Cancel Celtic Tv: The Right Way

How to cancel Celtic TV in malaysia and stop recurring charges

What is Celtic TV and why you might want to cancel

Celtic TV is the official streaming subscription service operated by Celtic Football Club, based at Celtic Park in Glasgow, Scotland. This is a niche sports platform designed specifically for Celtic supporters who live outside Scotland and want access to live match coverage and exclusive club content without relying on traditional broadcast television.

The service is not a broad entertainment streaming platform. It focuses entirely on Celtic Football Club content, which means you are paying for football-specific access rather than a diverse library of movies, shows, or general sports coverage. For Malaysia-based supporters, this is an important distinction because your subscription fee goes directly to funding one club's broadcast rights and content production.

Pricing and what you actually receive

As of April 2026, Celtic TV's annual overseas package costs approximately GBP119.70, which converts to around RM658.35 using the exchange rate of 1 GBP = 5.50 MYR. This annual subscription gives you live coverage of domestic Celtic matches plus on-demand access to interviews, behind-the-scenes footage, documentaries, and club features.

The key point for Malaysia households: at RM658.35 per year, this represents a meaningful annual expense, particularly if you already subscribe to other sports or entertainment services. Many supporters only recognise the full cost impact when automatic renewal charges hit their bank account without warning.

How Celtic TV billing works in malaysia

Celtic TV operates on automatic recurring billing, which means your subscription renews annually unless you actively cancel before the next billing date. The platform charges a lump sum once per year rather than spreading payments across 12 months, so one renewal charge hits your bank account all at once.

The service is accessible to Malaysia residents through the official Celtic Football Club website, but there is no Malaysia-specific app, local language support, or locally-based payment processing. This means cancellation must be handled directly with the club's UK-based ticket office, which can make the process feel less transparent for overseas customers.

Your consumer rights when cancelling Celtic TV in malaysia

Malaysia's Consumer Protection Act 1999 protects you even when you subscribe to services operated by overseas companies. Understanding these rights means you can cancel with confidence and pursue a refund if the company behaves unfairly.

What the law says about subscriptions and cancellation

Under the Consumer Protection Act 1999, you have the right to cancel any subscription service within a reasonable period. For digital services and subscriptions, the law recognises that automatic renewal without clear, upfront disclosure of terms is unfair contract practice. This means Celtic TV must have made the renewal terms obvious to you before you subscribed.

Your legal position is straightforward: if you were not clearly told that your subscription renews automatically, if the cancellation method was deliberately hidden or made difficult to find, or if the company charges you without confirming the next renewal date in advance, you have grounds to request a refund under consumer protection law. The relevant enforcement body in Malaysia is the Ministry of Domestic Trade and Cost of Living (KPDNHEP), which investigates unfair trading complaints.

Cancellation rights you hold

You have the right to cancel your subscription at any time. Celtic TV cannot force you to keep paying if you no longer want the service. The company must provide you with a cancellation method that is at least as easy to access as the subscription method itself. For example, if you could subscribe online in seconds, cancellation cannot require you to mail a physical form to Scotland.

You also have the right to clarity: Celtic TV must tell you the exact cancellation deadline before the next renewal charge hits. In practice, this means the club should confirm your next billing date and the deadline to cancel before that date. If you cancel before that deadline, no further charges should appear on your account.

Methods to cancel your Celtic TV subscription

Celtic TV offers limited cancellation routes, all of which funnel through the club's ticket office in Glasgow. Below are the verified methods available to Malaysia customers.

Official cancellation form via email or post

The primary and officially confirmed cancellation route is to complete the Celtic TV cancellation form and submit it either by email or by post. This method requires you to provide written confirmation of your request, which creates a clear paper trail and protects both you and the club.

1. Visit the official Celtic Football Club website and locate the cancellation form (typically found on the Celtic TV or subscription help pages)
2. Download or access the form and complete all required fields with your:
   • Full name
   • Email address associated with your account
   • Subscription account number (if shown in your account dashboard)
   • Current subscription plan details
   • Requested cancellation date
3. Choose your submission method:
   • By email: Send the completed form to [email protected] with the subject line "Celtic TV cancellation request" and your name
   • By post: Mail the form to Celtic Ticket Office, Celtic Park, Glasgow, G40 3RE, Scotland
4. Send or post the form at least 10 working days before your next billing date to ensure processing time
5. Save a copy of your completed form and the email confirmation (or postal receipt) for your records
6. Wait for written confirmation from Celtic TV acknowledging your cancellation request

Contact the ticket office directly

If you cannot access the online form or prefer direct contact, you can telephone the Celtic Ticket Office during business hours. This route is faster but offers less written documentation, so always ask for a reference number and follow up with an email summary of your conversation.

Request the agent's name, the date and time of your call, and a confirmation of your cancellation request. Then send an email to [email protected] summarising the conversation: "I spoke with [agent name] on [date/time] and requested cancellation of my Celtic TV subscription effective [date]. My account email is [your email]. Please confirm receipt of this request."

Steps to cancel Celtic TV without confusion or extra charges

Follow this sequence to cancel safely and create a clear cancellation record that Tocancel and consumer authorities can reference if disputes arise.

Before you cancel: gather your account details

Take 10 minutes now to prepare your cancellation request properly. This reduces delays and prevents miscommunication with the ticket office.

1. Log in to your Celtic TV account on celticfc.com
   • Screenshot your account dashboard showing your plan type and subscription status
   • Note your next billing/renewal date (this is critical)
   • Save any recent payment confirmation or receipt
2. Check where you subscribed:
   • Direct from Celtic (web) - proceed with email/post cancellation
   • Through Apple App Store - you must cancel through App Store settings first (see section below)
   • Through Google Play Store - you must cancel through Play Store settings first (see section below)
3. Write down your:
   • Email address on your account
   • Full name as it appears in the account
   • Account number (if visible)
   • Next renewal date

Submit your cancellation request

Once you have your details, submit your cancellation request using the most reliable method available to you.

1. Complete the official Celtic TV cancellation form (downloadable from celticfc.com subscription support pages)
2. Fill in all fields with accurate information matching your account details
3. State your requested cancellation date (ideally immediately, or on the last day before the next renewal)
4. Send the form by email to [email protected] with subject line: "Celtic TV Cancellation Request - [Your Name] - [Your Account Email]"
5. In the email body, add: "I am requesting immediate cancellation of my Celtic TV subscription. My next billing date is [date]. Please confirm receipt of this request and confirm that no further charges will be applied to my account."
6. Save the email confirmation or delivery receipt
7. Wait for an email response from Celtic confirming cancellation (typically within 2-3 working days)

If you subscribed through an app store

If your Celtic TV subscription was purchased through Apple App Store or Google Play Store, you must also cancel the recurring payment through that platform, even if you cancel the main subscription with Celtic. This is because the app store handles the billing relationship separately.

1. For Apple App Store (iOS):
   • Open the Settings app on your iPhone or iPad
   • Tap your name at the top of Settings
   • Select "Subscriptions"
   • Find "Celtic TV" or "Celtic FC" in the active subscriptions list
   • Tap it and select "Cancel subscription"
   • Confirm the cancellation
2. For Google Play Store (Android):
   • Open Google Play on your Android device
   • Tap your profile icon (top right)
   • Select "Payments and subscriptions"
   • Choose "Subscriptions"
   • Find and tap "Celtic TV"
   • Select "Cancel subscription" and confirm
3. After cancelling through the app store, also send an email to [email protected] confirming that you have cancelled the recurring payment on the app platform

Confirm the cancellation in writing

Once you receive a response from Celtic TV confirming cancellation, send one final email to [email protected] for your records:

"Thank you for confirming the cancellation of my Celtic TV subscription (email received [date/time]). Please confirm: 1) that my account access will end on [date], 2) that no further charges will be applied to [payment method], and 3) whether I am eligible for any pro-rata refund for unused time. I have retained this email and your confirmation for my records."

What happens after you cancel Celtic TV

Cancellation does not happen instantly. Here is what you should expect in the days and weeks following your cancellation request.

Timeline and account access

After Celtic TV receives and processes your cancellation request, your account typically remains active until the end of your current billing cycle. For example, if you cancel on 15 January and your renewal date is 28 February, you should retain access until 27 February at 23:59. The club will then deactivate your account on 28 February, and no renewal charge should appear.

However, access termination can sometimes be delayed. If you notice that your account remains active for more than 48 hours after the stated cancellation date, contact the ticket office again with screenshots of your previous cancellation confirmation and the current account status.

Checking your bank account for unexpected charges

Mark your calendar for 5 days after your expected cancellation date and check your bank statement or credit card for any Celtic TV charges. If you see a charge labelled "Celtic FC", "Celtic TV", or "CelticFC.com" after your cancellation date, this is a billing error and you should pursue a refund immediately.

Record the transaction details: date, amount, merchant name, and transaction reference. Then contact Celtic TV again with this evidence, referencing your original cancellation confirmation.

Requesting a refund through tocancel

If Celtic TV charged you after your cancellation date or refused to process your cancellation request, Tocancel can help you understand your refund options and escalation path. Many consumers do not realise they can request refunds for charges applied after cancellation, which is why consulting Tocancel's guides on chargeback and consumer disputes is worthwhile.

Your bank or credit card provider can also assist. Most payment processors allow you to dispute subscription charges within 90 days of the transaction, and a clear paper trail of your cancellation request (email confirmations, screenshots) strengthens your case significantly.

Refund eligibility and how to claim

Whether you are entitled to a refund depends on when you cancelled relative to your billing cycle and whether the company adhered to cancellation law.

When you can expect a refund

Celtic TV typically does not offer refunds for partial months or unused time within your subscription cycle. This is standard for annual subscriptions: once you have paid for the full year, the club considers your purchase non-refundable even if you cancel after one week.

However, there are exceptions. You may be entitled to a refund if:

• You cancelled within 14 days of your first subscription (the initial cooling-off period under consumer protection law)
• Celtic TV applied a charge after your confirmed cancellation date
• The company failed to provide you with clear cancellation terms before you subscribed
• The subscription was fraudulently charged without your authorisation
• The service was materially misrepresented (for example, you were promised live coverage that Celtic TV never actually provided)

How to claim a refund from Celtic TV

1. Send an email to [email protected] with the subject: "Refund request - Celtic TV subscription - [Your Account Email]"
2. In the email body, state clearly:
   • Your account email and subscription dates
   • The charge amount (RM or GBP) and transaction date
   • The reason for your refund request (e.g. "charged after cancellation", "cancelled within cooling-off period", "service not as advertised")
   • The date of your cancellation request and any confirmation reference
3. Attach screenshots of:
   • Your cancellation confirmation email
   • Your account page showing the charge
   • Your bank statement showing the transaction
4. Request a response within 14 days
5. If Celtic TV refuses or does not respond, escalate via your bank or credit card provider using the chargeback process

If Celtic TV refuses your refund request

You have the right to escalate. If the company denies your refund and you believe the refusal is unfair under Malaysian consumer law, contact the Ministry of Domestic Trade and Cost of Living (KPDNHEP) to file a formal complaint. This is a government body that investigates subscription and billing disputes, and your complaint will be logged.

Tocancel has helped thousands of consumers navigate these escalations by providing step-by-step guidance on filing complaints with KPDNHEP and pursuing chargebacks through payment providers. Do not assume the company has the final say; consumer protection authorities exist to protect you.

Common mistakes people make when cancelling Celtic TV

Many subscribers cancel in the wrong way or overlook critical details, which leads to unwanted charges and frustration. Learning what not to do saves you time and money.

Mistake 1: cancelling only through the app store, not with Celtic directly

If you originally subscribed through Apple App Store or Google Play, cancelling only through that app store is incomplete. The app store handles billing, but Celtic TV controls your account access and subscription status. Cancelling one without the other leaves you partially enrolled.

Result: Your app store payment stops, but Celtic TV may still consider you an active subscriber. This confusion can lead to unexpected charges or access issues. Always cancel both the app store subscription AND send a cancellation notice directly to [email protected].

Mistake 2: not confirming your next renewal date before cancelling

If you do not know when your subscription renews, you cannot verify whether your cancellation took effect before the next charge. Many people cancel but forget to note the renewal date, then assume they are cancelled when in fact a charge is pending.

Before you submit any cancellation request, take a screenshot of your account page showing the next renewal or billing date. Then, after receiving cancellation confirmation, check your calendar to confirm that no charge appears 2-3 days after that date.

Mistake 3: relying on verbal cancellation without follow-up

If you telephone the Celtic Ticket Office, do not assume the call alone cancels your subscription. Always follow up with a written email to [email protected] that documents what you discussed. Verbal requests are difficult to prove, and if a charge appears later, you will have limited evidence to support a refund claim.

Mistake 4: missing the cancellation deadline

Celtic TV's cancellation deadline is typically 5-10 working days before your renewal date, though this is not always stated clearly. If your renewal date is 28 February and you submit your cancellation request on 27 February, the company may not process it in time, and a new charge could appear on 28 February.

To avoid this, cancel at least 15 days before your renewal date. This gives the ticket office time to process your request and prevents borderline timing issues. Mark your calendar now for a cancellation date 20 days before your next renewal.

Mistake 5: assuming access stops immediately

Your Celtic TV account typically remains active until the end of your current billing cycle, even after you cancel. Some people misinterpret this as a failed cancellation and cancel again, creating duplicate cancellation requests that confuse the company. Be patient: access will end on schedule, usually the day before or on your renewal date.

Pricing comparison: should you cancel or keep Celtic TV

To decide whether cancellation makes sense, compare the annual cost to your usage and alternative options. This section helps you weigh the value honestly.

Alternative options to Celtic TV

Before you cancel, check whether free or cheaper alternatives exist for Celtic content:

• Free broadcast TV: Some Celtic matches are broadcast on free-to-air television channels in Malaysia or internationally. Check your local TV guide or streaming services for available coverage.
• Social media and highlights: Celtic posts free match highlights and clips on official social media channels (YouTube, Facebook, Instagram). If you are happy watching highlights rather than live coverage, this costs nothing.
• Sports streaming bundles: Some Malaysia-based streaming services offer football content bundles that may include Celtic or alternative Scottish leagues at lower cost than Celtic TV alone.
• VPN + local broadcaster: Some supporters outside the UK access Celtic content through VPNs and UK-based broadcasters, though this may conflict with Celtic TV's terms of service. Tocancel advises against this approach to protect your account.

Compare the cost and convenience of these alternatives against RM658.35 per year. If a cheaper or free option meets your needs, cancellation becomes a clear financial decision.

Checklist: verify your cancellation is complete

Use this checklist 10 days after submitting your cancellation request to confirm everything was processed correctly.

If you have checked all six items and answered "Yes" to each, your cancellation is complete and secure. If any item is "No", follow up immediately with Celtic TV or your bank.

Contact information and next steps

Use these details to submit your cancellation request or pursue escalation if the company does not respond.

Celtic TV cancellation contact details

Email: [email protected]

Mailing address:

Celtic Ticket Office
Celtic Park
Glasgow
G40 3RE
Scotland

Send your cancellation request by email because it creates an instant, time-stamped record. Include your account email, requested cancellation date, and a clear statement: "I am requesting immediate cancellation of my Celtic TV subscription. Please confirm receipt and confirm that no further charges will be applied."

Malaysian consumer protection escalation

If Celtic TV refuses your cancellation or charges you after the confirmed cancellation date, you can escalate to the relevant Malaysian authority:

Ministry of Domestic Trade and Cost of Living (KPDNHEP)
Complaints department
Phone: +603 8000 8000
Website: kpdnhep.gov.my
File a formal complaint online or by phone if you believe the company breached consumer protection law.

Chargebacks and payment provider assistance

If a Celtic TV charge appears on your credit card or bank account after cancellation, contact your bank or credit card provider immediately. Most payment providers allow you to dispute subscription charges within 90 days and will investigate on your behalf. Provide your bank with your cancellation confirmation email and the unauthorised charge as evidence.

Why tocancel is here to help

Cancelling subscriptions should be simple, but companies often make the process deliberately hard. Tocancel exists to empower Malaysia consumers by providing clear, step-by-step cancellation guides for hundreds of services, including Celtic TV. Our guides are based on actual terms, consumer law, and real cancellation experiences from subscribers like you.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their consumer rights under Malaysian law. Whether you are cancelling today or need guidance on pursuing a refund, Tocancel's resources are free and designed specifically for Malaysia consumers.

Visit Tocancel.com now to access guides for other services you may want to cancel, and bookmark our site for future reference. You have the right to cancel, you have the right to clarity, and you have the right to a refund if a company behaves unfairly. Tocancel is here to help you claim those rights.

Summary: your action plan to cancel Celtic TV

Cancelling Celtic TV in Malaysia is straightforward when you follow the right process. Here is your complete action plan.

Follow this plan step by step, keep all evidence, and your cancellation will be complete. If any issues arise, contact Tocancel for guidance on your next steps. You are not alone, and cancellation is your right.