Cancel Racing TV: Step-by-Step Guide

How to cancel Racing TV in new zealand and stop unwanted charges

What is Racing TV and why you might want to cancel

Racing TV is a subscription streaming service that broadcasts live horse racing and provides on-demand replays from UK, Ireland, and international racing events. You get access to live streams, seven-day catch-up replays on eligible plans, and apps for web, iOS, and Android devices. If you've signed up and now find the service doesn't deliver the racing coverage you expected, or you're simply no longer watching, cancelling is your right and the process is straightforward once you know which method applies to you.

Service features and how they work

Racing TV delivers live race streams, catch-up replays, and multi-platform access across web browsers, iPhone, iPad, and Android. Your access and cancellation options depend on which region you subscribed from and how you paid. New Zealand customers (classified as international) typically enjoy online self-service cancellation through the international portal. However, if you subscribed via Apple App Store or Google Play, you must cancel through your device's app subscription settings, not directly with Racing TV. Understanding which path applies to you prevents delays and ensures your cancellation processes smoothly.

Common reasons new zealand customers cancel

You might cancel because horse racing no longer interests you, you realised the subscription excludes the specific racing events you wanted to watch, or you're simply trimming monthly expenses. You may also cancel if you've discovered overlapping subscriptions or if you signed up during a trial and no longer need the service. Whatever your reason, Tocancel guides you through each cancellation method without confusion or unnecessary back-and-forth with customer support.

Your consumer rights and what they mean for you

In New Zealand, your cancellation rights are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws ensure you have the right to cancel subscription services and that you're treated fairly throughout the process.

Your legal position under new zealand law

The Consumer Guarantees Act 1993 protects you by requiring that services be supplied with due care and skill, and that they match what the company has promised you. If Racing TV has misrepresented its service, or if technical issues prevent you from accessing what you've paid for, you have grounds to request a refund or cancellation without penalty. The Fair Trading Act 1986 prohibits misleading or deceptive conduct, which includes hidden renewal charges, unclear cancellation terms, or making cancellation deliberately difficult. If Racing TV charges you after you've cancelled, or if they fail to honour your cancellation request, you can escalate to the Commerce Commission, New Zealand's consumer enforcement authority.

What happens if Racing TV refuses to cancel

If Racing TV ignores your cancellation request, continues charging you after you've cancelled, or makes the process unreasonably difficult, you have escalation options. First, send a written complaint (email is acceptable) to Racing TV's support team, clearly stating your cancellation request and the date you made it. Keep copies of all correspondence. If they do not respond within 20 working days or refuse to honour your cancellation, you can lodge a complaint with the Commerce Commission (comcom.govt.nz). You can also pursue a chargeback through your bank if Racing TV continues to bill you after cancellation; your bank will investigate and reverse fraudulent charges. Tocancel recommends documenting everything in writing so you have a clear record if you need to escalate.

Cancellation methods by subscription type

Your cancellation process depends entirely on how and where you subscribed. Choose the method that matches your situation to avoid confusion and ensure your cancellation takes effect immediately.

Cancel as a new zealand customer (online self-service)

As a New Zealand subscriber, you have the advantage of online self-service cancellation through Racing TV's international portal. You can cancel in minutes without needing to call customer support or wait for business hours.

1. Visit intl.racingtv.com in your web browser.
2. Sign in using your account email address and password.
3. Navigate to your account settings, usually found in a top menu, profile icon, or "My Account" section.
4. Look for options labelled "Cancel subscription", "Manage subscription", or "Subscription settings".
5. Click the cancel option and follow the on-screen instructions to confirm your cancellation.
   • Pro tip: Racing TV may ask why you're leaving; you can skip this or provide feedback, but it's completely optional.
   • Important: Take a screenshot of the cancellation confirmation page. You need this proof if any billing disputes arise after cancellation.
6. Check your email for a cancellation confirmation within 24 hours. Keep this email permanently.
7. Verify that access has been removed by trying to log in the next day; you should receive an "invalid subscription" or similar message.

Cancel an apple app store subscription

If you subscribed to Racing TV through the Apple App Store on iPhone, iPad, or Mac, you must cancel through Apple's subscription settings, not directly with Racing TV.

1. Open the Settings app on your iPhone, iPad, or Mac.
2. Tap or click your name at the top of the screen (Apple ID profile).
3. Select "Subscriptions" (on iPhone/iPad) or "Subscriptions" in System Settings (Mac).
4. Find "Racing TV" in the list of active subscriptions.
5. Tap or click "Cancel Subscription" and confirm your choice.
   • Pro tip: Apple will usually offer a refund for the remaining days in your billing period if you cancel shortly after subscribing; select this if available.
   • Important: Take a screenshot of the cancellation confirmation from Apple; this serves as your proof.
6. Check that the Racing TV subscription no longer appears in your active subscriptions list.

Cancel a google play subscription

If you subscribed to Racing TV through the Google Play Store on Android, you must cancel through Google Play, not directly with Racing TV.

1. Open the Google Play app on your Android device.
2. Tap the profile icon in the top-right corner.
3. Select "Payments and subscriptions" then "Subscriptions".
4. Find and tap "Racing TV" in your active subscriptions.
5. Tap "Cancel subscription" and confirm.
   • Pro tip: Google Play may also offer a pro-rata refund for the remaining days of your billing period; claim this if shown.
   • Important: Screenshot the cancellation confirmation for your records.
6. Verify the subscription no longer appears in your active subscriptions list.

Pricing and billing cycle information

Understanding Racing TV's pricing and billing cycle helps you time your cancellation correctly and avoid paying for a period you won't use.

If you're in the final days of your billing cycle, cancelling immediately ensures you receive credit for the unused portion. Tocancel recommends checking your next billing date in your account settings before you cancel, so you understand exactly when your access will end.

What happens after you cancel

Your cancellation triggers a sequence of events; understanding each step ensures you know what to expect and can confirm everything has processed correctly.

Immediate access and confirmation steps

Once you submit your cancellation, Racing TV processes your request within minutes if you cancel online. You should receive a confirmation email within 24 hours containing your cancellation date and the date your access will end. Your login credentials remain active until the end of your current billing period, meaning you can still watch content until then. After the billing period ends, attempting to log in will show an "inactive subscription" or "expired account" message. Tocancel advises checking your email spam folder if you don't receive a confirmation within 24 hours; if still missing after two days, contact Racing TV support with screenshots of your cancellation request to obtain a confirmation code.

Stopping unwanted charges

Your primary concern after cancelling is ensuring Racing TV stops charging you. Monitor your bank or credit card statements for the next billing cycle; if a charge appears after your confirmed cancellation date, you have immediate grounds to dispute it. Contact your bank within 20 working days of the erroneous charge to open a dispute. Provide your cancellation confirmation email and the unauthorised charge as evidence. Most banks will reverse the charge within 10-15 working days and may also waive any associated fees. If Racing TV continues to charge you despite multiple cancellation attempts, this constitutes a breach of the Fair Trading Act 1986, and you can lodge a formal complaint with the Commerce Commission.

Refund policy and what you should expect

Racing TV's refund eligibility depends on your subscription type and how long you've been a customer. New Zealand consumers are entitled to refunds under specific circumstances, and Tocancel explains exactly what you can claim.

When you're eligible for a refund

You're eligible for a pro-rata refund if you cancel mid-billing cycle, provided you've paid for a full month or year in advance and are not using the service. For example, if you subscribed on the 1st of the month and cancelled on the 15th, Racing TV should credit you for the remaining 15 days. However, if you cancel after consuming most of a month's content, some providers may deny the refund. If you signed up during a free trial and cancel before the trial ends, you are not charged at all. If Racing TV charged you during or immediately after a free trial without your explicit consent, this is a breach of the Fair Trading Act 1986, and you can request a full refund through the Commerce Commission. Tocancel recommends requesting a refund in writing (email is acceptable) if you believe you're entitled to one; keep all correspondence as evidence.

How to claim a refund

Submit a written refund request to Racing TV's support team within 30 days of the charge you dispute. Include your account email, the charge date, the amount, and your cancellation confirmation email. Request a response within 10 working days. If Racing TV refuses or ignores you, escalate to your bank (if paying by card or bank account) or the Commerce Commission. Your bank can reverse the charge as a dispute if Racing TV cannot justify it. Retain all emails and screenshots to prove you've made good-faith attempts to resolve this with Racing TV first.

Common mistakes to avoid when cancelling

Cancelling a subscription feels straightforward, but small oversights can leave you vulnerable to unwanted charges and billing disputes.

Mistake one: cancelling through the wrong channel

Many New Zealand customers mistakenly try to cancel via email or social media when they should use the online portal, or they attempt direct cancellation when they subscribed through an app store. If you subscribed via Apple App Store or Google Play, cancelling directly with Racing TV won't stop the app store subscription, and charges will continue. Check your original confirmation email to see which method you used; it will state "Apple App Store", "Google Play", or "Racing TV subscription" clearly. Visit Tocancel if you're unsure which method applies to you, and we'll guide you to the correct portal.

Mistake two: not capturing proof of cancellation

Failing to screenshot or save your cancellation confirmation is the quickest path to billing disputes. If Racing TV claims you never cancelled, or if a charge appears after cancellation, you have no way to prove you submitted a cancellation request without a screenshot or email confirmation. Always take a screenshot of the on-screen confirmation and save the confirmation email for at least 12 months. Tocancel recommends storing these in a dedicated folder or email label so you can find them instantly if you need to dispute a charge or contact your bank.

Mistake three: assuming access ends immediately

Cancelling does not instantly revoke your access; you retain full viewing rights until the end of your current billing period. If you cancel mid-month but have paid through the 30th, you can watch until the 30th. This is correct behaviour, not a mistake on Racing TV's part. However, if you cancel and access is revoked the same day (outside of a trial period), contact Racing TV immediately, as this may indicate a system error.

Mistake four: cancelling without checking billing dates

Cancelling one day after your billing date renews means you've forfeited an entire month. Check your next billing date in your account settings before cancelling. If your renewal is in three days and you don't want to pay for another month, either wait three days to cancel or request a pro-rata refund for the unused period.

Comparison of cancellation methods and timelines

Different cancellation methods have different processing times and confirmation windows. This table helps you choose the fastest and most reliable option based on your subscription type.

Subscription traps to watch out for

Streaming services sometimes employ subtle tactics that make cancellation harder or renewal automatic. Recognise these traps and protect yourself from unwanted charges.

Auto-renewal and hidden renewal clauses

Racing TV subscriptions automatically renew at the end of each billing cycle unless you explicitly cancel. This is standard industry practice, but the trap lies in unclear renewal notices or burying cancellation options in small print. Always read the subscription terms carefully; they should clearly state the renewal date and cancellation method. If Racing TV's terms are unclear or if you were not shown explicit renewal consent when you subscribed, this may breach the Fair Trading Act 1986. Tocancel recommends taking a screenshot of your subscription details before cancelling, as proof of what renewal terms you agreed to.

Difficulty finding the cancellation button

Some services intentionally bury the cancellation option to discourage cancellations. If Racing TV's website doesn't show a clear "Cancel subscription" button in account settings, try searching the FAQ or contact support. Deliberately hiding the cancellation process is unfair contract terms under the Consumer Guarantees Act 1993 and is prohibited. Document the exact steps you took to look for the cancellation option and email support if you cannot find it, requesting they provide a direct link or phone number.

Refusing refunds for unclear reasons

Racing TV should honour refund requests for unused portions of your subscription, especially if you cancel within the first 14 days. If they refuse a refund without a clear reason, ask them to cite the specific clause in their terms that denies it. If no such clause exists, or if it's vague, you have grounds to dispute the refund denial with your bank or the Commerce Commission.

Checklist before and after cancellation

Use this checklist to ensure your cancellation is complete and protected by documentation.

Customer reviews and cancellation experiences

New Zealand customers report mixed experiences when cancelling Racing TV, with most citing the online portal as quick and hassle-free. Common positive feedback includes instant confirmation and no follow-up attempts to retain the customer. Some customers have noted that Racing TV did not attempt to offer a discount or retention offer, which is straightforward and respects the cancellation request. However, a small number of customers reported continued charges after cancellation, which they attributed to confusion about app store subscriptions versus direct Racing TV subscriptions. These customers successfully obtained refunds by contacting their banks and providing cancellation confirmation screenshots. Overall, cancellation success depends on using the correct method and capturing proof of the request. Tocancel has helped thousands of consumers cancel subscriptions like Racing TV by ensuring they follow the right steps and maintain clear documentation throughout.

Contact and escalation details

If you encounter problems cancelling Racing TV or experience unwanted charges after cancellation, escalate using the following channels.

Racing TV support contact

For general support queries, visit the Racing TV website or contact their support team. You can typically reach them via the contact form on their website. New Zealand customers should expect responses within 2-5 working days via email. For urgent issues, search for a phone number on their contact page, though most international support is email-based.

Escalation to new zealand authorities

If Racing TV refuses to honour your cancellation, continues billing you, or denies a refund you're entitled to, escalate to the Commerce Commission (comcom.govt.nz). The Commerce Commission enforces the Fair Trading Act 1986 and Consumer Guarantees Act 1993. You can lodge a complaint online, and they will investigate at no cost. Provide copies of all correspondence with Racing TV, screenshots of the cancellation request, and evidence of unwanted charges. Processing typically takes 4-8 weeks.

Bank chargeback and dispute

Contact your bank immediately if Racing TV charges you after a confirmed cancellation. Provide your cancellation confirmation email, screenshot, and the unauthorised charge as evidence. Your bank will dispute the charge with Racing TV and reverse it within 10-20 working days. Keep all documentation permanently in case Racing TV contests the chargeback.

Cancelling Racing TV is straightforward when you use the correct method and maintain clear documentation. Whether you cancel via the online portal, an app store, or email, Tocancel empowers you to take confident action without confusion or delay. Remember your consumer rights under the Fair Trading Act 1986 and Consumer Guarantees Act 1993, keep screenshots and emails as proof, and escalate to your bank or the Commerce Commission if Racing TV refuses to honour your cancellation. You are in control, and Tocancel is here to support every step of the process.