Cancel Noveloom: The Right Way

How to cancel Noveloom and protect your philippine peso: a complete rights guide

What you need to know about Noveloom

Noveloom is a subscription-based reading app that delivers serialized digital fiction to your phone in the Philippines. The service charges you by the week, month, or year for unlimited access to its growing library of stories. Understanding how Noveloom works before you cancel is your first step toward taking back control of your money.

How Noveloom charges you

The app operates on a recurring subscription model with no one-time purchase option. You pay upfront for a billing period, and the charge renews automatically unless you actively cancel before the renewal date. Noveloom's verified pricing on the Philippine App Store shows four active plans that you should know about:

The weekly plan carries the highest risk: if you forget to cancel for just 7 days, another ₱799.00 charge hits your payment method instantly. Noveloom also operates a coin or chapter-unlock system outside the VIP subscription, which can nudge you toward the recurring plan faster than you expect. Many cancellation complaints from Philippine users start because they believed they made a small purchase, then realised that continuous reading requires the monthly or yearly membership.

Why transparency is thin with this service

Noveloom does not publish company details like founding year, headquarters, or parent company on its public pages. The cancellation process is also not clearly spelled out on the website itself, which is why many users feel trapped after signing up. The official support email is [email protected], but there is no published phone number, live chat, or stated support response time. At Tocancel, we believe you deserve clear information before you commit to any subscription, and Noveloom's lack of upfront transparency is a red flag worth noting.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices, and you can use it as a powerful lever if Noveloom refuses to cancel or refund you.

What the law requires Noveloom to do

The Consumer Act mandates that any business selling subscriptions must provide you with clear, written terms before you pay. Those terms must include the renewal date, the exact amount you will be charged, how to cancel, and the consequences of not canceling. If Noveloom does not give you this information upfront, the company is already in breach of the law.

You also have the right to cancel within a reasonable period if the service does not match the description. If Noveloom charges you without delivering the access you paid for, or if the renewal process is deliberately hidden, you can file a complaint with the Department of Trade and Industry (DTI) and request a full refund. This is your legal position: the law is on your side.

How to escalate if Noveloom ignores you

If the company does not respond to your cancellation request within 14 days, or if they refuse to refund an unauthorised charge, you can escalate to the DTI Consumer Complaint Center. The DTI has jurisdiction over unfair trade practices and can compel Noveloom to refund you. Tocancel recommends documenting every email you send to [email protected] and saving the timestamp and subject line. That paper trail is your evidence if you need to escalate to the DTI.

How to cancel Noveloom step by step

Cancelling Noveloom requires you to act through your app store account, since the app does not manage subscriptions directly. Follow these steps based on your device type to stop the recurring charge immediately.

Cancel Noveloom on iOS devices

If you subscribed through the Apple App Store, you must cancel through your iPhone or iPad settings, not inside the app itself.

1. Open the Settings app on your iOS device.
2. Scroll down and tap on your name at the top of the screen.
3. Tap Subscriptions.
4. Find and tap Noveloom in the list of active subscriptions.
5. Tap Cancel Subscription and confirm your choice.
6. You will see a confirmation message: "Subscription cancelled". Take a screenshot of this screen for your records.
7. Check your email for a cancellation confirmation from Apple. Keep this email as proof.

Your access to Noveloom continues until the end of your current billing period. After that date, you lose access to the VIP library and cannot renew the subscription unless you manually re-subscribe.

Cancel Noveloom on android devices

If you subscribed through Google Play, you cancel within the Google Play app on your device.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Tap Manage subscriptions.
4. Find and tap Noveloom.
5. Tap Cancel subscription.
6. Choose your reason for cancelling from the dropdown menu.
7. Tap Continue to cancel and then Confirm cancellation.
8. You will see a message confirming the cancellation. Screenshot this for your records.

Your subscription ends at the close of your current billing cycle. Google Play sends a cancellation confirmation email to your registered account address within 24 hours.

Contact Noveloom support directly

If you cancel through your app store but the charge still appears on your next billing date, or if you have trouble accessing the settings menu, contact Noveloom support directly to request manual cancellation and a refund of erroneous charges.

• Email: [email protected]
• Subject line: "Cancellation Request for Noveloom Subscription"
• Include your full name, account email, the date you attempted to cancel, and a screenshot of your cancellation confirmation from your app store.
• Request a full refund if you were charged after the cancellation date, and provide proof of the charge date.

Expect a response within 14 days. If you do not hear back within this timeframe, escalate to the DTI Consumer Complaint Center using the contact details in the escalation section below.

What to do after you cancel Noveloom

Cancelling Noveloom is only the beginning. You must verify that the cancellation took effect and monitor your payment method for any unexpected charges.

Verify the cancellation worked

After you cancel, log into your Apple Account or Google Play account and check the Subscriptions section again. Noveloom should no longer appear in your active subscriptions list. If it still shows as active, the cancellation did not go through, and you need to repeat the steps or contact support immediately.

Check your credit card or mobile billing statement on the day your subscription was due to renew. If Noveloom charged you after the cancellation date, you have grounds to request a refund under the Consumer Act of the Philippines. Do not ignore a charge you did not authorise.

Claim a refund if you were wrongly charged

If Noveloom charged you after you cancelled, or if you cancelled within 14 days of your first charge, you may qualify for a refund under Philippine consumer law.

• Email [email protected] with the subject line "Refund Request for Unauthorised Charge" and include your transaction date, the amount charged, and proof that you cancelled before the renewal date.
• Request the refund in writing so you have a record of your claim.
• If Noveloom does not refund you within 30 days, file a complaint with the DTI Consumer Complaint Center (see escalation section below).
• At Tocancel, we know that pursuing a refund takes patience, but you have the right to your money back if the company broke the law.

Common mistakes that trap you in recurring charges

Many Noveloom users cancel their subscription in the app itself, not realising that the app does not handle subscription management. This is one of the most frustrating traps, and you are not alone if it has happened to you.

Mistake 1: cancelling inside the Noveloom app instead of your app store

The Noveloom app has a settings or account section, but cancelling there does nothing. The subscription lives in your Apple Account or Google Play Account, not in Noveloom itself. If you tap a "Cancel" button inside the app and see a confirmation, that confirmation is misleading. Always go to your app store account to cancel the actual subscription.

Mistake 2: not saving proof of cancellation

A screenshot of your cancellation confirmation is your only defence if Noveloom claims you never cancelled or charges you by mistake. Save this image to your phone or cloud storage immediately after cancelling. If you later dispute the charge, you need visual proof that you acted in time.

Mistake 3: assuming your access stops immediately

After you cancel, you keep access to Noveloom until the end of your billing period. Many users are shocked when they open the app the next day and find it still works, then assume the cancellation failed. It did not. You paid for that access and deserve to use it until the due date. Once that date arrives, your access vanishes and you cannot charge anything else.

Mistake 4: forgetting to cancel the weekly plan before the next cycle

The weekly plan renews every 7 days. If you sign up on a Monday and do not cancel by the following Monday, you are charged again. This happens faster than monthly or yearly plans, so mark your cancellation date on your calendar and set a phone reminder for 2 days before the renewal date.

Your cancellation checklist for Noveloom

Use this checklist to confirm you have taken all the right steps to protect yourself from unwanted charges.

• I know my subscription renewal date and the amount I am being charged (check your app store account).
• I have cancelled Noveloom through my Apple Account or Google Play Account, not inside the app.
• I have taken a screenshot of my cancellation confirmation and saved it to my phone or cloud storage.
• I have checked my app store account and confirmed that Noveloom no longer appears in my active subscriptions.
• I have checked my credit card or mobile bill on the renewal date to confirm no charge appeared.
• If I was charged after cancelling, I have emailed [email protected] with proof of the cancellation and requested a refund.
• If Noveloom did not respond within 14 days, I am prepared to escalate to the DTI Consumer Complaint Center.

Completing this checklist puts you in the strongest position to protect your money and your consumer rights.

When to escalate to the department of trade and industry

If Noveloom refuses to honour your cancellation or denies you a refund, the DTI Consumer Complaint Center is your next step. The DTI enforces the Consumer Act and can compel companies to comply.

File a complaint with the DTI

You can file a complaint if Noveloom charges you after you cancelled, refuses to process your cancellation request, or does not respond to your emails within 14 days. The DTI accepts complaints online, by phone, or in person at any regional office. Visit the DTI Consumer Complaint Center website (www.dti.gov.ph) to find your nearest office and submit your case. Bring copies of all your emails to Noveloom, your cancellation proof, and your payment statements showing the disputed charge.

What the DTI will do

The DTI investigates your complaint and can issue a cease-and-desist order to Noveloom if the company has broken the Consumer Act. If the DTI finds in your favour, Noveloom must refund you within the timeframe the DTI sets. The DTI process is free and does not require you to hire a lawyer. Tocancel has guided many users through DTI escalation, and the outcome is often a full refund plus an apology from the company.

Tocancel: your guide to cancelling Noveloom safely

Noveloom's lack of transparency and automatic renewal model puts your money at risk every 7 days if you choose the weekly plan. You have consumer rights under Philippine law that protect you, and you can cancel the service in a few simple steps through your app store account. The key is to act quickly, save proof, and escalate to the DTI if the company refuses to cooperate.

Tocancel.com has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges. Visit Tocancel today to find guides for cancelling other apps and services, to track your subscription renewals, and to understand your rights under Philippine consumer law. Your money belongs to you, and Tocancel is here to make sure you stay in control.

Contact Noveloom to cancel

If you need to reach Noveloom support directly or have questions about your account, use this contact method:

• Email: [email protected]
• Subject line: "Cancellation Request" or "Refund Request"
• Response time: Expect a reply within 14 days; if you do not receive one, file a DTI complaint.

Noveloom does not publish a physical mailing address or phone number for customer support. Email is your primary contact method. Keep a copy of every email you send and note the date and time you sent it. This documentation is invaluable if you need to prove your cancellation attempt to the DTI.