Cancel Carbonmade: The Right Way in Nigeria

How to cancel Carbonmade in nigeria and protect your creative portfolio

Understanding Carbonmade and why creatives use it

Carbonmade is a web-based portfolio platform built for visual professionals who want to showcase their work without wrestling with code. Photographers, designers, illustrators, and other creatives in Nigeria use it to host galleries, showreels, and professional portfolios with drag-and-drop simplicity. The platform offers both monthly and yearly subscription plans with pre-built templates and account-based features designed for non-technical users.

If you've decided the service no longer fits your workflow, career direction, or budget, Tocancel is here to walk you through cancellation step-by-step and ensure you understand your rights as a Nigerian consumer.

What Carbonmade offers

Carbonmade provides hosted portfolio space, customizable templates, and a visual editor designed for creatives without coding knowledge. You control your own domain, analytics, and portfolio visibility without needing to hire a developer or understand HTML. The platform stores your work on their servers and makes it accessible to potential clients 24/7.

Why you might want to cancel

You may outgrow the platform, move to a self-hosted WordPress site, switch to competitors like Adobe Portfolio or Wix, or simply need to cut subscription costs. Whatever your reason, cancelling cleanly and understanding what happens to your work matters, especially before you delete your account permanently. Tocancel recommends backing up your portfolio data before initiating any cancellation.

Carbonmade pricing and subscription plans in nigeria

Carbonmade charges exclusively in USD, but Nigerian users pay through Naira conversion depending on their payment method. Understanding the full cost of your plan helps you decide whether the service still offers value or whether cancellation makes financial sense for your budget.

Current plan structure and costs

Carbonmade offers tiered plans with both monthly and yearly billing cycles. The exact pricing and feature set update regularly, so visit their pricing page before committing to or cancelling a subscription. Yearly plans typically offer 15-20% savings compared to monthly billing, which means you may recoup some value by keeping an annual subscription until its natural renewal date.

Currency and payment methods in nigeria

When you pay via credit card, your Nigerian bank or payment processor converts the USD amount to Naira at the time of transaction, which may incur foreign exchange fees of 2-5% depending on your financial institution. If you're cancelling due to unexpected currency conversion costs, document these charges and keep records of your transaction history, as they form part of your dispute evidence if needed.

Should you cancel Carbonmade right now

Before you proceed with cancellation, pause and ask yourself whether you're cancelling for the right reasons. Tocancel believes informed decisions lead to better outcomes and fewer regrets.

Reasons to stay with Carbonmade

If you rely on Carbonmade to generate client leads, showcase work daily, or need the portfolio to remain live for income, delaying cancellation may be wise. Similarly, if you have a yearly plan with prepaid months remaining, you might export your portfolio now and cancel at renewal rather than lose what you've already paid. Check your billing date to understand how many months or weeks remain on your current subscription cycle.

Red flags that mean you should cancel

You should move forward with cancellation if you've stopped using the platform actively, switched to a cheaper alternative, upgraded to a different hosting solution, or can no longer afford the monthly or yearly charge. Cancelling prevents unwanted future charges and frees up your budget for tools you actually use. If Carbonmade has removed features you relied on or changed their terms in ways that no longer suit your needs, cancellation is a legitimate response to service degradation.

How to cancel your Carbonmade account

Carbonmade does not currently provide a dedicated Nigeria contact address, so you'll need to use their web-based support system or reach out to their US corporate office. Tocancel recommends following these sequential steps to ensure your cancellation request is processed without delay.

Step-by-step cancellation process

1. Log into your Carbonmade account using your email and password.
   • Navigate to your account dashboard or settings menu.
   • Look for a section labeled "Account," "Billing," or "Subscription."
2. Locate your active subscription and billing information.
   • Click on "Manage Subscription" or "View Plan."
   • Review your current plan type, renewal date, and next charge amount.
3. Find the cancellation option within your account settings.
   • Look for a button or link that says "Cancel Subscription," "Downgrade," or "Delete Account."
   • If you cannot find this option, contact Carbonmade support via their website.
4. Confirm your cancellation request and provide a reason if prompted.
   • Carbonmade may ask why you're cancelling; this feedback helps them improve their service.
   • Answer honestly but briefly.
5. Receive and save your cancellation confirmation email.
   • Check your inbox and spam folder for a confirmation message.
   • Screenshot or save this email as proof of cancellation.
   • The confirmation should include a cancellation date and reference number.
6. Export your portfolio data before your account access ends.
   • Download any files, photos, or content you created while using Carbonmade.
   • Some platforms offer an export tool; use it if available.
   • If no export tool exists, screenshot or manually save your important portfolio items.

Contacting Carbonmade support for cancellation

If you cannot cancel through your account dashboard, contact Carbonmade directly via their support channels. Send a clear cancellation request email with your full name, email address associated with the account, and current subscription plan. Request written confirmation of your cancellation, including the effective date and any refund eligibility.

What happens after you cancel Carbonmade

Understanding the post-cancellation timeline helps you prepare for the loss of your portfolio and ensure you've saved everything important. Tocancel advises managing expectations about your account access and data retention.

Account access and portfolio removal

Once your subscription ends, your portfolio typically goes offline within 24-72 hours. You will lose access to edit your portfolio, upload new work, or modify your domain settings. If you have a custom domain (yourname.com), it may redirect to a Carbonmade error page or revert to their system. Before this happens, ensure you have saved all your portfolio files, contact information, and client feedback locally.

Data retention and recovery

Carbonmade may retain your account data for 30-90 days after cancellation, depending on their data retention policy. During this grace period, you may request account reactivation if you change your mind. After the retention period expires, your data is typically deleted permanently. If you realize you cancelled by mistake, contact support immediately with your cancellation confirmation number and request account reinstatement.

Refund policy and your right to a refund in nigeria

Your right to a refund in Nigeria is protected by the Federal Competition and Consumer Protection Act (FCCPA), which grants consumers the right to cancel service subscriptions under specific circumstances. Tocancel explains your legal position and how to claim refunds fairly.

Your legal position under nigerian law

The Federal Competition and Consumer Protection Act (FCCPA) 2019 is Nigeria's primary consumer protection law. It requires service providers to offer clear cancellation terms and prohibits hidden charges. If Carbonmade charged you without clear consent, continued charging after you cancelled, or failed to disclose cancellation terms upfront, you have legal grounds to dispute the charge. The Federal Competition and Consumer Protection Commission (FCCPC) is the enforcement body responsible for investigating consumer complaints and protecting your rights.

When you qualify for a refund

You may qualify for a refund if you cancelled within 14 days of your initial subscription purchase (if this was your first billing cycle), were charged after cancellation, or were billed for a service you never received. If Carbonmade removed essential features or degraded service quality without notice, you may also have grounds for a partial refund. Additionally, if currency conversion fees were applied without disclosure, document these charges as part of your refund claim.

How to request a refund from Carbonmade

Submit a written refund request to Carbonmade support with the following information: your full name, email address, account number or subscription ID, the date of the charge you're disputing, the reason for your refund request, and copies of your transaction receipts. Request a response within 14 days. If Carbonmade refuses your refund or does not respond within 21 days, escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC) at www.fccpc.gov.ng or contact them via their official phone line.

Common mistakes when cancelling Carbonmade

Cancelling a service you've relied on can feel stressful, and small oversights often lead to ongoing charges or lost data. Tocancel has identified the mistakes Nigerian users make most frequently during cancellation.

Mistake 1: cancelling without backing up your portfolio

Your portfolio is your professional asset. If you delete your account or let it lapse without saving your work locally, you lose access to galleries, client testimonials, and proof of your creative output. Before initiating cancellation, download every portfolio file, screenshot your galleries, and save client feedback. This data may be irreplaceable.

Mistake 2: forgetting to cancel before the next renewal date

If you intend to cancel, but forget to do so before your next billing date, you'll be charged for another month or year. Set a phone reminder 5-7 days before your renewal date so you have time to cancel without being charged unexpectedly. Check your cancellation confirmation email for the exact effective date of your cancellation to confirm no future charges will occur.

Mistake 3: not documenting your cancellation request

Without written confirmation of your cancellation, you have no proof that you requested it. If Carbonmade continues to charge you after cancellation, you'll need evidence to dispute the charge with your bank or through the FCCPC. Always save your cancellation confirmation email, screenshot the confirmation page, and note the date and time of your cancellation request.

Mistake 4: cancelling via phone or chat without follow-up email confirmation

If you cancel via phone or live chat, follow up immediately with a written email requesting confirmation. Chat logs and phone records are harder to verify than written emails. Send a brief email saying, "I spoke with [agent name] on [date] and requested cancellation of my account [email address]. Please confirm this request in writing."

Mistake 5: ignoring currency conversion fees in your dispute

Nigerian users often overlook USD-to-Naira conversion fees when calculating their total spending. If you were charged more than expected, check your bank statement for the conversion rate applied. If the rate was unfavorable or fees were excessive, include this in your refund claim and ask whether Carbonmade is responsible for disclosing these costs upfront.

Cancellation checklist for Carbonmade

Use this checklist to ensure you've completed every essential step before and after cancelling your Carbonmade account. Tocancel recommends working through this list methodically to avoid oversights.

Comparing Carbonmade to alternative portfolio platforms

If you're cancelling Carbonmade to switch to a different service, understanding your alternatives helps you make an informed choice. Tocancel has compiled a comparison table of popular portfolio platforms available to Nigerian creatives.

Contacting Carbonmade for support and complaints

If you encounter problems during cancellation or believe Carbonmade has violated your consumer rights, you have multiple channels for escalation. Tocancel recommends exhausting direct contact with Carbonmade before involving regulatory authorities.

Carbonmade contact information

Carbonmade does not maintain a dedicated customer service office in Nigeria. However, you can reach their support team through their website contact form or email support address. Since Carbonmade operates from the United States, all correspondence will be handled by their US-based team. Allow 5-10 business days for a response to your support email.

Carbonmade Inc. corporate office address:

Carbonmade Inc.
New York, USA

For Nigerian-specific issues, contact the Federal Competition and Consumer Protection Commission (FCCPC) to file a formal complaint if Carbonmade fails to respond or refuses to honour your cancellation or refund request.

Escalating complaints to the FCCPC

If Carbonmade does not respond to your cancellation or refund request within 21 days, file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC). You can submit your complaint online at www.fccpc.gov.ng, via email, or by visiting their office. Include copies of your cancellation request email, confirmation (if received), transaction receipts, and bank statements showing unauthorized charges. The FCCPC will investigate and may require Carbonmade to refund your money or reinstate your account if cancellation was processed improperly.

Summary and next steps

Cancelling Carbonmade is a straightforward process when you follow a clear sequence: back up your data, log into your account, initiate cancellation, save your confirmation, and monitor for unauthorized charges. Your rights as a Nigerian consumer are protected by the Federal Competition and Consumer Protection Act (FCCPA), which entitles you to fair refund terms, transparent billing, and responsive customer service.

Do not delay if you've decided to leave the platform. The sooner you cancel, the sooner you stop incurring charges and the more time you have to export your portfolio before account access ends. Tocancel has helped thousands of consumers cancel unwanted subscriptions, understand their rights, and recover refunds by following a methodical, documented approach. Visit Tocancel today at tocancel.com to explore guides for hundreds of other services, access cancellation templates, and connect with consumer advocates who understand your rights in Nigeria.

Take control of your subscriptions now. Your portfolio, your budget, and your peace of mind depend on it.