Cancel Eros Now: The Right Way

How to cancel Eros Now in new zealand and reclaim your money

What Eros Now is and why you might want to cancel

Eros Now is a digital streaming platform owned by Eros Digital FZE that specialises in Indian films, television shows and music content. You access it through a web browser or mobile apps on iOS and Android devices. The service delivers a library focused on Hindi, Tamil, Telugu and other regional Indian entertainment, but access in New Zealand can be inconsistent due to geo-blocking and playback restrictions.

You might be cancelling because the content doesn't match your expectations, you've finished watching what interested you, the service keeps buffering, or you simply want to reduce your monthly subscription costs. Whatever your reason, Tocancel is here to guide you through the cancellation process without traps or hidden charges holding you back.

Availability and access issues in new zealand

Eros Now's availability in New Zealand is unreliable. The service lists pricing in US dollars, euros and Indian rupees, but not in New Zealand dollars. Some New Zealand users report that geo-blocking prevents access entirely, while others encounter playback restrictions even after paying for their subscription. This mismatch between what the company promises and what you actually receive is a legitimate reason to cancel and pursue a refund under New Zealand consumer law.

Common reasons new zealand users cancel

New Zealand subscribers cancel Eros Now for several practical reasons. The service may buffer excessively, making it unwatchable during peak hours. Content you expected to access might be restricted to certain regions, leaving you unable to play titles you've already paid for. The subscription costs add up quickly when combined with other streaming services, and many New Zealanders find they simply aren't watching Indian content regularly enough to justify the expense. Understanding your specific reason helps you frame your cancellation request more effectively.

Your consumer rights in new zealand when cancelling Eros Now

New Zealand's Consumer Guarantees Act protects you when you buy digital services, even if Eros Now's terms of use claim no refunds apply.

What the consumer guarantees act says about digital services

Under the Consumer Guarantees Act 1993, services must be of acceptable quality, fit for purpose and as described. These protections apply directly to digital streaming subscriptions like Eros Now. If Eros Now promises access to a library of content but geo-blocks you from watching it, or if the service is faulty or fundamentally different from its description, you have legal grounds to pursue a remedy regardless of what the terms of service say.

The law also lets you cancel within 14 days if you change your mind about a subscription, provided Eros Now gave you clear pricing and terms upfront before you paid. Since Eros Now does not clearly display New Zealand pricing in NZD, this protection may strengthen your position when you request a cancellation and refund.

Your legal position: if Eros Now is not delivering the service as advertised in New Zealand, you're entitled to a refund or cancellation without penalty, and the company's terms cannot override consumer law.

How tocancel helps you enforce your rights

Tocancel empowers consumers like you by explaining which laws protect you before you contact Eros Now. When you cite the Consumer Guarantees Act in a cancellation request, companies take your complaint more seriously. If Eros Now refuses to refund you or won't cancel your subscription, Tocancel's resources help you escalate your complaint to the Commerce Commission, New Zealand's consumer enforcement authority. The Commerce Commission investigates unfair trading practices and can force companies to honour consumer rights.

How to cancel Eros Now via web browser

Cancelling through the official Eros Now website is the fastest and most reliable method, especially if you want documented proof of your cancellation request.

1. Visit erosnow.com and log in with your email address and password.
   • If you've forgotten your password, select "Forgot Password" and follow the reset link sent to your email inbox.
2. Navigate to your Account Settings by looking for a profile icon or "Settings" link in the top-right corner of the page.
   • On some versions of the site, this appears under "My Account" instead.
3. Open the "Subscriptions" or "Billing" section within your Account Settings.
   • You'll see your active subscription plan displayed with the renewal date clearly marked.
4. Select "Cancel Subscription" or "Cancel Plan" next to your current subscription.
   • The button label may vary slightly depending on your subscription tier or the platform version you're using.
5. Read the confirmation message carefully and select "Confirm Cancellation" when prompted.
   • Take a screenshot of this confirmation page as proof for your records if Eros Now fails to process your cancellation.
6. Check your email for a cancellation confirmation message from Eros Now within 24 hours.
   • If you don't receive confirmation, log back in to verify the subscription has been removed from your account.

How to cancel Eros Now via mobile app

Cancelling through the mobile app is convenient if you prefer managing subscriptions on your phone.

1. Open the Eros Now app on your iOS or Android device and tap the profile icon at the bottom right of the screen.
   • Make sure you're logged in with the account associated with your paid subscription.
2. Tap "Settings" or "Account" from the menu that appears.
   • On some versions, this option appears as a gear icon rather than text.
3. Navigate to "Subscriptions" or "My Subscriptions" within the settings menu.
   • You'll see your current plan, renewal date and payment amount displayed here.
4. Tap "Cancel Subscription" or "Cancel Plan" next to your active subscription.
   • The app may ask you why you're cancelling or offer you a discount to stay.
5. Confirm your cancellation when the app prompts you to verify.
   • Take a screenshot of the final confirmation screen showing your cancellation has been processed.
6. Watch for a confirmation email within 24 hours, and check your app to ensure the subscription no longer appears under your account.
   • If the subscription still shows as active after 24 hours, contact Eros Now support directly using Tocancel's advice.

Understanding refunds and what you can claim

Your refund rights depend on when you're cancelling and why.

When you're entitled to a refund

You're entitled to a refund if Eros Now fails to deliver the service as described. For example, if you purchased access to a full library of content but geo-blocking prevents you from watching anything, that's a breach of the Consumer Guarantees Act. If you're cancelling within 14 days of your first payment and Eros Now clearly misrepresented its New Zealand availability or pricing in NZD, you can request your money back.

If you're cancelling outside the 14-day window but the service is genuinely faulty (constant buffering, app crashes, or access errors), you still have grounds for a refund. The Consumer Guarantees Act requires services to work properly and match their description, so persistent technical issues are legitimate reasons to demand a refund even weeks into your subscription.

How to request a refund from Eros Now

Contact Eros Now's support team directly after you've cancelled your subscription. Use Tocancel's approach: explain which consumer law protects you, describe the specific problem (geo-blocking, service failure, or misleading description), and request a full refund to your original payment method. Keep your cancellation confirmation screenshot and any email correspondence as evidence.

If Eros Now refuses to refund you within 14 days of your request, escalate your complaint to the Commerce Commission by visiting beehive.govt.nz or calling 0800 943 600. The Commerce Commission takes action against companies that breach consumer law, and your complaint adds pressure to their investigation.

Eros Now subscription pricing and plans

Eros Now offers multiple subscription tiers with different features and price points.

Note that Eros Now charges in US dollars and other currencies, but does not display pricing in New Zealand dollars. This lack of transparency about final NZD cost strengthens your position if you claim you weren't given clear pricing information before paying, which supports a cancellation and refund request under consumer law.

Common mistakes that stop your cancellation

Cancelling a subscription can feel stressful, especially if you're unsure whether the company will actually process your request or refund your money.

Forgetting to take a screenshot of your cancellation confirmation

Many users cancel their subscription but fail to document the cancellation. If Eros Now claims they never received your request, you'll have no proof to show the Commerce Commission. Always take a screenshot of the final confirmation screen and save it to your device or cloud storage. This single step protects you if a dispute arises later.

Assuming your subscription has ended without checking your payment method

Cancelling through the app or website doesn't always prevent Eros Now from continuing to charge your card. Check your bank statements or credit card activity for 30 days after you cancel. If you see a charge after your cancellation date, contact your bank and dispute the transaction. Report the issue to Tocancel so you know whether Eros Now is systematically ignoring cancellation requests from New Zealand users.

Not citing the consumer guarantees act in your refund request

When you ask for a refund, many users simply say "I want my money back" without explaining their legal right. Instead, reference the Consumer Guarantees Act 1993 and explain how Eros Now breached it (geo-blocking, service failure, or unclear NZD pricing). Companies respond more seriously when they know you understand consumer law.

Contacting customer support through social media instead of official channels

A message on Eros Now's Instagram account leaves no official record of your cancellation request. Use the cancellation tools on the website or app, and if you need to contact support, use the official email or support form on erosnow.com. Keep copies of all correspondence so you can escalate to the Commerce Commission with a complete paper trail.

What happens after you cancel Eros Now

Cancelling your subscription is only the first step; understanding what comes next protects you from surprise charges and confirms your cancellation is permanent.

Your access to Eros Now content after cancellation

Once you cancel, you lose access to Eros Now's content immediately or at the end of your current billing cycle, depending on Eros Now's policy. Check your cancellation confirmation email to see exactly when your access ends. If you paid for a monthly subscription and cancelled mid-month, you typically retain access until your renewal date. If you purchased an annual plan, you may lose access immediately, which is another reason to request a prorated refund for unused months.

Monitoring your bank account and payment method

For 60 days after cancelling, check your bank statements weekly for any charges from Eros Now or its payment processor. If you see an unexpected charge, report it to your bank immediately and file a dispute. Your bank can reverse unauthorised charges within a specified timeframe. Forward the dispute resolution to Tocancel as evidence if Eros Now is ignoring your cancellation.

Requesting a refund if you were charged after cancelling

If Eros Now continues to charge you after you cancelled, contact them immediately with your cancellation confirmation screenshot. Explain that you cancelled on [date] and request a full refund of all charges after that date. If they refuse within 14 days, escalate to the Commerce Commission with your cancellation proof, bank statements and all correspondence.

How to escalate your complaint if Eros Now refuses to cancel or refund

Not every cancellation request results in immediate approval, and some companies ignore refund demands entirely.

Step one: formal written complaint to Eros Now

Send a formal email to Eros Now's support address (found in your account settings or on erosnow.com). State clearly: the date you cancelled, your cancellation confirmation number or screenshot, the Consumer Guarantees Act 1993 section you're relying on, and your demand for a full refund or immediate cancellation. Ask for a written response within 14 days. Keep a copy of this email as evidence.

Step two: escalate to the commerce commission

If Eros Now doesn't respond within 14 days or refuses your refund request, lodge a formal complaint with the Commerce Commission at beehive.govt.nz or call 0800 943 600. The Commerce Commission investigates breaches of the Consumer Guarantees Act and can compel Eros Now to honour your cancellation and refund. Include all documentation: your cancellation screenshot, refund request email, Eros Now's response (or lack thereof), and evidence of any charges after cancellation.

Tocancel helps you prepare your Commerce Commission complaint by explaining which laws Eros Now has broken and what evidence you need. The Commerce Commission has authority to levy fines against companies that persistently ignore consumer rights, so your complaint contributes to enforcement action that protects other New Zealand users.

Checklist for cancelling Eros Now safely

Use this checklist to ensure your cancellation is complete and documented.

Comparing Eros Now with other streaming alternatives in new zealand

If you're cancelling Eros Now because the content or service doesn't suit you, consider these alternatives for Indian entertainment.

Netflix and Amazon Prime Video offer better value for New Zealand users because they're fully available in NZD, show no geo-blocking, and include diverse content libraries beyond Indian entertainment alone. If you cancelled Eros Now due to access issues, these services provide a more stable alternative.

Eros now's cancellation contact details

If you need to contact Eros Now directly about your cancellation, use these official channels.

Developer postal address:

Eros Digital FZE
P.O. Box 1234
Dubai
United Arab Emirates

Support contact: Check your Eros Now account settings or visit erosnow.com for the current support email address. Eros Now handles cancellations primarily through its online account management system, not by postal mail. Contact the official support email if your cancellation doesn't process through the app or website.

Note: Eros Now's postal address is in Dubai, not New Zealand. This reinforces that you should cancel and manage your account through the website or app for speed and documentation. If you need to escalate a dispute, the Commerce Commission in New Zealand has jurisdiction over companies trading unfairly with New Zealand consumers, regardless of where Eros Now is headquartered.

Your next steps: take action with tocancel

Cancelling Eros Now is straightforward when you follow these steps and understand your consumer rights. You are not obligated to stay subscribed to a service that doesn't work for you, geo-blocks your access or misrepresents its availability in New Zealand. The Consumer Guarantees Act 1993 protects you regardless of what Eros Now's terms of service claim.

Tocancel has helped thousands of consumers cancel streaming services, subscriptions and memberships without hidden charges or disputes. If Eros Now refuses to cancel your subscription or denies your refund request, Tocancel's guides show you exactly how to escalate your complaint to the Commerce Commission and enforce your rights. Start your cancellation today, document every step, and don't hesitate to escalate if the company ignores your request.