Cancel Myob: Your Step-by-Step Guide

How to cancel myob and protect yourself from phantom billing in the philippines

Why philippine businesses cancel myob

Myob is an Australian accounting software built for small and medium-sized businesses managing invoices, payroll, inventory, and financial records. When you subscribe to Myob, you pay a recurring monthly or annual fee for access to cloud-based tools, not a one-time purchase. Your subscription continues charging your payment method until you actively cancel it. Many Philippine users sign up expecting to use Myob long-term, then discover their business needs have changed, their team has shrunk, or they have switched to a simpler alternative like ABSS, FreshBooks, or Xero. By that point, months of unused charges can accumulate, which is why taking control of your cancellation matters.

How myob subscription costs break down for philippine users

Myob publishes pricing in foreign currency, and Philippine businesses typically pay in Philippine pesos (PHP) using international credit cards, GCash-linked payment methods, or company charge cards. Your monthly cost depends on the plan tier you selected and the features you need. Here is what you are likely paying for:

If your business has downsized or you are paying for features you stopped using years ago, you are one of thousands of Philippine users losing money to unnecessary charges every month. That is the moment when cancellation becomes financially urgent.

The time zone and support barriers philippine users face

Myob customer support operates on Australian Eastern Standard Time (9:00 AM to 5:00 PM AEST, Monday to Friday), which means Manila-based customers typically wait a full business day or more for responses to support emails. When your cancellation request sits in an inbox for 24 to 48 hours, renewal dates can pass, triggering additional charges. Some Philippine users report that their accounts continued billing even after they believed they had cancelled, because the cancellation confirmation was delayed or lost. This communication gap makes tracking your cancellation status essential and is why using Tocancel to document every step protects you from invisible billing.

Your cancellation rights under philippine consumer law

Philippine consumer law is your legal foundation when cancelling Myob and protecting yourself from unfair billing practices.

The consumer act of the philippines and what it guarantees you

Under Republic Act No. 7394 (the Consumer Act of the Philippines), businesses must provide transparent, accurate information about their services before you buy. If Myob fails to clearly explain billing cycles, renewal dates, or how to cancel, that breach of transparency gives you grounds for a refund or formal complaint. You have the legal right to cancel a service contract at any time, and you have the right to receive a refund if the company fails to deliver the service as promised or if the service is defective.

Your legal position: Myob must acknowledge your cancellation request within 7 to 10 business days. If the company fails to do so, or if billing continues after you cancel, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Welfare Section or file a dispute with your payment provider. This legal backing shifts power in your favour when you cancel, because the company knows you can escalate beyond their support team if they ignore you.

Data privacy rights when you cancel myob

When you cancel Myob, you have the right to request that the company delete your personal data, business information, and transaction history, subject to the Data Privacy Act of 2012 (Republic Act No. 10173). Myob must confirm what data they will retain (usually for tax or legal compliance) and when they will delete the rest. Before you cancel, request a data download or export of your financial records so you have a backup. Tocancel recommends saving this information to your own secure storage before submitting your final cancellation request, because once your account is deleted, you cannot retrieve it from Myob's servers.

How to cancel myob step by step

Follow this process to cancel your Myob subscription safely and document every action so billing stops completely.

Step-by-step cancellation process

1. Log into your Myob account at your registered email address
   • If you cannot remember your password, use the "Forgot Password" link to reset it
   • Keep your login details safe until after cancellation is confirmed
2. Navigate to your account settings or billing section (usually under "Account" or "Subscription")
   • Look for a "Manage Subscription" or "Billing" menu option
   • Some versions of Myob hide this under "Help" or "Settings"
3. Locate the "Cancel Subscription" or "End Subscription" button
   • Myob may prompt you with a survey asking why you are cancelling; you are not required to answer, but doing so on the record helps your case if you later dispute a charge
   • Take a screenshot of every page showing your cancellation initiation
4. Confirm your cancellation date and any final charges or refunds owed
   • Note the exact date your subscription will end; Myob typically honors cancellations at the end of the current billing cycle
   • Check if there is a pro-rata refund for unused service
5. Submit the cancellation request and save your confirmation number
   • Myob will send you a confirmation email to your registered address; keep this email in a folder marked "Myob Cancellation"
   • If you do not receive a confirmation within 2 hours, your request may not have gone through
6. Contact Myob support in writing to confirm cancellation
   • Send an email to Myob support stating: "I request cancellation of my Myob subscription effective immediately. Please confirm receipt of this request and the final cancellation date. My account email is [your email]."
   • Cc yourself and save the email in your records
   • This creates a paper trail that protects you if the company claims they never received your request

When Myob does not respond or cancellation fails

If you submit your cancellation request and Myob does not confirm it within 7 to 10 business days, or if your account continues billing after the stated cancellation date, escalate immediately. Contact your payment provider (credit card company, GCash, or bank) and report the unauthorized charge. Most payment providers allow you to dispute recurring charges and can freeze or reverse them while they investigate. Simultaneously, file a formal complaint with the DTI Consumer Welfare Section by submitting a written complaint (in person, by mail, or online at www.dti.gov.ph). Tocancel advises keeping copies of every email, screenshot, and payment receipt so you have evidence when you escalate.

Refunds and billing adjustments after cancellation

Understanding what refunds you are entitled to prevents you from losing money on unused service.

What refunds Myob owes you

If you paid for a monthly subscription and cancel mid-month, Myob should issue a pro-rata refund for the unused portion of that month (calculated as daily rate multiplied by days remaining). For example, if you paid ₱2,000 for 30 days and cancelled on day 10, you are owed ₱1,333 (20 days unused at ₱66.67 per day). If you paid annually and cancel early, the refund is larger but Myob may deduct an early-termination fee (typically 10 to 15 percent of the remaining balance). Check your service agreement for the exact early-termination clause.

If Myob continues charging after your cancellation date, you are owed a full refund of all unauthorized charges. The Consumer Act of the Philippines states that businesses cannot charge for services after a customer has cancelled; continuing to bill is a breach of contract. Tocancel recommends requesting this refund in writing within 30 days of the unauthorized charge and quoting the Consumer Act in your request so Myob knows you understand your legal rights.

How to claim your refund

1. Calculate the refund amount using the daily rate shown in your billing statement
   • Divide your monthly cost by the number of days in that month to get your daily rate
   • Multiply the daily rate by the number of unused days
2. Send a written refund request to Myob support with the calculation included
   • Write: "I request a pro-rata refund of ₱[amount] for unused service from [cancellation date] to [end of billing period]. Attached is my calculation and my billing statement."
   • Cc yourself and keep the email
3. Wait 14 days for Myob to process the refund
   • Refunds typically appear in your payment account (credit card, GCash, or bank) within 7 to 14 business days
   • If the refund does not appear, contact your payment provider to ask if they are holding it
4. If Myob refuses the refund, dispute it with your payment provider
   • Most credit card companies and GCash allow you to dispute charges under "unauthorized billing" or "service not received"
   • Attach your cancellation confirmation and billing statement as evidence

Common cancellation mistakes to avoid

Many Philippine users unintentionally delay their cancellation or lose refunds by making these preventable errors. Do not let this happen to you.

Mistakes that trigger phantom billing

• Assuming deletion = cancellation: Deleting the Myob app from your phone or computer does not cancel your subscription; your account continues billing. You must formally cancel through the account settings or support team.
• Cancelling without confirmation: Submitting a cancellation request and assuming it is done without waiting for a confirmation email leaves you vulnerable to continued charges. Always wait for written confirmation.
• Missing the billing cycle cutoff: If your subscription renews on the 15th of each month and you cancel on the 16th, you will be charged for another full month. Cancel before your renewal date to avoid this trap.
• Ignoring time zone delays: Because Myob support is based in Australia, a cancellation request sent on Friday morning Manila time will not be processed until Monday evening or Tuesday Manila time. Plan accordingly and cancel at least 5 to 7 days before your renewal date.
• Not documenting the cancellation: If you cancel via phone call or live chat without saving a transcript, Myob can later claim you never requested it. Always cancel in writing (email or online form) and keep proof.
• Forgetting to cancel add-ons or integrations: If you subscribed to Myob plus additional features (like advanced payroll or premium support), cancelling your main subscription may not automatically cancel the add-ons. Check your billing statement and cancel each separately.

What to do if you spot an error

If your account continues charging after cancellation, or if you are charged twice in one month, contact your payment provider immediately and report it as unauthorized. Then send Myob a formal demand for a refund with a 7-day deadline. If Myob does not respond, file a complaint with the DTI and quote the Consumer Act of the Philippines. Tocancel has helped thousands of consumers recover phantom charges by documenting each step and escalating through the proper channels when companies ignore initial requests.

What happens after you cancel myob

Your account does not disappear the moment cancellation is approved; understand the timeline so you know what to expect.

The post-cancellation timeline

On the day you submit your cancellation request, your account enters "cancellation pending" status. You can still log in and download or export your financial data. Your subscription renews on its scheduled date (e.g., the 15th of each month), but if you cancel before that date, no charge will be processed. After the renewal date passes without a charge, your subscription is officially ended. Myob will then send you a final invoice showing any pro-rata refund owed. This process typically takes 2 to 5 business days depending on when you cancel relative to your billing cycle.

Accessing your data before the account closes

Before your account fully closes, download and back up all your financial records, invoices, and reports. Myob allows you to export data as CSV or PDF files. To do this, log into your account, navigate to "Reports" or "Data Export," and save everything to your computer or cloud storage (Google Drive, OneDrive, etc.). Once your account is deleted, Myob will retain your data for 90 days for legal and tax compliance purposes, but you will not be able to access it yourself. After 90 days, Myob permanently deletes all your information unless you have a separate data retention agreement.

Confirming your account is closed

After your cancellation date, try logging into your Myob account. You should see a message like "Your subscription has ended" or "Account inactive." If you can still log in and access your data, contact Myob support to confirm that the account is officially closed. Some users report that their accounts remained partially active months after cancellation, which kept billing active. One final email to Myob support asking "Please confirm my account is fully closed and no further charges will be processed" creates a final record that protects you legally if a charge appears on your statement later.

Myob cancellation address and support contacts

Use these verified contact details to submit your cancellation request and escalate if Myob does not respond.

Official Myob channels in the philippines

Myob does not maintain a physical office in the Philippines, but you can reach the company through these official channels:

• Email support: Contact Myob through your online account's support portal or at the email address shown in your billing statement (typically [email protected] or [email protected])
• Online chat: Log into your Myob account and open the chat bubble (usually in the bottom right corner) to message support during Australian business hours
• Billing inquiries: Direct billing and subscription questions to the support email shown on your latest invoice

Escalation contacts if Myob does not respond

If Myob does not respond to your cancellation request within 7 to 10 business days, escalate to the following agencies:

• Department of Trade and Industry (DTI) Consumer Welfare Section: File a formal complaint at www.dti.gov.ph or visit the nearest DTI office in your province. Include copies of all emails, screenshots, and billing statements.
• Your payment provider's dispute team: Contact your credit card bank, GCash, or PayMaya to report unauthorized or recurring charges and request a chargeback or reversal.
• Philippine Peso Bank or payment processor: If you paid via bank transfer, contact your bank's fraud or dispute department to report unauthorized charges.

Should you cancel or switch to an alternative?

Before you cancel completely, consider whether switching to a simpler Philippine-based alternative might better serve your needs.

If you are cancelling because Myob is too expensive or its features are overkill for your business, Tocancel recommends auditing your actual needs before switching. Do you really use payroll? Do you need multi-currency invoicing? If you are a solo freelancer sending 5 invoices a month, Wave or Xero is cheaper. If you need Philippine-based support and local tax compliance, ABSS is built for that market. Cancel Myob, but move strategically to save money and reduce frustration.

Your checklist before clicking cancel

Use this final checklist to ensure you cancel safely and capture every record you need for your protection.

• [ ] Download and save all financial data, invoices, and reports to your computer
• [ ] Note your subscription renewal date and plan type from your latest billing statement
• [ ] Identify your current monthly or annual cost in PHP
• [ ] Calculate your pro-rata refund amount (if cancelling mid-cycle)
• [ ] Take screenshots of your account settings showing your current plan and subscription status
• [ ] Write a formal cancellation email to Myob support with your account email, cancellation date request, and refund calculation
• [ ] Send the email and save the confirmation in a dedicated folder labeled "Myob Cancellation"
• [ ] Wait 7 to 10 business days and check your email for Myob's cancellation confirmation
• [ ] Monitor your payment method (credit card or GCash) to ensure no charge appears after your cancellation date
• [ ] Save a copy of your final billing statement showing the cancellation and any refund issued
• [ ] If no refund appears within 14 days, file a dispute with your payment provider
• [ ] If Myob does not respond within 10 business days, file a complaint with the DTI

Final thoughts on taking control of your subscription

Cancelling Myob is straightforward when you follow the right process, document every step, and understand your legal rights under Philippine consumer law. You are not obligated to keep paying for software your business no longer uses. The Consumer Act of the Philippines guarantees you the right to cancel, the right to transparency about billing, and the right to escalate if the company fails to honor your cancellation request. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover phantom charges by staying organized, communicating in writing, and knowing when to escalate beyond company support to the DTI. If you encounter resistance from Myob, remember that time zone delays and buried cancellation options are not barriers to your legal rights; they are reasons to escalate faster. Start your cancellation today, save your confirmations, and take back control of your recurring charges. Tocancel is here to guide you through every step until your account is closed and your money is protected.