Cancel Vinyl Me, Please: Step-by-Step Guide

How to cancel Vinyl me, Please in new zealand: your rights when the service stops

Understanding Vinyl me, Please and its shutdown in new zealand

Vinyl Me, Please (VMP) was a monthly vinyl subscription service that curated and shipped exclusive record pressings, reissues, and limited editions to collectors worldwide. The service built its reputation on hand-picked selections and hard-to-find releases that appealed to serious music enthusiasts.

In October 2024, VMP discontinued all international memberships, including New Zealand. The company has halted new signups and ceased renewal services for overseas customers. If you held an active membership, you now face the reality that your service is ending regardless of whether you want to continue.

This guide from Tocancel explains your cancellation rights, what happens to your account, and how New Zealand consumer law protects you during this transition. You deserve clear answers about stopping unwanted charges and recovering what you can.

What Vinyl me, Please offered

VMP operated as a monthly auto-renewing membership. Each month, you received one curated vinyl record, access to exclusive pressings, and member discounts on additional purchases. The service attracted collectors who valued expert curation over retail availability.

Why the new zealand service ended

VMP's withdrawal from international markets in October 2024 signals significant business restructuring or contraction. Whether temporary or permanent, the outcome for you is unchanged: you cannot renew your membership, and you must act now to prevent unexpected charges. Tocancel recommends treating this as a permanent shutdown until VMP publicly restores international service.

Why you must cancel now to protect yourself

Cancelling Vinyl Me, Please stops unwanted charges and clarifies your financial position before the company's situation becomes worse.

Stop auto-renewal charges before they happen

Your VMP account may still be set to auto-renew even though the company has halted service to New Zealand. If a renewal attempt processes, you could be charged without receiving anything. New Zealand consumer law under the Consumer Guarantees Act 1993 does not permit companies to bill you for services they cannot deliver in your region. Cancelling now prevents this charge entirely.

Create proof of cancellation during operational uncertainty

When companies undergo restructuring or liquidation, customer support channels disappear or become unresponsive. By cancelling through official channels today, you generate a dated record of your cancellation request. This evidence becomes critical if VMP later claims you still owe money or if the company pursues collections against dormant accounts. Save every confirmation email and screenshot as your proof.

Preserve your legal claim for remedies

VMP's standard terms state no refunds are issued once a renewal processes. However, your New Zealand Consumer Guarantees Act rights override this blanket policy. If you paid for a membership that VMP cannot deliver in your country, you may have legal grounds to claim a remedy. Acting quickly while support channels still exist gives you the best chance of resolution through the company before escalating to the Commerce Commission.

How to cancel Vinyl me, Please: step-by-step instructions

Cancelling your Vinyl Me, Please membership requires direct access to your account on the VMP website because the service is not managed through app store subscriptions.

Cancellation through the Vinyl me, Please website

1. Visit the Vinyl Me, Please website using a desktop or mobile browser
   • Do not attempt to cancel through Apple App Store, Google Play, or any third-party subscription manager; VMP subscriptions are managed independently on their platform
2. Log into your account with your email address and password
   • If you have forgotten your password, click "Forgot Password" and reset it before proceeding
3. Navigate to "My Account" or "Account Settings" in the top-right menu or account dropdown
   • Look for tabs labelled "Membership," "Subscription," or "Billing" depending on the current website layout
4. Select "Manage Subscription" or "Billing Information"
   • This section shows your active membership status and renewal date
5. Click "Cancel Membership" or "Cancel Subscription" (the exact wording may vary)
   • The company may ask for a cancellation reason; select the most appropriate option or note that the service is no longer available in your country
6. Confirm your cancellation and wait for a confirmation email
   • This email serves as your legal proof of cancellation; save it immediately and store a backup copy

What to do if the website cancellation fails

If you cannot reach the VMP website, encounter error messages, or find no cancellation option, contact VMP's customer support directly. Tocancel recommends emailing the company rather than phoning, because written communication creates a dated record of your cancellation request. Request a cancellation confirmation email that includes your membership end date and the date the request was processed.

If VMP's support channels are completely unavailable or unresponsive for more than 7 days, you have a documented reason to escalate your complaint to the Commerce Commission, New Zealand's consumer protection authority. They can intervene if a company ignores cancellation requests.

What happens after you cancel Vinyl me, Please

Understanding the post-cancellation timeline helps you monitor your account and catch any billing errors.

Your membership status immediately after cancellation

Once VMP processes your cancellation, your membership ends on the cancellation date shown in your confirmation email. You lose access to member-only features, exclusive pricing, and future shipments. If a record was in transit at the time of cancellation, check your confirmation email for guidance on whether it will be delivered or returned.

Monitoring your bank account and credit card

After cancellation, watch your bank account and credit card statements for the next 60 days. Subscription cancellations sometimes process late or with delays, and billing errors do occur. If you see a charge from VMP after your cancellation date, contact your bank immediately to dispute the charge. Your bank can reverse an unauthorised post-cancellation charge within a reasonable timeframe. Also notify Tocancel if you encounter billing issues; we track these problems to help other consumers avoid the same trap.

Retaining your cancellation proof indefinitely

Keep your cancellation confirmation email and any screenshots of your account status indefinitely. If VMP's parent company or a debt collection agency later contacts you claiming unpaid charges, you have immediate proof that you cancelled on a specific date. This evidence is your strongest protection under New Zealand consumer law.

Your refund rights under new zealand consumer law

The Consumer Guarantees Act 1993 provides you with specific protections that override Vinyl Me, Please's standard no-refund policy.

Your legal position on refunds

If you paid for a VMP membership and the company cannot deliver the service in New Zealand, you have the right to a refund for that undelivered service. The company's statement that "no refunds are issued once a renewal has processed" does not override your statutory consumer rights. VMP must either deliver the contracted service or refund your payment. Because VMP has voluntarily stopped serving New Zealand, they cannot rely on their standard terms to keep your money.

Claiming a refund from Vinyl me, Please directly

Contact VMP's customer support and explicitly request a refund for your most recent membership payment and any prepaid credits. Explain that the company has discontinued its New Zealand service, making the membership undeliverable in your country. Keep copies of all correspondence. If VMP refuses a refund or does not respond within 10 working days, you are entitled to escalate your complaint to the Commerce Commission.

Escalating to the commerce commission

If VMP denies your refund claim or ignores your requests, file a complaint with the Commerce Commission. You can lodge a complaint online at www.comcom.govt.nz or by post. Provide your cancellation confirmation, proof of payment, and copies of all correspondence with VMP. The Commission investigates breaches of the Consumer Guarantees Act and can order the company to refund you. This process is free and does not require you to hire a lawyer.

Common mistakes when cancelling Vinyl me, Please

Many consumers make preventable errors that weaken their cancellation or refund position. Avoid these traps.

Assuming you cannot cancel because the website is slow or down

VMP's website may be unstable or difficult to navigate during the shutdown period. Some customers assume cancellation is impossible and give up. Instead, wait a few hours and try again, or contact support directly. A technically difficult website does not free the company from honouring your cancellation request. Tocancel has helped thousands of consumers navigate broken systems to cancel successfully.

Cancelling through a third-party app or payment processor instead of the VMP website

Some consumers attempt to cancel through Apple App Store or Google Play if they originally signed up through those platforms. VMP manages its own subscription system separately, so cancelling through an app store does not cancel your VMP membership. You must cancel on the VMP website directly. Check your account status on VMP's own platform to confirm the cancellation went through.

Not saving your cancellation confirmation

VMP's support channels may disappear entirely if the company enters liquidation. If you do not save your confirmation email immediately, you lose your only proof of cancellation. Do not rely on the company keeping records; download and back up your confirmation email to at least two safe locations (a folder on your computer and cloud storage).

Accepting a "cancellation pending" status without a final confirmation

Some customers see a status message saying their cancellation is "pending" and assume they are done. Pending is not the same as cancelled. Wait until you receive a final confirmation email stating your membership has been cancelled and providing a specific cancellation date. If you remain in "pending" status for more than 5 days, contact support again.

Cancellation timeline and key dates

Understanding the timing protects you from unexpected charges.

Comparing your options if you are unsure whether to cancel

You may wonder whether waiting for VMP to restart service is worth holding your account open.

Tocancel strongly recommends cancelling now. The risk of holding an open account in a shutdown service far outweighs the small chance VMP restores New Zealand operations. You can rejoin any time if circumstances change.

Payment methods and refund processing

How VMP refunds money depends on how you originally paid.

Credit card or debit card payments

If you paid by credit or debit card, VMP will refund the amount to your original card. The refund appears as a credit on your next statement and typically processes within 5 to 10 business days. Monitor your statement to confirm the refund arrived.

PayPal or digital wallet payments

If you used PayPal, Apple Pay, or Google Pay, VMP refunds to your PayPal account or digital wallet. These refunds process faster, often within 2 to 3 business days. Check your PayPal transaction history or wallet app to confirm.

Prepaid credits or gift cards

If you had unused prepaid credits or purchased a gift card, VMP must refund the value of those credits to your payment method or issue a store credit. Because the store is no longer operating in New Zealand, a store credit is worthless; request a cash refund instead. Tocancel recommends explicitly stating "I request a refund to my original payment method, not a store credit."

Contact information and escalation addresses

Use these channels to cancel, request refunds, or escalate complaints.

Vinyl me, Please customer support

Visit the VMP website and look for a "Contact Us" or "Help" link. Most subscription services provide email support even during shutdown. Send a clear cancellation request stating your membership email, account number (if known), and your request to cancel immediately and receive any applicable refunds. Request a confirmation email response.

Commerce commission (New zealand consumer authority)

If VMP refuses your cancellation or refund request, file a complaint with the Commerce Commission:

Commerce Commission New Zealand
Online: www.comcom.govt.nz
Postal address: Commerce Commission, PO Box 13250, Tauranga 3141, New Zealand
Phone: 0800 943 600

Include your cancellation confirmation, proof of payment, copies of all emails with VMP, and a clear explanation of your complaint. The Commission investigates at no cost to you.

Your next steps with tocancel

Cancelling Vinyl Me, Please protects your money and gives you certainty during an uncertain time. Act now rather than hope the company will restart service in your country. Your legal rights under the Consumer Guarantees Act 1993 are clear: you deserve either the service you paid for or your money back. Tocancel has helped thousands of consumers cancel subscriptions and recover refunds when companies fail to deliver.

Start your cancellation today using the step-by-step instructions in this guide. Save your confirmation email. Monitor your account for 60 days. If VMP charges you after cancellation or refuses a legitimate refund claim, escalate to the Commerce Commission immediately. You have the law on your side, and Tocancel is here to support you through every step.