Cancel Storyblocks: The Right Way

How to cancel Storyblocks and stop recurring charges in malaysia

What Storyblocks is and why you might want to cancel

Storyblocks is a subscription platform that gives you unlimited downloads of stock videos, music, sound effects, photos, vectors, and creative templates. You pay one recurring monthly or annual fee and get access to their entire library-no per-download fees. Many Malaysian content creators, video editors, and social media managers use it for client work, YouTube channels, or marketing campaigns.

The appeal is clear: you download as much as you need without counting costs. However, auto-renewal is the default, and if you do not cancel before your billing date, your payment method charges automatically. If you are reading this because a surprise charge appeared on your bank statement, you are not alone. Tocancel has helped thousands of consumers cancel streaming and media subscriptions like this one.

How Storyblocks billing works for malaysian users

Storyblocks is based in Arlington, Virginia, USA, and there is no Malaysia-specific office or local support number. All support flows through their email channel ([email protected]) and online help centre.

Pricing appears in USD on their website. Depending on your bank and payment method, you may see the charge in USD on your statement, and your card issuer may apply a foreign-exchange conversion fee on top. This means the actual amount you pay can be higher than the advertised price-a fact many users discover only after the first charge.

Storyblocks does not offer a free trial, so you pay from day one. There is no minimum contract, which means you can cancel whenever you want-as long as you cancel before your next renewal date.

When cancellation makes sense

You should cancel Storyblocks if you no longer need unlimited media access, if you have found a cheaper alternative, or if you simply forgot about the subscription and want to stop the recurring charge. Some users cancel because they only needed the service for a short project and did not realise the annual commitment would continue to renew automatically.

Your right to cancel at any time is protected under Malaysia's Consumer Protection Act 1999, which requires all service providers to make cancellation as straightforward as signing up. Tocancel exists to make sure you understand that right and can exercise it confidently.

Your consumer rights and what they mean for you

Malaysia's Consumer Protection Act 1999 (CPA) is the main law that protects you when you buy services like Storyblocks. Under this law, Storyblocks must display the cancellation method clearly, make cancellation easy, and not charge you after you have cancelled.

Your legal position when you cancel

When you submit a cancellation request to Storyblocks, the law says they must stop charging you on the next billing cycle. You do not have a right to a refund for the current billing period (unless you cancelled within the cooling-off period, which typically applies to new purchases within 14 days). However, you do have the right to cancel without penalty or hidden fees.

If Storyblocks continues to charge you after you have cancelled, that is a breach of the CPA. In that case, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), Malaysia's consumer protection regulator. Tocancel recommends keeping all email confirmations and screenshots of your account settings as proof of cancellation.

What happens if Storyblocks refuses to cancel

In practice, Storyblocks usually cancels requests without pushback when submitted through their account portal. However, if your cancellation is rejected, delayed, or if charges continue after cancellation, you can file a formal complaint with the MDTCA. The regulator has the power to investigate and compel the company to refund wrongful charges.

Document everything: save cancellation confirmation emails, screenshots of your account showing "cancelled" status, and copies of any charges that occurred after cancellation. This documentation is your proof if you need to escalate.

How to cancel Storyblocks step by step

Cancellation must happen in the same channel where you subscribed. If you signed up on the Storyblocks website, you cancel online. If you subscribed through the App Store or Google Play, you cancel through that app store. Cancelling in the wrong place means your subscription continues to renew, even if you think you have cancelled.

Cancel Storyblocks if you subscribed on the website

This is the most common route for Malaysian users. Follow these steps in order:

1. Go to storyblocks.com and log in with your registered email and password.
   • If you have forgotten your password, use the "Forgot password" link and reset it before cancelling.
2. Click on your account icon or profile menu, usually in the top-right corner.
   • Look for "Account", "Settings", or "Subscription" in the dropdown menu.
3. Navigate to your subscription or billing section.
   • You should see your active plan name, the next billing date, and the current billing amount.
4. Look for a "Cancel subscription" or "End subscription" button.
   • Storyblocks may ask why you are cancelling; answer honestly so they improve their service, but this is optional.
5. Confirm the cancellation when prompted.
   • Do not close the page immediately. Wait for a confirmation message on screen and check your email for a confirmation receipt.
6. Take a screenshot of the confirmation or the subscription page showing "cancelled" status.
   • Save this image to your device and your cloud storage as backup proof.

After you submit the cancellation, your access to Storyblocks continues until the end of your current billing cycle. You do not lose your account immediately; you lose it when the current period expires. This means if you cancelled on the 15th of the month and your renewal date is the 30th, you still have access until the 30th.

Cancel Storyblocks through the app store or google play

If you subscribed using the Storyblocks app on iPhone or Android, or through a mobile app store, you must cancel through that same app store-not through the Storyblocks website. Cancelling on the website will not stop an app store subscription.

For iPhone (App Store):

1. Open the App Store app on your iPhone.
   • Tap the account icon (usually your profile picture in the top-right corner).
2. Tap "Subscriptions".
   • You will see all active subscriptions linked to your Apple ID.
3. Find Storyblocks in the list and tap it.
   • You will see the renewal date and the subscription plan details.
4. Tap "Cancel subscription".
   • The App Store will ask for confirmation. Confirm the cancellation.
5. Take a screenshot showing the subscription as "Expired" or "Cancelled".
   • This is your proof that the cancellation was processed.

For Android (Google Play):

1. Open the Google Play app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Tap "Payments and subscriptions", then "Subscriptions".
   • You will see a list of all active subscriptions.
3. Find Storyblocks and tap it.
   • Review the plan name and next billing date.
4. Tap "Cancel subscription".
   • Google Play will ask you to confirm the cancellation and may offer a retention discount. Ignore this unless you genuinely want to keep the subscription.
5. Take a screenshot of the cancellation confirmation.
   • Save this as proof for your records.

What happens after you cancel

Once your cancellation is submitted and confirmed, your Storyblocks account enters a "cancelled" state. You keep access to all content, downloads, and templates until the end of your current billing period. After that date, your account access ends and you cannot log in.

Timeline after cancellation

Understanding the post-cancellation timeline helps you know what to expect and when to flag problems.

Download your assets before access ends

You have until the end of your billing period to download any videos, music, photos, or templates you might need in the future. Once your access ends, you cannot retrieve anything from your account. If you have ongoing projects that depend on Storyblocks content, plan your downloads in advance.

Tocancel recommends exporting or backing up any projects, playlists, or custom collections you have created inside Storyblocks before cancellation takes effect.

Refunds and what you can expect

Storyblocks does not offer refunds for the current billing cycle once it has begun, unless you cancelled within 14 days of your initial purchase. This 14-day window is called the cooling-off period under Malaysia's Consumer Protection Act 1999.

When you can get a refund

If you signed up for Storyblocks fewer than 14 days ago and have not used the service significantly, you have the legal right to cancel and request a full refund. To claim this:

1. Email [email protected] with the subject "Refund request - cooling-off period".
   • State that you are exercising your consumer right to cancel within the 14-day cooling-off period.
2. Attach proof of your purchase date, such as an order confirmation email or bank statement showing the charge date.
   • Count 14 calendar days from the date of your first charge.
3. Request a full refund to your original payment method.
   • Give Storyblocks 5-7 working days to process the refund. It may take a further 3-5 working days for your bank to credit the amount.

After 14 days, you have no legal right to a refund for the current period. However, cancelling before your renewal date stops all future charges, which is what matters most.

Pricing breakdown for malaysian subscribers

Understanding what you are paying for helps you decide whether cancelling is the right move. Here is what Storyblocks charges for (prices shown in USD, actual Malaysian amount depends on exchange rates and your bank's conversion fees):

Note that Storyblocks does not offer a free trial, so even the Starter plan costs money from day one. The foreign-exchange rate on your payment adds 2-5% to your final cost depending on your bank's markup.

Common mistakes people make when cancelling

Cancellation should be simple, but many users accidentally keep paying because they made one small mistake. Here are the traps to avoid:

Mistake 1: cancelling in the wrong channel

If you subscribed via the App Store but cancelled on the Storyblocks website, you are still subscribed through the app. Your renewal still happens. You must cancel where you signed up. Check your original purchase receipt to see which channel you used, then cancel there.

Mistake 2: not taking a screenshot of the cancellation

If Storyblocks charges you again after you think you cancelled, you need proof that you actually cancelled. A screenshot of your account showing "subscription cancelled" or a cancellation confirmation email is your insurance against future disputes. Without it, proving you cancelled is much harder. Tocancel recommends saving screenshots to your phone, email, and cloud storage.

Mistake 3: waiting until the last day to cancel

If you cancel on the same day as your renewal, the charge may already be processing. Storyblocks systems may not update fast enough to stop a same-day renewal. Cancel at least 2-3 days before your billing date to be safe. Check your next billing date now and set a reminder for 3 days before it.

Mistake 4: not checking whether the cancellation actually went through

After you submit a cancellation request, log back into your account an hour later and check your subscription status. If it still shows "active" or "renewing", something went wrong. Contact [email protected] immediately with a screenshot of the status and ask them to confirm the cancellation was recorded.

Mistake 5: ignoring charges after cancellation

If a charge appears on your statement after you cancelled, do not ignore it. Contact Storyblocks support within 7 days, provide your cancellation confirmation and the charge receipt, and ask for an immediate refund. Malaysia's Consumer Protection Act 1999 protects you here; the company must refund erroneous charges. If they refuse, escalate to the MDTCA. Tocancel has helped thousands of consumers recover these wrongful charges by staying persistent.

How to contact Storyblocks support

There is no Malaysia-based phone line or physical office for Storyblocks. All support is email-only.

Support contact details

Email: [email protected]

When you email, include:

• Your registered email address associated with the account.
• Your account username (if different from email).
• The date of your last charge and the amount.
• A screenshot of your current subscription status.
• A clear description of what you need (e.g., "I want to cancel my account and stop future charges").

Expect a response within 24-48 hours. If you do not receive a reply within 2 business days, send a follow-up email marked "Follow-up" in the subject line.

Company mailing address (USA)

Storyblocks does not maintain a Malaysia-based mailing address. Their registered office is:

Storyblocks, Inc.
1325 North Lynn Street
Arlington, Virginia 22209
United States

Physical mail to the USA office will take 2-4 weeks to arrive and is not recommended for cancellation. Email [email protected] is faster and creates a digital record for consumer protection purposes.

Your checklist before and after cancelling

Use this checklist to make sure you do not miss any steps:

Final summary and next steps

Cancelling Storyblocks is straightforward if you follow the right process. You have a legal right under Malaysia's Consumer Protection Act 1999 to cancel at any time and to stop future charges without penalty. The key is to cancel in the same channel where you subscribed and to keep proof of your cancellation.

If you subscribed on the Storyblocks website, log in and navigate to your subscription settings to find the cancel button. If you subscribed through an app store, cancel through that app store instead. Take a screenshot immediately after, download your important assets before the billing period ends, and then monitor your account to ensure no charges occur after cancellation.

If a charge appears after you have cancelled, contact [email protected] with your proof and request a refund. If Storyblocks refuses or delays, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) and they will investigate on your behalf.

Tocancel is here to guide you through every step of the cancellation process. Whether you need help drafting a refund email, understanding your rights, or escalating a complaint, Tocancel has helped thousands of consumers cancel subscriptions like Storyblocks and recover wrongful charges. Visit tocancel.com today to explore more guides, read other users' experiences, and find support for other services you want to cancel. Your right to cancel is your right to control your spending. Take action now and reclaim that power.