Cancel Wps Office: The Right Way

How to cancel Wps Office in malaysia and reclaim your money

What is Wps Office and why malaysians are signing up

Wps Office is a productivity suite that lets you create and edit documents, spreadsheets, presentations, and PDFs without paying for Microsoft 365. Think of it as a flexible alternative that starts free but charges for premium features like unlimited cloud storage, advanced PDF editing, and an ad-free interface.

How Wps Office works in malaysia

In Malaysia, Wps Office publishes its pricing in ringgit and operates through both web and mobile app stores. You can download the free version with basic features, or upgrade to paid plans that unlock professional tools. The company bills subscriptions monthly or annually, and once you subscribe, auto-renewal kicks in automatically unless you switch it off.

This automatic renewal system is why many Malaysian users contact support asking how to cancel. You sign up for a trial or a discounted first month, then wake up weeks later to find your credit card charged again. That frustration is real, and it is entirely within your rights to turn off auto-renewal at any time.

The two versions: free and paid

The free tier gives you basic PDF access, 1 GB of cloud storage, and support for 47 file formats across 46 languages. Paid plans add what most people subscribe for: full PDF editing and conversion, unlimited template downloads, advanced text recognition, e-signature features, 20 GB of cloud storage, no ads, and limited AI tools.

For Malaysian users, WPS Pro+ costs RM25.00 per month or RM300.00 per year. The shared plan runs at RM12.50 per month per user or RM150.00 per year per user. If you no longer need these premium features, or you are simply tired of seeing upgrade prompts every time you open a document, cancelling stops the charges immediately.

Pricing and billing in malaysia

Understanding what you are paying for makes the cancellation decision clearer.

Wps Office subscription costs in MYR

Annual plans offer better value (RM300.00 instead of RM300.00 if paid monthly), but both charge automatically on your renewal date unless you disable auto-renewal beforehand. Most Malaysian users do not realise this happens silently until they review their bank statement.

Where you bought matters

The cancellation method depends on where you completed the purchase. If you bought directly from wps.com, you cancel in your WPS account. If you subscribed through Apple App Store or Google Play Store, you cancel through that platform instead. Using the wrong cancellation method leaves your subscription active and charges keep coming.

Your consumer rights under malaysian law

As a consumer in Malaysia, you have strong legal protections when cancelling a digital subscription.

What the consumer protection act 1999 says about your rights

Malaysia's Consumer Protection Act 1999 protects you when you buy goods or services, including digital subscriptions like Wps Office. The law says you have the right to cancel within a reasonable period if the product does not match what was advertised, and you have the right to clear information about billing and renewal terms before you purchase.

Your legal position is simple: once you submit a cancellation request to Wps Office, the company must stop charging you. If they refuse or delay, or if they charge you after you have cancelled, you can file a complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC). That authority enforces consumer protection and can order refunds or penalties if Wps Office breaches the law.

This means you are not at the mercy of Wps Office's customer service. You have a legal right to cancel, and if the company ignores your request, you have a government body that will listen.

What happens if Wps Office refuses to cancel

In practice, Wps Office responds to cancellation requests within 24 to 48 hours if you email [email protected] with your order number and user ID. However, if the company ignores your request or claims it cannot cancel your account, do not give up. Keep copies of every email you send, screenshot your account settings, and escalate to the MDTCC with proof of your cancellation attempt and any unauthorised charges.

The MDTCC has the power to investigate Wps Office and compel them to refund you if they have breached the Consumer Protection Act 1999. This is your legal safety net, and it is free to use.

How to cancel Wps Office in malaysia

There are three ways to cancel, depending on where you bought your subscription. Follow the correct path for your situation.

Cancel through the Wps Office website

This is the main cancellation route if you bought your subscription directly from wps.com. The process takes about 3 minutes.

1. Visit https://www.wps.com/subscription/ and sign in with your WPS account email and password.
2. Look for the "My Subscription" section and find your active plan (Wps Pro+ or shared plan).
3. Locate the "Auto Renewal" toggle switch next to your plan name.
4. Click the toggle to disable auto-renewal. The switch should move from ON to OFF.
5. Click "Confirm" or "Save Changes" when prompted.
6. Screenshot the confirmation page as proof that auto-renewal is now disabled.
7. Log out and wait 5 minutes, then log back in to verify the change has been saved.

Once you disable auto-renewal, your subscription continues until the end of your current billing period, then stops. You keep access until that date. For example, if your plan renews on 30 September and you cancel on 10 August, you keep Wps Office until 30 September at no extra cost.

Cancel through apple app store (for iOS users)

If you subscribed via iPhone or iPad, you must cancel through Apple, not through Wps Office itself.

1. Open the Apple App Store app on your iOS device.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions."
4. Find "Wps Office" in the list and tap it.
5. Tap "Cancel Subscription" and confirm your choice.
6. Take a screenshot showing "Subscription cancelled" or the cancellation date.

Apple will email you a cancellation confirmation within minutes. Your access continues until the current billing cycle ends, then the subscription terminates. Future charges will not appear on your card.

Cancel through google play store (for android users)

Android users who subscribed through Google Play must cancel within that app, not in Wps Office.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Tap "Wps Office" from the list.
5. Tap "Cancel subscription" and confirm.
6. Save a screenshot of the cancellation confirmation.

Google will send you an email confirming the cancellation within a few minutes. Your Wps Office access remains active until your current billing period ends, then stops automatically.

What to do after you cancel

Cancelling is the first step, but several important actions follow to protect yourself and your files.

Verify your cancellation and secure your files

After cancelling through any method, wait 24 hours and then log back into your Wps Office account. Check that auto-renewal is still marked as OFF. If it shows ON again, something went wrong and you should immediately contact [email protected] with screenshots and your order number.

Before your access ends, download any important documents stored in your Wps Office cloud. Premium subscribers get 20 GB of storage, but once your subscription lapses, you lose access to those files. Export your documents in a standard format (PDF, DOCX, or XLSX) and save them to your computer or a personal cloud service like Google Drive or OneDrive.

• Log in one final time and review your "My Files" section.
• Right-click each document and select "Download" or "Export."
• Choose a universal file format so you can open the files in other applications later.
• Verify all files have downloaded before your subscription ends.

Monitor your bank account and request a refund if needed

For 30 days after cancellation, check your credit card or bank statement weekly to ensure Wps Office does not charge you again. If you see a charge after your cancellation date, contact your bank immediately and report it as an unauthorised transaction. Your bank can reverse fraudulent charges and issue you a refund within 10 to 15 business days.

In parallel, email [email protected] with your order number, cancellation date, the unwanted charge amount, and the transaction reference from your bank statement. Ask for a refund in writing. If Wps Office refuses, file a dispute with your bank and escalate to the MDTCC with copies of all correspondence.

Refunds and what you should expect

Refund eligibility depends on when you cancel and why.

When Wps Office will refund you

Wps Office does not automatically refund the fee for the current billing period when you cancel. Once you disable auto-renewal, your subscription continues until the end of that period, then stops. You do not get your money back for time already paid.

However, you may qualify for a refund in these situations:

• You cancel within 14 days of purchase (cooling-off period under Malaysian consumer law).
• You were charged after submitting a valid cancellation request.
• The service did not match what was advertised or promised.
• You were billed twice in the same month due to a technical error.

If any of these apply to you, contact [email protected] with proof (screenshots, bank statements, order confirmations) and request a refund in writing. Give Wps Office 14 days to respond. If they refuse, you can escalate to the MDTCC, which has the power to compel a refund if you have been treated unfairly under the Consumer Protection Act 1999.

Common mistakes when cancelling Wps Office

It is easy to get cancellation wrong if you are not sure which method to use. Many users waste weeks trying to cancel in the wrong place.

Mistake 1: cancelling in the app instead of the account settings

Deleting the Wps Office app from your phone or computer does not cancel your subscription. Auto-renewal continues and you keep getting charged every month. You must disable auto-renewal in your actual account settings (wps.com/subscription), not just uninstall the app.

Mistake 2: cancelling in the wrong app store

If you subscribed through Apple App Store, cancelling in Google Play Store does nothing. Your subscription remains active through Apple and charges continue. Always cancel in the same place where you originally purchased the subscription. Check your email receipts if you are unsure which platform you used.

Mistake 3: not checking auto-renewal is actually disabled

After clicking the toggle to disable auto-renewal, always log out and log back in to confirm the change saved. Sometimes the button does not register the first time, or the page does not refresh properly. Verify that the toggle now shows OFF before you consider the job done.

Mistake 4: ignoring your cancellation confirmation

Save every confirmation screen, email, and reference number you receive. If Wps Office later charges you after cancellation, you need proof that you requested to cancel. Screenshots and email confirmations are your best defence if you need to dispute a charge with your bank or file a complaint with the MDTCC.

Checklist before and after you cancel

Use this checklist to make sure you have covered every step.

Alternatives to cancelling Wps Office

Before you cancel, consider whether a pause or downgrade might serve you better.

Should you keep Wps Office or let it go?

Cancelling makes sense if you no longer use the premium features or if you have switched to another tool like Microsoft 365 or LibreOffice. It also makes sense if you are frustrated with auto-renewal or upgrade prompts and want to go back to the free version.

However, cancelling means you lose access to 20 GB of cloud storage, PDF editing, and e-signature tools when your current period ends. If you only use Wps Office occasionally, downgrading to the free version might suit you better. You keep the ability to open and edit documents for free, and you avoid the monthly charge entirely.

Think about your workflow before you cancel. If you edit PDFs or use e-signatures more than once a month, the RM25.00 monthly or RM300.00 annual cost might be worth keeping. If you have not opened Wps Office in three months, cancelling stops the bleeding and you can always re-subscribe later if you need it again.

How tocancel can help you cancel Wps Office

Cancelling a subscription sounds simple in theory but gets complicated fast when auto-renewal is involved, refunds are unclear, or the company ignores your request. This is where Tocancel comes in.

Why use tocancel for your Wps Office cancellation

Tocancel is a consumer-rights advocacy platform that helps Malaysians cancel unwanted subscriptions and recover money owed to them. Our team knows the cancellation paths for every major service, including Wps Office, and we understand your rights under the Consumer Protection Act 1999.

If you have already tried to cancel and Wps Office is not responding, or if you were charged after cancelling, Tocancel can help you escalate the complaint. We draft letters to the company, guide you through filing complaints with the MDTCC, and help you dispute charges with your bank. Everything is explained in plain language so you understand what is happening at every step.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover wrongful charges, and understand their consumer rights. Visit Tocancel today to see how we can assist your Wps Office cancellation.

Contact Wps Office support directly

For urgent cancellation issues, email the Wps Office support team directly:

Email: [email protected]

When you email, include:

• Your WPS account email address
• Your order number (from your purchase receipt)
• Your user ID (shown in your account settings)
• The exact date you want the subscription to cancel
• A clear statement: "I request immediate cancellation of auto-renewal."

Wps Office usually responds within 24 to 48 hours. Ask for written confirmation of your cancellation in the reply email. If you do not hear back within 48 hours, follow up again and keep copies of all emails.

If the company refuses to cancel or does not respond after two attempts, contact Tocancel or file a complaint directly with the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC) at https://www.mdtcc.gov.my/. The MDTCC enforces consumer protection and can order Wps Office to cancel your subscription and refund any wrongful charges.

Key takeaways for cancelling Wps Office

Cancelling Wps Office is fast and free if you follow the right method. Disable auto-renewal through your account settings (wps.com/subscription), your Apple App Store, or your Google Play Store, depending on where you subscribed. Your current access continues until the end of your billing period, then stops automatically. No refund is owed for the current period unless you qualify under cooling-off rights or Wps Office charged you after cancellation.

You have strong legal protection under Malaysia's Consumer Protection Act 1999. If Wps Office refuses to cancel, ignores your request, or charges you after cancellation, file a complaint with the MDTCC. That authority has the power to compel refunds and penalties if the company breaches consumer law.

Do not rely on app deletion or customer service delays. Take control of your subscription today by disabling auto-renewal, saving proof of your cancellation, and monitoring your bank statement for 30 days. If you get stuck or Wps Office does not cooperate, Tocancel is here to help. Visit Tocancel now and let us guide you through every step of your cancellation with clarity and confidence.