Cancel Kajabi: Your Step-by-Step Guide

How to cancel Kajabi in new zealand: protect your data and exit with confidence

What is Kajabi and why you might need to leave

Kajabi is an all-in-one platform designed to help you build websites, launch online courses, manage email campaigns, process payments and automate workflows without juggling multiple software tools. For solo entrepreneurs, course creators and small business coaches, Kajabi promises simplicity through centralised control.

However, as your business evolves, you may discover that Kajabi no longer serves your needs. You might outgrow its feature set, find its pricing steep, or realise you need deeper integrations and customisation options that the platform simply cannot provide. Whatever your reason, you have the right to cancel, and understanding how to do it properly protects your business data and your financial interests.

Common reasons to cancel Kajabi

You might cancel if you need advanced integrations Kajabi doesn't offer, if your monthly fee no longer justifies the features you use, or if you have found a competitor platform that aligns better with your workflow. Some users discover they need white-labelling options, deeper analytics, or direct API access that sit outside Kajabi's standard offering. Others consolidate their software stack and realise Kajabi duplicates tools they already own.

Whatever prompted your decision, Tocancel is here to guide you through the cancellation process step by step so you exit cleanly and keep your data safe.

Why timing matters when you cancel

Before you cancel your Kajabi subscription, export all critical data: your course content, email subscriber lists, customer records, transaction history and any custom workflows you have built. Kajabi provides a grace period before complete account deletion, but acting quickly protects you if any technical issues arise during the data transfer process. Documenting your current setup means you can rebuild faster on a new platform and avoid losing valuable business assets.

Kajabi pricing in new zealand and what you actually pay

Kajabi lists all pricing in USD, and the company does not publish an official NZD-specific rate card. This means your actual New Zealand cost depends on your bank's exchange rate and any payment processing fees your card issuer applies.

The three Kajabi plans at a glance

What Kajabi costs in new zealand dollars

At current exchange rates (approximately 1 USD equals 1.62 NZD), the Basic plan costs around NZD $241 per month when billed monthly, or NZD $193 per month when billed annually. The Growth plan costs roughly NZD $322 per month (monthly billing) or NZD $257 per month (annual billing). The Pro plan costs approximately NZD $646 per month (monthly billing) or NZD $517 per month (annual billing).

Your actual New Zealand cost will vary based on your bank's exchange rate at the time of payment and any card issuer fees. Always check your bank statement to see the exact NZD amount charged.

Your consumer rights when you cancel Kajabi

As a New Zealand consumer, you are protected by the Consumer Guarantees Act 1993 (CGA), which sets out your rights when you buy any service, including software subscriptions. Understanding these rights empowers you to cancel with confidence.

What the consumer guarantees act means for you

Under the CGA, you have the right to cancel a service if Kajabi fails to deliver what was promised, if the service is not fit for purpose, or if it does not match the description provided. You also have the right to a refund if the service is faulty or materially different from what you expected.

Your legal position: if Kajabi stops working, loses your data, or breaches its service agreement, you can demand a refund or compensation through the CGA. If Kajabi refuses to acknowledge your complaint or cancellation request, you can escalate your case to the Commerce Commission (comcom.govt.nz), which enforces consumer protection laws in New Zealand.

Refund rights under new zealand law

If you cancel within a reasonable timeframe after signing up and the service does not meet the consumer guarantees standard, you are entitled to a full refund. Kajabi's standard terms may state that monthly subscriptions cannot be refunded, but this clause is only valid if the service works as promised. If Kajabi fails to deliver the features it advertises, or if the platform becomes unavailable, the CGA overrides any "no refund" policy.

Tocancel advises you to keep all evidence: your confirmation emails, screenshots of your account dashboard, proof of payment, and any correspondence with Kajabi support. This documentation strengthens your case if you need to lodge a formal complaint with the Commerce Commission.

How to cancel Kajabi from new zealand

Kajabi does not maintain a physical mailing address in New Zealand, so you must cancel through your online account. The process takes fewer than five minutes and requires only your login credentials.

Cancel Kajabi via your account settings

1. Open your web browser and navigate to the Kajabi login page (kajabi.com/login)
   • Enter your email address and password
   • Complete two-factor authentication if you have it enabled on your account
2. Click your profile icon in the top-right corner of your account dashboard
   • Select "Settings" or "Account Settings" from the dropdown menu
   • Do not confuse this with notification settings or content settings; you need the main account menu
3. Locate the "Subscription & Billing" or "Plans & Billing" section
   • This is usually listed in the left-hand navigation menu
   • Click on it to expand your current plan details
4. Find the "Change Plan" or "Manage Subscription" button
   • This button displays your current plan and monthly cost
   • Click it to access your subscription options
5. Scroll down and select "Cancel Subscription" or "Downgrade to Free"
   • Kajabi may offer you a discount to stay; you can ignore this offer
   • Select "Cancel" or "Proceed with Cancellation" to confirm
6. Enter your cancellation reason in the feedback form (optional but helpful)
   • Kajabi may ask why you are leaving; your feedback helps them improve
   • Click "Cancel Subscription" to finalise
7. Check your email for a cancellation confirmation from Kajabi
   • This email confirms your subscription has ended and provides your end date
   • Save this email as proof of cancellation for your records

Timing your cancellation correctly

If you are on a monthly plan, cancelling now stops your next billing charge immediately. If you are on an annual plan, Kajabi will honour your subscription until the end of the annual term unless you qualify for an early cancellation refund (see the refund section below). Check your confirmation email to confirm your final access date.

What happens after you cancel Kajabi

Cancelling your subscription does not delete your data instantly. Kajabi typically provides a grace period of 30 days before permanently removing your account and all associated content. Use this time to download or export everything you need.

Exporting your data before the account closes

Log in to your account immediately after cancelling and export every critical asset: all course content, email subscriber lists, customer records, transaction history, and any custom workflows or automations. Most platforms offer a bulk export function in settings; Kajabi usually provides CSV exports for your email list and customer data.

If Kajabi does not offer an export option for certain data, take detailed screenshots or document the information manually. The sooner you export, the more time you have to resolve any technical issues before your grace period expires.

Cancelling during the grace period

If you cancel in error or change your mind within 30 days, you may be able to reactivate your subscription. Log in to your account settings and look for a "Reactivate Subscription" or "Restart Account" option. If no option appears, contact Kajabi support immediately-they may restore your account if you act quickly.

Refund policy and how to claim a refund from Kajabi

Kajabi's standard refund policy is strict: monthly and annual subscriptions are non-refundable once the billing cycle begins. However, this policy has important exceptions under New Zealand consumer law.

When you can claim a refund

You are entitled to a refund if Kajabi fails to deliver the service as advertised, if the platform becomes unusable, or if a technical fault prevents you from accessing your data or courses. You may also qualify for a refund if you cancel within 14 days of first purchase and the service does not meet the Consumer Guarantees Act standard.

To claim a refund, you must demonstrate that Kajabi breached its service agreement or failed to meet consumer guarantee obligations. Contact Kajabi support directly with evidence: screenshots of errors, details of the promised features that did not materialise, or proof that the platform was inaccessible.

Escalating a refund dispute

If Kajabi refuses your refund request, escalate the complaint to the Commerce Commission (comcom.govt.nz). Explain how Kajabi failed to meet the Consumer Guarantees Act standard, provide your evidence, and request a formal investigation. The Commerce Commission can force Kajabi to issue a refund if it finds the company breached consumer law.

Tocancel recommends documenting every interaction: save all emails from Kajabi support, screenshot your account settings, and record the dates you reported issues. This evidence is invaluable if your case reaches the Commerce Commission.

Common mistakes to avoid when cancelling Kajabi

Cancelling any subscription is stressful, and small errors can cost you money or data. Here are the pitfalls to watch for so you exit cleanly.

Mistake 1: forgetting to export your data first

If you cancel without downloading your courses, email lists and customer records, you may lose them permanently once the grace period ends. Always export your data before you submit your cancellation request. This single step protects years of work and customer relationships.

Mistake 2: cancelling mid-billing cycle on an annual plan

If you are on an annual subscription and cancel partway through, Kajabi typically does not refund the unused portion. Check whether your plan qualifies for early cancellation refunds or whether you should wait until your annual renewal date to cancel. Ask Kajabi support directly if early cancellation refunds are available; you may be entitled to one under consumer law.

Mistake 3: not saving your cancellation confirmation

After cancelling, Kajabi sends you a confirmation email showing your final access date and billing end date. Save this email to your computer and back it up. If Kajabi later disputes your cancellation or charges you again by mistake, this email is proof that you cancelled properly.

Mistake 4: assuming automatic cancellation works

Some users set up automatic cancellation reminders but never actually click the "Cancel" button. Log in yourself and manually confirm your cancellation through the account settings menu. Do not rely on automatic processes; verify the cancellation in writing via email confirmation.

Your post-cancellation checklist

After you cancel Kajabi, use this checklist to ensure a smooth transition to your next platform.

How tocancel helps you cancel safely and on time

Cancelling a major software service involves more than just clicking a button. You need to protect your data, understand your legal rights, and ensure you do not lose access to critical business assets during the transition.

Tocancel specialises in guiding New Zealand consumers and business owners through the cancellation process for SaaS platforms, subscriptions and digital services. We break down the steps, explain your consumer rights under New Zealand law, and help you avoid costly mistakes. Whether you are cancelling because Kajabi no longer fits your workflow or because you have found a better alternative, Tocancel walks you through every stage of the exit so you keep your data safe and protect your financial interests.

Tocancel has helped thousands of consumers cancel subscriptions they no longer need, claim refunds they are legally entitled to, and transition to better platforms without losing their business data. Visit Tocancel.com today to access our full library of cancellation guides, dispute templates and consumer rights resources.

Kajabi cancellation contact information and support address

Kajabi does not maintain a physical mailing address in New Zealand. The company is based in the United States, and all customer service interactions occur through your online account or email support.

How to contact Kajabi support

Log in to your Kajabi account and use the live chat or support ticket system to reach Kajabi's customer service team. You can also contact them via email through your account dashboard. Response times vary, but Kajabi typically replies within 24 to 48 hours.

For cancellation issues or disputes, document your request in writing through the support system and request a confirmation email. Keep copies of all correspondence for your records, especially if you need to escalate a complaint to the Commerce Commission later.

Escalating complaints to new zealand authorities

If Kajabi refuses to cancel your account, honour a refund you are entitled to, or respond to your support requests, lodge a formal complaint with the Commerce Commission (comcom.govt.nz). The Commerce Commission enforces consumer protection laws in New Zealand and can investigate Kajabi's conduct if they breach the Consumer Guarantees Act or Fair Trading Act 1986.

Tocancel recommends documenting your full communication history before escalating: all emails, screenshots of the support ticket system, payment records, and details of how Kajabi failed to meet its service obligations. This evidence strengthens your case significantly.

Cancelling Kajabi is your right, and you deserve a clear, transparent process that protects your data and respects your consumer protections. If Kajabi makes this difficult, Tocancel and the Commerce Commission are here to back you up.