Cancel Brickhouse Security: The Right Way

How to cancel Brickhouse Security and recover your money in the philippines

What Brickhouse Security really costs you

Brickhouse Security is a United States-based GPS tracking and surveillance company that sells hardware devices paired with recurring service plans. If you are in the Philippines, you may have signed up for one of their monitoring subscriptions thinking you were purchasing a tracker, but the real ongoing cost is the monthly or annual service plan tied to location history, geofence alerts, and app access.

The company charges recurring fees ranging from ₱1,016 annually for their Basic plan to ₱1,977 annually for their Premium plan. These plans include features like GPS history storage, text alerts, and multi-user logins. Once your subscription ends, your device stops being fully useful even though the hardware itself still works. Understanding what you are actually paying for is the first step toward a confident cancellation decision.

How Brickhouse Security subscriptions work

Brickhouse Security operates on a pay-as-you-go recurring billing model with no long-term contract lock-in. Once you activate a plan, your payment method on file is charged automatically at renewal. The company offers three tiers: Basic covers 30 days of location history, 5 geofences, and 100 alerts per month; Plus provides 90 days of history, 60 geofences, and 250 alerts per month; and Premium delivers 400 days of history with unlimited geofences and alerts.

Most Philippine users subscribe through the company's official website using a credit card or international payment method. If you signed up for a free trial, your card is charged automatically on the trial expiration date unless you cancel beforehand. This automatic billing is where many users accidentally end up locked into charges they did not intend to continue.

Why philippine users struggle to cancel

Brickhouse Security is a U.S.-based company with customer support centered entirely in Eastern Time. There is no verified local Philippine hotline, no GCash or Maya integration, and no local billing page. If you need urgent help from Manila or Cebu, you face a significant time difference and potential language barriers with overseas support staff.

The company does not offer a simple one-click cancellation button in your account dashboard. Instead, you must contact their U.S. phone line at +1 800-654-7966 or navigate their email support system to request cancellation. This manual process often leads to delays, confusion, and subscribers remaining on the plan longer than intended. Tocancel helps Filipino consumers navigate exactly this kind of friction, giving you the steps to cut through it.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you the right to cancel subscriptions and receive refunds under specific conditions. Understanding these rights before you reach out to customer service is critical, because they form your legal lever if Brickhouse Security refuses your cancellation request.

What the consumer act of the philippines says about subscriptions

The Consumer Act grants you the right to cancel any service agreement within a reasonable timeframe if the service provider has not clearly disclosed all material terms, or if the service is not delivered as advertised. For recurring billing, you have the explicit right to know your exact cancellation procedure, renewal dates, and refund eligibility before you are charged.

Your legal position is straightforward: if Brickhouse Security charged you without clear prior consent to a renewal, you have grounds to dispute the charge with your credit card issuer and request a chargeback through your bank. Additionally, if you cancel within the first 30 days of subscription (not just during a free trial), you may be entitled to a full refund under cooling-off provisions, depending on how the subscription was marketed and billed.

Your escalation point if support refuses to help

If Brickhouse Security refuses to process your cancellation or denies your refund request, your escalation authority is the National Cybercrime Prevention Center (NCPC) or the Department of Trade and Industry (DTI), which enforce the Consumer Act of the Philippines. You can file a formal complaint with the DTI if the company fails to honour your cancellation within a reasonable timeframe or blocks a legitimate refund.

Tocancel recommends documenting every email, support ticket, and phone call you make to Brickhouse Security. Keep screenshots of your billing history, cancellation requests, and any promises made by support staff. This documentation is your shield if you need to escalate to the DTI or file a chargeback dispute with your bank.

Your pricing breakdown and plan options

Before you cancel, review what you are actually paying and whether you are on the right plan for your needs.

If you are on the Premium plan but only use basic location tracking, downgrading to Basic or Plus before cancellation does not help you - you still need to cancel the recurring subscription entirely. Tocancel's step-by-step process below walks you through the exact cancellation method that works fastest.

Should you cancel Brickhouse Security?

Deciding to cancel comes down to whether the service is still delivering value for your family or business needs.

Reasons to keep your subscription

You should consider keeping Brickhouse Security if you actively use GPS location tracking for elderly relatives, young children, or fleet vehicles; if you monitor geofence alerts regularly and adjust your schedules based on them; or if the monthly cost (approximately ₱85 for Basic) fits comfortably into your budget and you check the app at least once a week.

Reasons to cancel now

You should cancel if you have not logged into the app in over a month; if you signed up for a free trial and did not realize automatic billing had started; if you set up a device for someone no longer in your household; or if the monthly cost is draining your budget without delivering regular value. If any of these apply, Tocancel recommends moving forward with cancellation immediately.

How to cancel Brickhouse Security step by step

You have two primary cancellation methods: online through your account dashboard or by phone with U.S. customer support.

Method 1: cancel online through your account

This is the fastest method if you can access your online account and navigate the settings.

1. Go to the Brickhouse Security website and log in with your email address and password.
   • If you have forgotten your password, click "Forgot password?" and check your email for a reset link.
2. Click on your profile or account settings, usually in the top-right corner or under a menu labeled "My Account".
   • Look for options labeled "Subscription", "Billing", or "Plan Management".
3. Find the option to "Cancel subscription" or "End plan".
   • Some accounts show this under "Manage subscriptions"; others require you to click a specific device and then find the cancellation link.
4. Click the cancellation button and follow the prompts.
   • The company may ask why you are cancelling; fill in your reason honestly, as this feedback helps companies improve their service.
   • You may see a retention offer (discount, free month, etc.); decline this if you are certain you want to cancel.
5. Confirm your cancellation and save or screenshot the confirmation email.
   • You should receive an email confirmation within minutes; if not, check your spam folder or contact support immediately.
6. Check your bank statement 2-3 billing cycles later to confirm that no further charges appear.
   • If you are charged again after cancellation, immediately dispute the charge with your bank using your cancellation confirmation as evidence.

Method 2: cancel by phone with u.S. support

Use this method if you cannot access your online account, if online cancellation fails, or if you need immediate confirmation from a person.

1. Call Brickhouse Security at +1 800-654-7966.
   • Be aware this is a U.S. number and the company operates in Eastern Time; call between 9 a.m. and 5 p.m. ET on weekdays for the shortest wait times.
   • If you call from the Philippines, expect international charges on your phone bill; consider using Viber, WhatsApp, or Skype for international calling at lower rates.
2. Tell the support agent that you want to cancel your subscription and that you request a confirmation email with your cancellation date.
   • Stay calm and clear; the agent cannot refuse a cancellation request, though they may ask you to reconsider or offer a discount.
   • Politely decline any retention offers and ask again for your cancellation to be processed.
3. Ask the agent to provide your cancellation confirmation number or reference code.
   • Write down this number, the agent's name, the date and time you called, and what the agent said about your refund eligibility.
4. Request an email confirmation of your cancellation to your registered account email.
   • If the agent says they will send one, ask for a specific timeframe (within 24 hours).
   • If the agent refuses, ask to speak to a supervisor immediately.
5. Do not hang up until the agent confirms that your subscription will stop at the end of your current billing cycle.
   • Ask explicitly: "Will I be charged again on [date of next renewal]?" The agent must say "no".
6. Monitor your email for a confirmation message within 24 hours.
   • If you do not receive confirmation, call back and reference your confirmation number; ask for escalation to a supervisor if needed.

Method 3: cancel via email support

Use this method if you prefer a written record and are willing to wait 3-5 business days for a response.

1. Compose an email to Brickhouse Security support (usually available via their website contact form or [email protected]).
   • Subject line: "Request for subscription cancellation"
2. Write a clear, brief email stating your account email, your device serial number (if you have it), and that you request immediate cancellation of your subscription effective today or at the end of your current billing cycle.
   • Example: "I am writing to request cancellation of my Brickhouse Security subscription associated with [your email]. Please confirm this cancellation in writing and stop all recurring charges to my payment method."
3. Ask for written confirmation of your cancellation date and any refund eligibility.
   • Do not apologize or over-explain; cancellation is your right.
4. Send the email and save a copy for your records.
   • If you do not receive a response within 5 business days, follow up with a second email or switch to the phone method above.

Timeline and what to expect after cancellation

Brickhouse Security typically processes cancellations immediately or at the end of your current billing cycle, depending on when you submit your request.

Your post-cancellation timeline

Once you cancel, your account access usually remains active until the end of your current billing period. For example, if you cancel on the 15th of a month and your billing cycle ends on the 30th, you retain access until the 30th. After that date, your login credentials will stop working and your device will lose all features tied to the paid plan (location history, geofences, and alerts).

Check your bank statement 2-3 billing cycles after cancellation to confirm no further charges appear. If you spot a charge after you cancelled, immediately contact your bank or credit card issuer and request a chargeback, citing your cancellation confirmation email as proof.

What happens to your device after cancellation

Your Brickhouse Security hardware does not break or become unusable after you cancel; it simply reverts to basic functionality. You lose access to cloud-based location history, geofence alerts, and the mobile app, but the device itself is yours to keep or dispose of as you choose.

Refunds and dispute resolution

Your refund eligibility depends on when you cancel and how Brickhouse Security's terms apply to Philippine consumers.

When you are entitled to a refund

If you cancel within 30 days of signing up, or if you cancel within 30 days of being automatically charged after a free trial, you are entitled to a full refund under the Consumer Act of the Philippines cooling-off rule. This applies even if you have used the service during this period.

If you cancel after 30 days, your refund depends on Brickhouse Security's policy and how your billing cycle aligns with your cancellation date. Most companies refund prorated amounts (a portion of your monthly fee for days you did not use in the current month). For example, if you paid ₱85 for 30 days and you cancel on day 20, you may receive a refund for the remaining 10 days.

How to request and track your refund

When you cancel by phone or email, explicitly ask: "Am I eligible for a refund?" Write down the agent's answer and the reason they give. If they say yes, ask when the refund will be processed to your bank account. Most refunds appear within 5-10 business days; if yours takes longer, contact your bank to confirm they have received it.

If Brickhouse Security denies a refund you believe you deserve, Tocancel recommends filing a chargeback dispute with your bank. Provide your cancellation confirmation, your billing history, and the company's refusal email as evidence. Your bank will investigate and most often side with you if you cancelled within 30 days or if the company failed to provide clear cancellation terms upfront.

Common cancellation mistakes to avoid

Cancelling a subscription can feel stressful, especially when customer support is overseas and slow to respond. Here are the traps that catch most Philippine users.

Mistake 1: assuming your cancellation is complete without confirmation

Do not assume cancellation is done just because you clicked a button or hung up the phone. Always wait for a confirmation email. If one does not arrive within 24 hours, reach out to support again and explicitly ask: "Can you send me a confirmation that my subscription is cancelled and will not be charged again?" This single email is your proof if a charge appears later.

Mistake 2: cancelling on the wrong date and losing pro-rata refunds

If you cancel mid-cycle, you may lose days of paid service. For example, if you are charged on the 1st of each month and you cancel on the 20th, you forfeit the last 10 days of your current month's payment. Check your next billing date before you cancel and try to time your cancellation for just before that date to maximize any pro-rata refund. Tocancel's cancellation advisors can help you find the optimal timing for your specific billing cycle.

Mistake 3: not checking for charges after cancellation

After you cancel, do not assume your credit card statement is correct. Set a phone reminder for 30 days after your cancellation date to check your bank statement. If you see a Brickhouse Security charge, immediately dispute it with your bank rather than trying to resolve it with the company again (they may ignore you after cancellation is processed).

Mistake 4: losing your confirmation documentation

Save every email from Brickhouse Security, your cancellation confirmation number, and your bank statement showing the last charge. If you need to escalate your complaint to the DTI or file a chargeback, these documents are non-negotiable proof of your cancellation request and the company's failure to comply.

What to do after you cancel

You have successfully stopped the bleeding; now make sure Brickhouse Security does not charge you again and that you recover any refund due.

Securing your refund

If you are eligible for a refund (cancellation within 30 days, or pro-rata refund for early termination), the company should process it within 5-10 business days of cancellation. Do not wait passively. After 10 days, log into your bank account and look for a credit or transfer. If nothing appears, email Brickhouse Security support again and ask: "When will my refund be processed? Can you provide a reference number?" Save their reply.

If the refund does not arrive within 14 days of cancellation, or if the company denies your refund claim, contact your bank and file a chargeback dispute. Provide your cancellation confirmation email and explain that you requested a refund within the Consumer Act of the Philippines cooling-off period or because the company failed to process your cancellation properly.

Blocking future charges

Even after cancellation, some users report seeing phantom charges months later. To protect yourself, consider updating your payment method with your bank to block any further charges from Brickhouse Security. Many banks allow you to set merchant blocks or freeze a card linked to the subscription. Alternatively, request a new card number from your bank and do not link the old one to any Brickhouse Security account.

Monitoring your financial accounts

Set a 90-day reminder on your phone to review your bank and credit card statements for any Brickhouse Security charges. If you spot one, do not delay-contact your bank immediately. The faster you report suspicious charges, the faster your bank can reverse them and investigate the company's billing practices.

Checklist for cancelling Brickhouse Security

Use this checklist to make sure you do not miss any step.

How tocancel can help you cancel

Brickhouse Security is just one of hundreds of U.S.-based subscription services that make cancellation difficult for Filipino consumers. Tocancel has helped thousands of consumers in the Philippines cancel unwanted subscriptions, recover refunds, and avoid phantom charges.

Our service gives you a clear, step-by-step roadmap specific to your subscription and country. When you are unsure whether you have grounds for a refund, or when Brickhouse Security ignores your cancellation request, Tocancel provides you with the legal framework (Consumer Act of the Philippines) and the escalation path (DTI) to get results.

Visit Tocancel.com to explore cancellation guides for other services, find templates for email cancellation requests, and connect with a consumer advocate if you need personalized help. Tocancel is your ally when corporations make cancellation deliberately hard.

Key takeaways and next steps

You have the legal right under the Consumer Act of the Philippines to cancel Brickhouse Security without penalty within 30 days of signup. You also have the right to a pro-rata refund if you cancel mid-cycle, and the right to dispute any charges made after you have requested cancellation.

The company operates from the United States with no local Philippine support, which makes cancellation slow but not impossible. Use the online method if your account is accessible, or call +1 800-654-7966 if you need immediate human confirmation. Either way, save your confirmation email and monitor your bank account for the next 90 days.

If Brickhouse Security refuses to cancel or denies a refund you deserve, escalate your complaint to the Department of Trade and Industry (DTI) or file a chargeback with your bank. Tocancel has helped thousands of consumers cancel subscriptions in the Philippines and recover their money; visit our website today to get your cancellation plan in motion.

Brickhouse Security contact and address information

Brickhouse Security's physical address and official contact channels are as follows:

For questions about your refund eligibility or your consumer rights under Philippine law, always reference your cancellation confirmation email and your billing history. If you are unsure whether you have grounds for a refund, Tocancel recommends reaching out to the DTI Consumer Complaint Center before paying for a chargeback dispute. The DTI often resolves these disputes at no cost to you.