Cancel Function Of Beauty: The Right Way

How to cancel Function Of Beauty from new zealand and reclaim your rights

Understanding Function Of Beauty and why cancellation matters

Function Of Beauty is a US-based customised haircare brand that formulates bespoke shampoos, conditioners and treatments based on your individual hair profile. You complete an online assessment about your hair goals, scent preferences and desired results, and the company manufactures a personalised product tailored to your specifications.

The subscription model works by setting up automatic recurring deliveries on a schedule you choose. Your account allows you to adjust, pause or cancel future shipments whenever you want. However, the critical point is timing: once Function Of Beauty has processed and billed your order, you cannot stop that shipment or recover the charge. Only upcoming scheduled deliveries fall within your cancellation window.

For New Zealand customers, understanding your rights and the correct cancellation pathway is essential. Function Of Beauty does not operate from a New Zealand address, which means your protections rest on New Zealand consumer law and the terms you agreed to when you signed up. Tocancel exists to guide you through this process clearly and confidently.

Why you should cancel Function Of Beauty

New Zealand customers choose to cancel Function Of Beauty for several common reasons. The formula may not suit your hair type after the first delivery, the product quality may fall short of expectations, or you may simply want to trial a different brand without ongoing subscription commitments. Budget changes, allergic reactions or a shift in your haircare priorities are equally valid grounds to stop your automatic charges.

Whatever your reason, you have the right to cancel without penalty, provided you follow the correct steps and act within your legal window.

How new zealand consumer law protects you

The Consumer Guarantees Act 1993 is your foundation. This law ensures that goods you purchase, whether customised or standard, must be of acceptable quality, safe and fit for purpose. If Function Of Beauty sends you a defective product, one that does not match your description or one that fails within a reasonable timeframe, you have the right to a refund, replacement or repair.

You also benefit from distance-selling protections under New Zealand's Consumer Law Reform Act. When you buy online from Function Of Beauty's US website, you have a 14-day cooling-off period from the date you receive your product. This means you can change your mind and request a refund within 14 days, even if the product works perfectly, as long as it remains unused and in its original sealed packaging.

Your legal position is strong: subscription charges do not override these protections, and Function Of Beauty cannot refuse a legitimate cancellation on the grounds that products are customised.

How subscription charges work with Function Of Beauty

Understanding your billing cycle helps you cancel at the right moment and avoid unexpected charges.

Subscription billing and renewal dates

When you set up a subscription with Function Of Beauty, you choose your delivery frequency, typically every 4, 8 or 12 weeks. The company bills your payment method automatically on the renewal date unless you cancel beforehand. Your account dashboard shows your next scheduled delivery date and the amount that will be charged.

The timing trap: if Function Of Beauty has already processed your payment and prepared your shipment, cancelling that same day may not stop the charge. Always cancel at least 3 to 5 business days before your next renewal date to ensure the charge does not go through.

Payment methods and billing disputes

Function Of Beauty accepts major credit and debit cards. If you dispute a charge through your bank (known as a chargeback), the company may flag your account as fraudulent and refuse future orders. For this reason, cancelling directly through your Function Of Beauty account is the cleaner approach than disputing charges after the fact.

If you cancel your subscription but Function Of Beauty continues to charge you, document the dates and amounts, then contact your bank to report unauthorised charges. You have the right to reverse these transactions under your bank's dispute resolution process.

Step-by-step cancellation guide

Follow these steps to cancel your Function Of Beauty subscription safely and ensure no further charges occur.

Cancelling through your online account

This is the fastest and most reliable method for New Zealand customers.

1. Log in to your Function Of Beauty account using your email address and password.
   • Go to functionofbeauty.com and click the "Log In" button in the top right corner.
   • If you have forgotten your password, click "Forgot Password" and follow the email reset link.
2. Navigate to your account settings or subscription management area.
   • Look for a menu option labelled "My Subscriptions", "Orders" or "Account Settings".
   • Select the subscription you wish to cancel.
3. Find the cancellation or pause option.
   • Function Of Beauty typically offers both "Pause Subscription" (temporary hold) and "Cancel Subscription" (permanent termination).
   • Choose "Cancel Subscription" if you do not plan to reorder.
4. Confirm your cancellation and note the confirmation number.
   • The system will ask you why you are cancelling; this feedback helps the company improve.
   • A confirmation email will arrive within minutes. Save this email as proof of cancellation.
5. Verify that your next renewal date no longer appears on your dashboard.
   • Log out and log back in to double-check that the subscription has been removed.
   • If the subscription is still listed, repeat the cancellation steps or contact support immediately.

Contacting Function Of Beauty by email or post

If you cannot access your account or the online cancellation fails, you can cancel by written request.

1. Compose a formal cancellation email or letter.
   • Include your full name, email address and the phone number associated with your account.
   • State clearly: "I request immediate cancellation of my Function Of Beauty subscription, effective today."
   • Include your subscription or order number if you have it.
   • Request written confirmation of cancellation.
2. Send your request to Function Of Beauty's customer service.
   • Email: [email protected]
   • Allow 2 to 3 business days for a response.
3. If email does not work, send a registered letter to:
   • Function Of Beauty, Inc. / Customer Service Department / United States (mailing address to be confirmed via their website or customer service)
   • Include the same details as your email.
   • Send via registered post so you have proof of delivery.
4. Follow up if you do not hear back within 5 business days.
   • Send a second email with a clear subject line: "URGENT: Cancellation Confirmation Required".
   • Reference your first request and the date you sent it.

Using tocancel for guided cancellation support

Tocancel simplifies the cancellation process by providing you with pre-drafted cancellation templates, timeline tracking and escalation support if Function Of Beauty does not respond. You upload your proof of cancellation, and Tocancel monitors your account to ensure no further charges occur. If a charge appears after your confirmed cancellation, Tocancel helps you dispute it with your bank and raises a complaint with the relevant consumer authority if needed.

Many New Zealand customers use Tocancel to cancel Function Of Beauty because it removes the guesswork and creates a paper trail that protects you if the company tries to reverse your cancellation or continue billing you.

Refunds and what to expect after cancellation

Your refund entitlements depend on whether you cancel before or after Function Of Beauty has processed your next shipment.

Refunds for cancelled shipments

If you cancel at least 3 to 5 business days before your renewal date, Function Of Beauty will not charge you for the next shipment. No refund is needed because the charge never went through. Your subscription simply terminates, and no further payments occur.

If you cancel after your renewal date but before your product ships, you are entitled to a full refund of that charge. Function Of Beauty should process this refund within 7 to 10 business days. Your bank may take an additional 2 to 3 business days to credit the money back to your account, depending on your bank's processing speed.

Refunds under the cooling-off period

If you received a Function Of Beauty product and cancelled your subscription within 14 days of delivery, you have a right to a cooling-off refund, provided the product remains unused and sealed. To claim this:

• Contact Function Of Beauty within 14 days of receiving the product.
• State clearly: "I am exercising my cooling-off right under New Zealand consumer law and request a full refund."
• Provide your order number and the date you received the product.
• Do not open or use the product. Keep the packaging intact.
• Function Of Beauty will provide a return address. Ship the product back at your own cost (unless the company was at fault for a defect).
• Once Function Of Beauty receives and inspects the unopened product, they will refund your money within 7 to 10 business days.

Refunds for faulty or mismatched products

If your Function Of Beauty product arrived defective, contaminated, or with a formula that does not match the custom quiz results you provided, you can claim a refund under the Consumer Guarantees Act 1993. This right is not limited to 14 days; you have a reasonable timeframe to identify and report the defect, typically 30 to 60 days. Tocancel recommends reporting defects in writing within 30 days of receipt, with photos of the product and its packaging as evidence.

You should not need to pay return postage for a defective product. Function Of Beauty should either reimburse your return costs or arrange to collect the item at no cost to you.

What happens after you cancel

Cancelling your subscription is only the start. Take these steps to protect yourself and ensure the cancellation sticks.

Monitoring your account and bank statements

After cancellation, keep a close eye on your bank statements for the next 4 to 6 weeks. Occasionally, companies continue to charge subscriptions by mistake or deliberately if they do not process cancellation requests properly. If you spot a Function Of Beauty charge after your confirmed cancellation date, report it immediately to your bank as an unauthorised transaction.

Check your Function Of Beauty account at least once a week for the first month. Log in and confirm that your subscription no longer appears on your dashboard and that no new renewal dates are listed.

Keeping your cancellation records

Save every piece of evidence related to your cancellation:

• Screenshot of the cancellation confirmation from your account or the confirmation email Function Of Beauty sends you.
• A record of the date and time you cancelled, including the confirmation number if provided.
• Copies of any emails you sent to Function Of Beauty requesting cancellation.
• Copies of Function Of Beauty's responses confirming cancellation.
• Bank statements showing no charges after your cancellation date.

Store these records securely for at least 12 months. If a dispute arises, these documents prove you cancelled on time and give you legal leverage.

If charges continue after cancellation

If Function Of Beauty charges you after you have cancelled:

1. Contact your bank immediately and report the charge as unauthorised.
   • Provide your bank with your cancellation confirmation email and screenshot.
   • Request a chargeback or refund within your bank's dispute window (usually 60 to 120 days).
2. Email Function Of Beauty's support team with a formal complaint.
   • Reference your cancellation date and confirmation number.
   • State that you have disputed the charge with your bank.
   • Demand an explanation and immediate refund.
3. If Function Of Beauty does not respond within 5 business days, escalate to the Commerce Commission.
   • The Commerce Commission is New Zealand's consumer protection authority and can investigate misleading or unfair billing practices.
   • Lodge a complaint at comcom.govt.nz.

Do not give up. Many unauthorised charges are reversed when you follow this escalation path consistently.

Your consumer rights under new zealand law

Function Of Beauty is bound by New Zealand consumer protection law, even though it is a US-based company selling to you online.

The consumer guarantees act 1993

This Act guarantees that goods you purchase must be of acceptable quality, safe and fit for their intended purpose. For customised haircare products, "acceptable quality" means the formula must work as described in your custom quiz, must not damage your hair, and must remain stable and safe throughout a reasonable storage period.

If your Function Of Beauty product fails to meet these standards, you can demand:

• A full refund, or
• Replacement with a corrected formula, or
• A repair or adjustment of your formula at no cost.

The company cannot refuse these remedies simply because you customised the product. Customisation does not remove your legal protections.

The consumer law reform act and distance selling

Because you buy from Function Of Beauty online rather than in a physical store, you benefit from a 14-day cooling-off period. This applies even to customised products, provided you have not used them or opened the sealed packaging.

This law also requires Function Of Beauty to provide clear terms and conditions before you complete your purchase, including cancellation and refund policies. If the company's cancellation policy contradicts your legal rights under the Consumer Guarantees Act, your legal rights take priority.

Your legal position in plain language

Function Of Beauty cannot lock you into a subscription without offering you a clear exit route. If the company makes cancellation difficult, hides cancellation options, or refuses to acknowledge your cooling-off rights, they are breaching New Zealand consumer law. You have the right to escalate complaints to the Commerce Commission, and you may be entitled to compensation for losses caused by their non-compliance.

Common mistakes to avoid when cancelling

Cancelling a subscription feels straightforward, but small errors can leave you vulnerable to ongoing charges and lost refunds. Here are the pitfalls New Zealand customers encounter most often.

Mistake 1: cancelling too late in your billing cycle

If you cancel within 1 to 2 days of your renewal date, Function Of Beauty may have already processed your payment and prepared your shipment. You will not be able to stop that charge. Always cancel at least 3 to 5 business days before your scheduled renewal date to guarantee the charge does not go through.

Set a phone reminder 7 days before your next renewal date so you do not miss the cancellation window.

Mistake 2: pausing instead of cancelling

The "Pause Subscription" option temporarily holds your deliveries, usually for 1 to 3 months, but your subscription remains active. After the pause ends, automatic charges resume. If you do not intend to reorder from Function Of Beauty, select "Cancel Subscription" instead. Pausing is only appropriate if you plan to restart your subscription later.

Mistake 3: not keeping cancellation confirmation

If you cancel but do not save the confirmation email or screenshot, you have no proof if Function Of Beauty continues to charge you or claims you never cancelled. Always take a screenshot of the cancellation confirmation page and save the email Function Of Beauty sends you. These become critical evidence if you need to dispute a charge or file a complaint.

Mistake 4: assuming a cancellation email is final

Sending a cancellation request by email is not instant. Allow at least 2 to 3 business days for Function Of Beauty to respond. If your renewal date is within that window, cancel through your online account instead of relying on email, which may not be processed in time.

Mistake 5: not checking your bank statement after cancellation

Some customers cancel successfully but never check whether charges continued afterward. By the time they notice, months of unauthorised charges have piled up. Check your bank statement weekly for 6 weeks after cancellation. If a Function Of Beauty charge appears, report it to your bank immediately, providing your cancellation confirmation as evidence.

Pricing overview for new zealand customers

Understanding Function Of Beauty's pricing helps you calculate your savings and assess whether to cancel.

If you are spending $840 to $1,200 per year on a Function Of Beauty subscription and are unhappy with the results, cancelling saves you this ongoing expense immediately.

Addressing cancellation traps and misleading practices

Some subscription companies deliberately make cancellation difficult to boost retention and revenue. Tocancel advocates for transparent, frictionless cancellation, and we want you to recognise if Function Of Beauty is using unfair practices.

Trap 1: hidden or buried cancellation options

If Function Of Beauty makes you hunt through multiple menus to find a cancellation button, or if the button is not clearly labelled, that is a potential unfair practice. Cancellation should be as easy as sign-up. If you struggle to find the cancellation option in your account dashboard, email [email protected] directly and ask them to confirm your cancellation in writing. This creates a paper trail and signals that their interface is not user-friendly.

Trap 2: mandatory cancellation fees or restocking charges

Function Of Beauty should not charge you a fee to cancel your subscription. If the company tries to collect a "cancellation fee" or "restocking charge", refuse it and report this to the Commerce Commission. Such fees are unfair contract terms under New Zealand consumer law.

Trap 3: requiring you to call a phone line to cancel

Some companies force you to call customer service instead of offering online or email cancellation, hoping you will change your mind or give up. You have the right to cancel in writing (email or post). If Function Of Beauty insists on a phone-only cancellation policy, email [email protected] with your cancellation request and ask for written confirmation. This bypasses the phone call requirement and gives you documented proof.

Trap 4: charging after you cancel

If Function Of Beauty continues to charge you after your confirmed cancellation, this is a breach of consumer law. Do not accept the company's excuses. Report it to your bank as an unauthorised transaction, and lodge a formal complaint with the Commerce Commission. Tocancel can guide you through this dispute process and help you gather the evidence needed to win your case.

Comparing Function Of Beauty with alternative haircare options

Before you cancel, consider whether another haircare approach might better suit your needs and budget.

If you cancelled because Function Of Beauty is too expensive, pharmacy-range brands offer good value. If customisation is important but the subscription model feels restrictive, consider buying one-off Function Of Beauty products instead of subscribing, or try a more affordable customised brand.

Keeping or cancelling: your checklist

Use this checklist to decide whether to cancel Function Of Beauty or keep your subscription.

If you have ticked more "cancel now" boxes than "keep" boxes, proceed with cancellation today using the step-by-step guide earlier in this article.

Escalation and next steps if Function Of Beauty refuses to cooperate

Most cancellations succeed on the first attempt. However, if Function Of Beauty ignores your cancellation request or continues to charge you, escalate formally.

Step 1: send a formal written complaint

Email [email protected] with the subject line "FORMAL COMPLAINT: Subscription Cancellation Not Processed". Include:

• Your full name, account email and phone number.
• Your subscription number and order history.
• The date you first requested cancellation.
• Screenshots of your cancellation request and any confirmation you received.
• A clear statement: "I cancelled my subscription on [date] and expect no further charges. If charges continue, I will file a complaint with the Commerce Commission and dispute the charges with my bank."
• Request a response within 5 business days with confirmation that your cancellation has been processed and no future charges will occur.

Send this email and keep a copy for your records.

Step 2: contact the commerce commission

If Function Of Beauty does not respond within 5 business days or refuses to acknowledge your cancellation, lodge a formal complaint with the Commerce Commission at comcom.govt.nz. Provide:

• Your cancellation proof and Function Of Beauty's non-response.
• Bank statements showing unauthorised charges after your cancellation date.
• Evidence of your attempts to resolve the issue directly with the company.

The Commerce Commission can investigate unfair billing practices, misleading cancellation policies and non-compliance with consumer protection law. They have authority to force Function Of Beauty to refund you and remedy their practices.

Step 3: dispute the charges with your bank

Simultaneously, contact your bank and report all Function Of Beauty charges after your confirmed cancellation date as unauthorised transactions. Provide your cancellation confirmation and the Commerce Commission complaint reference. Your bank can reverse the charges and may freeze Function Of Beauty's ability to charge your card again.

Step 4: use tocancel for persistent disputes

If you remain stuck after these steps, Tocancel can escalate on your behalf. We track your case, maintain all communication records and escalate to regulatory authorities if needed. Tocancel has helped thousands of consumers cancel uncooperative subscriptions and recover wrongful charges. Contact Tocancel today if Function Of Beauty is ignoring your cancellation requests.

Summary: take control of your Function Of Beauty subscription

Cancelling Function Of Beauty is your right, and you have multiple legal protections backing you. The Consumer Guarantees Act 1993 and the Consumer Law Reform Act give you the power to cancel, demand refunds and escalate complaints to the Commerce Commission if the company refuses to cooperate.

Cancel through your online account at least 3 to 5 business days before your renewal date to prevent unwanted charges. Keep all cancellation confirmations and monitor your bank statement for 6 weeks afterward. If Function Of Beauty continues to charge you after cancellation, report it to your bank immediately and file a complaint with the Commerce Commission.

You do not need to accept a subscription that does not work for you. Function Of Beauty's customisation and quality promise matter only if they deliver results you are happy with. If they do not, cancellation is straightforward when you follow the steps in this guide.

Tocancel simplifies the entire process. We provide cancellation templates, track your timeline and escalate disputes when companies refuse to respect your rights. Tocancel has helped thousands of New Zealand consumers cancel Function Of Beauty and other stubborn subscriptions, recover refunds and stop unauthorised charges. If you need support navigating your cancellation, Tocancel is here to back you every step of the way.

Contact information for Function Of Beauty cancellation

Use these channels to contact Function Of Beauty and confirm your cancellation:

• Email: [email protected]
• Online account: Log in at functionofbeauty.com and navigate to "My Subscriptions" to cancel directly.
• Mailing address for cancellation by post: Contact Function Of Beauty via email to request their current postal address, as they do not maintain a dedicated New Zealand office. Always send registered post for proof of delivery.

For disputes or escalations involving Function Of Beauty, contact the Commerce Commission of New Zealand:

• Website: comcom.govt.nz
• Email: [email protected]
• Phone: 0800 943 600 (toll-free in New Zealand)

Document your case with screenshots, emails and bank statements before you lodge a complaint. The Commerce Commission uses this evidence to investigate unfair billing and consumer protection breaches.