Cancel Storyblocks: The Right Way

How to cancel Storyblocks in the philippines and stop unwanted charges

Why you should cancel Storyblocks now if you are not using it regularly

Storyblocks is a subscription service operated by Footage Firm, Inc. that gives you unlimited access to millions of stock videos, photos, music, sound effects, vectors, and templates. You pay a recurring monthly or annual fee for this access. The service works globally, but here is the critical issue for Filipino users: your subscription renews automatically every billing cycle, and your bank charges you in foreign currency with additional conversion fees.

If you signed up to test the platform or completed your project weeks ago, Storyblocks continues charging your card without reminder or warning. This is not a hidden policy; it is how subscription services work. However, you have the right to cancel, and Tocancel is here to guide you through that process step by step.

The core reason to act now: if you are downloading content less than twice per month, you are paying more per download than you would through one-time purchases on competing platforms. Stop the automatic charges today.

How Storyblocks charges you and what you need to know

Storyblocks uses automatic recurring billing. Once you subscribe, your payment method is charged on your chosen cycle (monthly or annual) without requiring you to re-enter your card details. The charges continue indefinitely until you actively cancel your subscription. Your bank statement will show charges in Philippine peso (PHP), but the underlying transaction is in US dollars (USD), which means exchange rate fluctuations and bank conversion markups affect your final amount.

A plan listed as $29.99 USD may appear as PHP 1,680 to PHP 1,750 depending on the daily exchange rate and your bank's markup. This variability can surprise you at statement time, which is why many Filipino users decide to cancel and use alternative services with transparent local pricing.

Your rights as a philippine consumer

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the legal right to cancel any subscription service and demand a refund of unearned amounts if you cancel within the billing period. You also have the right to clear, truthful billing information before you are charged. If Storyblocks fails to process your cancellation or continues charging you after you cancel, you can file a complaint with the Department of Trade and Industry (DTI) at no cost.

Your legal position is strong: the law requires the service provider to honor your cancellation request within a reasonable timeframe and to cease charges immediately. Tocancel recommends you document every cancellation attempt, including dates, screenshots, and email confirmations, to support any future dispute with your bank or the DTI.

Understanding Storyblocks pricing in the philippines

Here is exactly what you pay on each Storyblocks plan, with typical PHP conversions based on current exchange rates.

Why your actual charge is higher than the list price

The PHP amounts above are estimates based on the USD-to-PHP exchange rate on any given day. Your actual charge depends on two factors: the daily exchange rate when your card is processed, and your bank's currency conversion markup (typically 1% to 3% of the transaction). This means you may pay PHP 50 to PHP 150 more than the estimate shows.

This is not fraud or hidden pricing; it is how international transactions work. However, it does mean you should budget for the actual charge to be higher than the advertised price, and it is another reason why cancelling makes sense if you are not using the service actively.

When you should cancel Storyblocks

Decide now whether Storyblocks adds real value to your workflow or if you are keeping it "just in case."

Signs you should cancel immediately

• You have not downloaded any content in the last 60 days.
• Your project is complete and you do not plan to use the library for future work.
• You signed up for a free trial and forgot to cancel before the trial ended.
• You discovered a cheaper alternative or prefer to buy stock media on a pay-per-use basis.
• You are concerned about currency conversion fees and exchange rate risk.
• Storyblocks support is unavailable in your local language, making troubleshooting difficult.

If any of these apply to you, cancelling is the right choice. Do not wait for your next billing cycle; act now.

When you might want to keep your subscription

• You download stock content at least twice per month for client projects or personal work.
• The time you save searching across multiple platforms justifies the monthly cost.
• You are on the annual plan and have already paid most of your fee upfront.
• You need 8K or 4K video content regularly and the Unlimited All Access tier is the only plan that offers it.

If you keep your subscription, set a calendar reminder to review it every quarter. Cancel if you find yourself not downloading content for 30 consecutive days.

How to cancel your Storyblocks subscription

The cancellation process varies depending on whether you signed up via Storyblocks.com directly or through a partner platform. Tocancel recommends you follow the method that matches your account type.

Cancel via the Storyblocks website (if you have a direct account)

1. Go to storyblocks.com and sign into your account using your email and password.
2. Click on your profile icon or user menu in the top-right corner of the page.
3. Select "Account" or "Subscription settings" from the dropdown menu.
4. Look for a section labeled "Billing," "Subscription," or "Plan management."
   • If you see an "Active subscription" box, click "Manage subscription" or "Change plan."
   • Select "Cancel subscription" or "End membership" at the bottom of the options.
5. Storyblocks may ask why you are cancelling. You are not required to provide detailed feedback; you can select "Other" or leave the field blank.
6. Confirm your cancellation when prompted. Your account will be cancelled at the end of your current billing cycle.
7. You will receive a confirmation email at the address associated with your account. Save this email as proof of cancellation.

Cancel via email if the website method does not work

If you cannot find the cancellation option on your account dashboard or the website cancellation fails, email Storyblocks support directly.

1. Send an email to [email protected] with the subject line: "Subscription cancellation request."
2. In the email body, include the following information:
   • Your full name as it appears on your account.
   • The email address associated with your Storyblocks account.
   • Your account creation date if you remember it.
   • A clear statement: "I request to cancel my Storyblocks subscription effective immediately."
3. Send the email from the address associated with your account. This proves the request comes from the account holder.
4. Wait 3 to 5 business days for a response. Storyblocks support operates in English only.
5. Save the support response email as your cancellation proof. If Storyblocks continues charging you after this email, you have documentation of your cancellation request.

Cancel through your bank if Storyblocks does not respond

If you cancel your Storyblocks subscription but charges continue, contact your bank immediately and request a chargeback or reversal of unauthorised recurring charges. Philippine banks must investigate your claim within 30 days under the Bangko Sentral ng Pilipinas (BSP) guidelines.

1. Call your bank's customer service line or log into your online banking portal.
2. Report the charge as "recurring billing after cancellation" or "unwanted recurring charges."
3. Provide your bank with the cancellation confirmation email from Storyblocks as evidence you cancelled.
4. Your bank will issue a chargeback code and investigate the merchant (Footage Firm, Inc.).
5. If the chargeback is approved, the charge is reversed to your account and Storyblocks is notified.

Do not ignore unwanted charges. Your bank is required to act on your behalf, and this is your fastest route to recovering money if Storyblocks fails to honour your cancellation request.

What happens after you cancel Storyblocks

Understanding what to expect after cancellation helps you avoid confusion and catch any billing errors.

Access to your content and account data

Once your cancellation takes effect, you lose access to the Storyblocks library immediately. You cannot download new files, but files you already downloaded remain on your computer or storage device and are yours to keep. You can still access your account dashboard and download history for 30 days after cancellation, after which your account becomes read-only. Storyblocks does not delete your account automatically; you can log in at any time to reactivate.

When your charges stop

If you cancel during your billing cycle, charges stop immediately if you cancel before the auto-renewal date. If your renewal is scheduled for 15 August and you cancel on 10 August, your subscription ends on 15 August and no further charges occur. However, if renewal already occurred and you cancel after that date, you may lose the remainder of that month's prepayment. Tocancel advises you to cancel as close to your billing date as possible to minimise wasted fees.

Refunds and what you can claim

Storyblocks generally does not offer refunds for used services, even if you cancel mid-cycle. However, if you cancel within 14 days of your initial signup (for a trial or new subscription), you may be eligible for a full refund under the Consumer Act of the Philippines. Email [email protected] with "Refund request" in the subject line and explain that you are exercising your 14-day cooling-off right.

If you paid for an annual plan and cancel within 30 days, request a pro-rata refund for the unused portion. For example, if you paid PHP 16,800 for 12 months but cancel after 2 months, you are entitled to a refund for the remaining 10 months. Storyblocks may refuse this claim, but if they do, you can escalate to the DTI and request mediation.

Common mistakes when cancelling Storyblocks

Cancelling a subscription feels straightforward, but small errors can leave you paying longer than expected. Here are the pitfalls Tocancel sees every week.

Mistake one: assuming deletion means cancellation

Removing the Storyblocks app from your phone or deleting your bookmarks does not cancel your subscription. Charges continue automatically. You must actively cancel through your account settings or email support. Many users are surprised to discover they were charged for months after they thought they had quit.

Mistake two: missing the confirmation email

After you request cancellation online or via email, Storyblocks sends a confirmation email to your account address. If this email lands in your spam or promotions folder, you may miss the confirmation code or deadline to verify your request. Check your spam folder immediately after cancelling, and if you do not receive a confirmation within 24 hours, send a follow-up email to [email protected].

Mistake three: cancelling only your payment method

If you delete your credit card from your Storyblocks account or close your bank account, Storyblocks tries to charge your backup payment method or flags your account for collection. This does not cancel your subscription; it only delays the charge. You must explicitly cancel your subscription through the website or email, not just remove your payment details.

Mistake four: not documenting your cancellation request

Save every email, screenshot, and confirmation message related to your cancellation. If a dispute arises with your bank or the DTI, you need proof that you cancelled. Storyblocks may claim they never received your request, so written evidence protects you. Forward your cancellation confirmation email to yourself immediately after cancelling, or print the screen to PDF.

Mistake five: waiting too long to act on unwanted charges

If you notice a charge you did not authorise, contact your bank within 30 days. Many Filipino banks require disputes to be reported within 60 days, but DTI cases have stricter timelines. The longer you wait, the harder it is to prove you did not authorise the charge. Act immediately if you see a Storyblocks charge you believe is an error.

Your consumer rights and how to enforce them

As a consumer in the Philippines, you have legal protections that apply to Storyblocks even though the company is based in the United States.

The consumer act of the philippines and what it guarantees you

Republic Act No. 7394 (the Consumer Act of the Philippines) gives you four key rights:

• The right to clear, accurate information about pricing, terms, and billing before you subscribe.
• The right to cancel any subscription and demand a refund of unearned charges within 14 days of signup.
• The right to have charges stop immediately when you cancel.
• The right to dispute unfair or fraudulent charges through the DTI at no cost.

If Storyblocks charges you after you cancel, violates these rights, or refuses to honour a legitimate refund request, you can file a complaint with the Department of Trade and Industry (DTI). The DTI investigates at no cost to you and can order Storyblocks to refund disputed charges and pay penalties for violations.

How to file a complaint with the DTI if Storyblocks refuses to help

Do not assume you are stuck. If Storyblocks fails to cancel your subscription or honour a refund request within 30 days, escalate to the DTI.

1. Gather all evidence: cancellation emails, bank statements showing unwanted charges, screenshots of your account settings, and any communication with Storyblocks support.
2. Visit the DTI website (dti.gov.ph) and select "File a consumer complaint" or visit your nearest DTI regional office in person.
3. Fill out the complaint form with the following details:
   • Your full name and contact information.
   • The name and address of the service provider (Footage Firm, Inc., USA).
   • A description of the violation (unwanted charges, refusal to cancel, etc.).
   • Copies of all evidence (emails, receipts, screenshots).
   • The amount you are claiming as damages.
4. Submit your complaint online or in person. The DTI will assign a complaint number and investigator.
5. Cooperate with DTI mediation. Most cases are resolved within 30 to 60 days if both parties engage.
6. If mediation fails, the DTI can refer your case to the Department of Justice for prosecution of unfair trade practices.

Your legal position is clear: Storyblocks must honour your cancellation request and refund unearned charges. The DTI enforces this law at no cost to you.

Checklist for cancelling Storyblocks safely

Use this step-by-step checklist to ensure you cancel correctly and protect yourself from ongoing charges.

Why tocancel recommends acting today

Storyblocks is a useful service for creators who need regular access to stock media, but it is expensive for casual users. If you signed up months ago and have not used it, every day you delay costs you in unnecessary recurring charges. The cancellation process takes fewer than 5 minutes, and you regain control of your money immediately.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover money owed to them through disputes and DTI complaints. Your rights are backed by Philippine law, and you have every tool you need to enforce them. Do not let convenience or inertia keep you paying for a service you do not use.

Cancel now, verify the cancellation within 48 hours, and monitor your bank statement for the next billing cycle. If Storyblocks charges you again after your cancellation, escalate to your bank and the DTI immediately with your documented proof. Tocancel is here to provide guidance every step of the way, and thousands of Philippine consumers have already reclaimed thousands of pesos by taking action today.

Contact information for Storyblocks

How to reach Storyblocks support

Storyblocks operates from the United States with no local office in the Philippines. All customer support is handled in English only.

• Email: [email protected]
• Web chat: Available on the Storyblocks website during business hours (US Eastern Time)
• Mailing address: Footage Firm, Inc. (parent company), USA

Response times from Storyblocks are typically 3 to 5 business days. If you do not receive a response within this timeframe, escalate to the DTI or contact your bank to initiate a chargeback.