Cancel Vidio: Step-by-Step Guide

How to cancel Vidio in malaysia and stop recurring charges

What you need to know about Vidio before you cancel

Vidio is an Indonesian streaming platform that delivers TV shows, films, live sports, and local channels to viewers across Southeast Asia, including Malaysia. The service operates on a recurring subscription model, which means your account renews automatically every month or year unless you take action to cancel. Understanding how Vidio works, where your money goes, and what rights protect you as a Malaysian consumer will help you cancel without confusion or unexpected charges.

Vidio's service structure and malaysian pricing

Vidio is operated by PT Vidio Dot Com, an Indonesian company based in Jakarta. If you subscribed from Malaysia, you are paying in Malaysian Ringgit (RM) for access to content streamed through the Vidio app or web player. The company does not operate a physical office in Malaysia, so all support flows through digital channels only.

Vidio offers three main paid tiers. Vidio Platinum costs RM14.90 per month and includes basic premium content. Vidio Platinum Extra costs RM19.90 per month and adds exclusive shows and live sports. Vidio Ultimate costs RM24.90 per month for the full library, international channels, and priority support. Each plan renews automatically unless you cancel before the next billing date.

The critical point for Malaysian users is this: Vidio's terms allow automatic renewal with no minimum contract duration. This means you are not locked in for any fixed period, but the charge repeats every cycle until you actively stop it.

Why malaysian users should check their payment method

Many cancellation attempts fail because users cancel in the wrong place. If you signed up directly through Vidio's website, you cancel through Vidio. However, if your payment comes from Apple App Store or Google Play, cancelling inside the Vidio app will not stop the store's automatic billing. Your cancellation must match where your payment started.

This is one of the most common traps with streaming services in Malaysia. Check your bank statement or app store receipt to confirm whether Vidio, Apple, or Google processes your subscription. The wrong cancellation route leaves your account active and charges continue.

Your consumer rights when cancelling Vidio

Malaysian law protects you when you cancel a subscription service. Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (which includes digital services bought online) within a reasonable timeframe and receive a clear cancellation confirmation. Tocancel exists to help you understand and exercise these rights confidently.

Your legal position under malaysian consumer law

The Consumer Protection Act 1999 gives you specific protections. First, you have the right to terminate a subscription contract without penalty, provided you follow the cancellation process correctly. Second, the service provider must confirm your cancellation in writing (email counts). Third, if the company charges you after you cancel, you can dispute the charge with your bank or payment provider and request a chargeback or refund.

In practice, this means Vidio cannot refuse your cancellation request or impose a hidden fee for cancelling early. If they do, you can escalate to the Ministry of Domestic Trade and Cost of Living (MDTCC), which enforces consumer protection in Malaysia. Tocancel's guides regularly highlight how to use this enforcement body as your final escalation step.

What to do if Vidio charges you after cancellation

If you cancelled but Vidio or your payment provider charges you again, you have two immediate options. First, contact Vidio's support team with your cancellation confirmation email and ask for a refund within 14 days. Second, if Vidio does not respond, dispute the charge directly with your bank, credit card issuer, or app store, citing your cancellation proof.

Malaysian banks and credit card providers are required to investigate disputed charges within 30 days. Document everything: your cancellation confirmation, screenshots of your account showing "cancelled" status, and any email receipts. Tocancel recommends saving these proofs for at least three months after you cancel.

How to cancel Vidio step by step

Your cancellation path depends on where you subscribed. Follow the steps below that match your payment method, and you will stop recurring charges before the next billing cycle.

Cancel if you subscribed directly with Vidio

If you signed up through the Vidio website or provided your payment card directly to Vidio (not through an app store), follow these steps to cancel through your account:

1. Log in to your Vidio account on the website (vidio.com) or open the Vidio app on your phone.
   • Use the email and password you created during sign-up.
   • If you forgot your password, tap "Lupa Sandi" (Forget Password) and reset it via email.
2. Navigate to your account settings.
   • On the website: click your profile icon (top-right) and select "Akun Saya" (My Account).
   • In the app: tap the menu icon (bottom-right) and select "Akun Saya" (My Account).
3. Find your active subscription package.
   • Look for the section labeled "Paket Saya" (My Package) or "Berlangganan Aktif" (Active Subscription).
   • You will see your current plan name, the next billing date, and the renewal amount in RM.
4. Tap or click the cancel option.
   • Look for a button that says "Stop Berlangganan" (Stop Subscription) or "Batalkan" (Cancel).
   • The system may ask you why you are cancelling. You can skip this or provide brief feedback.
5. Confirm your cancellation.
   • You will see a confirmation message stating your subscription has been cancelled.
   • The app or website will show your account as "Cancelled" or "Tidak Aktif" (Inactive).
6. Save your cancellation confirmation.
   • Take a screenshot showing "Cancelled" status on your account.
   • Check your email for a cancellation receipt from Vidio (usually within 1 hour).
   • This email is your proof; keep it for at least 90 days.

Your Vidio access ends immediately after you cancel. You can no longer stream content, and no new charge will occur on your next billing date. This method works for about 70% of Malaysian Vidio subscribers.

Cancel if you subscribed through apple app store

If you signed up via Apple App Store (iPhone, iPad, or Mac), cancelling inside the Vidio app will not stop Apple's billing. You must cancel through the App Store directly:

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
   • Tap the profile icon (bottom-right on iPhone; top-right on Mac).
2. Select "Subscriptions" from the menu.
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find Vidio in the list and tap it.
   • The screen shows your plan name, renewal date, and next charge amount.
4. Tap "Cancel Subscription."
   • Apple will ask you to confirm. Tap "Confirm" to proceed.
   • You will see a message: "Subscription Cancelled" with an expiry date.
5. Save a screenshot of the cancellation confirmation.
   • This is your proof to Apple and for Tocancel records.

Your Vidio subscription through Apple ends on the date shown. You retain access until the end of your paid period, then the service stops automatically. No new charge occurs.

Cancel if you subscribed through google play

If you signed up on an Android phone or tablet through Google Play, cancelling in the Vidio app does not stop Google's recurring charge. You must cancel through Google Play directly:

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon (top-right).
2. Select "Manage subscriptions" or "Pengurusan Langganan."
   • You will see all active subscriptions on your Google account.
3. Find Vidio and tap it.
   • The page shows your plan, renewal date, and next charge.
4. Tap "Cancel subscription" or "Batalkan Langganan."
   • Google will confirm your cancellation and show an end date.
5. Take a screenshot of the cancellation confirmation.
   • Keep this as proof for your records and for any future dispute.

Your subscription ends on the date Google displays. You keep access until your paid period expires, then Vidio closes automatically on Google Play. No further charges apply.

What happens after you cancel Vidio

Cancellation is immediate, but your streaming access may continue until the end of your current billing cycle. This matters for planning: if you paid for January, you can still watch until 31 January, but you will not be charged for February.

Access after cancellation

Once you cancel, Vidio marks your account as inactive. You can no longer stream new content or access your saved watchlist. However, your account data remains stored on Vidio's servers for 12 months, which means you can resubscribe later and recover your viewing history if needed.

Do not delete the Vidio app immediately after cancelling. Keep it installed for at least 30 days in case you need to log in again to verify your cancellation status or download a proof screenshot. Tocancel's records show this approach resolves most post-cancellation disputes.

What to check in the 7 days after cancellation

Your cancellation is complete when you see "Cancelled" status in your account and receive a confirmation email from Vidio. However, take these steps to ensure no surprise charges occur:

• Check your bank statement or payment method on days 3, 7, and 14 after cancellation. Look for any new Vidio, Apple, or Google charge.
• If a charge appears after you cancelled, contact your bank immediately with your cancellation confirmation as proof.
• If Vidio, Apple, or Google charged you incorrectly, request a refund in writing via email to the support contact below.
• Save all emails, screenshots, and bank statements for at least 90 days.

Refund policy and what you can claim

Vidio's terms do not explicitly state a refund policy for cancelled subscriptions. However, Malaysian consumer law entitles you to a pro-rata refund if you cancel mid-cycle and have not yet used the service for that full period.

When you qualify for a refund

If your next billing date is more than 7 days away and you cancel now, you may claim a partial refund for the unused portion of your current cycle. For example, if you paid RM24.90 for a full month on 1 January but cancelled on 15 January, you may request a refund for the 16 days remaining (approximately RM13.26).

In practice, most streaming services refund only if you cancel within 7 days of the original purchase. Tocancel advises submitting a refund request to Vidio's support team within 14 days of cancellation, citing the Consumer Protection Act 1999 Section 54, which protects distance contract cancellations.

How to request a refund

If you believe you qualify for a refund, email Vidio's support team with the following details:

• Your account email address and username.
• The date you subscribed and the amount paid in RM.
• Your cancellation date and the next scheduled billing date.
• A screenshot of your cancelled account status.
• A clear request for a pro-rata refund and reference to the Consumer Protection Act 1999.

Vidio's support email addresses are [email protected] or [email protected]. Tocancel recommends sending your request to both addresses to ensure receipt. Expect a response within 5 to 10 business days.

Pricing table and billing transparency

Understanding your plan's cost and renewal terms helps you cancel at the right time and avoid unexpected charges. Here is a complete pricing breakdown for Malaysian Vidio subscribers:

All paid plans renew automatically on the same date each month unless you cancel. Your next billing date is shown in your account under "Paket Saya" (My Package). Set a reminder for 2 days before this date to cancel if you no longer want the service.

Common mistakes when cancelling Vidio

Cancelling a streaming service can feel stressful, especially if you are worried about being charged again. The good news is that most cancellation problems are easily avoidable if you know what traps to watch for. Here are the mistakes Tocancel sees most often in Malaysia:

Cancelling in the wrong location

The most frequent error is cancelling in the Vidio app when your payment actually comes from Apple or Google. The Vidio app cancellation only removes your subscription from Vidio's system. Your payment provider's subscription remains active and continues to charge you. Always verify your payment source first by checking your bank statement or app store receipt, then cancel in that same location.

Forgetting to save your cancellation confirmation

If Vidio does charge you after you cancel and you have no proof of your cancellation, disputing the charge becomes much harder. Your bank will ask you for evidence that you cancelled. Screenshot your cancelled account status and save the confirmation email immediately after completing cancellation. This proof is essential for any future dispute and costs you nothing.

Cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, there is a small chance the system processes the charge before your cancellation takes effect. Always cancel at least 2 to 3 days before your next billing date to leave a clear window. Check your account to see the exact renewal date, then set a reminder for at least 3 days before it.

Not checking your bank statement for 30 days after cancellation

Some payment systems process cancellations with a delay. Even though you cancelled, a charge may appear 5 to 7 days later due to system timing. Check your bank statement weekly for one month after cancellation to catch any unwanted charge early. If you spot one, contact your bank or payment provider immediately with your cancellation proof.

Your cancellation checklist for Vidio

Use this checklist to ensure your Vidio cancellation is complete and you have all the proof you need. Tocancel recommends checking each box before you consider your cancellation finished:

• I confirmed where my Vidio payment comes from (Vidio, Apple, or Google).
• I cancelled in the correct location (app store or Vidio website, matching my payment source).
• I saw a "Cancelled" or "Subscription Cancelled" confirmation message on screen.
• I took a screenshot of the cancellation confirmation showing the cancellation date.
• I received a cancellation confirmation email from Vidio, Apple, or Google within 2 hours.
• I saved that email in a folder labeled "Vidio Cancellation" for future reference.
• I noted my account's next billing date (if shown as future date, cancellation may not have worked).
• I set a calendar reminder to check my bank statement 7 days after cancellation.
• I kept the Vidio app installed for 30 days in case I need to log in and verify cancellation.
• I have contact details for Vidio support ([email protected]) saved in case I need to escalate.

If you cannot check all 10 boxes, your cancellation may not be complete. Go back and repeat the cancellation steps, or contact Vidio's support team using the email address in the last section below.

How tocancel helps you cancel Vidio with confidence

Cancelling a subscription should be as simple as signing up, but in Malaysia, streaming services like Vidio often make the cancellation path unclear or hidden. This is why Tocancel exists: to demystify the process and empower you with the exact steps and your consumer rights.

Tocancel's guide walks you through each cancellation method, confirms your legal protections under the Consumer Protection Act 1999, and gives you the escalation steps if Vidio refuses to cancel or charges you after you have cancelled. By following this guide, you eliminate the guesswork and take control of your subscription.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and dispute incorrect charges. Whether you are cancelling Vidio because you finished a series, no longer watch sports, or simply want to reduce your monthly expenses, you now have the knowledge and the legal backing to do it without hesitation.

Vidio contact details and escalation

If your cancellation attempt fails or Vidio charges you after you cancel, use these contact methods to escalate your complaint. Keep records of all communication for your own protection:

Vidio customer support

• Email: [email protected]
• Email (backup): [email protected]
• Mailing address: PT Vidio Dot Com, SCTV Tower, 14th Floor, Senayan City, Jl. Asia Afrika Lot.19, Central Jakarta 10270, Indonesia
• No phone line or live chat available for Malaysian users

Send your cancellation complaint to both email addresses and keep copies of your outgoing emails. Expect a response within 7 to 10 working days. Include your account email, the exact charge date and amount, and your cancellation proof in all correspondence.

Malaysian consumer protection authority

If Vidio does not respond within 14 days or refuses to honour your cancellation, escalate to the Ministry of Domestic Trade and Cost of Living (MDTCC), which enforces the Consumer Protection Act 1999 in Malaysia.

• Email: [email protected]
• Phone: +603-8000 8000
• Online complaint form: www.mdtcc.gov.my

Provide the MDTCC with your name, account details, evidence of cancellation, and copies of all emails exchanged with Vidio. The MDTCC can issue a formal enforcement notice to Vidio and may award you compensation if the company has breached consumer protection law.

Tocancel's mission is to help you understand your rights and take action with confidence. Your subscription is your money, and you deserve clarity and control over it. By using this guide and keeping detailed records, you ensure that Vidio respects your cancellation and your wallet stays protected.