard) that the cancellation has been processed. Do not rely on memory; take a screenshot of the confirmation and wait 24 to 48 hours to verify that the subscription no longer appears as active in your account.

Assuming the free trial has ended automatically

The 7-day free trial does not end on its own. If you do not cancel within the 7-day window, the trial converts to a paid subscription automatically. Many users think the trial simply expires and the subscription disappears, only to discover a charge on their card days or weeks later. Cancel during the trial, not after it ends.

Missing the billing date

If you cancel after your renewal date has already passed, you may not prevent the next charge. The safest practice is to cancel at least 3 to 5 days before your renewal date, which gives the system time to process the request and update your account status before the next billing cycle begins.

What to do immediately after cancelling

After you have submitted a cancellation request, do not assume the job is complete. These steps help you confirm that your cancellation was successful and protect you if unexpected charges appear:

1. Wait 24 to 48 hours for the system to process your cancellation
   • During this time, do not submit duplicate cancellation requests, as this can confuse the system and delay processing
2. Log back into your account and verify that the subscription no longer appears as active
   • If it still shows as active, log out, clear your browser cache, and try again
   • If it is still active after 48 hours, send a follow-up email to support
3. If you cancelled through an app store (Apple or Google), check your subscription list in that app store to confirm the status has changed
   • It should show "Expired" or "Cancelled" or be removed from your list entirely
4. Keep a file (digital or printed) containing:
   • Screenshots of your account showing the cancellation confirmation
   • The date and time you submitted the cancellation
   • Any confirmation email or reference number
   • Your last billing date and amount
5. Monitor your credit card, debit card, or app store account for the next two billing cycles
   • If a charge appears after cancellation, you have clear evidence that you cancelled, which strengthens any dispute claim
   • Report unexpected charges to your bank or payment provider immediately
6. If you requested a refund, check your account and payment method after 10 business days
   • Contact support again if the refund does not appear

Tocancel recommends creating a simple spreadsheet or calendar reminder to check your account on the day your cancellation is supposed to take effect. This proactive approach catches problems early and gives you time to escalate issues before multiple unwanted charges accumulate.

Comparison with other VPN services

If you are considering alternatives to VPN Unlimited, understanding how its cancellation process and features compare to other providers can help you make a better choice for your next subscription.

VPN Unlimited is competitively priced in Malaysia and offers a solid feature set. However, many competitors offer longer refund windows (30 days instead of 14 days), which may be worth considering if you are unsure about committing to a VPN service. Tocancel can help you compare cancellation policies for any service you are evaluating.

How to contact VPN Unlimited support

If you cannot cancel through the website or app, or if you have questions about your subscription, you can reach VPN Unlimited support through these channels:

Email support

[email protected] is the primary support contact for cancellations, refunds, and account issues. Response time is typically 24 to 48 hours.

Help centre

The official VPN Unlimited Help Centre is located at vpnunlimited.com/help. This resource contains articles on installation, connection issues, and account management, though cancellation instructions can be difficult to find.

No malaysia office

VPN Unlimited has no Malaysia-specific office or phone support line. All Malaysian customers are served through the global email support address. This is standard for digital services but means you cannot request urgent assistance by phone; email is your only direct contact method.

Your checklist before you cancel

Use this checklist to ensure you have prepared correctly and are ready to cancel VPN Unlimited without complications:

• Account access: Confirm you can log in to your VPN Unlimited account or your app store account with your correct password
• Subscription location: Verify where you subscribed (website, Apple App Store, or Google Play) by checking your payment method or app store history
• Billing date: Note the exact date of your next renewal so you can cancel before it passes
• Screenshot evidence: Before you cancel, take a screenshot of your current plan showing the name, renewal date, and billing amount
• Free trial status: Confirm whether you are still in the 7-day free trial or already a paid subscriber
• Reason (optional): Consider your reason for cancelling in case support asks, especially if you plan to request a refund
• Refund timeline: Calculate whether you are within the 14-day refund window from your purchase date
• Payment proof: Gather any email receipts, invoices, or payment confirmation numbers
• Support email: Save the support email address ([email protected]) in your contacts for follow-up if needed
• Follow-up plan: Set a calendar reminder to check your account 48 hours after cancellation to verify the request was processed

Summary and next steps

Cancelling VPN Unlimited is straightforward when you follow the correct process for your subscription location and verify that your request has been processed. You have the legal right to cancel at any time before your renewal date, and you may be entitled to a refund if you cancel within 14 days of purchase and have not made substantial use of the service.

The three core cancellation routes are the website (cleanest option), the app store where you subscribed, or email to support. Whichever method you choose, document your cancellation request, wait for confirmation, and verify that the subscription no longer appears as active within 48 hours. If a charge appears after cancellation, dispute it immediately with your bank or payment provider and provide your cancellation confirmation as evidence.

The Consumer Protection Act 1999 protects your rights as a Malaysian consumer, even though VPN Unlimited is a US company. If you encounter resistance from the company or your payment provider, the Ministry of Domestic Trade and Consumer Affairs can investigate your complaint and compel the company to comply with Malaysian consumer law.

Tocancel has helped thousands of consumers cancel unwanted subscriptions like VPN Unlimited by providing clear, step-by-step guidance and supporting them through the refund process. Visit tocancel.com to explore cancellation guides for other services you may be subscribed to, and remember: you always have the right to cancel. Take action today, and verify your cancellation within 48 hours to ensure the job is complete.