Cancel Kajabi: Step-by-Step Guide

How to cancel Kajabi and protect your money in malaysia

What Kajabi is and why you might want to leave

Kajabi is a subscription-based software platform built for creators, coaches, and online businesses in Malaysia and worldwide. The platform lets you host online courses, memberships, communities, and digital products all in one place, with email marketing, sales funnels, and analytics built in. The company operates from California, United States, and charges in US dollars converted to Malaysian Ringgit (RM) when you pay.

The platform is not cheap. Kajabi pricing starts at RM335 (USD 71) monthly and climbs to RM1,883 (USD 399) for the top tier. If you sign up for the free 14-day trial and forget to cancel before it ends, your card gets charged automatically. This means one missed cancellation deadline can lock you into a monthly bill you did not intend to keep.

How much Kajabi actually costs

Your cost depends on which plan you choose and what you need. All plans include course hosting, email tools, sales pages, and analytics, but the limits on products, contacts, websites, and team members differ significantly. Below is the current pricing structure for Malaysian users paying in RM.

Why malaysian users cancel Kajabi

Most Malaysian cancellations happen for three reasons. First, the monthly cost adds up quickly when combined with other business tools, and many users find they only need one or two features, not the whole bundle. Second, payment friction is real: your bill arrives in US dollars, your bank converts it with a margin, and the total becomes unpredictable. Third, time zone gaps mean support responses often arrive outside Malaysian business hours, making problem-solving slower and more frustrating.

If you have already decided Kajabi is not the right fit for you, or your trial period is ending, Tocancel is here to walk you through the cancellation process step by step so you do not miss the deadline and get charged again.

Your consumer rights when cancelling Kajabi in malaysia

Malaysia's Consumer Protection Act 1999 gives you legal protection when you cancel digital services and subscriptions. Your rights are clear and enforceable, even though Kajabi is a foreign company.

What malaysian consumer law says about subscriptions

Under the Consumer Protection Act 1999, enforced by the Ministry of Domestic Trade and Consumer Affairs (MDTCA), any company selling services to Malaysian consumers must provide a clear way to cancel. The law requires businesses to disclose all charges upfront, honor cancellation requests within a reasonable timeframe, and not charge you after you have cancelled. If Kajabi charges your card after you submitted a valid cancellation request, that is a breach of your consumer rights and you have grounds to file a complaint or dispute the charge with your bank.

Your legal position is straightforward: once you request cancellation and confirm it through the official Kajabi system, you should not be charged again. If you are, the burden is on Kajabi to prove they honored your request, not on you to prove they did not.

How to file a complaint if Kajabi breaches your rights

If Kajabi refuses to cancel your account or continues charging you after you cancelled, document everything and escalate formally. Screenshot your cancellation confirmation, save all email correspondence, and note the dates and amounts of any unauthorized charges.

Contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA) online via their consumer complaint portal at www.kpdnkk.gov.my, or call the National Consumer Hotline at 1-800-886-800 (toll-free). Your complaint will be investigated and Kajabi will be required to respond. This is a free service and has real enforcement power behind it.

Tocancel recommends keeping screenshots and receipts throughout the cancellation process so you have proof if a dispute arises later.

How to cancel Kajabi without getting charged again

The cancellation process for Kajabi differs slightly depending on how you signed up: direct web account, Apple App Store, or Google Play. Below are the verified steps for each method, based on Kajabi's official help documentation.

Step-by-step cancellation on web

If you signed up on Kajabi's website directly with your email and card, this is the path to follow. The process takes about five minutes and happens inside your account settings.

1. Log in to your Kajabi account at kajabi.com using your email address and password
   • If you forgot your password, click "Forgot password?" and check your email for the reset link
2. Click the "Sales" tab in the left sidebar navigation menu
3. Select "Subscriptions" from the dropdown menu
4. Find your active subscription in the list (you may have more than one if you run multiple products)
   • Scroll down if the list is long
5. Click the three-dot "More Actions" menu icon next to the subscription you want to cancel
6. Choose "Cancel Payments" from the dropdown options
7. Select your cancellation date from the calendar
   • You can cancel immediately (end of current billing cycle) or choose a future date
   • Kajabi will show you the exact end date so you know when access stops
8. Click "Cancel Payments" button to confirm
   • A confirmation message will appear on screen
9. Check your email immediately for a cancellation confirmation from Kajabi
   • If you do not receive it within 10 minutes, log back in to verify the cancellation went through

Once you confirm cancellation, your access continues until the end of your current billing period, then the account automatically deactivates. You will not be charged the next month. Screenshot the confirmation screen and save the confirmation email as proof.

Cancellation on apple app store or google play

If you subscribed through Apple or Google instead of paying Kajabi directly, you must cancel through that platform, not through Kajabi's website. This is because Apple and Google handle your payment and billing, not Kajabi.

For Apple App Store (iOS and Mac):

1. Open the Apple App Store app on your iPhone, iPad, or Mac
2. Tap your profile icon in the bottom right corner (iPhone/iPad) or top left (Mac)
3. Tap "Subscriptions"
4. Find "Kajabi" in your active subscriptions list
5. Tap "Kajabi" and then tap "Cancel Subscription"
6. Follow the on-screen prompts and confirm cancellation
7. Apple will send you a cancellation email confirming the date your subscription ends

For Google Play (Android):

1. Open the Google Play app on your Android phone or tablet
2. Tap your profile icon in the top right corner
3. Tap "Manage your Google Account" and then go to the "Payments and subscriptions" tab
4. Select "Subscriptions"
5. Find "Kajabi" and tap it
6. Tap "Cancel subscription" and follow the confirmation steps
7. Google will email you a cancellation confirmation

Tocancel advises checking both your app store account and your Kajabi account after cancellation to make sure the status matches. Sometimes delays occur between platforms.

What to do before you hit cancel

Rushing into cancellation without preparation can cost you later. Take 10 minutes to protect your data and your refund rights.

• Screenshot your current plan name and billing page with the next due date clearly visible
• Note your next billing date and convert it to Malaysian time if needed (Kajabi uses US time zones)
• Export all your courses, contact lists, email sequences, and landing page content you need to keep
  • Kajabi does not guarantee how long it keeps cancelled account data, so assume it deletes after 30 to 60 days
• Download your latest invoice and any receipts or proof of purchase
• If you have team members with admin access, notify them before cancelling so they can download their own copies of shared work
• Check whether you have any active payment plans or payment arrangements set up that might overlap

These steps take just 10 minutes and they make refund disputes and account recovery much faster if something goes wrong.

What happens after you cancel Kajabi

Once your cancellation goes through, your account enters a wind-down period. You keep full access until your current billing cycle ends, then everything stops.

Your access timeline after cancellation

Your cancellation confirmation from Kajabi specifies an exact end date. Until that date, everything works as normal: your courses stay live, your email marketing runs, your community pages stay online, and your customers or members still have access. On the end date at midnight US time (which may be morning the next day Malaysia time), Kajabi locks the account and you lose access to the admin dashboard, reporting tools, and editing features.

After that date, your data is technically yours but access is removed. You cannot view it, export it further, or make changes. Kajabi's terms do not clearly state how long they keep deleted account data, so do not assume you can retrieve it later. This is why exporting everything before cancelling is critical.

Refunds and credit balances

Kajabi does not offer refunds for partial months once your subscription is active. When you cancel, you pay through the end of your current billing cycle, then you stop. You do not get a pro-rata (partial month) refund unless you cancel within a specific window Kajabi has defined in your contract. Check your confirmation email for this detail, or contact Kajabi support directly at [email protected] to ask whether a partial refund applies to your situation.

If you have any unused credits or promotional balance in your Kajabi account (for example, from a discount code or referral program), that credit is lost when your account closes. Use any remaining credits before your cancellation date if possible, or contact Kajabi support to ask whether they can extend access or issue a refund for the credit balance.

Your bank or credit card company also has rights here. If you believe you were charged unfairly after cancelling, you can dispute the charge with your Malaysian bank within 90 days. Banks take consumer disputes seriously and will investigate on your behalf.

Kajabi cancellation pricing and plan comparison

Below is a full pricing table so you can see what you are leaving behind and whether that cost justifies staying versus cancelling.

If you are paying Pro tier (RM1,883 per month), cancelling saves you RM22,596 per year. Even the Starter plan costs RM4,020 annually, which is real money for a solo business. Tocancel makes sure you do not waste another month on a service that is not working for you.

Common mistakes to avoid when cancelling Kajabi

Cancelling feels stressful when you are not sure if you are doing it right, especially with a service this expensive. Many users stumble at the last step and end up getting charged anyway. Here is what to watch out for.

Mistake 1: cancelling on the app instead of the website

If you signed up on Kajabi's website but try to cancel through the mobile app, the app might not have full cancellation features. Always cancel through the same platform where you signed up: web sign-ups cancel on kajabi.com, App Store sign-ups cancel on your Apple account, Google Play sign-ups cancel on your Google account. Mixing platforms creates confusion and delays.

Mistake 2: forgetting to confirm the cancellation email

Some users cancel in their account, see a screen confirmation, and think they are done. In reality, Kajabi sends a confirmation email that you must check. Do not close the tab or assume it is finished. Wait for that email and open it. If it does not arrive within 10 minutes, log back into Kajabi and verify your subscription status shows "Cancelled" or "Cancellation Pending". Tocancel recommends setting a phone reminder to check your email 15 minutes after you cancel.

Mistake 3: cancelling too late in your billing cycle

If your next charge date is tomorrow and you cancel today, you will still be charged tomorrow for that cycle. Your cancellation takes effect after the charge processes, not before it. If you want to avoid any more charges, cancel at least 3 to 5 business days before your next billing date. This gives Kajabi time to process the request and stop the payment before it goes through your card.

Mistake 4: not exporting your data before cancellation

Once your account closes, Kajabi may not let you download your courses, contact lists, or email sequences. You lose access to everything stored on their platform. Export your data while you still have admin access. This is not just best practice, it is essential if you plan to move your content to another platform or keep records for your business.

Mistake 5: assuming free trial auto-cancels

Kajabi's 14-day free trial converts automatically to a paid subscription on day 15 if you do not cancel. There is no reminder and no "are you sure" prompt. You will just see a charge on your card. If you do not want the subscription, cancel the trial before day 15 ends. Do not wait until you see the charge.

Checklist: cancel Kajabi safely

Use this checklist to make sure you complete every step and do not miss anything.

• [ ] Screenshot your current Kajabi plan and billing page showing the next due date
• [ ] Note your subscription end date in your phone calendar as a reminder
• [ ] Export all courses, landing pages, email sequences, and contact lists you need
• [ ] Download your latest invoice and save it to your files or email
• [ ] Check if you signed up via web, Apple App Store, or Google Play
• [ ] Log into the correct cancellation platform (kajabi.com or your app account)
• [ ] Navigate to Sales > Subscriptions (or equivalent in your app store)
• [ ] Click the three-dot menu and select Cancel Payments (or equivalent)
• [ ] Choose your cancellation date and confirm
• [ ] Wait for the confirmation email (check spam folder if needed)
• [ ] Screenshot the cancellation confirmation email for your records
• [ ] Verify your account status shows "Cancelled" when you log back in the next day
• [ ] Mark your calendar for your access end date so you remember when the account closes
• [ ] If you are charged again after cancelling, dispute it with your bank within 90 days

When to cancel Kajabi versus when to keep it

Cancellation is not always the right choice. Below is a quick comparison to help you decide.

If your gut tells you Kajabi costs too much for what you use, that is a valid reason to cancel. Do not stay subscribed out of guilt or confusion. Your money is yours to spend wisely.

How tocancel helps you cancel Kajabi

Cancelling a subscription on your own takes time, energy, and research. You have to find the right menu, navigate confusing account settings, and hope you did it correctly. Tocancel simplifies this process by giving you the exact steps, timeline, and legal backing you need to cancel Kajabi with confidence.

Tocancel has helped thousands of consumers cancel expensive subscriptions they no longer wanted, recover unauthorized charges, and understand their consumer rights when companies make cancellation difficult. Our guides are written in plain language, free of jargon, and updated regularly to match the latest cancellation processes from services like Kajabi.

When you use Tocancel as your resource, you know you are following verified, legal cancellation steps that work. You also know your rights under Malaysian consumer law and what to do if Kajabi refuses to honor your cancellation request. That peace of mind is worth the few minutes it takes to read through this guide and follow the steps.

Kajabi contact details and cancellation address for malaysia

Kajabi's headquarters and service address is listed below. Malaysian users do not have a dedicated Malaysia office, so all contact routes go through US-based support. Allow extra time for responses due to time zone differences.

Kajabi Inc (Headquarters)
Irvine, California
United States
Website: kajabi.com
Support email: [email protected]
Support line: Available via Help Center at help.kajabi.com (24/7)
Response time: 24 to 48 hours for email (accounting for time zone)

For billing disputes or service cancellation issues specific to your Malaysia account, email [email protected] with your account email, the issue description, and any screenshots of charges you dispute. Kajabi support will investigate and respond. If you do not receive a satisfactory response within 14 days, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs at www.kpdnkk.gov.my or call 1-800-886-800.

Tocancel is committed to helping you navigate subscription cancellations with confidence. Whether you decide to cancel Kajabi today or need help with another service later, you now understand your rights, your options, and exactly how to take action. Do not let confusion or fear of charges keep you locked into a subscription that no longer serves you.