Cancel Brickhouse Security: Your Step-by-Step Guide

How to cancel Brickhouse Security from new zealand and reclaim your money

What is Brickhouse Security and why you might cancel

Brickhouse Security is a United States-based GPS tracking company that sells real-time location monitoring hardware, mobile apps, and cloud subscription plans to consumers and businesses worldwide. If you've signed up for their tracking services and now want to step back, you're not alone. Thousands of New Zealand consumers use Tocancel to understand their rights and cancel subscriptions like this one safely.

Brickhouse Security offers three core product categories: GPS tracking devices with hardware, web and cloud-based monitoring plans that track location in real time, and an API integration option for business customers. Their tracking plans range from basic regional coverage through to premium worldwide monitoring with unlimited alerts and detailed location history. They also provide a smartphone conversion app that transforms your phone into a GPS tracker.

All plans auto-renew on a monthly or annual basis unless you actively cancel before your next billing date. Understanding your plan type and renewal cycle is the first step toward cancelling with confidence.

Common reasons to cancel Brickhouse Security

You may decide to cancel Brickhouse Security for several legitimate reasons: you no longer need the tracking service, you've found a cheaper alternative provider, the coverage or accuracy doesn't meet your needs, the subscription cost has become unaffordable, or you simply want to reduce monthly expenses. Whatever your reason, you have consumer rights that protect you as a New Zealand purchaser.

Your decision to cancel is valid, and Tocancel is here to walk you through every step of the process with clarity and confidence.

Your consumer rights as a new zealand purchaser

As a New Zealand consumer, you're protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which give you legal leverage if you encounter unfair cancellation terms or need to demand a refund.

Consumer guarantees act protections explained

Under the Consumer Guarantees Act, digital services (including GPS tracking subscriptions) must be delivered with reasonable care and skill. This means Brickhouse Security must provide the tracking accuracy, uptime, and features they promised in their marketing materials and service terms.

If Brickhouse Security fails to deliver these promises, you have grounds to request a refund or service correction. This right exists even outside their stated 7-day refund window. For example, if the GPS tracking is consistently inaccurate, if the app crashes regularly, or if promised features are unavailable, the Consumer Guarantees Act may grant you additional rights beyond the company's standard cancellation policy.

If you cancel within 7 days of a renewal and haven't used the service, New Zealand consumer law generally supports your right to a refund. Brickhouse's 7-day refund policy aligns with these protections, but the Act may offer you stronger grounds if the service is faulty or misrepresented.

Your legal position and escalation pathway

Your legal position is strong: New Zealand law places the burden on the service provider to deliver what they promised, not on you to accept poor service. If Brickhouse Security refuses to honour your cancellation or refund request, you can escalate to the Commerce Commission (comcom.govt.nz), which is New Zealand's independent consumer protection authority.

Document all communication with Brickhouse Security, save your cancellation confirmation email, and report unfair practices to the Commerce Commission if necessary. Tocancel recommends keeping detailed records of every step (cancellation dates, support tickets, payment confirmations, and all correspondence) because they strengthen your case significantly.

The Commerce Commission investigates complaints about misleading conduct, unfair contract terms, and breaches of consumer law. Your documented evidence makes their investigation faster and more effective.

Cancellation methods available to you

Brickhouse Security offers two primary ways to cancel your subscription, both of which are accessible to New Zealand customers.

Self-service cancellation via online portal

Brickhouse Security provides an online cancellation portal on their website, accessible from your account dashboard after you log in. This is the fastest method and gives you immediate confirmation with a reference number you can save for your records.

You can access the portal at any time, 24 hours a day, 7 days a week. This method requires no phone calls, no waiting for email responses, and no back-and-forth communication. You'll receive a cancellation reference number instantly, which serves as proof of your cancellation request.

Customer support assisted cancellation

If you prefer speaking to a person, encounter technical issues with the portal, or want to ask questions before cancelling, you can contact Brickhouse Security customer support through their support page on their website. Have your account email, order number, and any device identifiers ready before you reach out.

This method takes longer (24 to 72 hours for a response, typically), but it's valuable if you need clarification on your refund eligibility or if the self-service portal isn't working for you.

Step-by-step cancellation guide

Follow these clear, sequential steps to cancel your Brickhouse Security subscription before your next billing date.

Cancelling via the online portal

1. Sign in to your Brickhouse Security account using your registered email address and password
   • Go to the Brickhouse Security website home page
   • Click "Log In" or "Account" in the top navigation menu
   • Enter your email address and password, then click "Sign In"
2. Navigate to your account settings or subscription management area
   • Look for "My Account," "Subscription," "Billing," or "Settings" in the main menu
   • Click on the option that relates to your subscription plan
3. Locate the "Cancel Subscription" or "Cancel My Plan" button
   • Read any final prompts or retention offers that appear
   • Confirm that you understand the cancellation date (usually effective immediately or at the end of your current billing cycle)
4. Click the cancellation button and confirm your choice
   • You may be asked to select a cancellation reason (optional but helpful for feedback)
   • Review the cancellation summary before final confirmation
5. Save your cancellation confirmation number and email
   • Take a screenshot of the confirmation page
   • Forward the confirmation email to yourself or print it for your records
   • Note the exact cancellation date shown on screen
6. Verify the cancellation by checking your account within 24 hours
   • Log back in and confirm your subscription status shows as "Cancelled"
   • Check your email for a cancellation confirmation from Brickhouse Security

Cancelling via customer support

1. Gather your account information before you contact support
   • Your registered email address
   • Your order or subscription number (found on invoices or in your account)
   • The last four digits of your payment method (credit card or account number)
   • Any device identifiers if you're cancelling a tracked device subscription
2. Visit the Brickhouse Security support and contact page on their website
   • Look for "Contact Us," "Support," or "Help" in the footer or main navigation
   • Identify the email address or contact form for subscription cancellations
3. Send a clear, concise cancellation email
   • Subject line: "Cancellation Request for [Your Email Address]"
   • Include your account details and request cancellation effective immediately or on a specific date
   • Ask for a cancellation confirmation number and email confirmation
4. Await a response within 24 to 72 hours
   • Save all correspondence with Brickhouse Security
   • If you don't receive a response within 3 business days, send a follow-up email
5. Confirm the cancellation in writing
   • Request a cancellation confirmation email as proof
   • Ask when your subscription will be fully deactivated

Refund policy and timing

Brickhouse Security offers a 7-day refund window if you cancel within 7 days of initiating a new subscription or renewal, provided you haven't substantially used the service.

What qualifies for a refund

You qualify for a refund if you cancel within 7 days of your subscription start or renewal date and have not tracked more than a minimal number of locations. This is Brickhouse Security's standard policy, but your Consumer Guarantees Act rights may extend further.

If you cancel after 7 days, Brickhouse typically does not offer a refund for the remainder of your billing period. However, if your subscription renews without your consent or if you can prove the service was faulty or misrepresented, you may have grounds to request a refund anyway through the Consumer Guarantees Act.

Refund timeline and payment reversal

Once you've cancelled, Brickhouse Security processes refunds within 5 to 10 business days. The refund is credited back to your original payment method (credit card, debit card, or bank account).

Your bank or card issuer may take an additional 2 to 5 business days to post the refund to your account. Therefore, allow 10 to 15 business days total from the cancellation date to see the money back in your account. If you don't see the refund after 15 business days, contact Brickhouse Security support with your cancellation confirmation number and ask for a refund status update.

Pricing overview and subscription plans

Understanding Brickhouse Security's pricing helps you calculate your refund and decide whether you've paid more than necessary.

Costs listed are approximate and may vary based on your location, billing cycle, and any current promotions. Always check your invoice or account dashboard for your exact plan cost.

What happens after you cancel

Once Brickhouse Security processes your cancellation, several things occur that you should be aware of.

Immediate effects on your account

Your GPS tracking service stops working on the cancellation date specified in your confirmation. Any active tracking devices will go offline, and your web dashboard will become inaccessible. You'll no longer receive location alerts, and your location history may be deleted after 30 to 90 days (depending on Brickhouse Security's data retention policy).

If you own physical GPS tracking hardware (not just the subscription), you retain ownership of the device itself, but it will no longer function without an active subscription. You cannot reactivate the same subscription; you would need to purchase a new plan to resume service.

Data and account retention

Brickhouse Security retains your account information (email, payment history, and past location data) for a set period for legal and billing purposes. You have the right under New Zealand privacy law to request deletion of your personal data within a reasonable timeframe.

To request data deletion, contact Brickhouse Security support and cite the Privacy Act 2020. Tocancel recommends making this request in writing so you have proof of your request.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially if you're worried about hidden charges or losing access to important data. Here are the pitfalls to avoid so your cancellation goes smoothly.

Mistake 1: cancelling without checking your refund eligibility first

Many New Zealand consumers cancel without realizing they're entitled to a refund. Check the exact date you started your subscription or when it last renewed. If you're within 7 days and have barely used the service, request your refund in writing when you cancel. Don't assume "no refund" is the final answer.

Mistake 2: not saving your cancellation confirmation

Always take a screenshot or save the cancellation confirmation email. If Brickhouse Security later charges you again, you'll need proof of your cancellation request. Tocancel advises treating your cancellation confirmation number like a receipt; it's your evidence of action.

Mistake 3: cancelling via email without asking for written confirmation

If you contact support by email, always ask for a cancellation confirmation email in return. This creates a paper trail. If you call customer support, ask the agent to send a confirmation email afterward. Verbal cancellations over the phone can lead to disputes later.

Mistake 4: failing to verify cancellation before the next billing cycle

After cancelling, log back into your account within 24 hours to confirm your subscription status shows as "Cancelled" or "Inactive." If it still shows as active, contact Brickhouse Security immediately. Catching this mistake before your next billing date prevents unwanted charges.

Mistake 5: not checking your credit card statement after cancellation

Even if cancellation is confirmed, always monitor your bank statement for the next billing cycle to ensure you're not charged again. If an unexpected charge appears, contact your bank immediately and file a dispute. Tocancel recommends setting a phone reminder for your renewal date so you catch any rogue charges quickly.

When to escalate to the commerce commission

If Brickhouse Security refuses to cancel your subscription, denies a refund you believe you're entitled to, or continues charging you after cancellation, you have the right to escalate your complaint to New Zealand's consumer protection authority.

Steps to escalate your complaint

1. Document everything: gather all emails, cancellation confirmations, payment receipts, and screenshots of your account status
2. Contact Brickhouse Security one final time in writing, giving them 14 days to respond and resolve the issue
3. If they don't respond or refuse to help, visit comcom.govt.nz and file a formal complaint with the Commerce Commission
4. Provide the Commission with your full documentation and explain clearly why you believe Brickhouse Security has breached consumer law
5. The Commerce Commission will investigate and may pursue enforcement action if they find evidence of unfair conduct

You do not need to pay a fee to file a complaint with the Commerce Commission. This is a free service available to all New Zealand consumers.

Cancellation checklist

Use this checklist to ensure you complete every step of the cancellation process correctly.

Your rights summary and next steps

As a New Zealand consumer, you have strong legal protections when cancelling subscriptions like Brickhouse Security. The Consumer Guarantees Act 1993 and Fair Trading Act 1986 ensure that you can cancel, request refunds, and escalate complaints without fear of retaliation or hidden penalties.

Tocancel has helped thousands of New Zealand consumers understand their cancellation rights and take confident action against companies that refuse to honour legitimate requests. Your right to cancel is fundamental; companies cannot trap you in unfair contracts, and regulators like the Commerce Commission exist to enforce that right.

Start by using the step-by-step guide above to cancel via the online portal (fastest) or customer support (if you need help). Save your confirmation, verify cancellation within 24 hours, and monitor your bank statement. If Brickhouse Security refuses to cooperate, escalate to the Commerce Commission with your documented evidence.

Tocancel is your ally in this process. Whether you're cancelling Brickhouse Security or another service, Tocancel provides clear guidance rooted in consumer law so you can cancel with confidence and get your money back.

Contact information for Brickhouse Security

While Brickhouse Security is a United States-based company with its home office and distribution center in Indianapolis, Indiana, New Zealand customers can reach their support team through their official website.

Support contact details

Visit the Brickhouse Security website to access their support page and contact form. You can also send cancellation requests to their customer support email address, which is typically listed under "Contact Us" or "Help" sections on their site. Include your account email, order number, and a clear request for cancellation and confirmation.

Because Brickhouse Security operates from the United States, response times may be longer than domestic companies (typically 24 to 72 hours). However, your cancellation request remains valid under New Zealand consumer law regardless of where the company is based.

If you encounter issues reaching Brickhouse Security or if they refuse to honour your cancellation, document your attempts and escalate to the Commerce Commission (comcom.govt.nz). The Commission enforces consumer law against overseas companies that do business with New Zealand residents.

Tocancel remains your trusted resource for navigating cancellations, understanding your rights, and taking action when companies fail to comply. Your journey to cancel Brickhouse Security is your right, and Tocancel is here to support you every step of the way.