Cancel Carbonmade: Step-by-Step Guide

How to cancel Carbonmade before your next charge and protect your portfolio

What Carbonmade is and why you might want to cancel

Carbonmade is a web-based portfolio builder designed for creative professionals who need to showcase their work online without learning to code or paying a designer. The service lets you build and host a portfolio with unlimited image uploads, video uploads, and customizable design blocks, all on an auto-renewing subscription model.

Here's what matters if you're in the Philippines: Carbonmade operates entirely in US dollars, with billing handled through international payment methods like credit cards and PayPal. There's no local payment option, no Manila-based support team, and no phone line. When you need to cancel, you'll work through email support at [email protected], which means potential delays if you're racing against a renewal date.

At Tocancel, we help thousands of Filipino subscribers understand their cancellation rights before they act, and Carbonmade's auto-renewal model catches many users off guard. Your subscription renews automatically on the anniversary of your sign-up date, and unless you cancel before that date arrives, you'll be charged again. This means you need clarity on your timeline right now.

Carbonmade's paid plans and what you're actually paying for

Carbonmade offers three main subscription tiers, each with different features and project limits. All prices are in US dollars, though we've included approximate Philippine peso equivalents below based on current exchange rates (₱1 = approximately $0.018 USD).

The tier you choose determines how many portfolio projects you can create, whether you access premium design blocks, if you get visitor analytics, and how many portfolio pages you can use. Many Filipino designers start with Beginner, then upgrade when they outgrow the single-project limit. Understanding which plan you're on helps you know exactly what you'll stop paying for once you cancel.

Why filipino users cancel Carbonmade

We've identified three main reasons why subscribers in the Philippines decide to walk away. First, the lack of local support creates friction when you have urgent questions or billing issues. Second, many find that free alternatives like Behance, Dribbble, or a Canva landing page meet their needs without monthly costs. Third, creatives often switch to WordPress or Webflow once their portfolio ambitions grow beyond what a single builder can offer.

If you're cancelling because you've found a better fit, Tocancel is here to walk you through the process step by step so you don't miss your cancellation window.

Your consumer rights under philippine law

Before you take action, understand what the Consumer Act of the Philippines (Republic Act No. 7394) gives you.

What the consumer act of the philippines protects you from

Under Philippine consumer law, you have the right to clear, honest information about your subscription terms, including the renewal date, the cost of each renewal, and how to cancel. You also have the right to cancel without penalty if the company fails to disclose material terms or if the cancellation process is deliberately hard to find.

Additionally, any charges made to your card after your cancellation request should be refundable. If Carbonmade bills you after you've submitted a valid cancellation request, you can file a dispute with your bank or credit card issuer, or escalate to the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI enforces the Consumer Act and has the power to order refunds and penalties against companies that violate your rights.

Your legal position is clear: you own the right to cancel, and the company must make that process easy and transparent.

Auto-renewal traps under philippine law

The Consumer Act specifically prohibits deceptive auto-renewal practices. This means Carbonmade must clearly disclose your renewal date before you pay, and they must make cancellation at least as easy as signing up. If you had to click five buttons to subscribe but need to email customer support to cancel, that's a legal violation in the Philippines.

Tocancel recommends you document your cancellation request by taking screenshots of your email confirmation or the cancellation page, along with the date and time. This evidence protects you if a dispute arises.

How to cancel Carbonmade: step-by-step

Follow this sequence to cancel your account before your next charge arrives.

Step 1: check your renewal date and current balance

Log into your Carbonmade account and locate your billing or account settings. Look for your next renewal date, current plan level, and the payment method on file. Many cancellations fail because users don't know when their subscription renews, so this step is critical. Write down the exact date-this is your deadline.

Step 2: submit your cancellation request via email

Carbonmade does not offer in-app cancellation, so you must contact their support team directly. Send an email to [email protected] with the subject line "Subscription Cancellation Request" and include the following:

• Your full name and email address associated with your Carbonmade account
• Your next renewal date (from Step 1)
• Your current plan level (Beginner, Professional, or Unlimited)
• A clear statement: "I request to cancel my Carbonmade subscription effective immediately"
• The phrase "Please confirm cancellation in writing"

Send this email at least 10 business days before your renewal date to ensure processing time. Because Carbonmade's support is US-based and email-only, you may face delays during weekends or US holidays.

Step 3: save the cancellation confirmation

Carbonmade's support team should reply within 2-3 business days with a confirmation email stating your account is cancelled and your subscription end date. Save this email in a dedicated folder or take a screenshot. Do not delete it until after your renewal date has passed without a charge.

If you don't receive a reply within 5 business days, send a follow-up email and reference your original request. Silence from customer support is not confirmation of cancellation.

Step 4: verify the cancellation took effect

One day after your renewal date passes, check your bank or credit card statement to confirm no charge appeared. Log into your Carbonmade account and verify you can no longer access your projects or upload new content. If you were charged after cancellation, proceed to the refund process below.

What happens after you cancel Carbonmade

Understanding what changes once your subscription ends helps you plan your next move.

Access to your work after cancellation

Once your subscription ends, you lose access to your live portfolio on Carbonmade's servers. However, you should export or download any projects, images, or files before your cancellation takes effect. Carbonmade does not automatically delete your work immediately, but does not guarantee permanent storage after your subscription lapses. Contact Carbonmade's support team if you need a data export before cancellation is finalized.

What you keep and what you lose

You lose: your live portfolio site, ability to update projects, visitor analytics, premium design blocks, and cloud storage. You keep: any files you downloaded before cancellation, your user account (usually viewable for 30 days), and the right to reactivate if you decide to return.

Plan ahead if you need to migrate your portfolio to another platform like Behance, Dribbble, WordPress, or Webflow. Tocancel suggests exporting your content at least one week before your cancellation date takes effect.

How to get a refund if Carbonmade charged you after cancellation

If a charge appeared on your statement after your cancellation should have been finalized, you have multiple recovery routes.

Step 1: request a refund directly from Carbonmade

Send an email to [email protected] with the subject "Refund Request for Cancelled Subscription." Include your confirmation email from Step 3 above, your bank statement showing the unwanted charge, and the amount you want refunded. Be polite but firm: explain that you cancelled before the renewal date and the charge violates your cancellation request.

Carbonmade should respond within 7 business days with either a refund or an explanation of why they believe the charge was valid. If they approve your refund, ask for a specific timeline (usually 5-10 business days for credit card refunds to appear).

Step 2: dispute the charge with your bank

If Carbonmade refuses to refund or does not reply within 10 business days, contact your bank or credit card issuer directly. Tell them you cancelled your subscription before the charge date and have a cancellation confirmation email to prove it. Your bank will open a dispute and may reverse the charge without waiting for Carbonmade's response. This usually takes 10-30 days.

Keep all documentation: the cancellation email, the charge, and any correspondence with Carbonmade. Your bank will request this evidence.

Step 3: escalate to the DTI consumer protection group if needed

If your bank dispute fails or you want additional leverage, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can file online at consumercare.dti.gov.ph or visit your nearest DTI office. The DTI can order Carbonmade to refund you and may impose penalties if they find the company violated the Consumer Act of the Philippines.

Tocancel has helped consumers navigate DTI escalations and can guide you through the process, but this route is your legal right if Carbonmade refuses to cooperate.

Common mistakes to avoid when cancelling Carbonmade

Cancelling a subscription can feel stressful, especially when you're worried about being overcharged. Here are the traps Tocancel sees most often.

Mistake 1: not checking your renewal date before you contact support

Many users email Carbonmade without knowing when they'll be charged. This means support might tell you "your subscription is already cancelled for next month" when you're actually only days away from a charge. Always verify your exact renewal date first. If it's less than 7 days away, follow up your cancellation email with a phone call or secondary email marked "urgent."

Mistake 2: assuming silence from support means you're cancelled

Carbonmade's email support is based in the US and processes requests during US business hours. If you email on a Friday, you might not hear back until Wednesday. Do not assume no reply means your cancellation went through. Send a follow-up email after 5 business days if you haven't received written confirmation. A charge still means you need to dispute it, regardless of whether they replied.

Mistake 3: cancelling without exporting your portfolio first

Your portfolio projects live on Carbonmade's servers. Once you cancel and your access ends, you cannot easily recover high-resolution images or project files. Export everything before you submit your cancellation request. This takes 10-15 minutes and saves you from losing work.

Mistake 4: using chat or social media instead of email

Carbonmade's primary cancellation channel is email support at [email protected]. Using Facebook Messenger, Twitter, or chat features creates no official record of your request. Always use email, and always ask for written confirmation. Tocancel recommends you blind-copy yourself (BCC) on the cancellation email as an extra backup.

Mistake 5: not disputing a charge quickly with your bank

If Carbonmade charges you after cancellation, contact your bank within 30 days of the charge appearing on your statement. Most banks have a 60-day window to investigate, but the sooner you report it, the stronger your case. Waiting weeks or months weakens your dispute claim.

Checklist: before and after cancellation

Use this checklist to confirm you've completed every step safely.

Should you cancel or pause instead

Sometimes cancellation isn't the only option.

When to cancel Carbonmade

Cancel if you're switching to another platform permanently, if you no longer need an online portfolio, if the cost no longer fits your budget, or if you're unhappy with Carbonmade's features or support. Cancellation is final and irreversible on your current account, so make sure you're ready.

When to keep your subscription

Keep Carbonmade if you're still actively using your portfolio to attract clients or employers, if you plan to update your projects regularly, or if the monthly cost is manageable. If you're simply frustrated with a specific feature, consider emailing support first-they may have a workaround or update that solves your problem.

Tocancel's role is to make cancellation safe and clear, not to push you toward it. If you're unsure, give yourself 7 days to think it over. Your renewal date won't change, and you can cancel any time before it arrives.

Carbonmade cancellation contact details

Use these official channels to cancel your account.

Email support (primary method)

Send your cancellation request to [email protected]. This is the only official cancellation channel for Carbonmade. Include your account email, renewal date, and a clear cancellation statement. Expect a reply within 2-3 business days.

Carbonmade mailing address

For additional correspondence or formal complaints, you can mail a cancellation request to:

Carbonmade, LLC
United States

Note: Carbonmade does not list a specific street address in the Philippines. All billing and account support is handled through their US-based email system. If you need to escalate a dispute beyond email, contact the DTI Consumer Protection Group in the Philippines or file a chargeback through your bank.

Your escalation contacts in the philippines

If Carbonmade does not respond to your cancellation or refund request:

• File a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group at consumercare.dti.gov.ph
• Dispute the charge with your bank or credit card issuer within 60 days of the unwanted charge
• Contact the National Bureau of Investigation (NBI) Cybercrime Division if you believe the company committed fraud

Final thoughts on cancelling Carbonmade safely

Cancelling Carbonmade is straightforward once you know your renewal date, follow the email-only process, and keep written confirmation. The Consumer Act of the Philippines protects you from deceptive auto-renewal practices, and your bank can reverse unwanted charges if Carbonmade fails to honour your cancellation request.

Tocancel has helped thousands of consumers cancel subscriptions across all categories-cloud storage, design tools, streaming services, and more. We understand the frustration of auto-renewal traps and the relief that comes with taking control. If you're cancelling Carbonmade, you're taking the right step. Document your cancellation email, wait for confirmation, verify no charge appears, and move forward with confidence.

Your portfolio belongs to you, and so does your decision to cancel. Use Tocancel as your guide every step of the way.