Cancel Eros Now: The Right Way

How to cancel Eros Now in malaysia without losing money or access

What Eros Now is and what you're actually paying for in malaysia

Eros Now is a video streaming service built around Indian cinema, Bollywood films, regional content, music videos, and original shows. If you live in Malaysia, you access it through the website, Apple App Store, or Google Play, usually paying a monthly fee in Malaysian Ringgit (RM).

The subscription plan and current pricing in malaysia

The verified paid tier for Malaysian users is Eros Now Premium Monthly at RM10.00 per month, which gives you access to the full catalogue, HD streaming, and Eros Now original series. This is affordable compared to larger platforms, but affordability does not mean easy cancellation, which is where Tocancel can help you understand your options.

How Eros Now operates for malaysian users

Eros Now does not publish a phone number for support in Malaysia, does not offer live chat, and limits contact to email ([email protected]) and a Help Center. This means you cannot pick up the phone to cancel or ask questions in real time. Many Malaysian subscribers report that the cancellation process on the website is unclear, and support responses can be slow, which is exactly why Tocancel exists to walk you through every step.

The service does not list a physical mailing address for Malaysian cancellations either. Therefore, your cancellation path depends entirely on whether you signed up directly with Eros Now or through a third-party app store like Apple or Google Play. If you subscribed through the wrong channel, you will struggle to find the cancel button, so we will cover all three routes below.

Your legal rights as a malaysian consumer cancelling Eros Now

Malaysia's Consumer Protection Act 1999 (CPA) is your legal shield when you cancel a subscription service like Eros Now. Here is what it means for you in plain language.

What the consumer protection act 1999 protects you against

Under the CPA, you have the right to cancel a subscription service without penalty, provided you give notice before your next billing date. Eros Now cannot charge you after you have formally requested cancellation. If they do, that charge is treated as unauthorized under Malaysian consumer law, and you can dispute it with your bank or credit card issuer.

Your legal position: if Eros Now charges you after your cancellation request, the burden is on them to prove the charge was valid. In practice, you have 30 days from the date of an unauthorized charge to report it to your financial institution, which can reverse it at no cost to you. This protection applies whether you cancel online, by email, or through the app store, as long as you have proof of cancellation.

How to escalate if Eros Now ignores your cancellation request

If Eros Now continues to charge you after you cancel, contact the Federation of Malaysian Consumers Associations (FOMCA) or lodge a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNKK). These bodies enforce the CPA and can pressure Eros Now to refund you if they have breached the law.

Document every step: save screenshots of your cancellation request, confirmation messages, billing statements, and any emails. This evidence is what FOMCA or KPDNKK will ask for when you file a complaint. Tocancel recommends you keep these records for at least 12 months after cancellation.

How to cancel Eros Now depending on where you subscribed

Your cancellation method depends on your subscription source. If you signed up directly on the Eros Now website, cancel there. If you subscribed through Apple App Store or Google Play, you must cancel from those platforms instead. Cancelling in the wrong place is the most common reason subscriptions do not actually stop.

Cancel Eros Now if you signed up on the website directly

If you entered your payment card details on erosnow.com and your charges appear under "Eros Now" on your bank statement, follow these steps to cancel.

1. Go to erosnow.com and log in with your email and password
   • If you have forgotten your password, click "Forgot Password" and reset it before continuing
2. Click your account icon or profile name in the top-right corner
   • Look for a menu that says "Account Settings" or "My Account"
3. Select "Subscriptions" or "Billing" from the menu
   • You will see your active plan and next billing date
4. Find the option labelled "Cancel Subscription" or "End Membership"
   • Do not click "Pause" - click "Cancel" to stop all future charges
5. Complete the confirmation steps on screen
   • The page may ask you why you are cancelling; answer or skip as you prefer
   • Do not refresh the page until the form is fully submitted
6. Wait for a final confirmation message or screen
   • Screenshot this page as proof of cancellation
   • Check for a confirmation email from [email protected] within 5 minutes

After you complete these steps, your access will end on your current billing date. You will not be charged again after that date, but you can use your account until it expires. If you do not receive a confirmation email within 5 minutes, email [email protected] with a screenshot of your cancellation screen and ask them to confirm the cancellation was successful.

Cancel Eros Now if you subscribed through apple app store

If your charge appears under "Apple" on your bank statement, your subscription is managed by Apple, not Eros Now. You must cancel from the Apple App Store, otherwise the charge will continue even if you delete the Eros Now app.

1. Open the Apple App Store on your iPhone or iPad
   • On Mac, open the App Store from your Dock
   • On Android, skip to the Google Play section below
2. Tap or click your profile icon in the top-right corner
   • It looks like a circle with your photo or initials
3. Select "Subscriptions" from the menu
   • You will see a list of all active subscriptions
4. Find "Eros Now" in the subscriptions list and tap it
   • If you do not see it, scroll down or search
5. Tap "Cancel Subscription" or "Cancel Free Trial"
   • Confirm the cancellation in the popup window
6. Take a screenshot showing the cancelled status
   • The status should change to "Expires on [date]" rather than "Renews on [date]"

Your access will end on the expiration date shown. Apple will send you a cancellation confirmation email. If the subscription still shows as active after 10 minutes, contact Apple Support (support.apple.com) with your screenshot, and they will cancel it for you at no charge.

Cancel Eros Now if you subscribed through google play

If your charge appears under "Google" on your bank statement, your subscription is handled by Google Play, and you cancel there, not on the Eros Now website.

1. Open Google Play on your Android phone or tablet
   • Tap your profile icon in the top-right corner
2. Select "Manage Your Google Account"
   • Tap the "Payments and Subscriptions" tab at the top
3. Tap "Subscriptions"
   • You will see all active subscriptions linked to your Google account
4. Find and tap "Eros Now" in the list
   • If it is not visible, scroll or search for it
5. Tap "Cancel Subscription"
   • Select your cancellation reason if prompted
   • Tap "Cancel Subscription" again to confirm
6. Screenshot the confirmation page showing the cancellation date
   • The status should now show "Expires on [date]"

Google Play will send you a confirmation email. Your access ends on the date shown, and no further charges will occur. If you need help, contact Google Play Support via the Help Centre in the Google Play app.

What happens after you cancel Eros Now

Once your cancellation is processed, you will lose access at the end of your current billing cycle. Here is what you need to know about the time after you press cancel.

Your access period after cancellation

You can continue watching until your renewal date arrives. On that date, your login will stop working, and you will see a message prompting you to resubscribe. You will not be charged again. Do not panic if the app does not immediately show you as cancelled; the cancellation takes effect at the billing cycle renewal, not instantly.

If you cancel on, say, 15 March and your renewal date is 20 April, you have access until 20 April at 11:59 PM. After that, your account is read-only, and you cannot log in or watch videos until you resubscribe.

Checking that your cancellation worked

One week before your renewal date, log back into your Eros Now account and check the subscription page. It should say "Cancelled" or "Expires on [date]" rather than "Renews on [date]". If it still shows as active, repeat the cancellation steps immediately. This is the best way to catch cancellation failures before you are charged again.

If your bank statement shows a charge after your cancellation date, contact your bank within 30 days and dispute it as unauthorized. Your bank can reverse the charge free of charge under Malaysian financial regulations. Tocancel recommends you monitor your statements for at least two billing cycles after cancellation to be sure.

Refunds and what you are entitled to in malaysia

Eros Now does not offer pro-rata refunds for partial months. If you cancel on 1 April and your renewal date is 30 April, you have paid for the full month and will not receive a refund for the unused period. This is standard for streaming services in Malaysia, and the CPA does not require them to refund partial months if you cancel midway through.

However, if Eros Now charges you after your cancellation date, that charge is a separate transaction and must be refunded in full. Report it to your bank immediately, and the bank will reverse it at no cost. Do not contact Eros Now support and wait for them to manually refund you; that is slower and less certain than a bank chargeback.

If you want to avoid any charges, cancel no later than 24 hours before your renewal date. Tocancel recommends you set a phone reminder one week before renewal to cancel on time and avoid unwanted billing.

Common mistakes people make when cancelling Eros Now

Many Malaysian subscribers cancel Eros Now only to be surprised by a charge the next month. The frustration is understandable, but most of these charges are preventable with the right steps.

Cancelling on the wrong platform

The single most common mistake is cancelling on the Eros Now website when you subscribed through Apple or Google. When you do this, your cancellation request goes into Eros Now's system, but Apple or Google keeps charging your card because they are the actual subscription manager. The charge continues for months while you wait for Eros Now to fix it.

To avoid this: before you cancel anywhere, check your bank statement and identify whether the charge is from Eros Now, Apple, or Google. Cancel from that same source, not from the other two. Tocancel helps thousands of consumers fix this exact problem every year.

Clicking cancel but not confirming

Many users click the initial "Cancel Subscription" button, see a confirmation popup, and assume it is done. In fact, you must click the final confirmation button on the popup to complete the cancellation. If you click back or close the browser tab before the final confirmation, the cancellation does not go through, and your next billing date stays unchanged.

To avoid this: stay on the cancellation page until you see a final success message or until the page reloads. Do not navigate away from the page until you have a confirmation email in your inbox. Screenshot the final success page as proof.

Deleting the app instead of cancelling the subscription

Deleting the Eros Now app from your phone does not cancel your subscription. Your payment method still exists in the system, and you will be charged on your renewal date. The app is just a doorway to the service; closing the door does not cancel the service itself.

To avoid this: always cancel the subscription first through the account settings or app store. Only after you receive a cancellation confirmation should you delete the app if you want to.

Checklist for cancelling Eros Now safely

Use this checklist before, during, and after you cancel to make sure you do not slip up and get charged again.

Comparison of Eros Now with similar streaming services in malaysia

If you are thinking about cancelling Eros Now, you may want to compare it with other affordable streaming options in Malaysia. Here is how the main services stack up on price and ease of cancellation.

Eros Now is the cheapest option for Indian content, but it lags behind competitors in customer support and cancellation transparency. If you subscribe to it only for occasional Bollywood viewing, the low monthly cost makes sense. If you watch every day, you may get more value from Netflix or Viu, which offer broader content and easier cancellation.

How to contact Eros Now if cancellation does not work

If you follow the steps above and your cancellation does not go through, or if you are charged after cancellation, contact Eros Now directly and escalate if needed.

Eros Now contact details and mailing address

Eros Now Malaysia does not publish a phone number or physical mailing address. Your only direct contact method is email.

When you email [email protected], include your account email, the date of your cancellation request, screenshots of your cancellation confirmation, and a clear description of the problem. Expect a reply within 5 to 10 business days. If Eros Now does not respond or does not help, escalate to the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNKK) or the Federation of Malaysian Consumers Associations (FOMCA) with your email correspondence as evidence.

Filing a complaint with the malaysian consumer authority

If Eros Now ignores your cancellation request and continues to charge you, lodge a formal complaint with KPDNKK. You can do this online via their website or in person at your nearest office. Bring your bank statements, screenshots of your cancellation request, and any emails from Eros Now. KPDNKK can force Eros Now to refund you and issue a penalty if they have breached the Consumer Protection Act 1999.

Summary and next steps

Cancelling Eros Now in Malaysia is straightforward if you cancel from the correct platform: the website, Apple App Store, or Google Play. The biggest risk is cancelling in the wrong place and then being charged again because the real subscription manager (Apple or Google) never received the cancellation request.

Before you cancel, check your bank statement to see whether the charge is from Eros Now, Apple, or Google, then cancel from that same source. Follow the step-by-step instructions above, screenshot your confirmation, and monitor your account one week before renewal to confirm the cancellation took effect. If you are charged after cancellation, report it to your bank within 30 days for a free reversal, and escalate to KPDNKK if Eros Now refuses to cooperate.

Tocancel (tocancel.com) has helped thousands of consumers cancel Eros Now and other streaming services in Malaysia, and we are here to support you through every step. Whether you are cancelling to save money or switching to a different service, our guides make sure you never pay for something you do not use.