Cancel Blogilates: The Right Way

How to cancel Blogilates and protect your money in new zealand

What Blogilates is and why cancellation matters

Blogilates is a fitness app and lifestyle brand founded by Kayla Itsines, offering guided workouts, personalised training plans, and a clothing line. You access the Body by Blogilates app through Apple's App Store, Google Play, the official website, or direct PayPal billing. The platform delivers multiple subscription tiers to fit different fitness levels and budgets, ranging from NZ$7.49 monthly to annual plans costing over NZ$100.

The problem many New Zealand users face is this: cancellation pathways differ across every platform, and none of them make the process obvious. You might subscribe through your iPhone, only to discover the cancel button lives in Apple's settings, not in the Blogilates app itself. At Tocancel, we've guided thousands of New Zealand consumers through exactly this confusion. Your right to cancel is straightforward under New Zealand law, but the company structure can make the action feel hidden. This guide cuts through that and shows you every cancellation method, your legal protections, and the common traps that delay your request.

When you should consider cancelling

You might cancel because your fitness goals have shifted, the app doesn't deliver the promised results, you've found a cheaper alternative, you experience technical issues, or the promotional price has expired and full rates no longer suit your budget. Perhaps you subscribed on impulse and realised it wasn't right for you. Whatever your reason, you have a legal right to cancel without pressure, justification, or hidden fees. New Zealand consumer law protects you at the point of purchase, not just at the discretion of the platform.

What this guide covers

This guide walks you through every cancellation method by platform (iOS, Android, web, PayPal), explains what happens to your access and data after you cancel, clarifies refund eligibility under New Zealand law, and reveals the common mistakes that delay your request. You'll also learn how to protect yourself from auto-renewal traps and where to escalate your complaint if Blogilates refuses to cancel or refund you. By the end, you'll have the confidence and a clear checklist to take action today.

Blogilates subscription pricing in new zealand

Understanding your current plan helps you cancel the correct subscription and assess your refund eligibility under consumer law.

Current subscription tiers and new zealand pricing

Prices below reflect New Zealand App Store pricing as of January 2026. Rates may vary slightly by platform and currency fluctuations. All amounts shown in NZD.

Why your plan type affects your cancellation options

Monthly subscriptions renew automatically on the same date each month. Annual plans renew once per year but often offer better value upfront. If you're mid-contract with an annual plan, you won't receive a refund for the remaining months simply because you cancel, unless the service fails to deliver what was promised or breaches the Consumer Guarantees Act. Understanding your plan type tells you exactly when your next charge will occur, which gives you a deadline to cancel before that date. This means you'll avoid an unwanted renewal charge and keep your money where it belongs: in your account.

Your consumer rights under new zealand law

New Zealand consumer protections often override app store terms and conditions, giving you legal leverage if something goes wrong.

The consumer guarantees act 1993 and your cancellation rights

Under the Consumer Guarantees Act (CGA), every service sold to you in New Zealand must be of acceptable quality, safe, durable, and match any statements made by the seller. This law applies whether you purchase through the app store or directly from Blogilates. Your legal position is this: if Blogilates doesn't deliver what was promised, you're entitled to a remedy, which can include a full refund, regardless of what the platform's terms of service say.

• If the app crashes repeatedly, locks you out of content, or fails to deliver the promised workouts, you can demand a refund under the CGA, not just a cancellation.
• If marketing materials promised results or features you don't receive, that's a breach of the CGA's fair representation guarantee.
• The CGA applies at the point of purchase, protecting you as the consumer, not the platform.
• You don't need to accept a partial refund or credit if the fault is significant or the service is fundamentally not fit for purpose.

Cooling-off and automatic renewal rights

For digital content and subscriptions, New Zealand law provides limited cooling-off rights because you access the service immediately after purchase. However, the Fair Trading Act 1986 and Consumer Guarantees Act still protect you from misleading terms and unfair contract practices. Blogilates must make cancellation terms clear and easy to find before you subscribe, not buried in page 15 of a legal document. If you can't find how to cancel before you pay, that's a breach of fair trading principles.

Automatic renewal must be disclosed clearly at the point of sale. You have the right to cancel auto-renewal at any time, without penalty, and without needing to justify your decision to the company. Your right to cancel is independent of whether you've used the service or achieved your fitness goals.

How to cancel Blogilates by platform

Cancellation steps differ depending on where you subscribed. Follow the method that matches your subscription source.

Cancel via apple app store (iOS)

If you subscribed through an iPhone or iPad, your subscription lives in Apple's ecosystem, not in the Blogilates app itself. This is where many users get stuck: they look for a cancel button in the app and never find it.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Blogilates (or Body by Blogilates).
5. Tap Cancel subscription or Edit subscription.
6. Confirm your cancellation by tapping Confirm when prompted.
7. You'll receive an email confirmation from Apple within minutes.

Access continues until the end of your current billing cycle. Apple will not charge you again after your current period expires. Keep the confirmation email as proof of cancellation in case of disputes.

Cancel via google play (Android)

Android subscriptions work similarly to Apple, but the menu location differs slightly.

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top left.
3. Select Manage my subscriptions.
4. Tap Blogilates (or Body by Blogilates).
5. Tap Cancel subscription.
6. Choose a cancellation reason (optional) and tap Cancel subscription again to confirm.
7. Check your email for a confirmation from Google.

Your access continues through the end of your current billing period. Google will not renew your subscription after that date. Screenshot or print your confirmation for your records.

Cancel a PayPal subscription

If you pay Blogilates directly via PayPal, your subscription is managed through your PayPal account, not the app.

1. Log into your PayPal account at paypal.com.
2. Click Settings (gear icon) in the top right corner.
3. Select Payments from the menu.
4. Click Manage automatic payments or Recurring payments.
5. Find Blogilates in the list of subscriptions.
6. Click the subscription entry and select Cancel.
7. Confirm your cancellation on the following screen.
8. PayPal will send you a cancellation confirmation email.

Your current subscription period remains active. PayPal will process no further charges after your current cycle ends. Keep your PayPal confirmation as proof.

Cancel via the Blogilates website

If you subscribed directly through the Blogilates website (blogilates.com), you may be able to cancel through your account dashboard.

1. Go to the Blogilates website and log into your account.
2. Navigate to Account Settings or Subscription Management.
3. Look for a Subscriptions, Billing, or Manage Plan section.
4. Locate your active subscription and select Cancel or Pause subscription.
5. Follow any prompts to confirm your cancellation.
6. Request a confirmation email from the support team if one isn't automatically sent.

If you cannot find a self-service cancel option on the website, you'll need to contact Blogilates directly using the address provided at the end of this guide. This is your fallback method if the app-based cancellations don't work.

What happens after you cancel

Cancellation doesn't mean immediate lockout; you keep access until your current billing period ends.

Your access after cancellation

Once you confirm cancellation, your subscription stops renewing, but you retain full access to the app and all features until the end of your current billing cycle. If you cancel on day 5 of a monthly subscription, you can use Blogilates until day 35 (or whenever your billing date is). This grace period gives you time to download your workouts, save favourite plans, or export data if you wish. You won't be surprised by unexpected charges after cancellation, because the renewal simply won't happen.

Your data after cancellation

After your access expires, your account data may remain on Blogilates' servers. Your workout history, saved plans, and personal information stay attached to your account. You can request deletion of your personal data under New Zealand privacy law, which Blogilates is legally required to honour within a reasonable timeframe (usually 20 working days). If you want your data deleted, contact Blogilates in writing (details below) and explicitly request erasure of your personal information. Keep a copy of your request for compliance records.

Refund eligibility and your rights

Refunds for digital subscriptions are less straightforward than refunds for physical goods, but your consumer rights still apply.

When you can claim a refund

You have the strongest refund case under the Consumer Guarantees Act if any of these apply:

• The service is faulty: The app crashes, content won't load, features are missing, or it's technically broken. This is a breach of acceptable quality.
• The service doesn't match the description: Marketing promised specific workouts or results that the app doesn't deliver. This breaches the fair representation guarantee.
• The service isn't fit for purpose: You bought it for a specific goal (e.g., pregnancy fitness) and it fundamentally fails to deliver in that category. The CGA protects you here.
• You subscribed by mistake: You were charged before fully understanding the auto-renewal terms, or you weren't given clear cancellation information upfront. This may breach fair trading rules.

If none of these apply, and you simply changed your mind or no longer want to use the app, you likely won't receive a refund for unused months on an annual plan. This is standard practice, and most platforms enforce it. However, monthly subscriptions are easier to justify as refundable if you cancel within a few days and haven't meaningfully used the service.

How to request a refund

Contact Blogilates in writing and state your reason clearly. Reference the Consumer Guarantees Act if the service is faulty or misleadingly described. Include your order number, subscription dates, and the issue. Most app store platforms also allow you to request a refund directly through the app itself: look for a "Report a Problem" or "Request Refund" option in your purchase history. If Blogilates or the app store refuses, you can escalate to the Commerce Commission, New Zealand's consumer enforcement authority.

Common mistakes that delay or block your cancellation

Cancellation is frustrating enough without these preventable errors making it worse. Here's what catches people out.

Not finding the cancel button on the right platform

The biggest mistake is looking for a cancel button in the Blogilates app itself when the subscription actually lives on Apple's servers or Google Play. You won't find it in the Blogilates interface. Always check where you originally subscribed: iPhone users go to Settings, Android users go to Google Play, PayPal users go to PayPal. This single step eliminates 80% of cancellation problems.

Waiting until the day before auto-renewal

Processing times vary. Some cancellations take effect immediately; others take 24 to 48 hours. If you wait until the day of your billing date to cancel, the system may have already processed your next charge. Cancel at least 3 to 5 days before your renewal date to guarantee the charge won't go through. Check your confirmation email for the exact date your current period ends, then count backwards and cancel early.

Cancelling through the wrong account or device

If you subscribed on iPhone but tried to cancel on Android, the system won't find your subscription because it's linked to your Apple ID, not your Google account. Always cancel from the same platform and device where you originally signed up, or log in using the same email and payment method. This prevents cancellations going into the void.

Not keeping your confirmation

Screenshots and confirmation emails are your only proof that you cancelled. Without them, if you're charged again, you'll struggle to prove you requested cancellation. Save every confirmation email and take a screenshot of the cancellation screen. These become essential if you need to dispute a charge with your bank or the Commerce Commission.

Assuming your refund will be automatic

Most refunds don't happen automatically. You need to request them in writing, citing the Consumer Guarantees Act if applicable. Simply cancelling the subscription won't refund past charges. Contact Blogilates or your app store and explicitly ask for a refund of the amounts you believe are unjustified. This requires action beyond cancellation, not just patience.

Cancellation checklist for Blogilates

Use this checklist to ensure you don't miss a step and confirm your cancellation is complete.

If Blogilates refuses to cancel or refunds you

You have legal recourse if the company ignores your cancellation request or refuses a justified refund.

Your escalation rights

If Blogilates doesn't respond to your cancellation request within 10 working days, or refuses a refund you believe is justified under the Consumer Guarantees Act, you can lodge a complaint with the Commerce Commission, New Zealand's independent consumer authority. The Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act at no cost to you. You can also dispute the charge through your bank or credit card provider, which may reverse the transaction while the dispute is being investigated.

Tocancel recommends documenting everything: your cancellation request (email, date sent), any response from Blogilates (or lack thereof), your confirmation of cancellation, and the amount you're disputing. This paper trail makes your complaint to the Commerce Commission far stronger.

Contact information for escalation

Commerce Commission (New Zealand): Complaints can be filed at www.consumer.org.nz or by calling the Consumer Hotline at 0800 943 600. You can also write to the Commerce Commission, Private Bag 92100, Auckland 1142, New Zealand.

Blogilates contact address (US headquarters): Since Blogilates has no dedicated New Zealand cancellation office, direct your written cancellation and refund requests to the company's US address. Send your request registered mail (so you have proof of delivery) to the address listed on Blogilates' website or app under "Contact Us" or "Customer Support."

How tocancel helps you stay in control

Subscription cancellations often feel deliberately complex, designed to keep you paying longer. Tocancel exists to flip that power back to you. We've helped thousands of New Zealand consumers navigate exactly this situation: finding the hidden cancel button, understanding their refund rights, and taking confident action when companies refuse to cooperate. Whether you're cancelling Blogilates, a gym membership, or any other recurring service, Tocancel provides the clear, step-by-step guidance and legal context you need to cancel without guilt and without losing money to unjustified charges.

Your right to cancel is non-negotiable under New Zealand law. Use this guide, follow the checklist, and take action today. If you hit resistance, the Commerce Commission has your back. You're in control here, not the algorithm or the auto-renewal schedule.