Cancel Univision: Step-by-Step Guide

How to cancel Univision NOW and reclaim your money in malaysia

What you need to know about Univision

Univision is a U.S.-based Spanish-language media company that offers streaming access to live television channels and on-demand content through its subscription product, Univision NOW. If you are a subscriber in Malaysia, understanding how this service works-and how to cancel it properly-is essential to protecting yourself from unwanted charges.

How Univision operates in the malaysian market

Univision NOW is owned by TelevisaUnivision and provides access to Univision and UniMás channels, plus additional on-demand content. The service costs USD 5.99 (approximately RM 28.27) per month and renews automatically at the end of each billing cycle. The company is based in the United States, which means the service is governed by U.S. law rather than Malaysian consumer protection rules-a critical detail that affects your cancellation rights and dispute options.

The parent company lists its corporate address as 9405 N.W. 41st Street, Doral, Florida 33178. For support inquiries, you can contact [email protected], which offers email support 24 hours a day, 7 days a week. However, there is no dedicated phone line or live chat for Malaysian customers, so email remains your primary contact method.

Univision also offers a free tier called ViX, which includes more than 100 live channels at no cost. This means not all Univision-linked content requires payment, but the premium live channels and full catalogue sit behind the paid subscription wall. Many users sign up for a free trial and forget to cancel before the paid subscription activates automatically.

What Univision NOW pricing looks like

The main paid option is Univision NOW at USD 5.99 per month. Some users also encounter free trials that convert to paid subscriptions unless cancelled before the trial end date. Your payment method determines how the charge appears on your Malaysian bank statement-most likely in foreign currency with your bank applying a conversion rate, which can make the true ringgit cost vary day to day.

This pricing model is straightforward, but the automatic renewal is where most cancellations become urgent. You pay once, and then the service renews every 30 days unless you actively cancel before the renewal date arrives.

Your consumer rights when cancelling Univision

Even though Univision is a U.S. company, you still have rights as a Malaysian consumer.

What malaysian law says about subscriptions

Under the Consumer Protection Act 1999 (Malaysia), you have the right to cancel a subscription service and the right to clear information about billing terms before you commit to payment. The law requires businesses to provide transparent cancellation methods and not make the exit process deliberately hidden or difficult. Your legal position is clear: you have the right to stop paying at any time, and the company must make cancellation straightforward.

If Univision charges you after you have requested cancellation, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP), which enforces consumer protection law in Malaysia. The company cannot legally charge you for a service you have explicitly cancelled, regardless of whether it is based overseas.

When you contact Tocancel for guidance on subscription disputes, one of the key points our team emphasizes is that companies operating in Malaysia must respect Malaysian consumer law, even if their head office is in Florida. This principle protects you.

How to prove you cancelled

Before you initiate cancellation, take screenshots of your current plan, active subscription status, and the renewal date shown in your account. Save all confirmation emails after you cancel. If Univision charges you again after cancellation, this documentation proves you took action and the company either failed to process it or ignored your request. This evidence is crucial if you need to dispute the charge with your bank or escalate to KPDNHEP.

Many readers discover through Tocancel's resources that keeping records of every step-subscription date, cancellation date, confirmation email-transforms a dispute from "I think I cancelled" into "Here is proof I cancelled on this date."

Step-by-step cancellation methods for Univision NOW

Cancelling Univision depends on where you created your account-directly on the Univision website, through Apple's App Store, or via Google Play. Each route has slightly different steps.

Cancel through the Univision website

If you signed up directly on Univision's website with an email and password, the web cancellation method is the fastest and most transparent route.

1. Open your web browser and go to Univision NOW's website.
2. Click the login button and enter your email address and password.
   • If you have forgotten your password, use the "Forgot Password" link to reset it before logging in.
3. Once logged in, navigate to Account Settings or My Account.
   • Look for a menu option labelled "Subscription" or "Billing."
4. Find the option that says "Cancel Subscription" or "Manage Subscription."
5. Click Cancel Subscription and read any confirmation message carefully.
   • Univision may offer a retention discount or ask why you are leaving; you do not need to accept any offer or explain your reason.
6. Follow the on-screen prompts to confirm cancellation.
7. Take a screenshot of the final confirmation page showing the cancellation date and time.
8. Check your email for a cancellation confirmation email from Univision within 24 hours.
   • If no email arrives, log back in and verify that your subscription status now shows "Cancelled" or "Active Until [date]."

The official Univision cancellation help article is available at their support centre. Web-based cancellation is the clearest method because the company processes it instantly and sends you written confirmation.

Cancel if you subscribed through apple app store

If you signed up via the Univision NOW app on an Apple device and paid through your Apple ID, you must cancel through Apple's App Store, not through Univision's website.

1. On your Apple device, open the Settings app.
2. Tap your name at the top of the settings menu.
3. Select "Subscriptions."
4. Find and tap "Univision NOW."
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Confirm the cancellation by tapping "Confirm" when Apple asks.
   • Apple will immediately stop the subscription and send you a cancellation email to your Apple ID email address.
7. Take a screenshot showing "Subscription Cancelled" or the active-until date.

Apple processes the cancellation on their side, not Univision's, so even if you contact Univision support, they cannot see or change an App Store subscription. This is a common point of confusion-always cancel where you paid.

Cancel if you subscribed through google play

If you signed up via the Univision NOW app on an Android device and paid through Google Play, cancellation must happen in Google Play, not on Univision's website.

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Choose "Subscriptions."
5. Tap "Univision NOW."
6. Tap "Cancel subscription" and confirm your choice.
   • Google Play will send you a cancellation confirmation email immediately.
7. Screenshot the confirmation for your records.

Like Apple, Google handles the billing independently, so Univision's support team has no direct control over Google Play cancellations. Verify your cancellation by checking the subscription status in Google Play the next day-it should show "Cancelled" or "Active Until [date]."

What happens after you cancel Univision

Understanding what comes next removes uncertainty and prevents accidental re-subscription.

Your access after cancellation

Once you cancel, Univision will allow you to access the service until the end of your current billing period. If your next renewal date is 15 January and you cancel on 5 January, you retain full access until 15 January at 11:59 PM, then your login stops working. You do not receive a refund for unused days in the current billing cycle unless you cancel within a statutory cooling-off period-which depends on how you subscribed (more on this below).

After your access expires, you will see a message asking you to subscribe again if you try to log in. You are not charged further unless you voluntarily resubscribe with the same payment method or a new one.

What to do if a charge appears after cancellation

If Univision charges your card after you have cancelled, this is a billing error. Tocancel recommends you take immediate action: contact [email protected] with the subject line "Charge After Cancellation" and include the following information:

• Your subscription cancellation date (from your confirmation email or screenshot).
• The unwanted charge date, amount, and how it appears on your bank statement.
• A copy of your cancellation confirmation email.
• Your request for a full refund of the erroneous charge.

Keep a copy of this email for your records. If Univision does not respond within 14 days or refuses to refund the charge, you have the right to dispute the transaction with your Malaysian bank and lodge a complaint with KPDNHEP. Your bank can reverse unauthorized charges on your behalf.

Refund eligibility and cooling-off periods

Refunds for paid subscriptions depend on when you cancel and where you subscribed.

Cooling-off period for web subscriptions

If you subscribed directly on Univision's website, you may have a cooling-off period-typically 14 days in many jurisdictions-during which you can cancel and receive a full refund. However, because Univision is a U.S. company, their terms of service are governed by U.S. law, not Malaysian law. U.S. companies are not legally required to offer a cooling-off period, so Univision may refuse refunds even within the first 14 days unless the service failed to deliver.

Contact [email protected] immediately if you cancel within 14 days and request a refund. Explain that the service does not match your expectations or was not available in your region. Keep the email brief and factual. If Univision refuses, you can escalate to KPDNHEP or your bank's dispute team, but success is not guaranteed under U.S. law.

Refunds for app store and google play subscriptions

Apple and Google have their own refund policies, separate from Univision's. If you cancel within 48 hours of your first payment through the App Store or Google Play, you can request a refund directly from Apple or Google. After 48 hours, refunds are at the discretion of Apple or Google and usually require proof that the service was not delivered or was fraudulent. Once the 48-hour window closes, refunds for subscription services are rarely approved.

To request a refund from Apple, visit appleid.apple.com, navigate to Purchase History, find the Univision NOW charge, and click "Report a Problem." For Google Play, open the app, go to your profile menu, select "Payments and subscriptions," find the charge, and select "Report a Problem."

Common mistakes when cancelling Univision

Many cancellations fail not because the process is impossible, but because subscribers overlook a simple step.

Mistake 1: cancelling on the wrong platform

The most frequent error occurs when you sign up through an app but try to cancel on the website. Your account on Univision's website may exist, but if your subscription is linked to Apple's App Store or Google Play, cancelling on the website does nothing. The charge continues because the app store still has an active subscription on file. Always cancel exactly where you paid-if you paid through Apple, cancel in Apple; if you paid through Google Play, cancel in Google Play; if you paid with a credit card on the website, cancel on the website.

To confirm which platform you used, check your email for the original confirmation receipt. The subject line will say "Apple," "Google Play," or "Univision NOW" depending on where the payment went. Match this to your cancellation method.

Mistake 2: not verifying the cancellation

You clicked "Cancel" and assumed it worked. One hour later, the subscription is still active. This happens because the page did not load properly, or you accidentally closed the browser before the final confirmation appeared. Always verify that the confirmation page loaded and shows a cancellation date. Save a screenshot. Then check your email within 24 hours for a confirmation message. If neither appears, try the cancellation steps again or contact [email protected] to confirm the status manually.

Mistake 3: forgetting the renewal date

You cancel on the 1st of the month, but your renewal date is the 10th. Many subscribers think "I cancelled, so I am safe," but the system still charges you on the 10th because the cancellation had not reached the billing cycle yet. To avoid this, cancel at least 3 business days before your renewal date. If you are unsure of the exact renewal date, look at your most recent invoice or account page-the date is always listed there. Circle it on your calendar so you never miss it.

Mistake 4: accepting retention offers without reading the terms

During cancellation, Univision may offer you a discount or a free month to stay. These offers renew your subscription for a new term, and you are locked in again. If you want to cancel, do not accept any offer. Click "Continue with cancellation" or "No, cancel anyway." Do not click "Accept offer" unless you genuinely want to stay-these actions restart your billing cycle and you must cancel again later.

Pricing and plan comparison table

The paid tier (Univision NOW) is the primary option for full channel access. ViX offers a free alternative with a limited catalogue. Currency conversion means your actual ringgit charge may vary slightly depending on your bank's exchange rate on the charge date.

Checklist before and after cancelling

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

Before you cancel

• Log in to your Univision account and note the current renewal date.
• Screenshot your active subscription, plan type, and next billing date.
• Check your email for the most recent invoice to confirm the payment method.
• Identify where you subscribed: Univision website, Apple App Store, or Google Play.
• Cancel at least 3 business days before the renewal date to avoid one more charge.

During cancellation

• Take a screenshot of the cancellation confirmation page showing the date and time.
• Do not accept any retention offers unless you want to stay subscribed.
• Cancel on the exact platform where you paid (website, App Store, or Google Play).
• Complete all on-screen prompts before closing the browser.

After cancellation

• Check your email within 24 hours for a cancellation confirmation from Univision, Apple, or Google.
• Save this email permanently in a folder labeled "Subscriptions" or similar.
• Log back in to your account a few days later to verify the subscription status shows "Cancelled" or "Active Until [date]."
• Monitor your bank statement for the next 30 days to ensure no further charges appear.
• If an unexpected charge appears, contact [email protected] immediately with your cancellation confirmation email attached.

When to cancel Univision and when to keep it

Not every subscriber should cancel. This comparison helps you decide.

If you are on the fence, cancel. You can always resubscribe later if you change your mind, and cancelling prevents unwanted charges if your circumstances change. Tocancel's mission is to ensure you stay in control of your subscriptions, not the other way around.

How tocancel helps you stay in control

Tocancel (tocancel.com) exists to simplify subscription cancellation and protect your consumer rights. Whether you are cancelling Univision or any other service, Tocancel provides clear, step-by-step guides, tracks cancellation deadlines, and reminds you of your rights under Malaysian law. Our team has helped thousands of consumers cancel unwanted subscriptions, recover erroneous charges, and reclaim their monthly budgets. Tocancel has helped thousands of consumers cancel with confidence, knowing their rights are protected and their money is safe.

Escalation support through tocancel

If Univision ignores your cancellation request or charges you after you cancel, do not assume you are stuck. Tocancel helps you document the issue, draft a complaint email, and escalate to your bank or KPDNHEP if needed. Consumer protection law in Malaysia exists to protect you, and Tocancel translates those rights into action. Many readers discover that a single formal complaint email-one that references the Consumer Protection Act 1999 and KPDNHEP-prompts immediate refunds from companies that previously refused.

Contact details and company address

If you need to contact Univision for support or disputes, use these official channels.

Email support

Email: [email protected]. This email address handles subscription questions, cancellation issues, billing errors, and general support. Expect a response within 48 hours, though replies often arrive faster. Always include your account email, the issue date, and any relevant screenshots when you email.

Mailing address

TelevisaUnivision Inc., 9405 N.W. 41st Street, Doral, Florida 33178, United States. This is the general corporate address listed in Univision's terms of service. Mailed letters may take weeks to receive a response and are not recommended for urgent cancellation issues. Email is your fastest and most documented option.

DMCA legal notices only

For copyright or intellectual property legal notices, address correspondence to: Lara Bach, TelevisaUnivision Inc., 8551 N.W. 30th Terrace, Miami, Florida 33122, United States. Do not use this address for subscription or billing issues-it is for legal disputes only.

Summary and your next step

Cancelling Univision NOW is straightforward when you follow the correct platform-specific steps, verify the cancellation immediately, and monitor your bank statement for the next 30 days. Your consumer rights under the Malaysian Consumer Protection Act 1999 protect you even when a company is based overseas, and KPDNHEP enforces those rights if the company refuses to cooperate. Take a screenshot of your renewal date today, set a reminder 3 days before that date, and execute the cancellation on the platform where you paid. If an unwanted charge appears after cancellation, contact [email protected] with your documentation, and escalate to KPDNHEP if the company ignores you. Tocancel is here to guide you through every step of the process and ensure you regain control of your subscriptions. Visit Tocancel (tocancel.com) now to track your cancellation deadline and access additional resources for managing your subscriptions safely.