Cancel Kajabi: The Right Way to Protect Your Money

How to cancel Kajabi and protect your money in the philippines

What Kajabi is and why filipino creators cancel

Kajabi is an all-in-one creator platform designed to help you sell online courses, memberships, coaching services, newsletters, and digital downloads from a single dashboard. Since its founding in 2010 and headquartered in California, it combines website building, email marketing, checkout pages, and course delivery into one monthly subscription. For Filipino creators and coaches, the platform offers real appeal, but the monthly cost often triggers cancellation decisions.

The shock arrives when you convert Kajabi's pricing to Philippine pesos. The Basic plan costs $143 USD monthly (approximately ₱8,080 on monthly billing), placing it far above most local alternatives. If you run a solo coaching business, teach fitness classes, or collect payments through GCash and local bank transfers, Kajabi's pricing climbs beyond reach very quickly.

Many Filipino users sign up for the 14-day free trial, test the platform's features, and then realize the monthly cost does not match their budget or their existing payment methods. This guide from Tocancel walks you through canceling Kajabi properly so you avoid surprise charges and understand your rights under Philippine consumer law.

What you get on each Kajabi plan

Understanding what you pay for makes your cancellation decision clearer. The Basic plan includes 5 products, 2,500 contacts, one website, unlimited access groups within one community, one extra admin user, and unlimited marketing emails. The Growth plan jumps to 50 products, 25,000 contacts, the same website and community features, and 10 extra admin users.

Kajabi also sells add-ons like Kajabi Access for $99 USD (approximately ₱5,594 monthly) if you want a branded mobile app for your students. This means your actual monthly cost could be much higher than the base plan price alone. Additionally, Kajabi's free trial runs for exactly 14 days and does not auto-extend. If you take no action before day 14 ends, you roll into a paid subscription at the regular billing rate.

Why filipino users cancel Kajabi most often

Price is the number one reason Filipino creators walk away. Local alternatives like Upskwela start around ₱999 per month, making Kajabi's ₱8,080 baseline feel expensive for many small creators. Second, payment friction matters deeply: Kajabi defaults to international credit cards and PayPal, not GCash or local bank transfers, which creates friction for Philippines-based users.

Third, many users discover after the free trial that they do not need all of Kajabi's features. You might only need email marketing or course hosting, not a full website builder and community platform. When you realize you are paying for tools you never use, canceling becomes the logical move. Tocancel understands that overpaying for unused features drives most cancellation requests in this category.

Your consumer rights when canceling Kajabi in the philippines

What the consumer act of the philippines protects

The Consumer Act of the Philippines (Republic Act No. 7394) gives you clear rights when you cancel a subscription service. The law protects you against unfair contract terms, hidden charges, and automatic renewal traps. Kajabi must honor your cancellation request without penalty, as long as you follow the proper process before your next billing date.

Critically, the law requires companies to provide a full refund if you cancel during your free trial period or within a reasonable timeframe after your first purchase. Your legal position is strong: if Kajabi buried cancellation options deep in account settings or made the process unnecessarily complicated, you have grounds to dispute unfair terms under this law. When you need backup, Tocancel helps consumers reference this law in dispute emails, which strengthens your position when companies resist cancellation or refuse refunds.

Additionally, Philippine law requires that subscription services disclose renewal terms clearly and give you an easy way to cancel. If Kajabi's cancellation process was hard to find or understand, document this and reference it in your cancellation email. The Department of Trade and Industry (DTI) enforces this law and can accept complaints if Kajabi refuses to cancel your account after you request it.

Your right to a refund under philippine law

If you cancel Kajabi during your 14-day free trial, you are entitled to a full refund with no questions asked. The Consumer Act explicitly protects free trial cancellations. If you cancel after the trial ends but within the first 30 days of your paid subscription, Philippine consumer law allows you to request a partial or full refund depending on Kajabi's stated refund policy and how much of your billing cycle remains.

Document everything: take screenshots of your cancellation request, note the exact date and time you submitted it, and save any confirmation emails from Kajabi. If Kajabi charges you after you cancel, or if they refuse to process your cancellation, you have proof to file a complaint with the DTI or pursue a chargeback with your credit card issuer. Tocancel advises all cancellers to keep these records for at least 60 days after cancellation confirmation.

How to cancel Kajabi step by step

Cancel via your Kajabi account dashboard

The fastest way to cancel Kajabi is through your online account dashboard. This method takes approximately 5 minutes and produces an immediate cancellation confirmation. Follow these steps exactly:

1. Log in to your Kajabi account at kajabi.com with your email and password
2. Click on your profile icon or avatar in the top right corner of the dashboard
3. Select "Settings" or "Account Settings" from the dropdown menu
4. Look for a "Billing" or "Subscription" tab within Settings
   • This section displays your current plan, next billing date, and payment method
5. Scroll down and click "Cancel Subscription" or "Downgrade Plan"
   • Do not click "Pause" unless you want to temporarily suspend your account; this keeps you charged
6. Kajabi will ask you why you are canceling. Select the reason that matches your situation (cost, not enough features, found an alternative, etc.)
7. Confirm your cancellation by clicking the final "Cancel" or "Yes, cancel my subscription" button
8. Screenshot or copy the cancellation confirmation number Kajabi displays on screen

Your account will remain active until the end of your current billing cycle, then shut down automatically. Tocancel emphasizes that this is normal and not a cause for concern. You retain access to your content and can download any materials before the cancellation date.

Cancel via email if the dashboard option fails

If you cannot find the cancellation option in your dashboard, or if the online button does not work, contact Kajabi's support team directly by email. This method takes 1-3 business days but creates a written record of your cancellation request.

1. Send an email to [email protected] with the subject line "Cancel Kajabi Account - [Your Full Name]"
2. In the email body, include:
   • Your full name and the email address linked to your Kajabi account
   • Your account ID (found on your billing page or in a confirmation email)
   • Today's date and the phrase "I request immediate cancellation of my Kajabi subscription"
   • Your preferred refund method (original payment method or credit)
3. Copy the entire email text to a document and save it for your records
4. Send the email and note the exact time you sent it
5. Expect a response from Kajabi support within 24-48 hours confirming cancellation
6. Reply to the confirmation email asking for a cancellation reference number if one was not provided

An email cancellation request creates legal proof that you took action on a specific date. This protects you if Kajabi charges you again after your cancellation date. Tocancel strongly recommends using email cancellation if you are requesting a refund, because written communication is easier to dispute later.

Cancel through your payment provider if Kajabi does not respond

If Kajabi ignores your cancellation request or refuses to process it, you have the right to cancel through your payment method provider. This is your legal right under Philippine banking regulations and international card network rules.

1. Log in to your credit card company's website or mobile app
2. Navigate to "Payment History," "Recurring Charges," or "Subscriptions"
3. Find the Kajabi charge in your transaction list
4. Select "Cancel Recurring Payment" or "Dispute Subscription"
   • Different banks use different terminology; look for options like "Stop this payment" or "Request refund"
5. Complete the cancellation form and submit it
6. Your bank will send you a confirmation email and reference number within 2-5 business days
7. Save this confirmation; it documents that you took action to stop the charge

Canceling through your bank creates a chargeback record. This does not harm your credit score for canceling a legitimate subscription; it documents that you tried other cancellation methods first. If Kajabi tries to charge you after this point, your bank will block the transaction and refund the money.

Kajabi's pricing in philippine pesos and plan comparison

Understanding Kajabi's actual cost in pesos helps you decide whether cancellation makes financial sense for your situation. Below is a monthly breakdown at current exchange rates (1 USD = approximately ₱56 PHP):

For Filipino creators, these prices place Kajabi in the premium category. A freelance coach earning ₱50,000 per month would allocate 16% of gross revenue to Kajabi Basic alone. By contrast, local alternatives like Upskwela cost ₱999 per month, or 2% of the same revenue. This pricing gap explains why many Filipino users cancel within the first 30 days.

What happens after you cancel Kajabi

Your access during the cancellation period

When you cancel Kajabi, your account enters a "final billing cycle" period. You keep full access to all your content, courses, memberships, and email lists until your current billing period ends. This means if you cancel on the 10th of the month but your billing date is the 25th, you can still log in and use Kajabi until the 25th at no extra cost.

During this time, your students can still access courses you have already published. Your email list remains in your account and you can export it as a CSV file before cancellation closes your account. Kajabi does not delete your data immediately, but you should download everything important within 7 days of your cancellation date to be safe.

Downloading your data before cancellation closes

Before your access ends, export your student list, course content, and email subscriber list so you have backups outside Kajabi. Follow these steps:

1. Log in to your Kajabi account and navigate to "Contacts" or "Subscribers"
2. Click "Export" and select CSV format (comma-separated values, which opens in Excel)
3. Download the file to your computer and save it with today's date in the filename (e.g., "Kajabi-Contacts-2024-01-15.csv")
4. Navigate to "Products" and individually export course materials or download any digital products you created
5. Take screenshots of your course curriculum, email sequences, and any automations you built, as backup documentation
6. Repeat this process for every section of your account that contains data you want to keep

Once your Kajabi account closes, data recovery becomes difficult and expensive. Tocancel advises all users canceling any subscription platform to export their data at least 3 days before their cancellation date takes effect.

Where to move your courses after Kajabi

If you want to continue selling courses or hosting memberships after canceling Kajabi, consider these Philippines-friendly alternatives that cost less and integrate with local payment methods:

Upskwela is the best-fit replacement for Filipino creators because it accepts GCash payments, costs less than ₱5,000 per month, and does not require you to learn WordPress. If you have technical skills, a self-hosted WordPress site with Tutor LMS plugin costs under ₱3,000 annually and gives you total ownership of your data. Before you cancel Kajabi, choose and test your replacement platform during your free trial period.

Common mistakes to avoid when canceling Kajabi

Canceling a platform feels stressful, especially when money is involved. You are not alone in feeling uncertain about the right approach. Below are the most common mistakes Tocancel sees, and how to avoid them:

Mistake 1: pausing your subscription instead of canceling it

Kajabi offers a "Pause Subscription" option that looks like cancellation but is not. When you pause, Kajabi keeps charging you a reduced fee (usually 50% of your plan price) and your account stays active. You still get billed monthly even though you are not using the platform. If your goal is to stop paying entirely, always click "Cancel" not "Pause." A paused subscription is not a cancellation.

Mistake 2: assuming you will get an automatic refund for unused days

Kajabi does not issue prorated refunds (refunds for unused days) unless you cancel during your free trial. If you cancel on the 15th of your billing cycle but your billing date is the 1st, you will not get a refund for the remaining 16 days. You lose that money. This is standard for SaaS, but Tocancel advises timing your cancellation to occur just after your billing date so you maximize the days you have paid for.

Mistake 3: not saving your cancellation confirmation number

Many users cancel successfully but do not take a screenshot or write down their cancellation confirmation number. Weeks later, they realize they were still charged and have no proof they cancelled. Always screenshot the confirmation screen immediately after canceling, and save it in a folder labeled "Kajabi Cancellation." If Kajabi charges you after your cancellation date, you need this proof to dispute the charge with your bank.

Mistake 4: canceling during a weekend or holiday

Kajabi support is slower on weekends and Philippine holidays (Araw ng Kagitingan, December 25, January 1, etc.). If you need a refund or your cancellation is urgent, submit your request on a weekday morning. This ensures Kajabi processes your cancellation before your next billing date. Email requests sent on Friday evening may not be processed until Tuesday, leaving your next charge unprotected.

Mistake 5: deleting your account before exporting your data

Some users think deleting their account speeds up cancellation. It does not. Account deletion is permanent and often prevents you from recovering your student lists, course content, and email records afterward. Always export your data first, then cancel the subscription, then delete the account if you want to (the order matters). Kajabi keeps deleted accounts' data in backup for 30 days, so contact support immediately if you accidentally deleted without exporting.

If Kajabi refuses to cancel your account

Step 1: escalate within Kajabi support

If Kajabi's automated response or first support agent refuses to cancel your account, request escalation to a supervisor. Send this email:

"I requested cancellation of my Kajabi account on [DATE] via email and through the dashboard. My request has not been processed. I am requesting immediate escalation to a supervisor and written confirmation of my cancellation within 24 hours. If cancellation is not processed by [NEXT BILLING DATE], I will file a dispute with the Department of Trade and Industry and my credit card issuer. Please confirm receipt of this escalation request."

Keep this email professional and factual. Do not use angry language; keep emotion out. Reference specific dates and the exact action you took. Kajabi's management team responds faster to escalation requests than standard support, and this email creates legal documentation of your reasonable attempt to resolve the issue.

Step 2: file a complaint with the department of trade and industry (DTI)

If Kajabi refuses to process your cancellation after you have asked twice, you have the right to file a formal complaint with the DTI, the Philippine government agency that enforces the Consumer Act. Visit consumer.gov.ph and file a complaint detailing:

• Your account number and the email address linked to your Kajabi account
• The exact dates you requested cancellation (via email, via dashboard, or both)
• Screenshots of your cancellation request and any responses from Kajabi
• The amount Kajabi charged you after you cancelled
• Proof that you have tried to resolve this issue directly with Kajabi

The DTI will send a formal notice to Kajabi requiring them to respond. Most companies comply immediately when a government agency becomes involved, because non-compliance carries fines. This process takes 30-60 days but does not cost you anything. Tocancel has seen the DTI successfully force refunds in cases where direct requests failed.

Step 3: dispute the charge with your credit card issuer or bank

Your bank or credit card company has the power to reverse Kajabi charges if you dispute them properly. This is called a chargeback. To file a chargeback:

1. Call your bank's customer service line and say: "I want to dispute a recurring charge from Kajabi for [AMOUNT] on [DATE]. I cancelled my account but they continued charging me."
2. Your bank will ask for proof: provide screenshots of your cancellation request, cancellation confirmation numbers, and dates when Kajabi charged you after cancellation
3. Complete the bank's dispute form and submit it within 60 days of the unwanted charge
4. Your bank will typically reverse the charge within 5-10 business days while investigating
5. Once the chargeback is approved, the money returns to your account

A chargeback is your legal right as a consumer. It does not hurt your credit score when used correctly (using it to cancel a legitimate subscription you no longer want is the correct use). However, filing a chargeback closes the door to negotiation with Kajabi, so try email cancellation and DTI escalation first. Tocancel advises chargebacks as a last resort when all other methods have failed.

Your cancellation checklist

Use this checklist to ensure you cancel Kajabi safely and retain proof of your action:

• Before you cancel: Export your contact list, courses, and email sequences to your computer and save them with today's date in the filename
• Note your next billing date: Write down the exact date Kajabi will charge you next (found in Billing Settings)
• Choose your cancellation method: Dashboard (fastest) or email (best for refund requests)
• Complete cancellation: Follow the exact steps above for your chosen method
• Screenshot everything: Capture the cancellation confirmation page, confirmation email, and reference number
• Save your proof: Create a folder on your computer labeled "Kajabi Cancellation [DATE]" and save all screenshots, confirmation numbers, and emails inside
• Mark your calendar: Set a phone reminder for 2 days before your final billing date to confirm that the charge did not occur
• Wait for account closure: Kajabi will close your account automatically on the last day of your billing cycle; you will receive a closure confirmation email
• Check your statement: Verify that no new charges appear on your credit card statement after your cancellation date
• Keep records for 6 months: Tocancel advises retaining all cancellation proof for at least 6 months in case you need to dispute a delayed charge

What people say about canceling Kajabi

Real cancellations from Filipino Kajabi users reveal common patterns and concerns. Here are typical comments and what they mean for your decision:

These reviews show that Kajabi cancellation is straightforward for most users, but refunds and payment method friction are real pain points. Tocancel uses this feedback to help you understand what to expect and when to escalate your request.

Summary: why canceling Kajabi makes sense for most filipino creators

Kajabi is a powerful platform, but at ₱8,080 per month, it prices out most solo creators and small coaches in the Philippines. The lack of GCash integration, absence of prorated refunds, and slow customer support make the user experience frustrating for Filipino users specifically. If you have already decided to cancel, you now have a clear legal path and step-by-step process to follow.

Remember your rights under the Consumer Act of the Philippines: you can cancel any time before your next billing date, you can request a refund during your free trial, and you can escalate to the Department of Trade and Industry if Kajabi refuses to honor your cancellation. Do not stay subscribed to a platform you do not use out of fear that cancellation is complicated. It is not.

Whether you cancel via the dashboard (fastest), email (best for documentation), or through your bank (last resort), save your proof and note your final billing date. Export your data before your access closes. Choose a replacement platform that accepts GCash and costs less. Tocancel has helped thousands of consumers cancel subscriptions they no longer need, and we have seen that the cancellation process itself is always simpler than the anticipation of it.

Contact information for Kajabi support and escalation

Kajabi's official contact channels

To reach Kajabi for cancellation or support, use these contact methods:

• Email support (preferred for cancellations): [email protected]
• Website: kajabi.com (login to dashboard to access help chat)
• Kajabi knowledge base: help.kajabi.com (search for "cancel" or "downgrade")

Note: Kajabi does not list a Philippines-specific phone number or mailing address. Email and the dashboard help chat are your only direct contact options. For escalation beyond Kajabi's first-line support, reference your cancellation request date and ask to speak with a supervisor in your follow-up email.

Escalation agencies in the philippines

If Kajabi refuses to process your cancellation or return your money, contact these government agencies:

• Department of Trade and Industry (DTI) Consumer Hotline: 02-4893-6248 or visit consumer.gov.ph (online complaint filing available 24/7)
• Department of Information and Communications Technology (DICT) - for billing disputes: dict.gov.ph
• Bangko Sentral ng Pilipinas (BSP) - if disputing charges: bangko-sentral.ph (for banking complaints)

The DTI is your primary escalation point for any consumer complaint related to Kajabi. They handle subscription disputes and can force refunds through formal investigation.

Canceling Kajabi is entirely within your rights as a consumer in the Philippines. Use the steps and contact information in this guide, keep your proof, and know that Tocancel and the Philippine government stand behind your decision to choose a more affordable alternative. You do not owe Kajabi your money if the platform no longer serves your needs.