Cancel Golftv: Step-by-Step Guide

How to cancel Golftv in malaysia and avoid surprise charges

What Golftv is and how the auto-renewal works

Golftv is a golf streaming subscription that gives you access to live tournaments, replays, highlights, and on-demand golf content. The service operates on an automatic renewal model, which means your subscription renews quietly at the end of each billing period unless you cancel before that date arrives.

Many Malaysian subscribers don't realise their account keeps charging them month after month in the background. The subscription agreement states that after your initial term ends, the service automatically renews for an identical period. If you signed up for a monthly pass and forget to cancel, the next charge will go through without a second notification.

What you paid for

Verified pricing data shows that Golftv charged around RM47 per month for the Live Pass, giving you full access to the golf tournament catalogue. In some markets, including Malaysia, Golftv content has shifted toward Discovery+ offerings, with a sports package available at RM69.90 per year. That works out to approximately RM5.83 per month for golf content that previously sat under the Golftv brand.

When you subscribed, you were paying for live event access, tournament coverage, archived matches, and golf video content beyond short clips. Trailers and brief highlights may have been available without payment, but the complete live and on-demand catalogue required your paid subscription to access.

How the service has changed in malaysia

Golftv branding and platform access have shifted over time in Malaysia. This creates confusion because some people try to cancel one service name while the actual billing sits under a different channel. Your payment might be taken directly from the Golftv website, through Apple App Store, through Google Play, or via another payment partner.

This matters because cancellation must be done through the same billing route that created your subscription. If you cancel in the wrong place, nothing stops the renewal from going through. Tocancel has seen this issue repeatedly: customers believe they cancelled successfully, only to discover another charge on their card weeks later.

Your consumer rights when cancelling Golftv

In Malaysia, your cancellation rights are protected under the Consumer Protection Act 1999, which is enforced by the Ministry of Domestic Trade and Cost of Living. This law gives you the right to cancel digital subscriptions, and companies must honour your cancellation within a reasonable timeframe.

Your legal position is clear: once you cancel before your billing date, the company must stop charging you. You have the right to receive confirmation of your cancellation. If the company continues to charge you after you cancel, you can file a complaint with the Ministry of Domestic Trade and Cost of Living, which has the power to investigate and require the company to refund you.

What happens if Golftv ignores your cancellation

If you submit a cancellation request and Golftv continues to charge you, you have legal recourse. Document everything: take screenshots of your cancellation request, save any confirmation emails, and keep your bank statements showing the unauthorised charges.

Contact Golftv support with your evidence and demand a refund. If the company doesn't respond within 14 days, escalate your complaint to the Ministry of Domestic Trade and Cost of Living. They will investigate on your behalf and can compel the company to refund you, plus compensation for the inconvenience. Tocancel recommends keeping all documentation for at least 6 months after cancellation.

How to cancel Golftv: step-by-step by platform

Your cancellation journey depends on where you subscribed. The most common routes are direct web billing, Apple App Store, and Google Play. Follow the correct path below to ensure your cancellation sticks.

Cancel through the Golftv website or account page

If you bought your subscription directly from Golftv, this is the verified cancellation route. Log in to your Golftv account, navigate to your account settings, and look for the subscription or billing section.

1. Go to golf.tv and log in with your email and password
   • If you've forgotten your password, click "Forgot password" and reset it via email
2. Click on your account icon or profile menu, usually in the top right corner
   • Look for "My Account", "Account Settings", or "Subscriptions"
3. Find the "Billing" or "Subscription" section
   • This shows your current plan, renewal date, and payment method
4. Click "Cancel Subscription" or "End Subscription"
   • Golftv may ask you why you're cancelling; you can skip this or provide feedback
5. Confirm your cancellation when prompted
   • Your access continues until the end of your current billing period
6. Take a screenshot of the cancellation confirmation screen
   • Save this as proof in case you need to dispute a future charge

If the "Cancel Subscription" button is missing or greyed out, your billing is likely attached to Apple or Google instead of direct web billing. Move to the App Store or Google Play section below. If you need immediate help, contact Golftv support at help.golf.tv.

Cancel through apple app store (iPhone or iPad)

If you subscribed on an Apple device, your payment is managed by Apple, not Golftv. You must cancel through the App Store itself, regardless of what the Golftv app shows.

1. Open the App Store app on your iPhone or iPad
   • Do not open the Golftv app itself
2. Tap your account icon in the top right corner
   • This is usually your profile picture or initials
3. Select "Subscriptions"
   • You'll see a list of all active subscriptions on your Apple account
4. Find "Golftv" or "Golf TV" in the list and tap it
   • If you have multiple subscriptions, scroll to find it
5. Tap "Cancel Subscription"
   • Apple will ask you to confirm; select "Confirm Cancellation"
6. You'll see a message saying your subscription ends on a specific date
   • Take a screenshot of this date for your records

Your access to Golftv continues until that end date. Apple will not charge you again after cancellation. If you see another charge, contact Apple Support immediately at support.apple.com/contact.

Cancel through google play (Android)

If you subscribed on an Android phone or tablet, Google Play manages your billing. Cancellation must happen through the Google Play app or website.

1. Open the Google Play app on your Android device
   • Alternatively, go to play.google.com on a web browser
2. Tap your profile icon in the top right corner
   • Select "Manage my subscriptions" or "Subscriptions"
3. Find "Golftv" or "Golf TV" in the active subscriptions list
   • Scroll if necessary to locate it
4. Tap on Golftv to open the subscription details
   • You'll see your renewal date and payment method
5. Select "Cancel subscription"
   • Google may show you a survey or offer a discount; you can skip this
6. Confirm cancellation by tapping "Yes, cancel"
   • Save the confirmation message with the final access date

Your Golftv access ends on the date shown in the cancellation confirmation. Google Play will not charge you again. If you see a charge after this date, dispute it through Google Play Support at support.google.com/googleplay.

Pricing breakdown and what you might be paying

Understanding what you were charged helps you confirm your cancellation worked. Below is the pricing data for Golftv in Malaysia.

If your most recent charge matches the Live Pass price (RM47), you were on a monthly subscription. If you see RM69.90, you were on the annual Discovery+ sports plan. Check your last bank statement to confirm which plan applied to you before cancelling.

What to do after you cancel Golftv

Cancellation is only the first step. You must verify that the cancellation worked and that no further charges appear on your card.

Verify your cancellation within 3 days

Do not assume silence means success. Within 3 days of cancelling, log back into your Golftv account (or the App Store/Google Play account) and check your subscription status.

• Web: Check "My Account" > "Subscription" to confirm it shows "Cancelled" or "No active subscription"
• App Store: Go to "Subscriptions" and verify Golftv no longer appears, or shows a red "Expired" label
• Google Play: Check "Manage my subscriptions" and confirm Golftv is gone from the active list

If it still shows as active after 3 days, contact Golftv support or your app store immediately. Do not wait for the next charge.

Monitor your bank statement for the next 60 days

Tocancel recommends checking your bank or credit card statement every week for the next 2 months. Look for any charges labelled "Golftv", "Golf TV", "Discovery+", or the payment processor's name (e.g., "Stripe Golftv").

If you see a charge after your cancellation date, report it as an unauthorised transaction to your bank immediately. Your bank can dispute it and reverse the charge within 60 days. Keep your cancellation confirmation screenshot as proof when you dispute the charge.

Save your cancellation confirmation indefinitely

Screenshot or print your cancellation confirmation. This is your legal protection if a dispute arises. Keep this file in a folder labelled "Subscriptions" or "Financial Records" for at least 12 months.

Common cancellation mistakes and how to avoid them

Many Malaysian subscribers believe they've cancelled when they actually haven't. These are the pitfalls that derail cancellations.

Mistake 1: cancelling in the wrong place

The most frequent error is cancelling through one platform when your billing is on another. If you subscribed through the App Store but try to cancel on the Golftv website, the cancellation won't work because App Store still owns your billing.

Before you cancel, identify where your payment came from. Check your bank statement and look for the transaction description. Is it labeled "Apple", "Google", or "Golftv"? That's where you need to cancel. Tocancel recommends using the checklist at the end of this guide to confirm this before you start cancelling.

Mistake 2: deleting the app instead of cancelling the subscription

Uninstalling the Golftv app does nothing to stop billing. The subscription remains active, and your card will be charged on the renewal date. You must explicitly cancel the subscription through your account settings or the app store. Deleting the app is like leaving a restaurant without cancelling your table reservation; you'll still be billed for it.

Mistake 3: not checking the cancellation confirmation date

Golftv cancels at the end of your current billing period, not immediately. If you cancel on the 15th of the month but your renewal date is the 30th, you'll have access until the 30th and will not be charged again. Many users panic because they still see their access, thinking the cancellation failed. It didn't; you're just using up the time you paid for.

Mistake 4: trusting a support email without follow-up

If you email Golftv support requesting cancellation, do not assume the reply means it's done. Always verify independently through your account dashboard or app store. Support staff may acknowledge your request, but verification is your responsibility. Tocancel has documented cases where support emails were sent but no actual cancellation occurred in the system.

Refund eligibility and how to claim one

Malaysian consumer law allows refunds in specific circumstances. You may be entitled to a refund if you cancelled within a cooling-off period or if Golftv breached its service agreement.

The 14-day cooling-off period

Under the Consumer Protection Act 1999, you have 14 calendar days from the date you purchased your Golftv subscription to cancel and request a full refund. This applies only if you cancel within this window and have not significantly used the service.

If you subscribed less than 14 days ago and want a refund, contact Golftv at [email protected] or through your account support page. State that you are invoking your right to a refund under the Consumer Protection Act 1999. Provide your purchase date, subscription plan, and payment amount. Keep a copy of this email.

Refunds after the 14-day period

After 14 days, Golftv is not legally required to refund you unless the service failed significantly (e.g., it was unavailable for extended periods, or the company shut down the service). Cancelling because you no longer want the service does not entitle you to a refund in this case.

However, if Golftv continued charging you after you cancelled, you are entitled to a refund of all charges made after your cancellation date. This is not a discretionary refund; it is a legal requirement.

How to request a refund

1. Gather your evidence: cancellation confirmation screenshot, bank statements showing charges after cancellation, and any emails with Golftv
   • This documentation proves the company charged you after you cancelled
2. Email Golftv at [email protected] with the subject line "Refund request - unauthorised charges"
   • Include your full name, account email, subscription plan, and the dates and amounts of unauthorised charges
3. Request a full refund of the unauthorised charges within 14 days
   • Reference the Consumer Protection Act 1999 to show you understand your rights
4. If Golftv does not respond within 14 days, escalate to the Ministry of Domestic Trade and Cost of Living
   • File a formal complaint at www.kpdnkk.gov.my or contact them at 1-800-86-5000

The Ministry will investigate the company's conduct and can order a refund plus compensation. Tocancel recommends keeping all correspondence until the refund is processed and confirmed in your bank account.

Checklist: before, during and after cancellation

Use this checklist to ensure your Golftv cancellation is complete and irreversible.

Contact information and support

If you need help during or after cancellation, use these contacts.

Summary and next steps

Cancelling Golftv in Malaysia is straightforward if you cancel through the correct platform: the Golftv website if you subscribed directly, or the App Store or Google Play if you subscribed on a mobile device. Take a screenshot of your cancellation confirmation, verify within 3 days that your subscription shows as cancelled, and monitor your bank statement for 60 days to ensure no further charges appear.

If Golftv charges you after you've cancelled, you have legal protection under the Consumer Protection Act 1999. Document the unauthorised charges, contact the company with proof, and escalate to the Ministry of Domestic Trade and Cost of Living if the company refuses to refund you.

Tocancel has helped thousands of consumers cancel unwanted subscriptions like Golftv and recover unauthorised charges. You have the right to cancel at any time, and the company must respect that decision. Take action today using the step-by-step guide above, and reclaim control of your subscriptions. Visit Tocancel to access more cancellation guides and consumer protection resources.