Cancel Oddsmonkey: The Right Way

How to cancel Oddsmonkey and reclaim your money in new zealand

What Oddsmonkey is and why you might want to leave

Oddsmonkey is an online matched-betting platform that teaches you how to extract profit from bookmaker promotions and free bets across New Zealand and beyond. The service provides calculators, video tutorials, and an active community where users share matched-betting strategies and tips. If you've joined and discovered that matched-betting demands more time than you expected, or you've simply lost interest in the platform, Tocancel is here to guide you through a clean cancellation process.

How Oddsmonkey works

Oddsmonkey is operated by Liquidity Trading Limited, a company registered in Gibraltar. The platform connects you to betting exchanges and bookmakers, then walks you through placing opposing bets designed to lock in guaranteed profit from promotional offers. While the service is legitimate, it requires careful attention to detail, regular time investment, and access to multiple betting accounts to generate meaningful returns.

Common reasons to cancel

You might cancel because matched-betting takes far longer than anticipated, you've exhausted the profitable bookmaker offers available in New Zealand, or you've simply chosen to redirect your time and money elsewhere. Whatever your reason, Tocancel understands that cancelling should be transparent, quick, and hassle-free. We'll walk you through every step so you reclaim control of your subscription and your wallet.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 gives you legal protection when you purchase online services, including software and membership platforms.

What the consumer guarantees act protects

Under New Zealand consumer law, you have the right to cancel within a reasonable timeframe if the service fails to match what was described or promised when you bought it. For digital services purchased online, you also have a statutory 14-day cooling-off period (often called a "right to change your mind") to cancel without providing a reason, provided the company gave you clear information before you paid. This right is automatic and does not require you to prove fault on the company's part.

Oddsmonkey's terms of service explicitly reference a 14-day money-back guarantee, which aligns directly with the Consumer Guarantees Act. This means you can request a full refund within 14 days of your first payment without needing to explain why. Beyond the 14-day window, you can still request a refund if you can demonstrate that the service did not perform as described at the time of purchase.

Your legal position and how to use it

If you're within 14 days of joining Oddsmonkey, you have a legal right to demand your money back, no questions asked. Oddsmonkey's guarantee honours this statutory right. If you're past the 14-day mark, gather your order confirmation email and any promotional materials or screenshots that show what was promised to you at purchase. These documents become your evidence if you need to escalate a dispute through the Commerce Commission, New Zealand's consumer protection authority. Tocancel recommends saving all communications with Oddsmonkey in case you need to support a refund claim.

How to cancel your Oddsmonkey account

Your cancellation route depends on whether you manage your membership directly through the Oddsmonkey website or via a third-party payment platform.

Cancel via the Oddsmonkey website

If you signed up directly on Oddsmonkey.com and pay them directly, follow these steps to cancel your membership without delay.

1. Log in to your Oddsmonkey account at www.oddsmonkey.com using your email address and password.
   • If you've forgotten your password, click the "Forgot password?" link on the login page and follow the email reset instructions immediately.
2. Navigate to the My Account section, usually located in the top right corner of the screen or within the mobile hamburger menu.
   • You may see "Account Settings" or "Profile" depending on the current platform layout.
3. Select the Membership or Subscription tab.
   • This section displays your current plan, renewal date, and payment method.
4. Look for and click the Cancel Membership button or Cancel Subscription
5. Oddsmonkey may ask why you're leaving; providing feedback is optional but can help improve their service.
6. Confirm your cancellation when the platform prompts you to do so.
   • Your access continues until the end of your current billing cycle, so you retain full use of the platform until that date.
7. Save the confirmation email you receive within minutes.
   • This email serves as proof of cancellation and is essential if you later need to dispute a charge.

Cancel via email if the website option fails

If you cannot locate the cancellation button on the website, or if the online cancellation process does not work, you have the right to cancel by email. This method is equally valid under New Zealand consumer law and acts as a formal record of your cancellation request.

1. Send an email to the Oddsmonkey support address requesting cancellation of your account.
   • Check your signup confirmation email for the correct support address, or visit the Oddsmonkey website footer for contact details.
2. Include the following information in your email:
   • Your full name and the email address linked to your Oddsmonkey account.
   • Your account creation date (found on your signup confirmation).
   • A clear statement: "I wish to cancel my Oddsmonkey membership effective immediately."
   • If within 14 days: "I am requesting a full refund under the Consumer Guarantees Act 1993 and your 14-day money-back guarantee."
3. Send the email from the email address registered to your account.
   • This proves the cancellation request comes from the account holder, not a third party.
4. Request a read receipt or send the email via a service that provides proof of delivery (e.g., Registered Mail through NZ Post).
   • This creates an auditable timestamp if you later need to prove you sent the cancellation request.
5. Expect a response within 5-10 business days.
   • Oddsmonkey should confirm cancellation and outline refund timelines (typically 5-10 working days for bank transfers).

Refund timelines and what to expect

Understanding when your money will return is essential to managing your finances after cancellation.

Refund timelines from Oddsmonkey

Once you cancel, Oddsmonkey typically processes refunds within 5-10 working days. The refund is credited back to your original payment method (credit card, debit card, or bank account). Depending on your bank, the funds may take a further 3-5 working days to appear in your account. In practice, you should see your money returned within 2-3 weeks of submitting your cancellation request. If you don't see the refund after 21 days, contact your bank and Oddsmonkey simultaneously to trace the payment.

Partial refunds and pro-rata charges

If you cancel mid-month or mid-billing cycle, Oddsmonkey may issue a pro-rata refund based on the unused portion of your subscription. For example, if you paid NZD $50 for a month but cancel after 10 days, you may receive a refund for the remaining 20 days of service. Check your cancellation confirmation email for the exact refund amount and calculation method. Tocancel advises confirming these figures match your expectations before accepting the cancellation.

Common mistakes to avoid when cancelling

Many users inadvertently extend their cancellation process or forfeit refund rights through simple oversights. Being aware of these pitfalls protects your money and your time.

Mistake 1: not cancelling within the 14-day window

Your strongest legal protection is the 14-day cooling-off period. If you delay beyond 14 days, you lose the automatic right to a refund without explanation. After day 14, you must prove the service failed to match its description, which is more difficult. Action: Mark your cancellation deadline in your calendar the moment you sign up, and cancel well before day 14 if you're unsure.

Mistake 2: cancelling via a third-party payment processor but not the website

If you paid through PayPal, Stripe, or a credit card processor, cancelling only through that platform does not cancel your Oddsmonkey membership. You must cancel directly with Oddsmonkey as well, otherwise your account will remain active and you'll be charged when your next billing cycle arrives. Action: Cancel through both Oddsmonkey and your payment processor to ensure complete disconnection.

Mistake 3: deleting your account instead of cancelling your subscription

Some platforms allow you to delete your account, which removes your personal data but does not cancel your subscription. Your billing will continue, and you'll be charged even though you can no longer access the service. Action: Always select "Cancel Subscription" or "Cancel Membership", not "Delete Account", unless the platform explicitly states that deletion also cancels your billing.

Mistake 4: failing to keep cancellation proof

If a dispute arises and Oddsmonkey claims they never received your cancellation, you'll need written proof (an email confirmation, screenshot, or dated support response) to resolve it. Without evidence, the company has no obligation to refund duplicate charges. Action: Take a screenshot of your cancellation confirmation, save the confirmation email, and store these in a dedicated folder on your computer or cloud storage.

What happens after you cancel Oddsmonkey

Cancellation is not the end of your journey; you should verify that everything has been processed correctly and monitor your account for any unwanted charges.

Access during the notice period

After you cancel, your Oddsmonkey account remains active until the end of your current billing cycle. This means you retain full access to all calculators, tutorials, and community features for the remaining days you've already paid for. You can continue using the platform during this period, or you can choose to stop logging in entirely. Your access will automatically terminate when your billing cycle ends, and you will not be charged again.

Monitor your bank and card statements

For 30 days after cancellation, review your bank or credit card statements weekly to ensure no additional charges appear. Occasionally, payment processors fail to update, or a system error results in a duplicate charge. If you spot an unauthorised charge, contact your bank immediately and forward the evidence to Oddsmonkey's support team. Under the Consumer Guarantees Act, you have the right to dispute unauthorised charges, and most banks will reverse them within 10 business days. Tocancel recommends setting a phone reminder for day 30 to do a final statement check.

Unsubscribe from marketing emails

Cancelling your membership does not automatically remove you from Oddsmonkey's mailing list. You will likely continue receiving promotional emails about matched-betting strategies, new bookmaker offers, and re-subscription offers. At the bottom of any email, you'll find an "Unsubscribe" link. Click it to opt out of all marketing communications. If you receive emails after unsubscribing, reply to one with "Stop marketing" or contact support and ask to be manually removed from all lists.

Oddsmonkey pricing and what you're paying for

Understanding what you're paying helps you decide whether matched-betting is worth your time and money.

Most users start with the monthly plan to test whether matched-betting suits their lifestyle. If you commit to the annual plan and later decide it's not for you, you can still cancel and request a pro-rata refund for unused months. Tocancel advises avoiding annual prepayment unless you're confident you'll use the service for at least six months.

Escalation: what to do if Oddsmonkey refuses to refund

In rare cases, a company may ignore refund requests or dispute your right to cancel within 14 days. You have legal recourse.

Step 1: send a formal written demand

If Oddsmonkey ignores your cancellation request or denies your refund claim, send a formal letter (not an email) demanding repayment. Address it to Liquidity Trading Limited at their registered address in Gibraltar (detailed in the contact section below). State the amount owed, your account email, the date you requested cancellation, and the relevant clause of the Consumer Guarantees Act. Include copies of your signup confirmation and cancellation request. Send it via Registered Mail so you have proof of delivery. Allow 14 days for a response.

Step 2: file a complaint with the commerce commission

If Oddsmonkey does not respond or refuses to refund, lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority. The Commerce Commission investigates breaches of the Consumer Guarantees Act and can order companies to issue refunds. You can file a complaint for free via their website (www.comcom.govt.nz) or by phone. Provide all evidence: your signup email, cancellation request, and correspondence with Oddsmonkey. The Commission typically responds within 30-60 days.

Step 3: pursue a chargeback or payment reversal

If you paid by credit card or debit card, contact your bank and request a chargeback. Explain that you cancelled the service within 14 days but the company has refused to refund. Your bank has the authority to reverse the transaction and investigate the merchant. If you paid via PayPal, file a dispute through PayPal's Resolution Centre. Both processes take 10-21 days but often result in full reimbursement. Tocancel recommends exhausting the company's refund process first, then escalating to your bank if necessary.

Checklist: cancelling Oddsmonkey step by step

Use this checklist to ensure you've completed every step and haven't missed anything critical.

Contact information and cancellation address

Oddsmonkey is operated by Liquidity Trading Limited, a Gibraltar-registered company. New Zealand does not have a specific Oddsmonkey office, so all cancellations are processed online or via email.

How to contact Oddsmonkey

Visit the Oddsmonkey website footer to locate the current support email address. Alternatively, check your signup confirmation email for the support contact provided at that time. If you have difficulty finding a contact method, Tocancel recommends submitting your cancellation request through your Oddsmonkey account's "Contact Us" or "Help" section, which routes your request directly to the support team.

Escalation contact: commerce commission

If Oddsmonkey fails to respond to your cancellation or refund request within 14 days, escalate to the Commerce Commission, New Zealand's official consumer protection body.

Commerce Commission
Phone: 0800 943 600
Online complaint: www.comcom.govt.nz
Mailing address: Commerce Commission, Level 3, 99 The Terrace, Wellington 6011, New Zealand

The Commerce Commission investigates complaints about breaches of the Consumer Guarantees Act and other consumer protection laws. They will contact Oddsmonkey on your behalf and demand compliance. If the company refuses, the Commission can issue enforcement orders or take legal action to recover your money.

Final summary: you have the power to cancel

Cancelling Oddsmonkey is your right, not a favour to ask. New Zealand's Consumer Guarantees Act 1993 protects you with a 14-day money-back guarantee for any online service, and Oddsmonkey's terms explicitly honour this promise. Whether you cancel within 14 days or later, the company is legally obligated to process your request and refund you promptly. Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim their money by using these exact steps, and you can do the same. Act now, save your confirmation, monitor your statement, and don't hesitate to escalate to the Commerce Commission if needed. Your money is yours to control.