Cancel Myob: Step-by-Step Guide

How to cancel Myob in malaysia and avoid getting charged again

What Myob is and why you might need to cancel

Myob is a cloud-based accounting and business management software designed for sole traders, small businesses, and established companies across Malaysia. The service handles invoicing, bookkeeping, payroll, banking feeds, inventory management, and financial reporting in one platform. In Malaysia, Myob operates through ABSS Asia, the local support partner based in Kelana Jaya, Selangor.

Many Malaysian businesses subscribe to Myob because it removes the need for manual spreadsheets and disconnected tools. However, subscription costs add up quickly. Plans range from Solo at approximately RM57 per year to AccountRight Plus at RM312 per month, depending on your business size and feature needs. If you no longer use the software, continuing to pay is unnecessary and avoidable.

Why malaysian users decide to cancel Myob

You might cancel Myob for several practical reasons. Your business may have outgrown the platform and moved to enterprise accounting software. You might have merged with another company, downsized operations, or switched to a competitor like Xero or Wave. Some users find the cancellation process itself so frustrating that they decide the software is not worth the trouble.

Others cancel because support hours are tied to Melbourne time (Monday to Friday, 7am to 5pm Australian Eastern Time), which creates a narrow window for Malaysian users to reach help. If your business model has changed or cash flow is tight, cancelling stops recurring charges immediately.

The cost of staying subscribed by mistake

One critical issue many Malaysian Myob users face is that the cancellation button is not easy to find inside your account dashboard. Users often stop using the software but forget to formally cancel. This means the subscription continues to renew and charges your card or bank account month after month, even though you have not logged in for weeks.

If your plan charges RM312 per month for AccountRight Plus, staying subscribed by accident costs you nearly RM3,744 per year. Tocancel can help you navigate the cancellation process so this does not happen to you.

Your consumer rights when cancelling Myob in malaysia

Malaysian consumer law protects you when you cancel digital services like Myob. Understanding these rights gives you confidence and a strong legal footing if the company tries to block your cancellation or charge you unfairly.

Consumer protection act 1999 and what it means for Myob cancellation

Malaysia's Consumer Protection Act 1999 (CPA 1999) is the primary law that protects you as a consumer buying services. Under this law, Myob must provide you with clear, accurate information about billing, cancellation rights, and auto-renewal terms before you sign up. The company cannot hide cancellation procedures or make them deliberately difficult to find.

Section 5 of the CPA 1999 requires that Myob acts in good faith and does not exploit you through unfair terms. This means the company cannot enforce a clause that charges you after you have successfully submitted a cancellation request. If Myob continues to bill you after you cancel, you have the right to request a refund from the company or escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL) for enforcement.

Your legal position is straightforward: once you submit a valid cancellation request through the correct channel, Myob must stop charging you. If the company argues otherwise, the CPA 1999 gives you a legal remedy.

What to do if Myob refuses to refund you

If Myob charges you after cancellation and refuses to refund the amount, do not accept the refusal. First, contact the company in writing (email or registered post) and ask for a refund with clear dates and amounts. Keep all email correspondence, payment statements, and cancellation confirmations.

If Myob does not respond within 14 days or denies your claim without good reason, escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL). The MDTCCL enforces the CPA 1999 and can order Myob to refund you. Tocancel recommends you file a complaint through the MDTCCL website (https://www.mdtcc.gov.my/) or visit your nearest branch in person.

How to cancel Myob step by step

Cancellation works differently depending on how you subscribed to Myob. Follow the method that matches your account type, and you will avoid common traps that catch other Malaysian users.

Cancel through the Myob web account (direct subscription)

If you signed up directly with Myob using my.myob.com, this is the primary cancellation method. The process takes about five minutes and requires no phone call.

1. Sign in to my.myob.com using your email and password.
   • If you have forgotten your password, click "Forgot password?" and reset it before proceeding.
2. Click on My Products in the main navigation menu (usually top-left or top-centre).
   • This shows all subscriptions tied to your account.
3. Find the Myob product you want to cancel and click on it to expand details.
   • If you have multiple products (e.g., Myob AccountRight and Myob Payroll), cancel each one separately if needed.
4. Look for a button or link labelled "Request Cancellation", "Cancel Subscription", or "Manage Subscription".
   • If you cannot find it, scroll down or click "More options" or a three-dot menu icon.
5. Click the cancellation button and confirm your request when prompted.
   • Myob will ask you why you are cancelling. You can select a reason or skip this step.
6. You will receive a cancellation confirmation email within minutes. Save this email as proof.
   • The email will state your cancellation date and final billing date.

Timeline: Your access ends on the date shown in the confirmation email. Myob should not charge you beyond this date. If you are charged again, you have written proof of cancellation to show the company or MDTCCL.

Cancel if you subscribed via app store or google play

If you downloaded Myob through Apple's App Store (on iPad or iPhone) or Google Play Store (on Android), you may have subscribed through the app rather than directly with Myob. In this case, you must cancel through the app store, not through Myob's website.

1. For App Store (Apple):
   • Open the App Store app on your iPhone or iPad.
   • Tap your profile icon (top-right).
   • Select Subscriptions.
   • Find and tap Myob.
   • Tap Cancel Subscription.
   • Confirm cancellation when prompted.
2. For Google Play (Android):
   • Open the Google Play Store app.
   • Tap your profile icon (top-right).
   • Select Payments and subscriptions.
   • Tap Subscriptions.
   • Find and tap Myob.
   • Tap Cancel subscription.
   • Confirm cancellation.
3. You will receive a confirmation email from Apple or Google. Save this as your proof of cancellation.

Important: If you cancel through the app store but Myob continues to bill you through a separate web subscription, you must cancel both. Do the web cancellation separately using the method above.

Cancel by contacting ABSS asia support in malaysia

If the online methods do not work or you want a written record of your cancellation request, contact the ABSS Asia Malaysia office directly. This is the local support partner for Myob in your country.

1. Prepare an email with the following information:
   • Your full name and email address tied to the Myob account.
   • Your account number (visible on invoices).
   • The subscription plan name and current billing cycle.
   • Your requested cancellation date.
   • A simple statement: "I request to cancel my Myob subscription effective [date]."
2. Send the email to the ABSS Asia support address listed in the contact section below.
   • Use registered email or read receipts so you have proof of delivery.
3. Wait for confirmation. ABSS Asia typically responds within 2 to 3 business days.
   • If you do not receive a response within 5 business days, follow up with a second email or call.
4. Once confirmed, request a written cancellation confirmation email for your records.

Tocancel advises you to always use email for cancellation requests to ABSS Asia so you have an auditable trail. Phone calls leave no proof if a dispute arises later.

Myob pricing and subscription plans

Understanding what you are paying for helps you decide whether cancellation is the right choice or if a cheaper plan would work better. Below is a summary of the main Myob subscription tiers available to Malaysian users.

Key insight: If you are paying RM312 per month and using less than 30 percent of features, downgrading to Pro (RM99 per month) saves you RM213 monthly. Before cancelling, check if a lower-cost plan suits your actual needs.

Common mistakes malaysian users make when cancelling Myob

Cancellation seems straightforward, but small errors leave you paying for months longer than necessary. Here are the pitfalls that catch most users, and how to avoid them.

Assuming that stopping use is the same as cancellation

This is the single biggest mistake. You stop logging into Myob, assume the subscription will pause, and move on with your business. Meanwhile, Myob continues to charge your card or bank account every month because you never submitted a formal cancellation request. The company does not automatically cancel subscriptions when you go inactive.

Your legal obligation is to formally cancel, not to simply stop using the service. If your invoice says "next billing date 15 March 2025" and you have not submitted a cancellation request, you will be charged on 15 March regardless of whether you logged in.

Action: Always submit a cancellation request through one of the three methods above. Do not assume inactivity equals cancellation.

Cancelling in one place but not another

If you subscribed through the App Store, you might assume the web subscription is automatically linked and will also cancel. It is not. Myob allows you to have separate subscriptions active simultaneously one via the app store and one via the website. Cancelling only one leaves the other active and charging you.

Check your bank or credit card statement to confirm how many Myob charges appear each month. If you see two separate transactions, you have two active subscriptions.

Action: Cancel subscriptions on every platform where you signed up. If you are unsure, contact ABSS Asia support and ask for a list of all active subscriptions on your email address.

Not waiting for the cancellation confirmation email

Some users click "cancel" in their account, see a page that says "thank you", and assume the cancellation is done. They delete the tab and move on. The cancellation confirmation email is your legal proof that you submitted the request and the date it was processed.

Without this email, if Myob charges you after the requested cancellation date, you have no documented evidence to show the company or MDTCCL that you cancelled. The company can argue that no cancellation request was ever received.

Action: Wait for and save the cancellation confirmation email. Forward it to yourself or print it. Store it with other financial records for at least 12 months.

Cancelling just before a billing date without checking the timing

If your next billing date is 10 March and you cancel on 9 March, Myob may still charge you on 10 March because the system has already queued the transaction. You will have to request a refund for this final charge, which adds friction and delay.

Action: Cancel at least 3 to 5 business days before your next billing date. Check your invoice or account page to confirm the exact next billing date, then cancel well in advance.

What happens after you cancel Myob

Cancellation does not happen instantly. Understanding the timeline and what access you retain helps you plan the transition to another tool or manual processes.

Your access and data after cancellation

Once your cancellation is processed, Myob gives you access until the end of your current billing cycle. If you cancel on 15 March but your billing cycle ends on 30 April, you can still log in and use Myob until 30 April. After that date, your account locks and you cannot access invoices, payroll records, or reports through the platform.

Before the access end date, export all critical data: invoices, profit and loss statements, payroll records, customer lists, and any reports you may need for tax or audit purposes. Many users forget this step and lose data they still need.

Myob does not automatically delete your data when you cancel. The account remains in the system for a period (usually 12 months), but you cannot access it without reactivating. If you need to retrieve data after cancellation, you may have to pay a reactivation fee or submit a formal data request to ABSS Asia.

Refund policy and final billing

Myob does not offer refunds for unused portions of your subscription if you cancel mid-cycle. For example, if you paid RM312 on 1 March for the full month and cancel on 15 March, Myob will not refund the RM156 for the unused half. This is standard practice for software subscriptions in Malaysia and is legal under the CPA 1999 as long as the terms are transparent at purchase.

However, if you are charged after your cancellation date has passed, you have a strong legal claim for a refund. Tocancel advises you to request the refund in writing first. If Myob refuses and you have proof of cancellation, escalate to MDTCCL.

Reconnecting or reactivating later

If you cancel and later decide you want Myob again, you can reactivate by logging into my.myob.com and subscribing to a plan. Your old data may or may not be retrievable depending on how long it has been. Contact ABSS Asia support if you want to restore historical records before reactivating.

When to cancel versus when to downgrade

Not every customer who thinks about cancelling actually needs to leave entirely. Sometimes a lower-cost plan or a temporary pause serves you better. Consider this comparison before finalising your decision.

Before you cancel, log into my.myob.com, go to "Upgrade/Downgrade Plan", and check the cost of a lower tier. If downgrading saves you money without losing essential features, you may prefer that route over cancellation.

Checklist before you cancel Myob

Use this checklist to ensure you cancel safely and have all the information you need if a dispute arises later.

• Account information: Write down your full name, email address, account number, and current plan name.
• Billing dates: Check your latest invoice for the next billing date and the date you subscribed.
• Payment records: Take a screenshot of the last 2 to 3 billing transactions from your bank or credit card statement.
• Data export: Export invoices, reports, payroll records, and customer data before cancellation. Save these files to your computer or cloud storage.
• Multiple subscriptions: Check if you are subscribed through my.myob.com, App Store, Google Play, or via a third-party reseller. Plan to cancel on all active channels.
• Cancellation method: Decide whether you will cancel online or via email to ABSS Asia. (Online is faster, but email gives written proof.)
• Confirmation proof: After you submit cancellation, wait for the confirmation email. Do not proceed until you receive it.
• Calendar reminder: Set a reminder for 2 to 3 days before your scheduled cancellation date to check that no charge appears.

Myob cancellation contact details and addresses

If you cannot cancel online or need to escalate a dispute, use these contact details for ABSS Asia (Myob's Malaysia partner) and the consumer protection authority.

ABSS asia malaysia support (Myob local partner)

Address: ABSS Asia Sdn Bhd, Lot 3-01, Level 3, Block A, Kelana Centre Point, 17 Jalan SS7/19, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia

Email: [email protected] (or check my.myob.com for the latest support email address)

Phone: +603 7880 7000 (Monday to Friday, 7am to 5pm Melbourne time; for Malaysian callers, best to contact early morning or late morning local time)

Website: https://www.abssasia.com

Consumer protection escalation in malaysia

Ministry of Domestic Trade and Cost of Living (MDTCCL): This is the government body that enforces the Consumer Protection Act 1999 and handles consumer complaints against companies that refuse refunds or violate billing rights.

Website: https://www.mdtcc.gov.my/

Main office (Kuala Lumpur): 62, Jalan Raja Chulan, 50200 Kuala Lumpur

Phone: 1-800-80-6000 (toll-free consumer hotline)

File a complaint if Myob charges you after cancellation or refuses to refund unauthorised charges. Tocancel recommends keeping all cancellation confirmations and billing statements before you file, as these form the evidence you will need.

Why choosing the right cancellation method matters in malaysia

Many Malaysian Myob users underestimate the importance of cancelling through the correct channel. Using the wrong method can leave your subscription active even though you believe you have cancelled. Some users phone support, mention they want to cancel, but never complete the formal cancellation step. Others click a button that looks like cancellation but is actually just a feedback form.

Tocancel has helped thousands of consumers cancel subscriptions across Malaysia, and the most common frustration is discovering months later that charges continued after they thought they had cancelled. The difference between cancelling correctly and cancelling carelessly can cost you hundreds of ringgit.

By following the step-by-step methods above and keeping confirmation emails, you protect yourself legally and financially. If a dispute arises, you have documented proof that you submitted a valid cancellation request on a specific date. This proof is what MDTCCL uses to order Myob to refund you if the company acts unfairly.

Final summary and next steps

Cancelling Myob in Malaysia is straightforward when you use the correct method and avoid the common traps that catch other users. Your cancellation rights are protected under the Consumer Protection Act 1999, which means Myob must honor your cancellation request and stop charging you by the date you cancel.

Your next action: Choose your cancellation method (web account, app store, or email to ABSS Asia), gather your confirmation email, and set a calendar reminder to verify that no charge appears on your next billing date. If Myob continues to charge you after cancellation, you have the legal right to request a refund and escalate to MDTCCL if necessary.

Tocancel is here to guide you through the cancellation process with clarity and confidence. Whether you are downgrading, pausing, or fully cancelling, understanding your rights and the correct steps means you keep control of your subscription and your money. Tocancel has helped thousands of consumers cancel unwanted software subscriptions across Malaysia, and you can do the same. Start your cancellation today and stop paying for tools you no longer use.