Cancel Fasteasy: The Right Way to Stop Charges

How to cancel Fasteasy and stop unwanted charges in the philippines

Why you need to cancel Fasteasy now

Fasteasy is a subscription-based remote support service that charges your card every month for tech assistance, security updates, and software bundling. If you signed up and now want out, you face a real problem: Fasteasy has no published cancellation process on their website, and customers report continuing to get billed even after they believe they have cancelled. This guide exists to help you take control of your account and protect your money.

At Tocancel, we help thousands of consumers every month cancel unwanted subscriptions and recover charges they should never have paid. You are not alone in this frustration, and the good news is that Philippine law is on your side.

How Fasteasy charges you and why it matters

Fasteasy operates on a recurring monthly billing model. When you subscribe, you agree to let them charge your card automatically each month. You do not buy the service once; you rent ongoing access to remote tech support, security patches, error monitoring, and software. This model is legal, but Fasteasy's failure to make cancellation easy and transparent is not.

The core issue is that Fasteasy does not publish a clear cancellation button, form, or timeline on their website. That silence creates a loophole where your cancellation request may disappear into an email inbox, and your card gets charged the next billing cycle anyway. Understanding this pattern is your first line of defence.

What you are paying each month

Fasteasy offers three subscription tiers in Philippine pesos. These prices exclude VAT; your actual charges will be approximately 12% higher due to Philippine value-added tax:

If you are on the Complete Support Plan and have been charged for six months, that is roughly ₱32,208 plus VAT. Knowing your tier helps you prove what you paid when you dispute charges later.

Your legal rights under philippine consumer law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation for cancelling any subscription and recovering unwanted charges. This section explains what the law requires Fasteasy to do and what happens if they refuse.

What the consumer act of the philippines requires

Under Republic Act No. 7394, Fasteasy must:

• Honor your cancellation request within a reasonable timeframe (typically 14 days in most interpretations)
• Stop billing you immediately once cancellation is confirmed in writing
• Provide written proof of cancellation upon request
• Refund any charges that occur after your documented cancellation date

If Fasteasy continues to charge you after you have submitted a documented cancellation request, that is an unfair and deceptive practice under Philippine law. You have the right to report this to the Department of Trade and Industry (DTI) and demand a refund. Your legal position is strong: once you prove you cancelled, Fasteasy must return your money.

What happens if Fasteasy ignores your cancellation

If you cancel and Fasteasy still charges you, you can escalate to the DTI's Fair Trade Enforcement Bureau. The DTI enforces the Consumer Act and has power to fine companies and force refunds. You can file a complaint online at dti.gov.ph at no cost to yourself. This is your enforcement tool when Fasteasy does not cooperate voluntarily.

Tocancel recommends that you document every step of your cancellation attempt so that you have proof if you need to escalate to the DTI. Keep copies of emails, screenshots, and transaction records.

How to cancel Fasteasy step by step

Fasteasy has no self-service cancellation portal, which means you must contact their support team directly. This section walks you through the exact steps to submit your cancellation and protect yourself.

Method 1: email cancellation (the documented approach)

Sending a formal cancellation email creates a timestamped record that Fasteasy received your request. This is the most important step you can take, because email proof protects you if disputes arise later.

1. Log into your Fasteasy account and note your account number, email, and subscription plan (Remote Support, Extended, or Complete)
2. Send an email to [email protected] with the subject line: "Cancellation Request - [Your Full Name] - [Your Account Number]"
3. In the email body, include:
   • Your full name and registered email address
   • Your account number or user ID
   • The exact date you want your subscription cancelled (typically "effective immediately" or "at the end of the current billing cycle")
   • A clear statement: "Please confirm this cancellation request in writing and confirm the date billing will stop"
   • Your phone number for follow-up contact
4. Send the email from the address registered to your Fasteasy account and save a copy to your device
5. Wait for a response from [email protected] confirming cancellation. If you do not receive a reply within 7 business days, send a follow-up email and copy it to your personal records
6. After receiving confirmation, take a screenshot of the confirmation email and store it in a safe folder (cloud backup is ideal)

This method creates an unbreakable paper trail that protects you under the Consumer Act of the Philippines. Email confirmation is your evidence if you later need to dispute a charge or file a DTI complaint.

Method 2: account settings cancellation (if available)

Some subscription accounts allow self-service cancellation through account settings. This is faster but less common with Fasteasy:

1. Log into your Fasteasy account on their website
2. Navigate to "Account Settings" or "Subscription Management" (exact names vary)
3. Look for a "Cancel subscription" or "Manage billing" button
4. If you find it, click to cancel and take a screenshot of the cancellation confirmation page before closing the browser
5. Email [email protected] anyway with a copy of your screenshot and ask for written cancellation confirmation

Even if you cancel through the website, follow up with an email to [email protected]. This double-confirmation ensures that account settings and their billing system are both updated.

Method 3: escalation through your bank (nuclear option)

If Fasteasy ignores your email cancellation requests and continues to charge you, you have a right to dispute the charges directly with your bank or credit card issuer:

1. Contact your bank's fraud or customer service team by phone
2. Ask to open a "dispute" or "chargeback" for any Fasteasy charges that occurred after your documented cancellation date
3. Provide your bank with copies of:
   • Your cancellation email to [email protected] (with timestamp)
   • Any cancellation confirmation from Fasteasy
   • The transaction records from your card statement
4. Your bank will investigate and, in most cases, will return the money to your account while they sort out the dispute

This method works because your bank is required by Philippine banking law and international payment rules to protect you from unauthorised or fraudulent charges. Use this only after Fasteasy refuses to honour your cancellation request.

What to do after you cancel

Cancellation is not complete until you verify that Fasteasy has stopped billing you. This section explains what to watch for and how to confirm success.

Monitor your next billing cycle

Fasteasy bills on your subscription's monthly anniversary. If you cancel mid-month, you will receive one more charge at your next billing date, then nothing after that. If you receive a charge after your documented cancellation, that is a breach of the Consumer Act.

• Mark your calendar for your next billing date (check your last Fasteasy invoice for the exact day)
• Check your bank account or credit card statement on that date
• If you see a Fasteasy charge, you have grounds for a refund and a DTI complaint

Request written confirmation from Fasteasy

Even if no charge appears, send one final email to [email protected] two weeks after your cancellation request, asking them to confirm in writing that your subscription is cancelled and that no further charges will occur. This email becomes evidence if a charge appears later.

Tocancel advises all customers to keep a folder of cancellation emails for at least 6 months after cancellation. This protects you if unexpected charges appear months later.

How to get refunded for unwanted charges

If Fasteasy charged you after you cancelled, or if you want to recover charges from before your cancellation, the Consumer Act gives you clear remedies. This section explains how to claim your money back.

Refund request through Fasteasy

Your first step is to ask Fasteasy directly for a refund. Send an email to [email protected] with:

• Your account number
• The transaction date and amount of each charge you dispute
• Your cancellation confirmation email (attach a copy)
• A statement: "I cancelled my subscription on [date]. I request a full refund for all charges incurred after [cancellation date]. Please process this refund to my original payment method within 14 days."

Fasteasy has no legal obligation to respond quickly, but the Consumer Act implies they should process refunds within 30 days of a valid request. If they refuse or do not respond within 30 days, escalate to the DTI.

File a complaint with the department of trade and industry

The DTI's Fair Trade Enforcement Bureau handles consumer complaints about subscription services and unfair billing practices. You can file a free complaint at dti.gov.ph or visit your nearest DTI office:

• You will need copies of your cancellation email, Fasteasy's response (or proof they ignored you), and your bank statements showing the disputed charges
• The DTI will investigate and mediate between you and Fasteasy
• If the DTI finds that Fasteasy violated the Consumer Act, they can order a refund and impose penalties on Fasteasy

The DTI process is free and does not require a lawyer. Many consumers recover their money this way.

Chargeback through your bank

If Fasteasy refuses to refund you and the DTI process is slow, ask your bank to reverse the charges through a chargeback. Provide your bank with the same documentation (cancellation email, transaction records, DTI case number if applicable). Your bank will credit your account while they investigate, and in most cases, the charges remain reversed.

A key advantage: Tocancel knows from experience that banks almost always rule in your favour when you have documented proof of cancellation. Fasteasy will lose that dispute.

Common mistakes to avoid when cancelling Fasteasy

Many customers cancel Fasteasy but still get charged because they made a small procedural mistake. These errors are frustrating, but they are avoidable.

Mistake 1: cancelling through the wrong contact

Fasteasy has no published customer service phone number or live chat. If you try to cancel through social media or a general contact form, your request may never reach the billing team. Always use [email protected]. No other channel is reliable.

Mistake 2: assuming silence means cancellation

If you email Fasteasy and hear nothing back, do not assume you are cancelled. Many customers make this error: they send one email, see no reply, and think the job is done. Two weeks later, they get charged again. Follow up after 7 days if you do not hear back. Silence is not confirmation.

Mistake 3: cancelling close to your billing date

If your billing date is in 2 days and you cancel today, you will almost certainly be charged one more time. That charge is technically valid because your subscription was still active. To avoid this, cancel at least 5 days before your billing anniversary.

Mistake 4: not keeping records

Your cancellation email to [email protected] is your only proof that you asked to cancel. If you delete it or lose it, you have a much harder time proving to your bank or the DTI that Fasteasy wrongfully charged you. Save every email, screenshot, and bank statement related to your Fasteasy account.

Tocancel recommends creating a folder on your computer or cloud storage called "Fasteasy Cancellation" and putting every document there. This takes 30 seconds and saves you hours of frustration later.

Checklist: your cancellation action plan

Use this checklist to make sure you have completed every step and protected yourself fully:

Why people cancel Fasteasy (and whether you should)

Cancellation reasons vary, but Tocancel has identified the most common patterns. This section helps you decide if cancellation is right for you.

Reasons customers cancel

• Unused service: They signed up for remote tech support but never used it. If you do not need ongoing support, the monthly fee is wasted money.
• Cost: At ₱1,215 to ₱5,368 per month, Fasteasy is expensive. Some customers find cheaper alternatives or decide to troubleshoot their own systems.
• Poor responsiveness: Customers report slow email support and long wait times for remote sessions. If you have had bad experiences, the fee does not justify the service.
• Billing complaints: As mentioned, multiple customers report continued charges after cancellation. Loss of trust drives cancellations.
• Accidental signup: Some customers report signing up during a free trial period without realizing their card would be charged. They cancel immediately.

When you should keep Fasteasy

If you actively use Fasteasy's remote tech support, rely on their security updates, or value the bundled software (antivirus, cloud storage, Microsoft 365), then keeping your subscription may make sense. Compare the monthly cost to what you would pay for equivalent services separately. If Fasteasy is cheaper, the subscription is worthwhile.

How tocancel can help you today

You now have all the information you need to cancel Fasteasy confidently. Tocancel has created this guide to make sure you understand your rights, follow the right steps, and protect your money. We have helped thousands of consumers cancel subscriptions they no longer want and recover charges Fasteasy should never have collected.

Your next action is simple: send that cancellation email to [email protected] today. Use the wording in this guide, save a copy, and follow up after 7 days. Do not assume silence means success. Monitor your next billing cycle and dispute any charges that appear after your cancellation confirmation.

If Fasteasy refuses to cooperate, Tocancel recommends escalating to your bank first (fastest refund) and then to the DTI (strongest legal protection). The Consumer Act of the Philippines is on your side. You have the right to cancel, and you have the right to recover money charged after cancellation.

Fasteasy cancellation contact details

Keep this information handy for your cancellation request:

Send your cancellation email to [email protected] today, keep a copy, and follow up after 7 days. Tocancel is here to support consumers like you who are taking control of their subscriptions and protecting their money. The Consumer Act of the Philippines gives you the power to cancel and the right to a refund. Use it.