Cancel Novelink: The Right Way to Stop Charges

How to cancel Novelink and reclaim control of your reading subscriptions

Why Novelink cancellation matters and what you need to know

Novelink is a subscription-based reading app offering over 10,000 digital fiction titles across romance, fantasy, werewolf, CEO, mafia, and LGBTQ+ genres. The service promises unlimited access with 400 new releases added each week. However, the subscription renews automatically every 7, 30, or 365 days, and Novelink deliberately hides its cancellation process inside buried settings.

Many readers in the Philippines discover the hard way that Novelink charges automatically unless you cancel before the renewal date. Customer support operates only Monday to Friday, 8:00 AM to 5:00 PM, and the app contains no obvious cancel button. At Tocancel, we've documented dozens of complaints from Philippine users who were charged repeatedly after attempting to cancel through the app alone.

The reality: you have the legal right to cancel. As a consumer in the Philippines, the Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices and gives you the power to demand refunds for unauthorised charges. This guide walks you through every cancellation method, shows you how to document your actions, and explains what to do if Novelink refuses your refund request.

Your legal position on auto-renewal subscriptions

Under the Consumer Act of the Philippines, subscription services must provide a clear, accessible cancellation mechanism. You have the right to cancel at any time without penalty. If Novelink charges you after you've attempted cancellation, that charge is potentially unauthorised. You can file a complaint with the Department of Trade and Industry (DTI) if the company fails to refund you or ignores your cancellation request. Tocancel recommends documenting every cancellation attempt so you have evidence if you need to escalate.

Why you might want to cancel Novelink

You might cancel Novelink because the app continues charging after your free trial ended, you've exhausted the stories you wanted to read, you prefer another reading platform, customer support failed to help you, or you simply can't afford the subscription anymore. Whatever your reason, cancellation is your consumer right under Philippine law.

Novelink pricing and subscription plans in the philippines

Understanding your current plan and its renewal date helps you cancel at the right time and strengthens any refund request you make.

Critical tip: Trial offers often display US dollar pricing that doesn't match the peso amount charged at checkout. Before you confirm any subscription, screenshot the exact amount in Philippine pesos shown on your payment screen. Store these screenshots in a dedicated folder on your phone or cloud drive labelled "Novelink Cancellation Evidence". This proof becomes essential if you need to request a refund or file a complaint with Tocancel's recommended escalation channels.

Methods to cancel your Novelink subscription

Novelink allows cancellation through three primary channels: the mobile app itself, the payment platform (Apple App Store or Google Play Store), and direct contact with customer support. The method you choose depends on where you originally purchased your subscription.

Cancel Novelink through the app settings

Cancelling directly within Novelink is the fastest method if you act before your renewal date. Follow these steps:

1. Open the Novelink app on your mobile device.
2. Tap the profile icon or menu button (usually located at the bottom right or top left of your screen).
3. Navigate to "Settings" or "Account".
4. Look for "Subscription", "My Subscription", "Billing", or "Manage Subscription".
5. Select "Cancel Subscription" or "Unsubscribe".
   • If the option appears greyed out or unavailable, move to the Apple App Store or Google Play Store method instead.
6. Novelink may ask why you're cancelling; select the reason that applies to you.
7. Tap "Confirm Cancellation" when prompted.
8. Screenshot the confirmation message showing the cancellation date and time.
9. Exit the app and wait 30 seconds, then reopen it to verify your subscription status shows "Cancelled".

If you cannot find the subscription settings within Novelink, your cancellation option may be locked behind the payment platform instead. Move directly to the Apple App Store or Google Play Store method and skip the in-app approach.

Cancel through apple app store (iPhone and iPad)

If you purchased your Novelink subscription through Apple, you must cancel through the App Store itself, not within the Novelink app. Apple handles the billing for all in-app subscriptions on iOS devices. Follow these steps:

1. Open the Apple App Store app.
2. Tap the profile icon at the top right of the screen.
3. Select "Subscriptions".
4. Find and tap "Novelink" in the list of active subscriptions.
5. Tap "Manage Subscription".
6. Tap "Cancel Subscription" or "Edit Subscription".
   • You may see options to downgrade, pause, or cancel; select "Cancel".
7. Choose a reason for cancellation from the dropdown menu.
8. Confirm your cancellation when prompted.
9. Take a screenshot of the confirmation page showing "Subscription Cancelled" and the effective cancellation date.
10. Note the date Apple shows as the final access date; you retain access until that date at no further charge.

Apple typically shows the cancellation effective immediately, meaning your access ends at the end of your current billing period. You will not be charged again after that date.

Cancel through google play store (Android devices)

If you purchased Novelink on an Android phone or tablet, Google Play Store manages your subscription billing. Cancellation through Google Play is your required method. Follow these steps:

1. Open the Google Play Store app.
2. Tap the profile icon at the top right.
3. Select "Payments and subscriptions" or "Manage subscriptions".
4. Tap "Subscriptions".
5. Find and tap "Novelink".
6. Tap "Cancel Subscription".
   • Google may display a retention offer or discount; decline this if you wish to cancel.
7. Select a cancellation reason from the provided options.
8. Confirm cancellation when prompted.
9. Screenshot the final confirmation showing "Subscription Cancelled" and the date your access ends.
10. Return to the Google Play Store after 2 minutes and re-check the subscription status to confirm it now shows "Cancelled".

Google Play typically processes cancellations immediately, and your access continues until the end of your paid billing period.

Cancel by contacting Novelink customer support

If the app or payment platforms will not let you cancel, contact Novelink support directly. This method also creates a documented record of your cancellation request. Use this approach:

1. Open the Novelink app and navigate to "Settings" or "Help".
2. Look for "Contact Support", "Email Support", or "Customer Service".
3. Compose an email with the subject "Cancellation Request - [Your Account Email Address]".
4. Include these details in your email:
   • Your full account email address as it appears in Novelink.
   • Your current subscription plan (Weekly, Monthly, or Yearly).
   • The date you subscribed or when your current renewal occurs.
   • A clear statement: "I request immediate cancellation of my Novelink subscription, effective immediately."
   • Attach a screenshot of your current subscription status from the app or payment platform.
5. Send the email and note the date and time you sent it.
6. Expect a response within 1 to 2 business days; Novelink support operates Monday to Friday, 8:00 AM to 5:00 PM (Philippines time).
7. Once support confirms your cancellation, screenshot the confirmation email and save it with your other cancellation evidence.

Customer support email provides a written record of your cancellation request, which becomes critical if you later need to dispute a charge or escalate to Tocancel's recommended authorities.

What happens immediately after you cancel Novelink

Cancellation takes effect differently depending on your method and payment platform. Understanding what to expect prevents confusion and alerts you to unauthorised charges.

Your access after cancellation

Once you cancel Novelink, you retain full access to all titles until the end of your current billing period. If you cancelled a Weekly Pack on day 3 of your 7-day period, you have 4 more days of access at no additional charge. No further charges occur after your paid period ends. After the billing period expires, your account displays a "Subscription Expired" message, and you can only read free content or chapter previews. You do not lose your reading history or bookmarks; if you resubscribe later, your account remains intact.

Verify your cancellation status immediately

Do not assume cancellation is complete based on a single confirmation. Within 24 hours of cancelling, take these verification steps:

1. Reopen the Novelink app and navigate back to your subscription settings.
2. Confirm the subscription status shows "Cancelled" or "No Active Subscription".
3. Check your payment platform (Apple App Store or Google Play Store) and verify Novelink no longer appears in your active subscriptions list.
4. Review your payment method (credit card or bank account) and confirm no pending charges appear for Novelink.
5. Check your email for a cancellation confirmation from Novelink or your payment platform; if you do not receive one within 48 hours, contact support again.

Screenshot all verification confirmations and store them with your earlier cancellation screenshots. Tocancel recommends keeping this evidence file for at least 6 months after cancellation.

Requesting a refund for unauthorised Novelink charges

If Novelink charged you after you cancelled, or you were charged for a trial you did not authorise, you have the right to request a refund under Philippine consumer law.

Request a refund directly from Novelink

Your first step is to request a refund directly from Novelink support. Include specific details and evidence:

1. Compose an email with the subject "Refund Request - Unauthorised Charge on [Date]".
2. Include:
   • Your account email address.
   • The exact date of the charge you dispute (e.g., "15 November 2024").
   • The amount charged in Philippine pesos.
   • A description of why you believe the charge was unauthorised (e.g., "I cancelled my subscription on 10 November 2024 but was charged on 15 November 2024" or "I never authorised this free trial conversion").
   • Screenshots of: your cancellation confirmation, your payment statement showing the disputed charge, and your subscription status before and after cancellation.
3. Send the email and save the timestamp.
4. Expect a response within 3 to 5 business days.
5. If Novelink approves your refund, ask for written confirmation of the refund amount and the date it will appear in your account.
6. If Novelink refuses or does not respond within 7 days, proceed to escalation.

Document every email exchange in a dedicated folder. These communications become your evidence if you escalate to the Department of Trade and Industry or your bank.

Dispute the charge with your bank or payment provider

If Novelink refuses your refund request or does not respond within 7 days, you can dispute the charge with your bank or payment card issuer. This process, called a "chargeback" or "dispute," allows your bank to recover the money on your behalf. Follow these steps:

1. Contact your bank or credit card company by phone, online banking, or in-person.
2. Explain that you dispute a charge from Novelink dated [charge date] for the amount [amount in PHP].
3. State the reason clearly: "I cancelled this subscription before the charge date, but was charged anyway" or "This was an unauthorised trial conversion."
4. Provide all screenshots and documentation: cancellation confirmation, payment evidence, cancelled subscription status, and Novelink's refusal or non-response email.
5. Your bank will open a dispute investigation and typically recover the money within 10 to 30 business days.
6. Keep records of the dispute case number and investigation timeline for your records.

Your bank takes these disputes seriously because consumer protection is a core banking responsibility in the Philippines.

File a complaint with the department of trade and industry

If your bank's dispute is unsuccessful or Novelink's charges continue despite cancellation, you can file a formal complaint with the Department of Trade and Industry (DTI), the government agency that enforces the Consumer Act of the Philippines. Tocancel recommends this step if the company has refused to refund you or acknowledge your cancellation. Here's how:

1. Visit the DTI website (www.dti.gov.ph) or contact your local DTI office.
2. File a complaint under the Consumer Act of the Philippines (Republic Act No. 7394), citing unfair subscription practices and unauthorised charges.
3. Provide:
   • Your full name and contact information.
   • Novelink's company name and contact details.
   • A detailed description of what happened (cancellation dates, charge dates, amounts).
   • All screenshots, emails, and bank statements as evidence.
   • Copies of your cancellation request and Novelink's response (or non-response).
4. The DTI will investigate your complaint and attempt to resolve it through mediation or enforcement action.
5. Keep your DTI complaint reference number and follow up with the assigned investigator monthly.

The DTI has authority to order Novelink to refund unauthorised charges and impose penalties for violations of consumer law.

Common mistakes that prevent successful Novelink cancellation

Many readers cancel Novelink but still face charges because they missed a critical step. These mistakes are easy to avoid once you know what to look for.

Mistake 1: cancelling in the wrong place

The most common error is cancelling within the Novelink app when your subscription is actually managed by Apple App Store or Google Play Store. If you purchased through the app store, you must cancel there, not in Novelink itself. Cancelling in the app does not stop App Store or Google Play charges. Always verify which payment platform owns your subscription by checking your payment method's statement and your app store account. Tocancel recommends cancelling in both locations to be absolutely certain.

Mistake 2: not screenshotting your cancellation confirmation

Without a screenshot of your cancellation confirmation showing the date and time, Novelink can claim you never cancelled. Your screenshot is your only proof. Capture the full screen, including the date stamp at the top of your device, and save it immediately. Do not assume you can retrieve the confirmation later; support pages often disappear or update after cancellation.

Mistake 3: cancelling in the days before renewal, then assuming it worked

If you cancel on day 6 of a 7-day subscription, Novelink may still charge you on day 7 because the charge was already scheduled. Once a charge is scheduled in the app store system, cancellation prevents the next renewal but may not stop the imminent one. If you're charged after cancellation, dispute that specific charge with your bank immediately; it is unauthorised.

Mistake 4: ignoring unread confirmation emails

If you request cancellation via customer support, always check your spam or promotions folder for a response. Support confirmation emails sometimes land outside your main inbox. If you do not receive confirmation within 48 hours, send a follow-up email and request explicit written confirmation of cancellation. A lack of confirmation is not proof of cancellation.

Mistake 5: not monitoring your bank account after cancellation

System delays can cause charges to appear 3 to 5 days after cancellation. Monitor your bank account daily for the first week after cancelling. If an unauthorised charge appears, act immediately and begin the refund request process outlined in this guide. The sooner you report the charge, the faster your bank can investigate.

Step-by-step checklist for cancelling Novelink

Use this checklist to ensure you have completed every critical step and have documented your cancellation thoroughly.

When to escalate: knowing your consumer rights in the philippines

You have strong consumer protections under Philippine law. The Consumer Act of the Philippines (Republic Act No. 7394) prohibits unfair or deceptive subscription practices and guarantees your right to cancel any subscription at any time. If Novelink ignores your cancellation request or refuses to refund unauthorised charges, you have legal grounds to escalate.

Your legal position as a philippine consumer

The Consumer Act grants you these specific rights: the right to clear, truthful information about subscription terms and cancellation procedures; the right to cancel without penalty or hidden fees; the right to a refund for unauthorised charges; and the right to seek damages if the company's conduct caused you financial harm. The DTI and the National Privacy Commission (for data concerns) are the government bodies that enforce these rights. At Tocancel, we believe every reader should know that you are not obligated to continue paying a subscription that charges you unfairly or ignores your cancellation.

Escalation timeline

Follow this timeline if Novelink does not resolve your cancellation or refund request:

1. Days 1-3: Attempt in-app or app store cancellation; take screenshots.
2. Days 4-7: If charges continue, contact Novelink customer support with written cancellation request.
3. Days 8-14: If no response or refusal, dispute the charge with your bank.
4. Days 15-30: If the bank dispute is denied or Novelink's charges persist, file a complaint with the DTI.
5. Days 31 and beyond: Follow up with the DTI monthly until resolution.

Do not delay escalation. The sooner you report an unauthorised charge, the stronger your case and the faster your resolution.

Novelink contact information and cancellation address

Contact Novelink directly for support or to submit a cancellation request in writing. The company is registered as Novelink, Inc., an importer based in Pasig. For cancellation inquiries, use the in-app support channel or the contact method listed under "Help" within the Novelink app. Customer support hours are Monday to Friday, 8:00 AM to 5:00 PM (Philippines time). If the app does not provide a direct email address, request one through the in-app support form and keep the reference number for your records.

For escalation, file a complaint with the Department of Trade and Industry (DTI) at www.dti.gov.ph or contact your local DTI office.

Take action now and reclaim your reader freedom

Cancelling Novelink is straightforward once you know the correct method for your payment platform and you document every step. You have the legal right to cancel at any time, and you are entitled to a refund for any unauthorised charges. Follow the steps in this guide, screenshot your confirmations, and escalate immediately if the company refuses to honour your cancellation or refund request. Tocancel has helped thousands of consumers cancel unfair subscriptions and recover their money by knowing their rights and acting with confidence. Your reading experience should be on your terms, not Novelink's automatic renewal terms. Take control today, and if you need support navigating the process, Tocancel is here to help you every step of the way.