Cancel Carbonmade: The Right Way

How to cancel Carbonmade and stop automatic renewal charges in malaysia

What is Carbonmade and why you might want to leave

Carbonmade is a subscription-based portfolio builder that helps creatives publish their work online without coding or design experience. You get an unlimited free trial with no credit card required, and you only pay when you decide to publish your portfolio live. The service operates globally, including for users in Malaysia, though it functions primarily as a self-service online platform without Malaysia-specific support channels.

The platform offers three paid tiers: Beginner at approximately RM45.00 monthly, Professional at approximately RM67.50 monthly, and Unlimited at approximately RM112.50 monthly. You are paying for unlimited uploads, project hosting, customizable pages, portfolio grids, and analytics tools. However, many users cancel because they find the platform limits creative control, prefer alternative builders, or simply no longer need an online portfolio.

How carbonmade's billing model works

Your subscription renews automatically every month on the anniversary date of your signup unless you cancel beforehand. Carbonmade's terms state that all payments are final and non-refundable, and any unused time remaining on your account is forfeited unless the company decides otherwise at its discretion. This means if you cancel even one day after your renewal date, you lose that entire billing cycle's payment.

You are solely responsible for cancelling before your next invoice period arrives. There is no fixed contract length, no early termination fee, and no mandatory commitment, but the automatic renewal model means you must act proactively to stop charges.

Why cancellation feels unclear

Carbonmade does not publish a prominent cancellation button on its main dashboard, and there is no dedicated Malaysia phone line, live chat, or local support office. This forces most users to search for cancellation instructions online or contact support via email with unpredictable response times. Tocancel understands this frustration, which is why we have mapped out the exact steps you need to take to cancel safely and retain proof of cancellation.

Your legal position as a consumer in malaysia

Under Malaysia's Consumer Protection Act 1999, you have rights that protect you when buying services online, including digital subscriptions like Carbonmade. The law requires businesses to provide clear, truthful information about pricing, subscription terms, and cancellation methods before you pay. You also have the right to cancel a distance contract (which includes online services) within a reasonable timeframe, and the business must honour that cancellation promptly.

If Carbonmade continues to charge you after you have cancelled, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP), which enforces consumer protection law in Malaysia. Tocancel recommends saving all cancellation confirmations, screenshots of your account before and after cancellation, and any email correspondence as evidence. Your legal right to cancel is absolute, even if the company claims the cancellation "did not go through."

What the law says about subscriptions

The Consumer Protection Act 1999 defines a "distance contract" as any contract concluded without face-to-face interaction, which covers all online subscriptions. The seller must provide cancellation information in clear, intelligible form before the consumer agrees to pay. If that information is unclear or hidden, the contract itself may be unenforceable.

You have the right to cancel within a reasonable period, typically interpreted as 14 days from purchase for new subscriptions or 14 days from any renewal charge. If Carbonmade has not made its cancellation process crystal clear and easily accessible, KPDNHEP can investigate on your behalf.

Your right to refunds

Although Carbonmade's terms state that all payments are non-refundable, Malaysian consumer law may override this clause if the service was not delivered as promised, if cancellation instructions were unclear, or if you were charged without your explicit consent. If you cancel within 14 days of a charge and request a refund, and Carbonmade refuses, you can escalate to KPDNHEP with your evidence. Tocancel advises documenting every interaction so you have proof if you need to file a formal complaint.

How to cancel Carbonmade: step-by-step method

Cancelling Carbonmade requires you to log into your account and locate the subscription settings, then confirm cancellation before your next billing date. Follow these steps carefully to ensure your cancellation is processed and recorded.

Prepare before you cancel

Before clicking anything, log into your Carbonmade account and gather three pieces of information: your current plan name, your next billing date, and your current subscription status. Take a screenshot of your account dashboard showing this information. If your portfolio contains client work or important projects, export or download any files you need to keep, because cancellation may eventually remove your access to the portfolio editor.

Open a text document or email draft and note the exact date and time you are about to cancel. Write down your plan name and the next invoice date shown on your account. This creates a personal record that supports your proof of cancellation.

Cancel your subscription through your account

1. Log into your Carbonmade account using your email and password.
   • Go to carbonmade.com and click the login link.
   • Enter your registered email and password.
2. Navigate to your account settings or billing section.
   • Look for a menu icon (three horizontal lines) or a profile dropdown in the top right corner.
   • Select "Settings," "Account," or "Billing".
   • If you do not see a direct link, try accessing your account via a web browser (not mobile app) for clearer navigation.
3. Find the subscription or billing management section.
   • Look for labels such as "Subscription," "Plan," "Billing," or "My Account".
   • Click on the option that shows your current plan and renewal date.
4. Locate and click the "Cancel subscription" or "Downgrade plan" button.
   • Carbonmade may ask you why you are cancelling or offer you a discount to stay.
   • Proceed with the cancellation regardless of any offers.
5. Confirm your cancellation by clicking a final confirmation button.
   • Carbonmade will show a message confirming that your subscription has been cancelled.
   • You may remain on a free plan, or your account may be suspended after your current billing period ends.
6. Capture a screenshot of the cancellation confirmation message.
   • Save this with the date and time in the filename (for example, "Carbonmade_cancel_2025_01_15.png").
   • Keep this file for at least 12 months as proof of cancellation.

Request a cancellation confirmation email

After you see the on-screen cancellation message, check your email inbox for an automatic confirmation from Carbonmade. If you do not receive an email within 10 minutes, contact Carbonmade's support team at [email protected] with a subject line such as "Cancellation confirmation requested." Include your account email address, the date you clicked cancel, and a screenshot of your on-screen confirmation message. Request a written cancellation confirmation email with your cancellation date and effective date clearly stated.

Tocancel emphasizes this step because email proof is legally stronger than a screenshot alone. If you later dispute a charge, an official cancellation email from Carbonmade is undeniable evidence that you cancelled before the charge was applied.

What happens after you cancel Carbonmade

Once you cancel, your subscription will no longer renew on the next billing date. However, you may retain limited access to your portfolio until the current paid period ends. After that, your portfolio will either be unpublished or moved to a free (limited) plan depending on Carbonmade's policies at the time of cancellation.

Check your account one week before renewal

Seven days before your previous next billing date (the one you saw before cancelling), log into Carbonmade again and verify that your subscription status has changed. You should see either "No active subscription," "Free plan," or a message confirming your cancellation is in effect. If your account still shows a paid plan or a renewal date, contact support immediately and provide your cancellation confirmation email as proof.

Tocancel advises setting a phone reminder for one week before your old renewal date so you do not forget this verification step. This is your safety net to catch any system errors or billing mistakes before they result in an unwanted charge.

Monitor your credit card or payment method

Check your bank statement or credit card bill on the date that was previously your renewal date. You should see no new charge from Carbonmade. If a charge appears despite your cancellation, note the exact amount, date, and reference number. Take a screenshot of the charge and your cancellation confirmation email, then contact Carbonmade support and your bank's dispute team simultaneously.

Carbonmade pricing and plan comparison

Understanding what you are paying for helps you decide whether to cancel or downgrade. Below is a breakdown of Carbonmade's pricing and features as of this guide's publication.

The Professional plan offers the best value for most creatives because it unlocks custom domains, unlimited projects, and analytics for a moderate price. The Unlimited plan adds advanced features but costs significantly more. If you only need one project or limited uploads, the free plan or Beginner plan may suffice, making cancellation of higher tiers a smart cost-saving move.

Refunds and what to do if you were charged after cancelling

Carbonmade's terms state that all payments are non-refundable once processed. However, this clause does not hold up if you cancelled before the charge was applied, or if you cancelled within a reasonable timeframe and a charge appeared by mistake.

Request a refund if you were charged after cancelling

If Carbonmade charged you after your cancellation date, follow this process. First, send an email to [email protected] with the subject "Refund request: unauthorized charge after cancellation." Include your account email, the date you cancelled, your cancellation confirmation email, the date of the unauthorized charge, and the amount. Request a full refund within 7 days and ask for written confirmation once processed.

If Carbonmade does not respond within 10 business days or refuses your refund, escalate to KPDNHEP (Ministry of Domestic Trade and Cost of Living) by filing a written complaint. Tocancel recommends including all your email correspondence, screenshots, and bank statements as attachments. You can also dispute the charge directly with your bank if more than 30 days have passed without resolution.

Chargeback as a last resort

If Carbonmade refuses to refund an unauthorized charge, contact your bank or credit card issuer and request a chargeback. Explain that you cancelled the subscription before the charge date, and provide your cancellation confirmation email as evidence. Most banks will side with you in this scenario because you have clear proof of cancellation. The bank will reverse the charge and Carbonmade will bear the cost of the dispute.

Common mistakes to avoid when cancelling Carbonmade

Cancelling a subscription can feel stressful, especially if you are worried about being charged again. We see the same mistakes repeat, and we want to help you avoid them.

Mistake 1: assuming your free plan means you are cancelled

Some users downgrade to a free plan and assume their subscription is cancelled. Downgrading to free and cancelling are two different actions. If you downgrade to free, Carbonmade may still retain your account data and may re-activate billing later if you upgrade. To truly cancel, you must click the explicit "Cancel subscription" button, not just "Downgrade plan."

Mistake 2: not verifying your cancellation with a screenshot

Relying on memory or a vague recollection that you "probably cancelled" is risky. Take a screenshot of the cancellation confirmation message immediately. This is your only proof if a charge appears and you need to dispute it. Without this screenshot, Carbonmade can claim they have no record of your cancellation, and your bank may be unable to help you.

Mistake 3: cancelling too close to your billing date

If your renewal date is tomorrow and you cancel today, the charge may already be pending in Carbonmade's system. Ideally, cancel at least 3 to 5 days before your renewal date to give the system time to process your cancellation. If you miss this window, contact support immediately and ask them to process your cancellation before the charge posts.

Mistake 4: deleting your account without cancelling first

Account deletion and subscription cancellation are separate. Deleting your account may delete your portfolio but may not stop automatic renewal. Always cancel your subscription explicitly first, wait for confirmation, and then delete your account if you wish. Otherwise, you may find yourself being billed for a "deleted" account with no access to dispute it.

Mistake 5: not following up if you do not receive a confirmation email

Carbonmade's email system occasionally delays or fails to send confirmation emails. If you do not receive one within 10 minutes of cancelling, do not assume silence means success. Contact support proactively and request a written confirmation. This extra step takes 5 minutes and saves you from potential billing surprises later.

When to cancel vs. when to keep your Carbonmade subscription

Cancelling is not always the right choice. Consider the scenarios below to decide whether cancellation makes sense for you.

Important information about Carbonmade in malaysia

Carbonmade operates as a global service and does not maintain Malaysia-specific billing support or a local office. All communication happens through email at [email protected], and response times vary. Currency conversion from USD to MYR is approximate and depends on your bank's exchange rate on the day of billing.

Contacting Carbonmade support

If you need to contact Carbonmade for any reason related to cancellation, billing, or refunds, use the email address [email protected]. Include "Malaysia" or your Malaysia-based bank details in your email so support knows you are in Malaysia and may have questions about currency conversion or payment method compatibility. Allow 5 to 7 business days for a response, though some emails are answered within 24 hours.

Escalation to malaysian consumer protection authorities

If Carbonmade ignores your cancellation or refund request, file a complaint with KPDNHEP (Ministry of Domestic Trade and Cost of Living) online at kpdnhep.gov.my or by visiting your nearest state office. Include your cancellation confirmation email, your bank statements showing the charge, and your email correspondence with Carbonmade. KPDNHEP can investigate whether Carbonmade is complying with Malaysia's Consumer Protection Act 1999.

Helpful reminders and your cancellation checklist

Before you cancel, print or save this checklist. Tick each box as you complete it to ensure you have taken every step to protect yourself.

Why tocancel is here to help you cancel with confidence

Tocancel exists because subscription cancellation should not be this difficult. You have the legal right to cancel any service, and that right should be easy to exercise. Tocancel has helped thousands of consumers cancel subscriptions to Carbonmade and hundreds of other services by providing clear, step-by-step guidance and reminding you of your consumer rights under Malaysian law.

When you cancel through Tocancel's resources, you gain access to verified cancellation paths, legal protections, and escalation advice if the company refuses to cooperate. Tocancel also documents cancellation success rates for each service, so you know whether other users in Malaysia have cancelled Carbonmade smoothly or have encountered common traps.

If you have cancelled Carbonmade and still have questions, or if you experienced an unauthorized charge after cancellation, visit tocancel.com for additional support articles, contact templates, and advice on escalating to KPDNHEP. Tocancel believes your money is yours to keep, and we are committed to making sure you reclaim it.

Your next step

Review the step-by-step cancellation method above, gather your screenshots and confirmation emails, and follow each instruction carefully. If Carbonmade charges you after cancellation despite your best efforts, escalate immediately using the refund and chargeback process outlined in this guide. Tocancel is here to support you, and your right to cancel is protected by Malaysian law.