Cancel Function Of Beauty: The Right Way

How to cancel Function Of Beauty in the philippines and avoid hidden charges

What Function Of Beauty is and how it works

Function Of Beauty is a US-based personalized beauty company that ships custom haircare, skincare, and bodycare products directly to your door on a subscription model. You complete an online quiz about your hair type, skin concerns, and preferences. The brand then formulates a custom product tailored to your answers and ships it to you automatically every month unless you cancel before the next billing date.

Here's the key point: once Function Of Beauty has created your personalized formula, the company typically refuses refunds because the product is custom-made for you, not standard inventory. This means you need to cancel before your next charge hits your card, and you need to do it correctly.

How the subscription model charges you

Your first order usually qualifies for a 20% discount, which makes signing up feel like a good deal. After that, Function Of Beauty charges you on a monthly cycle for automatic replenishment. Since the product is personalized to you, the company rarely issues refunds once it has billed your card or mixed your custom formula.

For customers in the Philippines, shipping costs are calculated in Hong Kong dollars (HKD) on the checkout page. You will see a reference rate of around HK$160 (roughly ₱1,160 at current exchange rates) for standard international shipping. Free shipping applies to orders over HK$500 (about ₱3,625). This means your total cost can climb quickly if you are not tracking your billing dates carefully.

Why philippine customers struggle to cancel

Communication is the biggest frustration point. Function Of Beauty handles cancellations exclusively through email support at [email protected] and US-based phone support at +1-917-672-8608. There is no live chat option, which means responses can take 24 to 48 hours or longer during peak periods. Many Philippine users also report that the website does not clearly display billing dates in your local time zone, and the 48-hour cancellation deadline sneaks up quietly. If you miss that window, your card gets charged again before you can stop it.

At Tocancel, we hear from customers who thought they had cancelled only to discover a surprise charge weeks later. This is a common trap, and it is entirely preventable if you know the right steps.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a buyer, even when purchasing from international companies like Function Of Beauty. Your rights are real, enforceable, and backed by the Department of Trade and Industry (DTI).

What the law says about subscriptions and automatic renewal

Under the Consumer Act of the Philippines, you have the right to cancel any subscription service without penalty, provided you notify the company before the renewal billing cycle. The law also requires that companies clearly disclose the terms of automatic renewal, the exact cancellation process, and the precise renewal date in plain language.

Your legal position is simple: if Function Of Beauty charges you after you have sent a valid cancellation request, you can demand a refund and escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group. The burden of proof falls on the company to demonstrate that the charge was authorized after your cancellation request arrived.

What to do if the company refuses to refund you

If Function Of Beauty does not respond to your cancellation email within 7 days or denies your refund request unfairly, file a formal complaint with the DTI Consumer Protection Group. You will need to document your cancellation request (email screenshot or confirmation number) and your attempted communication with support. Keep copies of everything.

The DTI takes subscription disputes seriously, especially when companies based abroad fail to honor cancellations from Philippine consumers. A documented complaint creates a paper trail that strengthens your refund claim and signals to Function Of Beauty that you are serious about enforcing your rights.

How to cancel Function Of Beauty in three methods

You have three main options to cancel, ranked by speed and reliability. Choose the method that best fits your situation.

Method 1: cancel through your online account dashboard

This is the fastest method and leaves you with an immediate digital confirmation.

1. Log in to your Function Of Beauty account at functionofbeauty.com with your email address and password.
2. Click your profile icon or account menu, usually located in the top right corner of the page.
3. Select "Subscriptions," "My Subscription," or "Account Settings" (the exact label varies).
4. Find your active subscription and click "Manage," "Edit," or "Cancel Subscription."
5. Follow the prompts and confirm your cancellation. The website will display a confirmation message on screen.
6. Take a screenshot of the confirmation page showing the date and time of cancellation. Save this image to your device.
7. Verify that you receive a confirmation email at your registered email address within a few minutes. If you do not receive it within 15 minutes, proceed to Method 2.

This method works best because you have real-time proof that you initiated the cancellation before your billing date. Keep that screenshot and email confirmation in a safe folder.

Method 2: cancel by email to Function Of Beauty support

Use this method if the dashboard option is unavailable or if you want a formal written record with the company.

1. Open your email and compose a message to [email protected].
2. Write a clear subject line: "Request to Cancel Subscription - [Your Name]"
3. In the email body, include:
   • Your full name and registered email address on the Function Of Beauty account
   • Your account number (visible on your last invoice or account page)
   • Your current subscription details (product type, monthly price)
   • Today's date and request to cancel effective immediately
   • A request for written confirmation of cancellation
4. Send the email and wait for a response from Function Of Beauty support.
5. Expect a reply within 24 to 48 hours, though peak periods may take longer.
6. When Function Of Beauty responds, save and print the confirmation email immediately. This is your proof.

Email creates a documented trail that the DTI recognizes in dispute cases. Even though email takes longer than the dashboard, it gives you legal protection if Function Of Beauty later claims you never cancelled.

Method 3: cancel by phone with Function Of Beauty

This method is slower but useful if you want to speak directly with a representative.

1. Call Function Of Beauty's US-based support line at +1-917-672-8608.
2. Note that this is a US number, so you may incur international calling charges from your Philippine phone provider. Consider using a VoIP app (WhatsApp, Viber, Google Meet) if your phone plan does not include international calls.
3. When you reach support, provide your account details and clearly state your request to cancel the subscription.
4. Ask the representative to email you a cancellation confirmation within the same call or immediately after.
5. Save that email confirmation to your computer and create a backup copy.

Phone support has a 24 to 72-hour response window depending on their operating hours. Since they are based in the United States, you may need to call during US business hours (typically 9 am to 5 pm US Eastern Time), which is late evening or night in the Philippines.

Your timeline and what happens after cancellation

Timing is critical when you cancel Function Of Beauty. Missing your cancellation deadline by even a few hours can result in a charge you did not authorize.

When you must cancel before your next billing date

Function Of Beauty requires that you cancel at least 48 hours before your next scheduled billing date. You can find your exact billing date by logging into your account and checking your subscription details or recent invoice. If today is the 10th and your billing date is the 12th, you have exactly 2 days to cancel before the charge hits your card.

If you cancel after the 48-hour window but before the actual charge, Function Of Beauty may still process your order. In that case, you will need to request a refund through email or phone, backed by your cancellation proof and DTI escalation if necessary.

At Tocancel, we recommend cancelling at least 5 to 7 days before your billing date to give yourself a safety buffer and to allow time for support to process your request without the time crunch.

What to expect in the days after you cancel

After you submit your cancellation, watch your bank account or credit card statement carefully for the next 7 to 10 days. You should NOT see another charge from Function Of Beauty. If a charge appears after your confirmed cancellation date, you have proof of unauthorized billing.

Function Of Beauty may send you a "we hate to see you go" email with a discount offer to re-subscribe. You can ignore this entirely. Do not click any links in these marketing emails because they sometimes re-activate dormant subscriptions.

Verify that your account dashboard shows "No Active Subscriptions" or "Cancelled" when you log back in. If the account still shows an active subscription after 3 days, contact support again with your cancellation confirmation and ask them to manually deactivate it.

Refunds and what you can recover

Function Of Beauty's refund policy is restrictive because products are personalized, but you have legal grounds to challenge unfair denials.

When Function Of Beauty will issue a refund

The company refunds unused, unopened products if you request a return within 30 days of delivery. However, because Function Of Beauty formulates products specifically for you, standard returns are rarely approved once you have taken delivery. Your best refund claim is when you cancel before a charge is processed. If the company charges you after your cancellation request, demand a refund of that specific charge immediately.

If Function Of Beauty refuses to refund an unauthorized charge, your next step is to contact your bank or credit card issuer and file a chargeback. A chargeback is a formal dispute where your financial institution investigates the charge. Provide your bank with your cancellation confirmation (email, screenshot, or reference number) to support your claim that the charge was unauthorized.

How to escalate a refund dispute to the DTI

If Function Of Beauty ignores your refund request or denies it without valid reason, file a formal complaint with the DTI Consumer Protection Group. Include copies of:

• Your cancellation request (email or screenshot)
• Function Of Beauty's response (or proof that they did not respond within 7 days)
• Your credit card or bank statement showing the unauthorized charge
• Any communication with support about the dispute

The DTI will contact Function Of Beauty on your behalf and request a refund. Many cases are resolved within 30 to 60 days. If Function Of Beauty fails to respond to the DTI, the regulator can escalate the matter further and issue penalties against the company.

Pricing overview and monthly cost breakdown

Understanding your costs helps you decide whether to cancel now or stay subscribed.

Your monthly subscription renews automatically on the same day each month. If your first order shipped on the 15th, your next charge will arrive on the 15th of the following month, and so on. Mark this date in your calendar and set a reminder for the 10th of each month so you never miss your cancellation window.

Common mistakes people make when cancelling

It is frustrating when you think you have cancelled but discover a surprise charge. These mistakes cause most cancellation failures, and they are all preventable.

Mistake 1: assuming cancellation is complete without confirmation

Many customers click "cancel" on the website and assume they are done. The truth is, you need written proof. If you do not receive a confirmation email within 15 minutes of cancelling through the dashboard, the cancellation may not have processed. Email support immediately and request a manual cancellation with a confirmation email.

Mistake 2: missing the 48-hour window before billing

Function Of Beauty's 48-hour rule is strict. If you cancel 24 hours before billing, your cancellation may not process in time. Always cancel at least 5 to 7 days before your billing date. This gives the company time to process your request and gives you a buffer if support is slow to respond.

Mistake 3: deleting confirmation emails or losing your proof

Your cancellation confirmation email is evidence. If Function Of Beauty later charges you and denies they received your cancellation, you need that email to prove your case to your bank or the DTI. Create a folder on your computer and label it "Function Of Beauty Cancellation." Save every email, screenshot, and document there. Back it up to cloud storage like Google Drive or Dropbox.

Mistake 4: not checking your bank statement after cancellation

Verification is your final safeguard. Check your credit card or bank statement 5 to 10 days after cancellation. If you see a charge from Function Of Beauty, you now have proof of unauthorized billing. Contact your bank immediately and file a chargeback with your cancellation confirmation as evidence.

Mistake 5: responding to "win-back" emails or discount offers

Function Of Beauty sends marketing emails after you cancel, sometimes with 30% discounts or free shipping offers. Never click links in these emails if you want to stay cancelled. Some companies' systems automatically re-activate subscriptions if you click certain links. Delete these emails or mark them as spam and move on.

Comparing your cancellation options

Each cancellation method has different speeds and levels of proof. Use this table to choose the best option for your situation.

We recommend using the online dashboard method first because it is instant and leaves a digital trail. Always save a screenshot. Then send an email to [email protected] the same day with your cancellation details and screenshot attached. This dual approach gives you the strongest proof if a dispute arises later.

What happens to your account after cancellation

After you cancel Function Of Beauty, your account does not disappear. Here is what you should expect.

Your account remains but inactive

Function Of Beauty keeps your account active indefinitely, even after cancellation. You can log in anytime to view your past orders, invoices, and quiz results. The company does this to make it easy for customers to re-subscribe later. You do not need to delete your account unless you want to remove your personal data completely.

How to fully delete your Function Of Beauty account

If you want to remove your personal information (name, email, address, payment details) from Function Of Beauty's servers entirely, you must request account deletion separately from cancellation. Send an email to [email protected] with the subject line "Request Account Deletion - [Your Name]." Ask them to delete all personal data associated with your account and to confirm the deletion by email.

This is a separate process from cancelling your subscription. Many customers cancel the subscription but leave the account open. If you do not request deletion, Function Of Beauty will retain your data indefinitely, and they may send you re-subscription offers by email for months or years.

Your cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself from hidden charges.

1. Log in to your Function Of Beauty account and locate your exact billing date.
2. Calculate your cancellation deadline: at least 48 hours before billing, but ideally 5 to 7 days.
3. Set a phone reminder for 7 days before your billing date.
4. Use the online dashboard to cancel your subscription.
5. Take a screenshot of the confirmation page and save it to a dedicated folder on your computer.
6. Look for a confirmation email from Function Of Beauty within 15 minutes. Save this email to your cancellation folder.
7. If you do not receive a confirmation email within 15 minutes, email [email protected] immediately with your dashboard screenshot attached.
8. Wait for Function Of Beauty's email confirmation of cancellation. Save this email.
9. Create a backup copy of all cancellation proof (screenshots and emails) and upload it to cloud storage.
10. Check your bank statement or credit card app 5 to 10 days after your cancellation confirmation. Verify that no new charge from Function Of Beauty appears.
11. If an unauthorized charge appears, contact your bank immediately and file a chargeback. Attach your cancellation confirmation as evidence.
12. If your bank denies the chargeback or Function Of Beauty refuses to refund, file a formal complaint with the DTI Consumer Protection Group with all your documentation.

Contact Function Of Beauty for cancellation

Function Of Beauty handles cancellations exclusively through email and phone. Here is the official contact information for Philippines-based customers.

Email support: [email protected]

Phone support: +1-917-672-8608 (US-based; may incur international calling charges)

Response time: 24 to 48 hours for email; 24 to 72 hours for phone

Online account portal: functionofbeauty.com (log in to your account to cancel via dashboard)

When you contact Function Of Beauty, always include your registered email address, account number, and cancellation request date. Request written confirmation of your cancellation by email. Keep copies of everything you submit and every response you receive.

Summary: take action now and protect your rights

Cancelling Function Of Beauty is straightforward once you know the process. Your consumer rights under the Consumer Act of the Philippines (Republic Act No. 7394) protect you from automatic renewal traps and hidden charges. You have the right to cancel without penalty, to demand refunds for unauthorized charges, and to escalate disputes to the DTI if Function Of Beauty refuses to cooperate.

The most important step is to act before your next billing date. Do not wait. Log into your account today, note your exact billing date, and set a reminder for 7 days before that date. Use the online dashboard to cancel if possible, take a screenshot, and save the confirmation email. If you encounter any delay or denial, email support immediately and request written confirmation. If Function Of Beauty ignores you or refuses to refund an unauthorized charge, file a complaint with the DTI Consumer Protection Group.

At Tocancel, we have helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Whether you are ending your Function Of Beauty subscription today or preparing to cancel in the future, Tocancel provides clear, step-by-step guidance backed by consumer law. Visit Tocancel (tocancel.com) to find additional resources, sample cancellation emails, and contact information for regulators in your area. Your right to cancel is non-negotiable. Exercise it with confidence.