Cancel Function Of Beauty: Step-by-Step Guide

How to cancel Function Of Beauty in malaysia without losing money

What is Function Of Beauty and why malaysians are signing up

Function Of Beauty is an online personalised beauty service that ships custom-made haircare and skincare products directly to your home through a subscription model. Instead of buying off-the-shelf products, you complete a personalisation quiz about your hair or skin type, and the company manufactures your formula to order, then sends it to you on a schedule you choose.

How the service works for malaysian customers

When you sign up, you answer detailed questions about your hair texture, scalp condition, or skin concerns. Function Of Beauty then creates a bespoke formula matched to your profile and charges your payment method every time your scheduled delivery arrives. The subscription continues until you actively cancel it, which is why many people who sign up for a trial find themselves charged months later without realising the recurring cycle has started.

For Malaysian buyers, this is a cross-border purchase. Prices display in US dollars, shipping takes longer than local beauty retailers, and customer support operates only via email at [email protected] with no published phone line or live chat. This distance matters when you need to cancel quickly or dispute a charge, because you are managing everything online with no local office to contact.

Pricing structure and the true cost of cancelling late

The advertised price for personalised haircare starts at around RM101.95 (USD 21.60) for subscribers and RM127.44 (USD 27.00) for one-time purchases. New subscribers often see a 20% discount on their first order, which is the hook that gets people to join. However, once that first order ships, the regular subscription price takes effect, and if you do not cancel before the next billing date, you will be charged again.

This means if you sign up to "try it once," you are actually signing up for a recurring subscription unless you proactively cancel within days of your first delivery. Many people discover this when a second charge appears on their bank statement without warning, which is why Tocancel exists to help you understand your cancellation rights and options.

Your consumer rights when cancelling a subscription in malaysia

What the consumer protection act 1999 says about subscriptions

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a distance contract (an online purchase) within 14 calendar days of receiving your goods, provided the seller has given you clear information about your cancellation rights before you paid. This is your statutory cooling-off period, and it applies to Function Of Beauty because it is an online sale delivered to Malaysia.

The law is clear: the seller must refund your money within 14 days of receiving your cancellation notice, minus any costs you incurred (such as return shipping, if you actually return the goods). If Function Of Beauty claims the custom formula is non-refundable, that clause does not override your Consumer Protection Act 1999 rights if the company did not clearly disclose those terms before checkout.

Your legal position in plain language

You have the right to know exactly what you are buying and what happens next. If you ordered one bottle expecting a one-time purchase and were automatically enrolled in a subscription, Function Of Beauty failed to get your informed consent to the subscription terms. This breach means you can cancel and claim a refund, even if the company says custom orders are non-refundable, because the non-refund clause cannot bind you to something you did not agree to.

If a charge goes through after you cancelled, you have the right to dispute it with your bank. You also have the right to complain to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), Malaysia's consumer enforcement agency, if Function Of Beauty refuses to honour your cancellation or refund request. This is your leverage if the company ignores your emails.

How to cancel Function Of Beauty step by step

Before you cancel: what to check and save

Do not cancel until you have gathered three critical pieces of information. These screenshots and records will protect you if a charge appears after cancellation.

1. Log in to your Function Of Beauty account and go to your subscription dashboard.
   • Take a screenshot showing your subscription status, the products in your current order, and the next scheduled delivery date.
   • Note the exact date your next order is scheduled to be charged.
2. Find and save your last order confirmation email and payment receipt.
   • Check your email inbox for messages from [email protected] showing the amount charged and the date.
   • Save these in a folder on your computer or phone for evidence.
3. Check which platform you used to subscribe.
   • Did you sign up on functionofbeauty.com directly, or through the iPhone App Store or Google Play?
   • Subscription cancellation differs slightly depending on the platform.

Cancel through the website

If you subscribed directly on Function Of Beauty's website, follow these steps to cancel your subscription before your next charge.

1. Log in to your account at functionofbeauty.com using your email address and password.
2. Navigate to "My Account" or "My Subscriptions" (the exact label may vary, but it will be in your account menu).
3. Click on the active subscription you want to cancel.
4. Select "Cancel Subscription" or "Manage Subscription," then confirm the cancellation.
   • The company may ask you why you are cancelling; you do not have to explain, but if you do, mention if you were unclear about the subscription terms.
5. Take a final screenshot showing the cancellation confirmation message or a new status that says "Cancelled" or "Inactive."
6. Save any confirmation email that arrives from [email protected] within 24 hours.

Cancellation through the website is the fastest route and gives you an immediate on-screen confirmation, which is why it is the preferred method.

Cancel a subscription from the apple app store

If you subscribed through the iPhone app, you must cancel through Apple's subscription settings, not the Function Of Beauty app itself.

1. Open the Apple Settings app on your iPhone.
2. Tap your name at the top, then select "Subscriptions."
3. Find "Function Of Beauty" in the list of active subscriptions.
4. Tap it, then select "Cancel Subscription."
   • You may be offered a discount to stay; you can decline this offer and proceed with cancellation.
5. Confirm the cancellation; Apple will show you the end date of your paid period.

Your subscription will remain active until the end of the billing period you have already paid for, but no further charges will occur after that date. Take a screenshot of the cancelled subscription screen for your records.

Cancel a subscription from google play

If you used the Android app, cancel through Google Play's subscription manager.

1. Open the Google Play app or visit play.google.com on a web browser.
2. Go to "Account" (top right menu), then select "Subscriptions."
3. Tap or click on "Function Of Beauty."
4. Select "Cancel Subscription" and confirm.
   • Google will also show the end date of your current paid period.
5. Screenshot the confirmation for your records.

Google Play subscriptions end on the last day of your paid cycle, and you will not be charged again after that date.

What happens after you cancel and how to protect yourself

Timeline: when your access stops and your refund arrives

Once you submit your cancellation, Function Of Beauty will stop sending new shipments on your next scheduled delivery date. However, you will retain access to your account and any products already delivered until your paid period ends. This is normal and does not mean your cancellation failed.

For refunds, the Consumer Protection Act 1999 requires the company to refund any money within 14 days of receiving your cancellation request. In practice, Function Of Beauty may refund only partial amounts if you have already received products, because the law permits deductions for goods delivered. To maximize your refund, cancel immediately if you have not yet received your first order.

Monitoring for charges after cancellation

Do not assume your cancellation worked just because you clicked the button. Function Of Beauty's payment processing can take 2-5 business days to stop, so watch your bank account closely for the next 10 days after you cancel. If a charge appears after your cancellation date, contact your bank or credit card issuer immediately and dispute it as an unauthorized recurring charge.

When disputing with your bank, explain that you cancelled the subscription on [date] and have proof (show them your cancellation screenshot). Your bank will often reverse the charge within 5-10 business days and may issue you a temporary credit while they investigate.

If you want a refund for products already received

Custom-made beauty products are typically non-returnable because they cannot be resold. However, if the formula caused an allergic reaction, arrived damaged, or did not match your order, you have the right to complain under the Consumer Protection Act 1999 and ask for a replacement or refund. Email [email protected] with photographs of any damage and a clear explanation of the problem.

If Function Of Beauty refuses, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) online at www.kpdnhep.gov.my or visit a nearby state office. Tocancel recommends documenting every email exchange with the company so you have evidence if you need to file a formal complaint.

Common mistakes people make when cancelling Function Of Beauty

Cancelling the wrong way and thinking you are done

Many people feel relieved the moment they see a cancellation button and assume the job is finished. The reality is harder: if you uninstall the app without cancelling the subscription first, your subscription continues and charges keep coming. Uninstalling the app does not cancel the underlying subscription; it only removes the app from your phone.

Similarly, if you cancel through the website but also have the app, you need to cancel in both places. Subscriptions are tied to your account, not the device, so make sure you cancel on every platform where you signed up.

Missing the 14-day cancellation window

Malaysia's Consumer Protection Act 1999 gives you 14 days from the date you receive goods to cancel and claim a full refund (cooling-off period). If you wait 20 days, you have lost this right unless you can argue the company did not clearly disclose the subscription terms before you paid.

Set a phone reminder the moment your first package arrives so you cancel within the window if you want to avoid charges altogether.

Not saving proof of cancellation

If a charge appears and you cannot show your bank a screenshot proving you cancelled, your dispute becomes much weaker. The company can claim you never cancelled, and without evidence, your bank may side with them. Always save the cancellation confirmation screen and any follow-up email from Function Of Beauty.

Pricing comparison: what you pay and what you can refund

Note: prices shown in Malaysian Ringgit (MYR) are approximate conversions from USD. The actual charge will depend on your bank's exchange rate at the time of transaction.

How tocancel helps you cancel Function Of Beauty and similar subscriptions

Why you need support when cancelling online subscriptions

Function Of Beauty operates on the premise that subscriptions are sticky: the longer you forget about the automatic charges, the more the company keeps. This is not dishonesty on their part; it is the business model. Many subscription companies make cancellation deliberately hard to find so that busy customers forget or give up trying.

Tocancel exists to flip this dynamic. Our guides walk you through every cancellation method so you know exactly where to click and what to expect. We translate the legal rights you have (like the 14-day cooling-off period under the Consumer Protection Act 1999) into plain instructions you can act on immediately. Tocancel has helped thousands of consumers cancel subscriptions they did not want and reclaim refunds they were owed.

What to do if Function Of Beauty ignores your cancellation request

If you have cancelled but a charge still appears, or if you email [email protected] and do not receive a response within 7 days, escalate the complaint formally. Tocancel recommends sending a follow-up email marked "Urgent: Cancellation Confirmation Required" and copying your bank or credit card issuer in a separate message explaining the situation.

If the company continues to ignore you or refuses to refund within 14 days, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) at www.kpdnhep.gov.my. Include copies of all emails, screenshots, and bank statements showing the unauthorised charges. Tocancel's guides help you prepare this documentation so your complaint carries weight.

Checklist: steps to cancel Function Of Beauty safely

• Take screenshots of your subscription dashboard showing the next scheduled delivery date and current products.
• Save your last three order confirmation emails from [email protected].
• Log in to your Function Of Beauty account (website, App Store, or Google Play depending on where you signed up).
• Navigate to your subscription settings and click "Cancel Subscription."
• Confirm the cancellation and take a screenshot of the confirmation message.
• Check your email for a cancellation confirmation within 24 hours.
• Monitor your bank account for 10 days to ensure no further charges appear.
• If a charge appears, dispute it with your bank within 60 days and reference your cancellation screenshots.
• If Function Of Beauty does not respond within 7 days, escalate to KPDNHEP or Tocancel for guidance on filing a formal complaint.

Contact information and next steps

Function Of Beauty customer support

Email: [email protected] (response time typically 2-5 business days)

Website: functionofbeauty.com (no phone line or live chat available for Malaysian customers)

Malaysian consumer protection resources

If Function Of Beauty refuses to cancel or refund, contact the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP):

• Website: www.kpdnhep.gov.my
• Online complaint form: Available at the KPDNHEP website under "Complaints"
• Local state office: Visit your nearest KPDNHEP office during business hours to file a formal complaint in person.

Get help from tocancel

Tocancel specialises in helping Malaysian consumers cancel subscriptions, claim refunds, and escalate complaints when companies do not cooperate. If you have cancelled Function Of Beauty and a charge still appears, or if you need help preparing a complaint to KPDNHEP, Tocancel provides step-by-step guidance tailored to your situation.

Visit Tocancel today to access cancellation guides for hundreds of online services, template complaint emails, and advice on your consumer rights under Malaysian law. Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their spending, and we are here to help you do the same.