Cancel Warhammer+: Step-by-Step Guide

How to cancel Warhammer+ in new zealand: your rights and step-by-step guide

What is Warhammer+ and why cancellation matters

Warhammer+ is a subscription streaming service operated by Games Workshop that gives you access to video content, digital tools, and exclusive in-game benefits across web, iOS, and Android platforms. You stream Warhammer TV shows, unlock special apps, and receive occasional free miniatures depending on your plan and region. The service costs between NZD $14.99 per month and NZD $119.99 per year, depending on which plan you choose.

However, your subscription may renew automatically without clear notification, or you may discover the content no longer suits your interests. Your hobby budget might shift, you might prefer in-person gaming communities, or the regional pricing in New Zealand might no longer feel fair. Whatever your reason for cancelling, Tocancel is here to walk you through every step so you can take back control of your subscription without frustration or unexpected charges.

The key to a smooth cancellation is understanding where you signed up, what your legal rights are, and how to document your cancellation properly. Take action today by understanding your consumer protections.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 is your legal shield when buying digital services like Warhammer+. This law requires that the service must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe.

What the consumer guarantees act protects you against

If Games Workshop fails to deliver the streaming service, the app crashes frequently, or you cannot access content you paid for, you have legal grounds to request a refund or cancellation without penalty. This protection applies whether you bought through Apple, Google, or directly from Games Workshop's website. Your legal position is clear: you paid for a service, and it must work as advertised.

The Commerce Commission is the enforcement body that oversees this law in New Zealand. If Games Workshop refuses to honour your refund request and your complaint is justified, you can escalate the matter to the Commerce Commission for support.

Your cancellation and refund rights

You have the right to cancel your subscription without giving a reason. However, refunds are not automatic: you must request them explicitly. If you cancel within 14 days of purchase (often called a "change of mind" window), digital services should typically be refunded unless you have already downloaded or used significant content. After 14 days, refunds depend on whether the service has a fault or whether you simply changed your mind.

Keep records of your purchase email, receipt, and the date you signed up. Tocancel advises taking screenshots of your subscription status, billing charges, and renewal dates before you cancel, as these become crucial if you need to dispute a charge or request a refund later. Your documentation is your evidence.

Warhammer+ pricing in new zealand

Understanding your current plan and billing cycle is essential before you cancel, so you know exactly what you are paying and when your next renewal date arrives.

Current subscription plans and costs

Pricing may vary depending on your platform: Apple App Store, Google Play, or Warhammer+'s web portal may charge slightly different amounts due to regional fees. Log into your account and check your subscription settings to confirm your exact plan and next renewal date before you cancel. This single step prevents unwanted charges.

How to cancel Warhammer+ on your platform

Your cancellation method depends on where you signed up: Apple App Store, Google Play, or Games Workshop's website directly. Each platform requires a different approach, so follow the steps that match your purchase location.

Cancel via apple app store (iOS)

If you signed up through your iPhone, iPad, or Apple device, you must cancel through Apple's system. Apple processes your payment and renewal, not Games Workshop directly. This is the fastest and most secure method for iOS users.

1. Open the App Store on your Apple device.
2. Tap your account icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find "Warhammer+" in your active subscriptions list.
5. Tap "Cancel Subscription" or "Edit" and then "Delete."
6. Confirm cancellation when Apple asks you to verify.
7. You will see a confirmation message immediately; screenshot this for your records.

Your access continues until the end of your current billing cycle. You will not be charged for the next renewal period once you cancel through Apple.

Cancel via google play (Android)

If you signed up through an Android phone or tablet, Google processes your subscription and payment. Cancelling through Google Play takes just a few minutes and prevents future charges immediately.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage your Google Play account," then tap the "Subscriptions" tab.
4. Find and select "Warhammer+" from your subscriptions.
5. Tap "Cancel subscription."
6. Follow Google's prompts to confirm the cancellation.
7. You will receive a confirmation email from Google Play.

Like Apple, your access continues until your current billing period ends. Google will not charge you for the next renewal after cancellation.

Cancel directly via Warhammer+ website

If you signed up directly through warhammer-plus.com using a credit or debit card, you cancel through your account settings. This method gives you direct control and avoids third-party payment processors.

1. Visit the Warhammer+ website and log into your account.
2. Navigate to "Account Settings" or "Subscription Management."
3. Find your active subscription and select "Manage" or "Edit."
4. Click "Cancel Subscription" or "Delete My Subscription."
5. Games Workshop may ask you why you are cancelling; provide feedback if you wish (optional).
6. Confirm the cancellation in the final prompt.
7. You will receive a confirmation email from Games Workshop.

Save this confirmation email immediately. It is your proof of cancellation and essential if you need to dispute a charge later. Your access ends at the end of your current billing cycle; Games Workshop will not renew your subscription.

What happens after you cancel

Understanding what occurs immediately after cancellation prevents confusion and helps you know what to expect over the coming weeks.

Your access and billing timeline

After you cancel, your subscription does not stop immediately. You retain access to Warhammer+ until the end of your current billing period. If you cancelled on the 15th of the month but your renewal date is the 28th, you can still use the service until the 28th. This is a benefit, not a penalty: you paid for this period and should use it fully.

On your renewal date, Games Workshop, Apple, or Google (depending on your platform) will not charge you again. No renewal payment will appear on your bank statement or credit card. If you see a charge after your cancellation confirmation, contact your payment provider immediately and reference your cancellation confirmation email.

Requesting a refund after cancellation

Cancellation and refund are not automatic together. If you want to claim a refund beyond the 14-day change-of-mind window, you must have grounds: the service did not work, was not fit for purpose, or was delivered late. Submit a refund request directly to Games Workshop support with your cancellation confirmation and evidence of the fault.

Games Workshop typically responds to refund requests within 5 to 7 working days. If they refuse an unreasonable refund claim, contact the Commerce Commission or use a dispute resolution service. Tocancel recommends keeping all communication records, including timestamps and names of support staff, in case you need to escalate.

Common cancellation mistakes to avoid

Cancellations can go wrong for preventable reasons, and many people discover unwanted charges weeks later. You deserve clarity and certainty, so here are the pitfalls to sidestep.

Mistake one: cancelling the wrong way

Emailing Games Workshop to cancel does not work if you signed up through Apple or Google. Apple and Google control your subscription on their platforms, not Games Workshop. If you cancel only through Games Workshop's website but not through Apple, Google will still charge you on your renewal date. Always cancel through the platform where you signed up, not through an alternative channel.

Mistake two: not taking a screenshot of confirmation

Your cancellation confirmation is your only proof if a charge dispute arises. Many subscribers receive a confirmation email but do not print or screenshot it. A month later, when a surprise charge appears, they have no evidence. Take a screenshot of your confirmation message immediately and forward the confirmation email to yourself. Store these documents for at least six months.

Mistake three: forgetting to cancel before travel or account changes

If you plan to change your payment method, close your bank account, or move countries, cancel your subscription first. Payment method changes can trigger failed transactions and unwanted charges. A cancelled subscription does not depend on your payment method, so cancelling removes this risk entirely.

Mistake four: assuming cancellation cancels your entire games workshop account

Cancelling Warhammer+ does not delete your Games Workshop account or any other service you use with them. Your login credentials, purchase history, and forum access remain active. If you want to delete your entire account, you must make a separate request to Games Workshop's data protection team.

Tocancel advises reviewing your email and bank statements monthly for surprise charges. Prevention is far easier than fighting a dispute later.

Refund eligibility and what you can claim

Not all cancellations entitle you to a refund, but understanding your eligibility helps you know whether to request one.

When you can claim a refund

You can claim a refund in these situations: you cancelled within 14 days of purchase without using significant content; the service did not work or crashed regularly; Games Workshop made unauthorized charges; or you were misled about the service's features or region restrictions. Under the Consumer Guarantees Act, a faulty service gives you grounds for a refund regardless of how long you have owned it.

You cannot claim a refund simply because you changed your mind after 14 days, unless the service has a defect. Entertainment and hobby services have different standards than physical goods: if you watched all the Warhammer TV content and then decided it was not for you, a refund is unlikely unless the app was unreliable.

How to request a refund

Contact Games Workshop's customer support team directly. Provide your order number, subscription details, cancellation confirmation, and the reason for your refund request. Be specific: mention dates, the exact fault (e.g., "The app crashed every time I opened it on 12 and 13 February 2024"), and how many times the issue occurred. Generic requests like "I did not enjoy it" rarely succeed; specific evidence succeeds.

Games Workshop has 30 days to respond to refund requests. If they refuse and you believe the refusal is unreasonable, escalate to the Commerce Commission. Tocancel recommends sending your refund request via email so you have a timestamped record of submission and their response.

Checklist for a clean cancellation

Use this checklist to ensure your cancellation is complete and documented properly.

Complete every step on this list. This approach takes 10 minutes and protects you for months.

Alternatives to full cancellation

If you are unsure whether to cancel completely, consider these alternatives first.

Pause your subscription instead

Some streaming services allow you to pause rather than cancel. Check your account settings to see if Warhammer+ offers a pause or suspension option. Pausing typically freezes your billing for 1 to 3 months while keeping your account active. This is useful if you are taking a temporary break from gaming.

Downgrade to the free tier

Warhammer+ offers a free tier with limited video content and community access. If you want to stay connected without paying, downgrade to free instead of cancelling. You can always re-subscribe later if your interest returns. This keeps your account active and your progress intact.

What to do if games workshop refuses to cancel

Occasionally, companies resist cancellation requests or claim technical problems. You have a right to cancel, and refusal is illegal under New Zealand law.

Your escalation steps

If Games Workshop does not process your cancellation within 5 working days of your request, escalate. First, send a written complaint via email to their customer service team, referencing your original cancellation request date and the Consumer Guarantees Act 1993. Demand a response within 10 working days. If they ignore you or refuse without legal grounds, contact the Commerce Commission and file a formal complaint. Tocancel recommends documenting every communication: dates, times, names, and exact quotes from staff responses.

The Commerce Commission has power to investigate unfair trading practices and can compel Games Workshop to honour legitimate cancellation and refund requests. Your legal position is strong; use it confidently.

Cancellation address and contact details for games workshop

If you need to contact Games Workshop directly regarding your Warhammer+ cancellation or subscription issues, use this information. While Warhammer+ does not have a dedicated New Zealand postal address, Games Workshop's UK headquarters handles all customer service inquiries, including cancellations.

Games workshop customer service contact

Games Workshop customer support
Games Workshop Ltd
Willow Road
Nottingham NG7 2WS
United Kingdom

For fastest resolution, contact Games Workshop through your account settings or via their website's live chat. Email inquiries go to their general support inbox and may take 5 to 10 working days. If you are in New Zealand, reference your local currency (NZD) and time zone (NZDT or NZST) in your request so they understand your region.

Contact the commerce commission if escalation is needed

Commerce Commission New Zealand
Contact form: www.commerce.govt.nz
Telephone: 0800 943 600
This is your free escalation path if Games Workshop refuses to honour your consumer rights.

Summary: take action now and regain control

Cancelling Warhammer+ in New Zealand is straightforward when you follow the right steps for your platform. You have clear legal rights under the Consumer Guarantees Act 1993: the service must work, and you can cancel without penalty. Apple App Store, Google Play, and the Warhammer+ website each have their own cancellation process, and you must cancel through the platform where you originally signed up.

Take screenshots, save your confirmation email, and monitor your bank statement for the next two billing cycles. If a charge appears after your cancellation confirmation, you have evidence to dispute it. If Games Workshop refuses to cancel or refund you unreasonably, the Commerce Commission is your free escalation path and takes consumer complaints seriously.

Tocancel has helped thousands of consumers cancel streaming services, fight unfair charges, and reclaim their money. Whether you are stepping back from your Warhammer hobby, tightening your budget, or simply switching to another service, you deserve a painless cancellation and clear answers. Visit Tocancel at tocancel.com today to access guides, templates, and live support for any subscription you need to cancel. Your subscription, your rules: cancel confidently now.