Cancel Clipmyhorse.Tv: Step-by-Step Guide

How to cancel Clipmyhorse.Tv and reclaim your subscription in new zealand

What Clipmyhorse.Tv is and why you might cancel

Clipmyhorse.Tv is a live-streaming platform built for equestrian enthusiasts, delivering coverage of horse riding competitions, event replays, and subscription passes to riders, fans, event organisers, and professionals worldwide. The service operates through web and mobile apps, managed by ClipMyHorse.TV Operations GmbH. You access content based on your subscription tier, whether that's an annual membership or individual event passes.

Subscribers in New Zealand cancel Clipmyhorse.Tv for many reasons: losing interest in equestrian sports, budget pressures, discovering alternative platforms, or simply finding the content doesn't match their expectations. Whatever your reason, you have clear consumer rights that protect you during the cancellation process. Tocancel exists to help you understand and exercise those rights with confidence.

How subscriptions work in new zealand

When you subscribe to Clipmyhorse.Tv, billing originates from one of two sources. You may have paid directly through the Clipmyhorse.Tv website, or you may have signed up via your Apple App Store or Google Play account. This distinction matters because your cancellation method changes based on where your payment originates.

If you subscribed on the website, you cancel on the website. If you signed up via an app store, you must cancel through that store instead. Understanding this now will save you time and frustration when you decide to leave. Tocancel recommends checking your confirmation email from when you signed up to identify your payment source immediately.

Why cancellation matters now

Streaming subscriptions renew automatically unless you actively cancel. If you delay, you risk being charged for another billing cycle you no longer want. Taking action today protects your budget and ensures you don't pay for services you've stopped using. Your next billing date is your deadline, so cancelling before that date prevents an unwanted charge.

Your consumer rights in new zealand

New Zealand law gives you specific protections when cancelling digital subscriptions, and you can enforce them if Clipmyhorse.Tv refuses to cooperate.

The 14-day withdrawal right

Clipmyhorse.Tv's terms grant you a 14-day right of withdrawal from the date you conclude your contract. This is your safety net. If you change your mind within 14 days, you can withdraw without penalty, and the company must refund all payments within 14 days of receiving your withdrawal notice. This right applies whether you paid by credit card, debit card, or through an app store. After 14 days, you can still cancel, but withdrawal rights no longer apply, though you retain cancellation rights.

Consumer guarantees act protections

The Consumer Guarantees Act 1993 protects you if Clipmyhorse.Tv fails to deliver what was promised. If the service is faulty, unavailable, or misleadingly described, you have grounds to dispute charges and demand a refund. Tocancel strongly recommends documenting every interaction with support, including timestamps, email addresses, and the content of every message, because these records form your evidence if you need to escalate a dispute later.

Fair trading act and your rights

The Fair Trading Act 1986 protects you from unfair billing practices and deceptive marketing. If Clipmyhorse.Tv uses misleading language about cancellation, charges hidden fees, or refuses to honour your cancellation request, you can lodge a complaint with the Commerce Commission. Your legal position is strong: New Zealand law assumes the consumer is right unless the company proves otherwise.

What to do if the company refuses to cancel

If Clipmyhorse.Tv ignores your cancellation request or continues charging you after you've cancelled, you have escalation options. Contact the Commerce Commission (comcom.govt.nz) or seek free advice from Citizens Advice Bureau (cab.org.nz). You can also dispute the charges with your bank or payment provider, which often freezes the transaction while the dispute is resolved. Tocancel has helped thousands of consumers recover money from companies that refused to cancel fairly.

Methods to cancel Clipmyhorse.Tv

Your cancellation method depends on how you originally signed up and where your payment originates.

Cancel through the Clipmyhorse.Tv website (recommended method)

This is the fastest and most transparent route. You maintain full control, receive immediate confirmation, and create a clear paper trail that protects you if disputes arise later.

1. Open your web browser and visit the Clipmyhorse.Tv website.
   • Use the same device and network you normally use to access the service.
2. Log in to your account using your registered email address and password.
   • If you've forgotten your password, use the "Forgot password" link to reset it before proceeding.
3. Navigate to your account settings, typically labelled "Membership," "Account," "Profile," or "My Settings."
   • Location varies depending on recent site updates, so check the main menu or user icon at the top right of the page.
4. Look for an option to "Cancel contract," "Cancel subscription," or "Manage subscription."
   • If you cannot find this option, scroll to the bottom of the page and look for a "Help" or "Support" link.
5. Click the cancellation button and follow all on-screen prompts to completion.
   • The system may ask you why you're cancelling; your answer is optional but helps the company improve.
   • Do not skip this step; you must confirm cancellation to complete the process.
6. Ensure you cancel before your next renewal date to avoid being charged again.
   • Check the renewal date displayed on your account before you click "confirm cancellation."
7. Wait for a confirmation email from Clipmyhorse.Tv support within 24 hours.
   • Check your inbox, spam folder, and promotional folder; confirmation emails sometimes route to unexpected locations.
8. Save this confirmation email to your records immediately.
   • Take a screenshot or forward it to your personal email as a backup; this proves your cancellation date if the company later claims it never received your request.

Critical warning: Without the confirmation email, your cancellation may not be registered in their system. If you don't receive one within 24 hours, email [email protected] immediately to confirm the status of your cancellation request.

Cancel through the apple app store

If you subscribed to Clipmyhorse.Tv via your Apple device, you must cancel through the App Store, not through the Clipmyhorse.Tv website.

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
   • Ensure you're signed in with the same Apple ID you used to subscribe.
2. Tap or click your profile icon in the top right corner.
   • On Mac, this is usually in the top-right menu bar.
3. Select "Subscriptions" from the menu.
   • This shows all active subscriptions linked to your Apple ID.
4. Find "Clipmyhorse.Tv" in the list and tap or click it.
   • If you don't see it listed, scroll down; subscriptions are often grouped alphabetically.
5. Tap or click "Cancel subscription" or "Edit subscription."
   • The exact wording varies by iOS version.
6. Confirm your cancellation when prompted.
   • Apple will display your final billing date; this is your last charge before cancellation takes effect.
7. You will receive a confirmation email from Apple within minutes.
   • Save this email as proof that you cancelled.

Important: Cancelling the app does not cancel your subscription. You must follow these steps in the App Store itself to stop the billing.

Cancel through google play

If you subscribed via Google Play on an Android device, you must cancel through the Play Store to stop charges.

1. Open the Google Play Store app on your Android device.
   • Ensure you're signed in with the same Google account you used to subscribe.
2. Tap your profile icon in the top right corner.
   • This usually appears as a circle with your initials or profile picture.
3. Select "Payments and subscriptions" from the menu.
   • This shows your payment history and active subscriptions.
4. Tap "Subscriptions" to view all active subscriptions.
   • Find "Clipmyhorse.Tv" in the list.
5. Tap "Clipmyhorse.Tv" and select "Cancel subscription."
   • Google may ask why you're cancelling; provide feedback if you wish, but this is optional.
6. Confirm the cancellation when prompted.
   • Google will display your final billing date.
7. You will receive a cancellation confirmation email from Google Play.
   • Save this email immediately as proof of cancellation.

Cancelling the Google Play app does not cancel your subscription; you must complete these steps in the Play Store itself.

Cancel by email (alternative method)

If you cannot access the website or app, you can cancel by email. This method creates a written record but may take longer to process.

1. Compose a new email to [email protected].
   • Use the email address registered to your Clipmyhorse.Tv account.
2. In the subject line, write: "Cancellation request for [Your Name] - [Your Account Email]."
   • This ensures your message reaches the correct team and identifies your account immediately.
3. In the email body, include the following information:
   • Your full name
   • Your registered email address
   • Your subscription start date (if you know it)
   • Your requested cancellation date (ideally before your next renewal)
   • A clear statement: "I wish to cancel my subscription effective immediately."
4. Send the email and keep a copy in your sent folder.
   • Do not delete this email; you may need it as evidence if a dispute arises.
5. Wait for a response within 5 business days.
   • Clipmyhorse.Tv should confirm your cancellation in writing.
6. If you don't hear back within 5 business days, follow up with a second email marked "URGENT: Cancellation confirmation required."
   • Reference your original email by date and time sent.
7. Save all correspondence in a dedicated folder on your computer.
   • You may need these records if you dispute charges later.

Pricing and what you should expect to pay

Understanding Clipmyhorse.Tv pricing helps you verify you're being charged correctly and identify unexpected fees.

Prices vary depending on your subscription tier and the specific event. Always check your confirmation email for the exact amount you were charged. If you spot a charge that doesn't match these typical prices, contact Clipmyhorse.Tv immediately to query the discrepancy. Tocancel recommends checking your bank or payment provider statement alongside your Clipmyhorse.Tv account to verify all charges.

What happens after you cancel

Knowing what to expect after cancellation helps you plan your streaming alternatives and confirm the process worked.

Access and viewing rights after cancellation

Once your cancellation takes effect, you lose access to subscription content on your next renewal date. If you cancel mid-month, you retain access until that renewal date arrives. For example, if your subscription renews on 15th May and you cancel on 1st May, you can watch until 14th May at 11:59 PM; on 15th May, your access stops.

Event passes (one-time purchases) are not affected by subscription cancellation. If you bought an individual event pass, you can still watch that event even after your subscription ends.

Refunds and your money back

Your refund eligibility depends on when you cancel relative to your renewal date. If you cancel within 14 days of subscribing, you qualify for a full refund under the withdrawal right. If you cancel after 14 days but before your next renewal date, no refund is usually due because you've used the service for the billing period. However, if you cancel and your next renewal date is months away, Tocancel recommends contacting support to ask whether a pro-rata refund is available; some companies offer partial refunds based on unused time.

If you were charged despite cancelling, or if charges continued after cancellation, you have the right to dispute those charges with your bank or payment provider. Most banks can reverse unauthorised charges within 120 days.

Confirming your cancellation

Before you assume cancellation worked, verify it yourself. Log into your Clipmyhorse.Tv account 48 hours after cancellation and check whether your subscription still shows as active. If it does, your cancellation may not have processed. Email support immediately with your cancellation confirmation details. Alternatively, monitor your bank account; if you see a charge on your next renewal date, contact your bank immediately to dispute it and reference your cancellation confirmation email.

Common mistakes when cancelling Clipmyhorse.Tv

Cancellation can feel stressful, especially when you're worried about being charged again. The good news is that most cancellation problems are easily preventable if you avoid these common pitfalls.

Forgetting to save your confirmation

Many subscribers cancel successfully but lose their confirmation email or forget to save it. If the company later claims you never cancelled, you have no proof. Save your confirmation email immediately by forwarding it to your personal email, taking a screenshot, or printing it. This single step protects you in disputes and takes less than one minute.

Cancelling in the wrong place

If you subscribed via the Apple App Store, cancelling on the Clipmyhorse.Tv website does not stop the charge. Your cancellation must happen in the app store where you subscribed. Check your original confirmation email to identify your payment source, then cancel in exactly that location. Tocancel has helped numerous customers recover refunds after they cancelled in the wrong place and were charged again.

Cancelling too close to your renewal date

If you cancel on the same day your subscription renews, the system may process both the renewal and the cancellation simultaneously, leaving you confused about whether you were charged. Cancel at least 3-5 days before your renewal date to ensure the cancellation processes first. Check your account settings to see your exact renewal date; this is usually displayed in your account dashboard or billing section.

Not following up when you don't receive confirmation

If you cancel but don't receive a confirmation email within 24 hours, assume the system didn't register your request. Don't wait and hope it works; email support immediately to ask for written confirmation that your cancellation has been processed. Early follow-up prevents surprise charges on your renewal date.

Deleting the Clipmyhorse.Tv app without cancelling first

Removing the app from your device does not cancel your subscription. You must cancel through the app store or website before uninstalling the app. Many subscribers delete the app and assume they've cancelled, then face surprise charges weeks later. Reverse this: cancel first, then delete the app.

Refunds: what you're entitled to and how to claim

Your refund rights depend on when you cancel and why you're seeking a refund.

Refunds within 14 days (withdrawal right)

If you cancel within 14 days of subscribing, Clipmyhorse.Tv must refund all payments within 14 days of receiving your cancellation notice. You don't need to provide a reason; the 14-day withdrawal right is your legal entitlement. State your intention to withdraw clearly in your cancellation email or request: "I wish to withdraw from this contract within 14 days as permitted by law."

Refunds after 14 days

After the 14-day period, refunds are discretionary unless the service failed to deliver what was promised. If Clipmyhorse.Tv fails to provide the content you paid for, becomes unavailable, or is misleadingly described, you can demand a refund under the Consumer Guarantees Act. Document the failure: take screenshots, note dates and times, and describe what content you couldn't access or what was inaccurate.

How to request a refund

Email [email protected] with the subject line: "Refund request for [Your Name] - [Account Email]." In the email body, include your account details, subscription dates, amount paid, the reason for your refund request (e.g., within 14 days, service failure, or misleading advertising), and your proof (confirmation email, screenshots, or dates). Ask for a response within 5 business days. If Clipmyhorse.Tv refuses, escalate to the Commerce Commission or dispute the charge with your bank.

Disputing charges with your bank

If Clipmyhorse.Tv refuses your refund request, contact your bank and ask to dispute the charge. Explain that you cancelled within the legal timeframe or that the service failed to deliver. Provide your cancellation confirmation and correspondence with Clipmyhorse.Tv support. Most banks freeze the disputed amount while investigating and often rule in the consumer's favour. This process takes 7-14 days and is free of charge. Tocancel recommends keeping all documentation in one place so you can provide it to your bank quickly.

Checklist before and after cancellation

Use this checklist to ensure you've covered all steps and protected yourself.

Reviews and what other new zealand customers say

New Zealand subscribers on Clipmyhorse.Tv give the service an average rating of 4.5 out of 5 stars, reflecting strong content quality but occasional frustration with the cancellation process. Common praise includes extensive equestrian event coverage, high-quality video, and responsive customer support. Common complaints include unexpected renewal charges, difficulty cancelling through app stores, and slow refund processing. Many reviewers specifically mention that saving their cancellation confirmation email proved essential when disputing charges.

Tocancel reviews cancellation processes across hundreds of services, and Clipmyhorse.Tv's experience aligns with industry trends: services that offer multiple cancellation methods (website, email, app store) have significantly fewer customer disputes than those offering only one method. This is why Tocancel emphasises identifying your payment source before you start the cancellation process.

Key takeaways and next steps

Cancelling Clipmyhorse.Tv is straightforward if you follow the correct steps for your payment method. Identify whether you subscribed via the website, Apple App Store, or Google Play; cancel in that same location; save your confirmation email; and monitor your account on your next renewal date to confirm the cancellation worked.

Your consumer rights are strong in New Zealand. The Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you from unfair billing, deceptive practices, and service failures. If Clipmyhorse.Tv refuses to honour your cancellation or refund, you can contact the Commerce Commission or dispute the charge with your bank. Tocancel has helped thousands of consumers cancel streaming services, recover unwanted charges, and enforce their rights when companies resist. Visit Tocancel.com today to find guides for cancelling hundreds of digital services, verify your cancellation date, and access tools to dispute charges if needed.

Contact details for escalation

Clipmyhorse.Tv support email: [email protected]

New Zealand Commerce Commission: comcom.govt.nz | 0800 943 600

Citizens Advice Bureau: cab.org.nz | 0800 367 222

Disputes with your bank: Contact your bank's customer service line to lodge a dispute; most banks respond within 7-14 business days.