Cancel Oddsmonkey: Step-by-Step Guide

How to cancel Oddsmonkey and reclaim your matched betting investment

What is Oddsmonkey and why malaysians are signing up

Oddsmonkey is a subscription-based software platform designed for matched betting-a technique where users place bets on both outcomes of an event to lock in profit from bookmaker offers. The service does not place bets for you. Instead, you pay recurring membership fees to access training guides, calculators, offer trackers, software tools, and community forums that help you identify and execute matched betting strategies yourself.

The company operating Oddsmonkey is Liquidity Trading Limited, registered in Gibraltar. This matters to you as a Malaysian consumer because it means support, billing, and cancellation are all handled offshore. When you need to cancel, you are dealing with a foreign business, which affects how quickly support responds and where you can escalate complaints if cancellation becomes difficult.

How oddsmonkey's membership plans work

Oddsmonkey offers two main tiers: Premium and All Access. Premium includes training guides, access to over 50 sign-up offers from bookmakers, weekly recurring offers, 30+ software calculators, and a community forum. All Access builds on Premium by adding casino-focused offers and advanced casino tools. Both plans auto-renew on a monthly or annual schedule unless you actively cancel before your next billing date.

The critical detail: all memberships renew automatically. There is no free trial listed in the official terms, and the only money-back window is 14 days from purchase if you request a refund within that window. If you signed up to test the platform and forgot about the auto-renewal, you have already missed the easiest refund path. Understanding this structure is your first step toward cancelling confidently.

Pricing for malaysian users in MYR

Oddsmonkey displays prices in USD on its website, but Malaysian users pay in their local currency through their payment method. Based on current conversion rates, here is what you are actually paying:

If you are paying annually, that is a significant amount to lose through accidental renewal. Even monthly charges add up quickly if you forget to cancel.

Your consumer rights and what malaysia's law protects

As a consumer in Malaysia, your cancellation rights are protected by the Consumer Protection Act 1999. This law gives you the right to cancel a distance contract (which includes online subscriptions) within 10 calendar days of purchase without giving any reason. Oddsmonkey's 14-day money-back guarantee is actually more generous than the law requires, which works in your favour.

However, that 14-day window applies only if you are still within the initial purchase period. Once you move into a renewal cycle, cancellation becomes a contract termination issue, not a consumer right to reject the product. This is why timing matters: if you cancel during your first 14 days, you have the strongest legal position. After that, you are asking the company to stop renewing, which is a different process.

Your legal position under consumer law

The Consumer Protection Act 1999 gives you the right to cancel distance purchases within 10 days. Oddsmonkey's 14-day refund window meets and exceeds this. If Oddsmonkey refuses to cancel or refund after you request it in writing, you can escalate the complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces consumer protection in Malaysia.

In practice, this means: if the company ignores your cancellation request or continues to charge you after you have asked them to stop, you have a formal complaint route. Write to them by email first and keep proof of your request. If they do not respond within 14 days, you can file a complaint with MDTCA. Your rights are real, enforceable, and backed by Malaysian law.

What happens if Oddsmonkey refuses to cancel

If you submit a cancellation request and Oddsmonkey ignores it or claims it cannot cancel, your next step is to lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs. You can do this online at their website or in writing. Keep copies of every email you send to support, including the date and time, and screenshots of your account showing the subscription is still active despite your cancellation request.

The MDTCA has the power to investigate the complaint, order a refund, and take enforcement action against the company if it breaches consumer law. You do not need a lawyer to file this complaint, and it is free. This is your safety net if the company tries to ignore you-and why Tocancel recommends keeping detailed records of every interaction.

How to cancel Oddsmonkey step by step

Cancelling Oddsmonkey is straightforward if you follow the right steps and keep records. The official route is through your online account, and you should aim to cancel at least 3-5 days before your renewal date to avoid being charged again.

Prepare before you cancel

Take these actions before you press the cancel button:

1. Log in to your Oddsmonkey account and navigate to the Membership tab inside My Account
   • Screenshot the page showing your current plan and renewal date
   • Note the exact date your next payment is due
2. Save any data you may need later
   • Export your bet history or calculator results if they matter to you
   • Take screenshots of any forum posts or trading records
   • Forward your original sign-up email to yourself as a backup
   • Save payment receipts from your email or PayPal account
3. Check your billing method
   • Log in to your PayPal, credit card, or bank account
   • Verify Oddsmonkey appears as a recurring charge
   • Note the exact amount and billing date

This preparation step takes 10 minutes and gives you a clear record in case support takes time to confirm the cancellation.

Cancel through your online account

This is the primary method Oddsmonkey lists in its help documentation:

1. Log in to your Oddsmonkey account at oddsmonkey.com
2. Click on My Account in the top menu
3. Select the Membership tab
4. Locate the Cancel Membership button or link
   • If you cannot find it, look for "Manage Membership" or "Subscription Settings"
5. Click Cancel and follow the prompts
   • Oddsmonkey may ask why you are leaving-answer honestly but concisely
   • Do not let optional surveys delay your cancellation
6. You should receive a confirmation email within minutes
   • Save this email immediately
   • Verify it states your membership has been cancelled effective immediately or on your next renewal date

If the online button does not work or you see an error message, move immediately to the email method instead of waiting.

Cancel by email if the website option fails

If you cannot cancel through your account, or if you want a written record, email support directly:

1. Send an email to [email protected]
   • Subject line: "Cancel my Oddsmonkey membership"
2. Include in the body:
   • Your full name and email address associated with the account
   • Your username or account ID if you have it
   • The words: "I request immediate cancellation of my membership effective today" or "effective before my next renewal date on [date]"
   • Do not ask for a refund if you are outside the 14-day window-ask only to cancel
3. Send from the email address linked to your Oddsmonkey account
4. Keep the email and any reply as proof
   • Screenshot or print the email thread
   • Forward it to yourself if needed

Oddsmonkey support operates Monday to Sunday, 9am to 5:15pm GMT. For Malaysian readers, this is roughly 5pm to 1am Malaysia time depending on daylight saving. Send your email during GMT business hours if you want a same-day reply.

Contact support by live chat as a backup

Oddsmonkey offers live chat support on its website during the same hours (9am-5:15pm GMT). If you get a response via chat, ask them to send you a written confirmation email after the conversation ends. This creates a paper trail that Tocancel strongly recommends for any cancellation dispute.

Do not rely on live chat alone because chat transcripts can be difficult to retrieve later. Always follow up any verbal or chat cancellation with a confirmation email to [email protected] restating your request.

What happens after you cancel and the refund timeline

Once you submit your cancellation, the outcome depends on when you cancel and which refund window applies to you.

If you are within 14 days of purchase

You are eligible for a full refund under Oddsmonkey's money-back guarantee. When you cancel within this window, the company should process your refund within 14 calendar days. The refund will go back to your original payment method (credit card, debit card, or PayPal account). Bank transfers typically take 3-5 working days to appear, while PayPal refunds are faster.

Check your email for a refund confirmation from Oddsmonkey. If you do not see one within 2 business days, send a follow-up email asking for the refund reference number and expected arrival date. Keep this information for your records.

If you are outside the 14-day window

You cannot claim a refund under the money-back guarantee, but you can still cancel to stop future charges. Once you cancel, your membership ends either immediately or on your next renewal date, depending on what Oddsmonkey's system shows. You will not be charged again unless you reactivate your account yourself.

Verify this by checking your Oddsmonkey account 1-2 days after your cancellation. The Membership tab should show "Cancelled" or "Inactive." If it still shows "Active," email support immediately with a screenshot and ask them to confirm the cancellation date in writing.

Verify the cancellation in your payment account

After cancelling, log in to your PayPal, credit card, or bank account and look for Oddsmonkey under recurring payments or subscriptions:

• On PayPal: go to Settings, then Payments, then Manage Automatic Payments and look for Oddsmonkey
• On most credit cards and banks: look for "Recurring Charges," "Subscriptions," or "Recurring Payments" in your account settings
• If Oddsmonkey still appears as active, you can also cancel it from your payment provider's side as a backup

This dual verification ensures that even if Oddsmonkey's system has a delay, you will not be charged again.

Common mistakes that delay your cancellation and how to avoid them

Many Malaysians struggle to cancel Oddsmonkey not because the process is hard, but because they make avoidable errors. You are not alone in facing delays-but these mistakes are preventable.

Mistake one: cancelling too close to your renewal date

If you cancel on the day before your renewal, Oddsmonkey's system may process the next charge before it processes your cancellation. To avoid this, cancel at least 3-5 days before your renewal date. Check your Membership tab and note the exact date, then set a phone reminder to cancel 4 days earlier.

Mistake two: not keeping proof of your cancellation request

If you cancel through the website and do not save the confirmation, you have no proof if Oddsmonkey later claims it never received your request. Always screenshot the confirmation page and save the confirmation email. If you cancelled by chat, ask for an email confirmation immediately after. Tocancel recommends treating every cancellation as if you will need to prove it to a regulator-because sometimes you will.

Mistake three: cancelling through your payment provider but not through Oddsmonkey

Some users cancel the recurring charge through PayPal or their bank and assume they are done. Oddsmonkey may still show the membership as active in your account. Cancel through both channels: first through Oddsmonkey, then verify it is gone from your payment provider. If you cancel only through your bank, Oddsmonkey may keep trying to charge you and mark your account as in arrears.

Mistake four: ignoring the confirmation email

After you cancel, Oddsmonkey sends a confirmation email. Read it carefully. It will state whether your cancellation is effective immediately or on your renewal date. If it says your membership remains active until your renewal date, you need to confirm this is correct. If you wanted immediate cancellation, reply to that email and ask them to process it immediately instead.

Refund policy and what you can expect to recover

Oddsmonkey's refund terms are straightforward but time-limited. Your ability to get money back depends entirely on when you cancel.

The 14-day money-back guarantee

Oddsmonkey offers a full refund if you cancel within 14 days of your initial purchase. This applies to your first membership purchase only. If you upgrade from Premium to All Access, the 14-day clock resets only for the upgrade fee. To claim this refund, you must request it in writing before the 14-day window closes. Simply cancelling your membership does not automatically trigger a refund; you need to explicitly ask for one.

Email [email protected] with the subject "Refund request-14-day guarantee" and state clearly that you purchased fewer than 14 days ago and want a full refund. Include your order date and order ID if you have it. Oddsmonkey should respond within 3-5 business days.

No refunds for renewals after 14 days

Once your first 14 days have passed, you lose the right to a refund under Oddsmonkey's money-back guarantee. At this point, cancelling stops future charges but does not recover past payments. This is why Tocancel emphasises cancelling quickly if you are unhappy. A single accidental renewal charge that you discover after 15 days cannot be recovered through the guarantee path, only through escalation to your payment provider or MDTCA if you can prove fraud or breach of contract.

Disputing a charge through your bank or PayPal

If Oddsmonkey charges you after you cancelled, you can dispute that specific charge through your bank or PayPal. Log in to your account, find the Oddsmonkey charge, and select "Dispute" or "Open a case." Explain that you requested cancellation and include your cancellation email or screenshot. Your bank or PayPal will then investigate and may refund the disputed amount while they investigate.

However, this route works best for single unwanted charges, not for recovering months of missed cancellations. This is why proactive cancellation, not reactive disputes, is your best strategy.

How tocancel helps you avoid these traps

Cancelling subscription services across borders can feel overwhelming, especially when the company is registered in Gibraltar and support is overseas. Tocancel exists to walk you through this process and ensure you understand your rights as a Malaysian consumer. Our team has helped thousands of consumers cancel software subscriptions, and we know which companies make cancellation difficult on purpose and which simply have unclear processes.

When you use Tocancel to cancel Oddsmonkey, you get a clear, step-by-step process, instant confirmation that your cancellation request has been sent, and ongoing support if the company does not respond. We keep records of your cancellation, send follow-up reminders, and escalate to the relevant consumer authority if Oddsmonkey refuses to cancel or continues to charge you.

Your role is simple: sign in to your Oddsmonkey account, confirm the plan and renewal date, and let Tocancel handle the rest. We will draft a cancellation email using your account details, send it on your behalf with proof of delivery, follow up if support is slow, and ensure you receive written confirmation that your membership has ended.

Oddsmonkey cancellation address and contact information

Oddsmonkey operates through Liquidity Trading Limited, a company registered in Gibraltar, not Malaysia. This affects your cancellation options because there is no Malaysian office or registered business address for Oddsmonkey in Malaysia.

Contact methods

Use these official channels to cancel:

If Oddsmonkey refuses to cancel or ignores your request, file a complaint with MDTCA using their online portal or by writing to them directly. Include copies of your cancellation request emails and any responses (or proof that they ignored you).

Why there is no malaysian address

Oddsmonkey does not have a registered Malaysian office or business address. The company operates entirely from Gibraltar and serves Malaysian customers remotely through its website and email support. This is legal but means that if you need to escalate a complaint, it will go through Malaysia's consumer protection authority (MDTCA), not through a local business registration office. Do not be discouraged by the offshore structure-Malaysian consumer law still protects you when you buy from foreign companies online.

Final steps and your action checklist

Cancelling Oddsmonkey takes less than 5 minutes if you use the online method and keep records. Here is your final checklist before you finish:

• Log in to your Oddsmonkey account and take a screenshot of your Membership tab showing your plan and renewal date
• Click Cancel Membership and save the confirmation page
• Check your email for a cancellation confirmation from Oddsmonkey within 2 hours
• Reply to that email and ask them to confirm your cancellation date in writing
• Log in to your PayPal, credit card, or bank account and verify Oddsmonkey no longer appears as a recurring charge
• Set a reminder on your phone for 2 days after your old renewal date to verify you were not charged again
• If you were charged within 14 days of signing up, reply to your cancellation confirmation email and request a refund under the 14-day money-back guarantee
• Save all emails, screenshots, and confirmation numbers in a folder on your computer or cloud storage

If Oddsmonkey does not respond to your cancellation request within 5 business days, or if you are charged after cancelling, email [email protected] again with a new message referencing your original request and stating that you have not received confirmation. Include the date and time of your original request and the subject line: "Urgent: Follow-up on cancellation request from [date]."

Summary and your next step

You have every right to cancel Oddsmonkey at any time, and you have consumer law backing you up in Malaysia. The company must process your cancellation request and stop charging you. If they refuse or delay, you can escalate to the Ministry of Domestic Trade and Consumer Affairs with your proof of cancellation request.

The fastest path is to log in to your account right now and click the Cancel Membership button. Save the confirmation, and check your email within 2 hours. If you do not receive a confirmation, email [email protected] immediately. Do not delay-every day you wait increases the risk of another unwanted charge hitting your account.

Tocancel has helped thousands of consumers cancel subscription services, including overseas software platforms like Oddsmonkey. If you want guided support, step-by-step reminders, or help escalating to MDTCA if Oddsmonkey does not respond, Tocancel is here to walk you through it. Your cancellation is your right, and we are here to make sure you exercise it confidently.