Cancel Brickhouse Security: The Right Way

How to cancel Brickhouse Security and stop recurring charges

What Brickhouse Security is and why you might cancel

Brickhouse Security is a United States-based GPS tracking provider that sells hardware devices paired with recurring subscription services. The company operates from Indianapolis and serves customers who need real-time location monitoring for vehicles, fleets, assets or personal safety. You pay for both the initial hardware device and an ongoing monthly, quarterly or annual subscription that gives you access to their tracking platform, geofence alerts and historical data logs.

Your subscription likely costs between $29.99 and $49.99 per month depending on which tier you selected. Many customers find real value in fleet management or vehicle security during the first months of use. However, circumstances shift. You may have sold the vehicle being tracked, completed your trial period, or discovered a competitor with better features at a lower price. Whatever your situation, canceling requires you to act with intention and leave a clear record of your request. Tocancel is here to guide you through every step and explain the consumer protections that work in your favor.

Common reasons customers cancel Brickhouse Security

Your reason for canceling likely fits one of these patterns. You sold or replaced a tracked vehicle, decided fleet monitoring was no longer essential, found superior pricing elsewhere, or experienced service quality issues. Some customers cancel because the platform didn't meet their expectations or they discovered they weren't using the features they paid for. Your reason is your own, and you have the legal right to terminate your subscription at any time. Documenting your cancellation request protects you from unexpected charges that may occur after you stop using the service.

Key subscription facts you should know

Brickhouse Security's pricing varies by subscription tier and payment frequency. Monthly plans range from $29.99 to $49.99 depending on features. The company also offers discounts when you prepay quarterly or annually, which means you may have a larger balance at stake if you need to cancel. Your billing date is critical because charges typically post before you receive notification. If you cancel after your billing cycle closes, you may still be charged for the next period. Tocancel recommends immediately recording your billing date and renewal schedule so you can time your cancellation strategically.

Your consumer rights when canceling Brickhouse Security

Federal law and state statutes protect your right to cancel recurring charges and prevent unwanted billing.

The restore online shoppers confidence act protects you

The Restore Online Shoppers Confidence Act (ROSCA) is a federal law enforced by the Federal Trade Commission (FTC) that directly protects your right to cancel. ROSCA requires that companies provide a straightforward, simple cancellation mechanism that is easy to use and works reliably. The law also mandates that companies honor cancellation requests within a reasonable timeframe and send you written confirmation of your cancellation. If Brickhouse Security makes cancellation difficult, hides the cancellation option, or delays honoring your request, they violate ROSCA. Your legal position is clear: you have the right to cancel whenever you choose, and the company must make that process simple and fast. Tocancel always recommends taking screenshots of your cancellation confirmation as evidence that you completed the process.

State automatic renewal laws give you extra protection

Many states, including California, New York, Illinois and Virginia, have enacted automatic renewal laws that go beyond ROSCA and offer stronger consumer protections. These state laws typically require that companies ask for your clear, express consent before charging you for renewal or subscription periods. They also mandate that cancellation be as easy as the signup process itself. If you live in a state with an automatic renewal law and Brickhouse Security charges you after you cancel, or delays honoring your cancellation request, you may have grounds to dispute the charge with your credit card issuer or file a complaint with your state's Attorney General. Tocancel encourages you to check your state Attorney General's website for the specific automatic renewal law that applies to you.

Your right to a refund after cancellation

If you cancel within seven days of a renewal charge and you did not meaningfully use the service during that billing period, you may qualify for a refund of that charge. You should request a refund when you submit your cancellation request. Be specific: state the charge date, amount and reason you believe you deserve a refund. Keep copies of all correspondence. If Brickhouse Security denies your refund request, you can dispute the charge through your credit card company or bank using their chargeback process. This is a powerful consumer tool that often resolves disputes quickly in your favor.

How to cancel Brickhouse Security

You have multiple ways to cancel your Brickhouse Security subscription, and Tocancel recommends using the method that leaves you the clearest written record.

Cancellation methods available to you

Brickhouse Security allows cancellation through their online Cancellation Portal or by contacting customer support directly by phone or email. Each method has advantages and disadvantages. The Cancellation Portal gives you an instant, documented record that you initiated the request. A phone call allows you to speak with a representative and ask questions, but you must document that call yourself. Email gives you a written trail but may take longer to process. Tocancel recommends using the Cancellation Portal first because it produces the clearest evidence of your intent, but if that portal is unavailable or confusing, calling customer support is your next best option.

Step-by-step cancellation using the online portal

Follow these steps to cancel through Brickhouse Security's Cancellation Portal.

1. Go to the Brickhouse Security website and log into your account using your username and password.
   • If you cannot remember your password, use the "Forgot Password" link to reset it before proceeding.
   • Write down the date and time you log in to your account.
2. Navigate to your account settings or subscription management section.
   • This section is usually labeled "My Account," "Subscription," "Billing" or "Account Settings."
   • Look for an option labeled "Cancel Subscription," "Manage Subscription" or "Cancellation Portal."
3. Click the cancellation option and review any final information Brickhouse Security displays.
   • The company may show you a discount offer to try to keep you as a customer. You are free to ignore this.
   • Read the confirmation message that explains what happens when you cancel.
4. Confirm your cancellation request by clicking the final confirmation button.
   • Do not stop at warning screens or retention offers. Continue through to final confirmation.
5. Take a screenshot of your cancellation confirmation page as soon as it appears.
   • The confirmation should show the date, time and confirmation number if available.
   • Save this screenshot to your computer and also email it to yourself for safekeeping.
6. Check your email for a cancellation confirmation message from Brickhouse Security.
   • Brickhouse Security should send you a confirmation email within 24 hours of your cancellation request.
   • Forward this email to yourself or print it as a backup record.

Step-by-step cancellation by phone

If you prefer to cancel by speaking with a representative, follow these steps to ensure you document your request clearly.

1. Find Brickhouse Security's customer support phone number on their website or your account page.
   • Write the phone number down before you call.
   • Note the date and time of your call on paper or in your phone calendar before you dial.
2. Call the support number and explain that you want to cancel your subscription.
   • Be direct and clear: "I want to cancel my Brickhouse Security subscription effective immediately."
   • Have your account number ready to provide to the representative.
3. Ask the representative for a confirmation number and the effective date of your cancellation.
   • Write this information down immediately.
   • Repeat the confirmation number back to the representative to confirm you heard it correctly.
4. Ask whether any charges will post after your cancellation date.
   • If a charge is scheduled before your cancellation becomes effective, ask the representative to cancel that charge as well.
5. Send a follow-up email to Brickhouse Security after your call.
   • Reference the date, time and confirmation number from your phone call.
   • Write: "This email confirms my cancellation request submitted by phone on [date] at [time]. My confirmation number is [number]. Please confirm receipt of this email."
   • Keep a copy of this email in your records.

Step-by-step cancellation by email

Email cancellation works if you prefer written correspondence, though it may process more slowly than the other methods.

1. Find the customer support email address for Brickhouse Security on their website.
   • Look for support@brickhouse, help@brickhouse or a general contact form.
2. Compose a cancellation email with clear language and your account details.
   • Subject line: "Cancellation Request for My Subscription [Your Account Number]"
   • Body: "I request cancellation of my Brickhouse Security subscription effective immediately. My account number is [your number]. Please confirm receipt of this cancellation request and provide a confirmation number."
3. Send the email and save a copy to a folder labeled "Cancellations" on your computer.
   • Note the date and time you sent the email.
4. Monitor your email inbox for a response from Brickhouse Security for up to 48 hours.
   • The company should acknowledge your cancellation and provide a confirmation number.
   • If you do not receive a response within 2 business days, send a follow-up email marked "Follow-Up Cancellation Request."

What happens after you cancel

Understanding what occurs after your cancellation request is submitted helps you catch problems early and protect yourself from unexpected charges.

Timeline for when your cancellation becomes effective

Brickhouse Security should honor your cancellation immediately upon receiving your request through the Cancellation Portal or by phone. However, cancellations submitted via email may take up to 2 business days to process. Your cancellation becomes effective on the date the company confirms it, not the date you submitted the request. If you cancel partway through a billing cycle, you may still be charged for that entire cycle if your cancellation occurs after the billing date has passed. Tocancel recommends canceling before your next billing date to avoid being charged for a period you won't use. Check your confirmation documents to see the exact date your cancellation takes effect.

Your access to the platform and device tracking

After cancellation, your access to the Brickhouse Security platform will end either immediately or on your subscription end date, depending on how the company processes your request. Your tracking device will stop transmitting location data once your subscription lapses because the device loses access to the cellular network. If you own the physical hardware device, it will remain your property, but it will not function without an active subscription. Some customers keep the device as a backup or repurpose it. Others sell the device or dispose of it. Tocancel suggests contacting Brickhouse Security customer support if you have questions about what happens to your device after cancellation.

Final billing and charge verification

After you cancel, review your credit card or bank statement carefully for the next 30 days to ensure no additional charges appear. If Brickhouse Security charges you after your confirmed cancellation date, that charge is unauthorized and you have the right to dispute it. Contact your credit card issuer or bank immediately if you see a post-cancellation charge. Provide them with your cancellation confirmation number and date. Your bank can initiate a dispute process, often called a chargeback, to recover the money. Do not delay this step because most credit card companies have a 60-day dispute window.

Refund eligibility and how to request one

Tocancel wants you to understand when you qualify for a refund and how to claim one if Brickhouse Security owes you money.

When you qualify for a refund

You may qualify for a refund if you cancel within seven days of a renewal charge and you did not meaningfully use the service during that billing period. For example, if your renewal charge posted on Monday and you canceled on Wednesday without using the service, you have grounds to request a refund. You also qualify for a refund if Brickhouse Security charged you after you submitted a valid cancellation request. In that case, the charge was unauthorized and must be refunded. Additionally, if you purchased an annual or quarterly plan and cancel before that prepaid period ends, you may be entitled to a prorated refund for the unused portion. Some companies refund automatically; others require you to request a refund explicitly.

How to request a refund from Brickhouse Security

Submit your refund request as soon as possible after cancellation using the same communication method you used to cancel. Send an email or call customer support stating: "I am requesting a refund of my renewal charge dated [date] in the amount of [amount] because I canceled my subscription within seven days of that charge and did not use the service." Include your cancellation confirmation number, account number and the charge date. Ask the representative to confirm that your refund will be processed and ask for an expected timeframe. Refunds typically appear in your account within 5 to 10 business days, though some credit card processors take longer. If you do not see the refund after 10 business days, follow up again with Brickhouse Security.

Disputing a charge through your bank if Brickhouse Security refuses

If Brickhouse Security denies your refund request or does not process it within 14 days, you can dispute the charge through your credit card company or bank. Contact your card issuer's customer service line and ask to file a dispute or chargeback for the specific charge. Provide the card representative with your cancellation confirmation number and date, the charge date and amount, and a brief explanation. For example: "I canceled my subscription on [date] with confirmation number [number]. Brickhouse Security charged me on [date] after my cancellation, and I have requested a refund that has not been processed. I am disputing this unauthorized charge." Your bank will initiate an investigation and typically refund the amount to your account while they investigate.

Brickhouse Security subscription pricing and plans

Understanding your current plan and pricing helps you estimate your refund eligibility and decide whether cancellation makes financial sense.

If you prepaid for a quarter or year and are now canceling, you may be entitled to a prorated refund for the unused months. For example, if you paid $449.99 for an annual plan and cancel after three months, you should receive a refund for the remaining nine months, which would be approximately $299.99. Tocancel recommends calculating your prorated refund amount before contacting customer support so you can verify that any refund offer is fair.

Common mistakes that delay cancellation or cost you money

Canceling a recurring subscription can be frustrating, especially when obstacles appear unexpectedly. Understanding common pitfalls helps you avoid them and protect your wallet.

Mistake one: canceling but not confirming the cancellation

Many customers submit a cancellation request and assume the matter is resolved without waiting for written confirmation. This is dangerous because Brickhouse Security may not process your request, or a system error may prevent cancellation from taking effect. Always wait for and save a confirmation email or screenshot before considering the job done. If you submitted your request three days ago and have not received confirmation, send a follow-up email or call customer support to verify your cancellation status. Tocancel recommends documenting every interaction you have with Brickhouse Security, including dates, times and the names of representatives you speak with.

Mistake two: canceling after your next billing date

If your billing date is the 15th of each month and you cancel on the 16th, Brickhouse Security will likely charge you for the next month because the billing cycle has already started. Protect yourself by canceling at least two days before your billing date. Mark your calendar with a reminder to cancel by that date if you know you want to end your subscription. If you miss the deadline and are charged, contact customer support immediately and request that they refund the charge as a courtesy. Some companies will do this, especially if you have been a customer for a long time and have paid on time.

Mistake three: accepting a retention offer without understanding the terms

When you attempt to cancel, Brickhouse Security may offer you a discount, a free month or a reduced rate to keep you as a customer. While these offers can be tempting, they often come with hidden strings. The discount may apply for only one month, after which you return to full price. Or the offer may lock you into another contract. If you are sure you want to cancel, decline these offers and proceed with your cancellation. You can always resubscribe later if you change your mind. If you do accept a retention offer, ask for written confirmation of the exact terms, duration and price in an email so you have proof of what you agreed to.

Mistake four: assuming verbal cancellation is final

If you cancel by phone and the representative tells you "your subscription is now canceled," you may leave the conversation thinking you are done. However, representative statements are not always reliable, and system errors can occur. Always follow up a phone cancellation with a written email confirmation to Brickhouse Security that references your confirmation number and the date of your call. This creates a paper trail that protects you if the representative made an error or if the cancellation did not process correctly.

After cancellation: important next steps

Once you have submitted your cancellation and received confirmation, your work is not quite finished. These final steps ensure you stay protected from future charges and catch any problems early.

Monitor your credit card for charges

Check your credit card or bank statement every few days for the next 30 days following your cancellation date. Look for any charges from Brickhouse Security or similar entries that appear after your confirmed cancellation. If you see a suspicious charge, contact your bank or credit card company immediately and dispute it using your cancellation confirmation number as evidence. Most banks allow online dispute filing, which is fast and does not require a phone call. Tocancel emphasizes that catching unauthorized charges quickly makes disputes much easier to win.

Uninstall the Brickhouse Security app if you used one

If you installed the Brickhouse Security mobile app to view tracking data, uninstall it from your phone once you have canceled your subscription. This frees up storage space and prevents confusion if the app stops working after your subscription ends. You can always reinstall it later if you resubscribe.

Consider blocking Brickhouse Security from your credit card

If you are concerned that Brickhouse Security may attempt to charge you again despite your cancellation, you can contact your credit card company and request that they block all charges from Brickhouse Security's merchant account. This is called a "block merchant" or "block future charges" request. Your card issuer can implement this block immediately and lift it anytime you request. This is a more aggressive step but is appropriate if you have had problems with unauthorized charges from the company.

Pricing comparison table and what to expect from competitors

If you are canceling Brickhouse Security because you found a better option, this table helps you verify that your new provider is truly more cost-effective.

Before you cancel Brickhouse Security, verify that your new provider actually offers the features you need at the advertised price. Some competitors charge additional fees for features that Brickhouse includes in their base plan. Read the competitor's cancellation policy and refund terms carefully. Tocancel wants to ensure you are switching to a provider that is genuinely better, not just cheaper on paper but more restrictive on cancellation.

Key takeaways and action checklist

You now understand your rights, cancellation methods and the steps to protect yourself from charges after you cancel Brickhouse Security. Use this checklist to ensure you complete the process correctly and document everything.

Your cancellation action checklist

• Record the date, time and your current billing date right now.
• Choose your cancellation method: Cancellation Portal (fastest), phone (most personal) or email (most documented).
• Submit your cancellation request at least two days before your next billing date.
• Take a screenshot of your confirmation or save the confirmation email.
• If you canceled by phone, send a follow-up email referencing your confirmation number.
• Wait for Brickhouse Security to send you a confirmation email (usually within 24 hours).
• Mark your calendar to check your credit card statement five days after cancellation and again 30 days after cancellation.
• If a charge appears after your cancellation date, contact your bank and dispute it within 60 days.
• If Brickhouse Security claims your cancellation was not received, provide your screenshot or email confirmation as proof.
• Save all cancellation documents in a folder on your computer for at least one year.

Your legal rights summary

Federal law protects your right to cancel. The Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC), requires Brickhouse Security to provide a simple cancellation mechanism and honor cancellations promptly. Your state may have additional automatic renewal laws that strengthen your protection. If Brickhouse Security refuses to cancel your subscription, charges you after you cancel, or makes cancellation unreasonably difficult, you have the right to dispute the charge through your bank and file a complaint with the FTC or your state Attorney General. Tocancel emphasizes that these are not hypothetical rights; they are enforceable legal protections that you can use if needed.

Where to file a complaint if Brickhouse Security ignores your cancellation

If you cancel your Brickhouse Security subscription but the company continues to charge you or refuses to process your cancellation, you have escalation options. File a complaint with the Federal Trade Commission at reportfraud.ftc.gov. You can also contact your state's Attorney General consumer protection division. Most states have an online complaint form on their AG website. Finally, you can dispute the charges through your credit card company or bank, which often resolves the issue fastest. Tocancel recommends filing a formal complaint if Brickhouse Security has charged you more than once after cancellation, as this suggests a pattern of wrongdoing that consumer protection agencies need to investigate.

Contact information and final reminders

Keep these reference points handy as you complete your cancellation. Brickhouse Security is headquartered in Indianapolis, Indiana. You can find their cancellation portal by logging into your account on their website. Customer support is typically available during business hours by phone or email. The Cancellation Portal is available 24/7 and is your fastest option. The Federal Trade Commission's consumer complaint portal is at reportfraud.ftc.gov and accepts complaints at any time. Your state's Attorney General website has a consumer protection section where you can file additional complaints if needed. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by providing clear guidance and supporting documentation strategies. You have the knowledge and the legal right to cancel Brickhouse Security. Follow the steps outlined above, document everything and do not hesitate to escalate if the company fails to honor your request. Your money and your autonomy matter.